Fantastic customer service when I had an issue with uniform sizing. Cindy was super helpful and understanding, and the new clothing arrived in time. A huge thank you to Cindy for helping with the si... Voir plus
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Lisez les avis des autres
I recently purchased a PE T-shirt from Brigade, but unfortunately the embroidered badge on the front was faulty. I contacted Brigade to let them know, and I was very impressed with how promptly th... Voir plus
L'entreprise a répondu
Fabulous service I’ve placed two orders. There was a missing item in the first order, which the company amended immediately. I had accidentally ordered the wrong size and went into panic mode... Voir plus
L'entreprise a répondu
-Products are good quality for school uniforms. -Site quite simple but do the job. -Return not free but straight forward and refund done quite quickly. -Too long delivery lead time, especially dur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Coordonnées de contact
15 Binns Close, CV4 9TB, Coventry, Royaume-Uni
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,5
Excellent
1 k avis
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The customer service was great
The customer service was great, and the team was very helpful. The items were delivered on time, and the communication about the out-of-stock item was clearly explained by Cindy and sorted out.
12 août 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for your lovely review!
We’re really pleased to hear you were happy with the customer service and that Cindy was able to keep you updated and get everything sorted with the out-of-stock item.
We’ll be sure to pass your kind words on to Cindy!
The Brigade Clothing Team 💙
Grateful to Elle!
I’ve had such a positive experience with Brigade Clothing after a slight mishap with a return.
A huge shoutout to Elle, who not only reached out personally to help sort the return, but also went above and beyond to help expedite our replacement order.
This post is really for her, as she made what was already a stressful experience so much easier. Her kindness, helpfulness and customer service have been absolutely brilliant from start to finish.
Thank you so much, Elle — you’ve been an absolute gem! 💕
11 août 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you so much for your lovely review!
We’re really pleased to hear that Elle was able to help and make the whole process easier for you. We’ll be sure to pass your kind words on to her - she’ll be delighted!
Thank you again for taking the time to leave such a lovely review. It really means a lot to us.
The Brigade Clothing Team 💙
Absolutely awful company
Absolutely awful company, never have I ever experienced a school uniform company like it! Sizes was off so had to reorder then to be told that it won’t be here for him to start school 🤯 what company stops sending uniforms out from the 17th July!!! I wouldn’t mind but I only reordered it on the 21st July. I won’t be using this company ever again!!!! Awful!!!!!
21 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
We’re very sorry to hear you’ve been unhappy with your experience.
We have now contacted you directly by email so we can look into this further and assist you personally. Please accept our sincere apologies, and we look forward to resolving this for you.
Kind regards,
Brigade
Numerous issues with communication and timing
Numerous issues with how long it takes to receive orders with very little communication from Brigade. Order arrived with 3 items missing due to them being out of stock (the website showed no sign of this when I ordered and still doesn’t show any items as out of stock). Customer service responded quickly and answered all queries wholly and professionally but now my son has to go to school on his first day with no school jumper despite me ordering before the cut off date of 17th July. And all I get told is that the items will be sent out asap.
I also had to return some items (ordered 2 sizes because I wasn’t sure what size was needed) and they didn’t confirm receipt of the return until I reached out to them.
Will be speaking to my sons school regarding this and recommending a new company to them as well.
10 août 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for taking the time to share your feedback.
We are very sorry for the inconvenience caused by the delays and missing items from your order. We understand how important it is for uniform to arrive in good time for the start of term.
Our Customer Service team has been in contact with you directly, and we will continue to keep you updated by email. We are working to ensure your outstanding items are with you ahead of the new school term. Once your refund has been processed, you will also receive confirmation by email.
We appreciate your patience and thank you for allowing us the opportunity to resolve this for you.
Kind regards,
Brigade.
Although my order was not completely…
Although my order was not completely right , it was rectified very quickly with quick responses and still in time for school to start thanks to Elle for all your quick and efficient work!
28 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you so much for your kind review. We understand how important it is for school uniform orders to be right and arrive in time, so we’re really pleased that we could put this right quickly for you.
We’ll share your lovely comments with Elle, and we’re sure she’ll appreciate your recognition. Thank you again for choosing Brigade and for taking the time to share your experience 😊
I had a few issues with courier of my…
I had a few issues with courier of my delivery which wasn’t their fault the courier left my parcel outside on my doorstep But lovely lady Cindy helped me out and get help I needed she was kind and I appreciate all the help she gave me
Thank you again Cindy :)
4 août 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for your lovely review.
We’re sorry there were some issues with the delivery, but we’re so pleased to hear Cindy was able to help and provide the support you needed.
We’ll be sure to pass on your kind words to Cindy — she’ll really appreciate them.
Thanks again for your patience and support 😊
Very helpful customer service
There was a minor issue with my delivery (a damaged product was delivered by mistake), but Cindy from Customer Service took care of it swiftly. She's issuing a replacement, which is very helpful!
3 août 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for your kind review!
We’re sorry there was an issue with your delivery, but we’re glad to hear Cindy was able to resolve this quickly and arrange your replacement.
We really appreciate your feedback and will be sure to share your kind comments with Cindy 😊
I have made a purchase for my child…
I have made a purchase for my child school uniform before the school holidays started for 6 weeks but having had problems with EVRI not delivering my purchase I have emailed the brigade company explaining what is happening spoken to Cindy she has been very helpful towards to me explaining what she was gonna get done etc I’m very happy with the outcome Cindy is giving me unlike EVRI they haven’t been no help at all
10 juin 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for your lovely review. Although we're sorry to hear about the issues with the courier, we're delighted Cindy was able to help and give you a positive experience. We'll be sure to pass your comments on 😊
Customer service
Very positive experience with the ordering. Had some issues with regards to sizing but the customer support received from Elle has been great. She followed up on the returns, refund and the new order without me having to chase. Really makes a difference this time of year when juggling ordering multiple uniforms. Thanks Elle 😊
29 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for taking the time to share your experience. We're pleased Elle was able to support you throughout the process and make things a little easier during such a busy time. We'll be sure to let her know!
We really appreciate your feedback 😊
Fantastic help
I experienced some technical issues with the website when trying to make an order for my daughter’s uniform. Cindy was an absolutely fantastic help and did everything she could to help. It turns out the technical issue was on my end and she helped me to place the order correctly. Her responses were swift and it was handled with courtesy and professionalism.
27 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for your wonderful review!
We're so glad Cindy could help resolve the issue and make the ordering process as straightforward as possible. We'll be sure to pass on your lovely feedback 😊
Brilliant customer service from Cindy 🌟
Brilliant customer service from Cindy 🌟
I contacted Brigade because the cardigans I received were the wrong shade of blue. Cindy replied incredibly quickly, apologised straight away, and arranged replacement cardigans free of charge with no need to return the incorrect ones. 💙
The issue was resolved so professionally and efficiently. Thank you so much, Cindy, for your kindness and excellent customer service! 😊👏
27 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for taking the time to leave such wonderful feedback.
We’re sorry that you received the wrong item, but we’re delighted that Cindy was able to support you and arrange a resolution so quickly. We’ll be sure to share your lovely comments with Cindy 😊
Brilliant customer service especially from elle
Brilliant customer service especially from Elle, been having a nightmare with my first order not arriving so much I had to place a second order to avoid my daughter not receiving her new uniform for sept. Elle managed to keep me
Informed of the status of my orders refunding me for one that was sent back from the courier and just waiting for my items to be delivered soon ☺️
23 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for taking the time to leave such lovely feedback!
We’re sorry to hear about the issues with your original order, but we’re pleased that Elle was able to support you, provide updates, and help get everything resolved.
We’ll make sure your kind words are shared with Elle 😊
Impressed with follow up customer service following an initially disappointing experience
I initially had a bad experience where I ordered uniform including a blazer for my son who starts Reception in September which turned up with an unfinished logo.
I complained and Brigade assured me that all items are new and advised me to cut the unfinished thread myself - missing the point that the logo didn’t appear finished underneath. They offered a partial refund which I wasn’t happy with, I asked for a return and full refund which they did honour. I sent back the blazer and I was told my refund would arrive but I had to allow “up to 7 working days”. It took quite a bit longer than this to receive a refund, but it has now reached my account. On the 7th working day I asked to be contacted by phone - and Elle was very helpful, genuinely apologetic and organised a replacement blazer and even sent my son a pack of chocolate inside the new parcel. She turned the situation around from an initially bad experience to one that has left me much more satisfied. Thank you Elle
13 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for taking the time to share your feedback.
We are very sorry for the disappointment caused by the issues with your blazer. We understand how important it is for uniform items to arrive ready for the start of the school year, and we apologise for the inconvenience this caused.
Our Customer Service team aims to respond to all enquiries within 24 hours, usually much sooner. We did respond to your emails and offered options to help resolve the matter, and we have now spoken with you directly to discuss your concerns further.
A replacement blazer has now been arranged and we will continue to keep you updated via email throughout the process.
We appreciate your patience and thank you for allowing us the opportunity to resolve this for you.
Kind regards,
Brigade
Cindy is a legend
Cindy is a legend. Replied super speedily and let me know order was in production (even though I missed the deadline). First class
22 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for your fantastic feedback!
We’re really pleased to hear that Cindy was able to help with your query and provide reassurance about your order. We’ll make sure your kind words are shared with Cindy and the wider Customer Service team 😊
Lovely costumer service
I needed to contact the company as my order came incomplete. From the first moment, Elle was very lovely and explained to me that the school had decided to discontinue an item but then she also said that after spoken to them they would be sending a replacement bag. I know her job is to help costumers but she was very polite, lovely and actually, very helpful. They are sending me a replacement bag and refunding the difference of the price. Thank you ☺️
21 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for your lovely feedback.
We’re very sorry that your order arrived incomplete and for any inconvenience this caused. We’re pleased that Elle was able to look into this for you and arrange a suitable resolution.
We’ll be sure to pass your kind words on to Elle!
Thank you again for taking the time to share your experience with us😊
Cindy in customer service attended to my need
Cindy in customer service attended to me very timely and calmly and met all my needs.
A big shout out to Cindy and the entire Brigade Clothing Ltd.
I highly recommend Brigade Clothing Ltd to everyone.
21 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for your kind review.
It’s wonderful to hear that Cindy was able to assist you and make your experience a positive one. We’ll make sure your lovely comments are shared with Cindy and the rest of the Brigade team.
We really appreciate your recommendation and thank you for your continued support 😊
Excellent Customer Service
I want to give a huge shoutout to the Brigade Clothing Customer Support team, especially Cindy. My daughter’s school uniform was stolen from our porch, and even though the delivery deadline for the new term in September had passed, Cindy arranged a fast-track, free replacement for us. The service was incredibly prompt, courteous, and fast. I couldn't be more grateful for their help!
20 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you so much for taking the time to leave such a lovely review. We’re truly sorry to hear about what happened with your daughter’s uniform, but we’re so pleased that Cindy was able to help and arrange a replacement for you in time for the new term.
We’ll be sure to pass your kind words on to Cindy and the wider Customer Support team - they’ll be delighted to hear your feedback.
Thank you again for your understanding and for choosing Brigade!😊
Kelly very promptly dealt with my issue…
Kelly very promptly dealt with my issue of non receipt of items in hadn't received in my order amd sent them out as a matter of urgency.
Very impressed with her high level of customer service
14 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Donna,
Thank you so much for taking the time to leave such a lovely review.
I'm really pleased I was able to help resolve the issue with your order and get the missing items to you as quickly as possible. Your kind comments about my customer service are greatly appreciated and mean a lot.
Thank you for your patience while I looked into the matter, and I hope your child enjoys wearing their new uniform.
Kind regards
Kelly Holcroft
Levers hoodie have a appalling system which doesn't work
I am writing as a child with a negative experience of brigade school uniform company. Today, I was informed that my name was left out on a levers hoodie (all of them)and my name was clearly there on the list with the other 25.I feel very left out and sorry for anyone else who have had this irritating event happen to them with the company this completely ruined my day and just keep in mind that we are all humans and mistakes happen but this one is a gigantic one which is absolutely unacceptable.I have been at the school since I was 3 so it is heartbreaking to see me not included in the class . right now I feel like a ghost witch has sat at the back of the class for all these years . I can't see someone else's heart break because of this experience I need my issue to be sorted out now !
7 juillet 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for taking the time to share your feedback. We are so sorry for the disappointment and upset this caused.
We completely understand how important a leavers' hoodie is, especially after being part of your school community for so many years. We appreciate that this experience made you feel left out, and we sincerely apologise for the error.
As soon as the mistake came to our attention, we worked with the school to put things right. We have replaced the leavers' hoodies for everyone in the class who placed an order, ensuring that every child receives a hoodie with the correct names.
While mistakes can occasionally happen, we fully recognise the impact this had and are very sorry that it affected such an important milestone. We hope the replacement hoodie helps to make this special memory a positive one, and we wish you all the very best as you move on to the next stage of your education.
Terrible sizing on website with no…
Terrible sizing on website with no option to exchange, just return postage fees and further delivery fees!!!
24 juin 2026
Avis spontané
Réponse de Brigade Clothing Ltd
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We appreciate that selecting the correct size when ordering online can sometimes be difficult, which is why we provide detailed size guides for all our products and our customer service team is available to offer further advice and support where needed.
We have requested further information from you via Trustpilot so that we can locate your order and look into your concerns, but unfortunately we have not received a response. Without your order details, we are unable to investigate the issue or provide any further assistance, and we have not been given the opportunity to help resolve this for you.
If you would like us to review your experience, please do get in touch with our customer service team via our online Chatbot and we’ll be happy to assist.
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