Brightside Insurance Avis 

Not needed to claim but a smooth process and happy with the live chat when I needed help.

I was very with the advisor Emma just needed to update my bank account quick and easy. Very helpful.

It was great experience as the agent was very helpful in changing my direct debit date without any hassle for my payment dates and was very helpful

Quickest easiest live chat I have had, responded in less than a minute and didn’t go off for long periods. Query was answered fully and efficiently by Emma

I like to think Leanna B for her help this morning 💯

Today I need some help and I use online chat with Emma S.
I would like to said Thank you Emma for helping me today
My problem solved!

My previous home insurance company have exited the market by the sounds of it.
Brightside got in contact saying they would be dealing with the renewal. It's good that this safety net is in place to make sure there is cover.
The price increase was 144% though. There was no claim, no justification for this to be the case.

It feels to me like this is immoral behaviour, and they will be taking advantage of a lot of vulnerable people who don't look at the online documents and just let the insurance renew.

Cannot access my account despite using chat line. Useless, I give up! I won’t be renewing with Brightside!

Easy to deal with.
Good price.

Brilliant company with excellent customer service. Highly recommend.

Very polite and helpful

The customer service operator is amazing, incredibly helpful and understanding, and seriously the on hold music was really good too 😃

Avoid at all costs - they used to be good but now customer service is non existent. We’ve insured two properties with them for years. Now no one answers emails - generic emails and texts are sent repeatedly at renewal times yet despite repeated emails back from me for quotes etc NO- ONE does. Finally after complaining I got a phone call from a girl called Paris who promised to follow up - but then deathly silence for more than a week. Surprise, surprise I’ve now gone online found a much cheaper quote, better insurance value and instant. Seriously don’t bother with this company. They’re EXPENSIVE too!

Emma S on the chat was very helpful althouugh it would be better if the Brightside web portal worked - it has been broken for months.

Emma S was helpful and she answered my question quickly.

Emma S on livechat was very helpful and answered all of my queries very quickly.

Cancelled my policy with 4 months left on it which would have come to £88, to cancel the policy cost £60 + £25 for Premier tax??? WTF £60 to cancel how is the number arrived at? Thats appalling. I've contacted an Ombudsman and they have indicated that I need to first complain to the company...can you find and email address to contact them on on their website? No.
Even the customer service agent I spoke to when I cancelled agreed it was a high fee to cancel.
Most cancellation costs Ive had for vehicle insurance have been between £11 - £20.
Outrageous.

Thanks to Emma S a great operator it’s solved my problems in no time. Thanks

Well done to Emma S for being a brilliant assistant to me have a nice day

Is this company viable for car insurance? Unable to reset password on account. Unable to insure additional car. New business being referred to 3rd party.