I always use Bright Sun for my holidays My friend Sandeep has now left and I was a little disappointed However Bhagesh helped me with my bookings he was very polite understanding and helpful Got m... Voir plus
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Lisez les avis des autres
Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Voir plus
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I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Voir plus
We have always booked our tours/flights through Brightsun Travel as they have been competitive in the deals. Our recent holiday went so smoothly, a special thanks to Nivedita who assisted me in eve... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Coordonnées de contact
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Royaume-Uni
- 020 8819 1111
- brightsun.co.uk
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Brightsun agent offered quality service
Brightsun agent, Simran Anand, offered brilliant service. She was very helpful and knowledgeable. She guided me from choosing and advising to completing the flight booking process.
Thank you.
25 mai 2026
Réponse de Brightsun Travel
Dear Mansukhlal
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Company does not respond to feedback
Company does not respond to feedback. Not pro active and failure to set up customer profiles for individual travellers within company. Travel confirmation is cluttered and contains a confusing array of booking reference numbers.
15 mai 2026
Réponse de Brightsun Travel
Dear Rasham,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Great service and prices
20 mai 2026
Réponse de Brightsun Travel
Dear Savitha,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
I had an amazing experience brightsun…
I had an amazing experience with brightsun travel! They were extremely professional, responsive, and made the entire ticket booking process smooth and stress-free. They always found the best flight options and handled every detail with great care and efficiency. Their communication was excellent, and they were available whenever I had questions or needed changes. I highly recommend their services to anyone looking for reliable and hassle-free travel bookings!
19 mai 2026
Réponse de Brightsun Travel
Dear Moez,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
STAFF SERVICE & BOOKING PROCESS
18 mai 2026
Réponse de Brightsun Travel
Dear Chandresh,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Everything easy specially we have own…
Everything easy specially we have own language speaking staff in brightsun travel.
11 mai 2026
Réponse de Brightsun Travel
Dear Tak Prasad,
Thank you for your feedback. We’re glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
The best travelling agent
The best travelling agent. They never let me down especially now when tickets prices are rocket high they still searched high and low and found me a return ticket at a very reasonable price. I have used this company since 2002 and are always the best.
18 mai 2026
Avis spontané
Réponse de Brightsun Travel
Dear Chalinze,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Flight booking
I had a great experience booking my flight with Danny from Brightsun Danny made the whole process smooth, comfortable, and stress-free. He was professional, helpful, and ensured everything was arranged efficiently. Excellent customer service and support throughout the booking process. Highly recommended
13 mai 2026
Réponse de Brightsun Travel
Dear Menino,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Sheikh Babu rude unprofessional behavior
While there are many helpful and professional individuals within your team, there appears to be a lack of proper customer service standards being consistently implemented.
In particular, I experienced unprofessional behavior from an agent named Sheikh Babu, who seemed to use the hold function in a manner that felt dismissive and similar to ending the call. I kindly request that additional training and guidance be provided to agents regarding professional customer service practices and call handling etiquette.
15 mai 2026
Avis spontané
Réponse de Brightsun Travel
Dear Don Boss,
Thank you for your feedback. Our team is currently reviewing the matter and working towards a resolution. If you need any updates or wish to connect with us directly, please email us at info@brightsun.co.uk.
Terrible newer working with you guys…
Terrible newer working with you guys again my family and friends will definitely know about this
18 janvier 2026
Réponse de Brightsun Travel
Dear Kyle,
If this is regarding your flight cancellation, we would like to clarify that the flight was cancelled and later rescheduled directly by the airline. Please note that compensation related to such disruptions is determined and handled solely by the airline, as these decisions are outside Brightsun’s control. However, our team remains available to assist you with any support or guidance regarding your booking.
Réponse de Brightsun Travel
Dear Brennie,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Good service n fair price
Its my first ever call to brightsun travel, spoken to Sandhya Kumari, Impressed with her costumer service, Sandhya being very professional and up front with all the options and offer me very good price which I couldn't refuse , didn't even thought to compare the price somewhere else. Very satisfied with her service, will be using her service in future, well done Sandhya keep up the good work.👍
8 mai 2026
Réponse de Brightsun Travel
Dear Tariq,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Nice one good
2 mai 2026
Réponse de Brightsun Travel
Dear Jesslica,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
I had absolutely no problem in getting…
I had absolutely no problem in getting my Ticket issued. The staff were very helpful. I did not have to wait for long.
8 mai 2026
Réponse de Brightsun Travel
Dear Dcosta,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
We’ve been a Brightsun customer for…
We’ve been a Brightsun customer for several years and Nisha Maradia has been our consistent point of contact across multiple family holidays. Our most recent booking was for a 9-night family trip to Turkey for August 2026, and the process tested every aspect of an agent’s job.
We started enquiring about Sardinia, pivoted to Crete, then to the Algarve (had a Pine Cliffs Marriott option held), then finally landed on XO Cape Arnna in Fethiye after weeks of changing our minds. Throughout this, Nisha pulled together fresh quotes, re-checked availability, held rooms, and waited patiently while we deliberated. Every quote came back quickly, often within 24 hours, with flights, transfers, and accommodation all priced together.
What we particularly valued:
• Genuine effort to sharpen pricing. On the final XO Cape Arnna booking, she pulled an instant-purchase rate that gave us a Comfort Family Room (the upgraded category with two bathrooms) at the price of the basic Family Room. That was a real saving and a clear example of an agent working to get a better deal.
• Patience with multiple destination changes. We reset the brief three times. She didn’t push back, didn’t rush us, didn’t make us feel like we were wasting her time.
• Personal warmth. When there was a difficult family anniversary mid-process, she handled it with genuine care, not just a transactional response.
Overall, Nisha is a hard-working, patient, and personable agent who genuinely tries to deliver value. For straightforward bookings she’s excellent. For complex multi-destination decisions she’ll see you through to a good outcome but expect to do your own research alongside her quotes. We’d book with her again and have already recommended her to friends.
10 mai 2026
Avis spontané
Réponse de Brightsun Travel
Dear Gaurav,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Excellent, recommend
Excellent, efficient and friendly service. Staff genuinely help customers to select the best flights. I used their service a few times and they have been persistently excellent.
30 avril 2026
Réponse de Brightsun Travel
Dear Abdu,
Thank you for your feedback. We’re glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
Brilliant thank you
7 mai 2026
Réponse de Brightsun Travel
Dear Hasan,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Very much helpful and fast service.
28 avril 2026
Réponse de Brightsun Travel
Dear Edwin,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Friendly and reliable service and very…
Friendly and reliable service and very patient throughout my dealings with them. Would definitely recommend this company.
6 mai 2026
Réponse de Brightsun Travel
Dear Anar,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
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