Very unreliable and un trustworthy. Caught them out on their lies on multiple occasions. I booked with this company and finished payment in July…my flight is in December. They also could not provide m... Voir plus
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Lisez les avis des autres
I always use Bright Sun for my holidays My friend Sandeep has now left and I was a little disappointed However Bhagesh helped me with my bookings he was very polite understanding and helpful Got m... Voir plus
L'entreprise a répondu
Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Voir plus
L'entreprise a répondu
I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Coordonnées de contact
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Royaume-Uni
- 020 8819 1111
- brightsun.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Friendly and reliable service and very…
Friendly and reliable service and very patient throughout my dealings with them. Would definitely recommend this company.
6 mai 2026
Réponse de Brightsun Travel
Dear Anar,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Bharat,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Sourabh was great from tours
30 avril 2026
Avis spontané
Réponse de Brightsun Travel
Dear Jas,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Gaurav Seghal was superb again and …
Gaurav Seghal was superb again and managed to find the flights I wanted at a good price. Booking process and payment process was very easy
1 mai 2026
Réponse de Brightsun Travel
Dear Sheena,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Difficult to get to the right person.
Difficult to get to the right person.
No promised callback.
Some newcomers are not able to provide proper advice.
1 mai 2026
Réponse de Brightsun Travel
Dear Ramesh,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future.
Strongly recommend
We have used their services for all our travel (work and holidays) for the last decade or more - always prompt, very helpful and the best prices. I have recommended them to many friends.
4 mai 2026
Réponse de Brightsun Travel
Dear Usha,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Fantastic staffs and support systems
24 avril 2026
Réponse de Brightsun Travel
Dear Saha,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Thank you Simran Anand.
Thank you Simran Anand.
The service I received from Simran was exceptional. She is super efficient and excellent in her manner. Extremely well spoken and very knowledgeable. I couldn’t have had a better agent dealing with my booking.
Once again THANK YOU SIMRAN
28 avril 2026
Réponse de Brightsun Travel
Dear Marie,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Rajinder,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Helpful service
Helpful service, gave 3 options to investigate for a long haul flight with a stop over , came back with most efficient and cost effective option
2 avril 2026
Réponse de Brightsun Travel
Dear,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Best Customer Service
I am delighted that the Bright sun Travel provides me excellent customer services by updated and upcoming ticket reservation by step by step.All team members in Brightsun travel deliveries a exceptional customer services.Thanks.
1 avril 2026
Réponse de Brightsun Travel
Dear Sriporsuba,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Trip to Thailand.
I can’t recommend BrightSun Travel enough, especially working with Parul Jadav.
From the moment we were referred to Parul by a friend, right through to arriving back in the UK, the level of service was exceptional. Everything was handled with a genuinely personalised touch — it never felt like a standard package, but something tailored specifically to us.
Parul supported us every step of the way, making the entire process smooth and stress-free. All transfers were perfectly organised, timings were spot on, and the hospitality at every location we visited exceeded expectations. It’s rare to find someone who is this attentive to detail while still making everything feel effortless for the customer.
What really stood out was the value for money. The price we paid for the trip was incredibly reasonable, especially considering the high level of service we received. Honestly, I don’t think we would have found a better deal anywhere else, let alone with this level of care and professionalism.
If you’re looking for a seamless, well-organised, and truly enjoyable travel experience, Parul is the person to go to.
10/10 – would absolutely book again!
Roopesh Darbar
6 avril 2026
Avis spontané
Réponse de Brightsun Travel
Dear Roops,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Agnel,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Pradip,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Hi your staff are responding and good…
Hi your staff are responding and good at there work return the call if they are busy. I’m happy to buy my tickets from Brightsun travel
2 avril 2026
Réponse de Brightsun Travel
Dear Ella,
Thank you for your feedback. We’re glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
Vijaya Koirala was very helpful when…
Vijaya Koirala was very helpful when purchasing our tickets and knew exactly what he was doing. We find him one of the best in the team 😁
29 décembre 2025
Réponse de Brightsun Travel
Dear Bachubhai,
Thank you for your feedback. We’re glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
Website is live and then you can also…
Website is live and then you can also speak to quite polite and knowledgeable agent
30 mars 2026
Réponse de Brightsun Travel
Dear Chitkara,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Excellent service from the boss himself…
Excellent service from the boss himself and that too on a Sunday!!
30 mars 2026
Réponse de Brightsun Travel
Dear Ella,
Thank you for your kind feedback about Brightsun Travel.
It felt great to read about your high level of satisfaction, reflected in the wonderful review you have given our flight and holiday booking experience. We hope to plan another trip for you soon.
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Meena,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Good customer service
Good customer service
Felt a valued customer
Booking was done with no stress
Excellent
5 avril 2026
Réponse de Brightsun Travel
Dear Vijaylaxmi,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
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