Very unreliable and un trustworthy. Caught them out on their lies on multiple occasions. I booked with this company and finished payment in July…my flight is in December. They also could not provide m... Voir plus
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Lisez les avis des autres
I always use Bright Sun for my holidays My friend Sandeep has now left and I was a little disappointed However Bhagesh helped me with my bookings he was very polite understanding and helpful Got m... Voir plus
L'entreprise a répondu
Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Voir plus
L'entreprise a répondu
I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Coordonnées de contact
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Royaume-Uni
- 020 8819 1111
- brightsun.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I always get good service from this…
I always get good service from this company and for my recent booking the team were very helpful especially Sandhya who made the booking seamlessly.
4 avril 2026
Réponse de Brightsun Travel
Dear Sunita,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Great because prompt action was taken
3 avril 2026
Réponse de Brightsun Travel
Dear Joao,
Thank you for your kind feedback about Brightsun Travel. We were delighted to receive your five‑star review and truly value your support. Your feedback helps us continue to grow by providing excellent deals on flights and holidays to all our customers.
Warm Regards,
Brightsun Travel
Pawan is just fantastic at his job he…
Pawan is just fantastic at his job he has always been very helpful to me I was want book with him great guy
2 avril 2026
Réponse de Brightsun Travel
Dear Balbinder,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Always the best service
Always the best service. Mr. Vijaya is always give the best derive. Help me to provide alternative options as my flight got canceled due to Middle East situation. Thanks a lot Brightsun Travel. Always the best for book my flights.
30 mars 2026
Réponse de Brightsun Travel
Dear Man Bahadur,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Munim,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Exceptional service
23 mars 2026
Réponse de Brightsun Travel
Dear Prakash,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Mansaray,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Excellent customer service
Excellent customer service. The person who booked our holidays Bhagesh was very knowledgeable & polite.
If we had any queries then all enquiries were passed onto same officer & he would get back to us the same day.
This was our first package holiday with BRIGHTSUN & we have been really happy with their service.
Unfortunately due to current travel restrictions via Emirates, our holiday had to be cancelled. BRIGHTSUN sorted out our refund very quickly.
28 mars 2026
Réponse de Brightsun Travel
Dear Ganatra,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Arun,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Good travel company
Good travel company, staff knowledgeable, helpful about my travel query.
17 mars 2026
Réponse de Brightsun Travel
Dear Rodelio,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Great communication and Dipak was very helpful…
Great communication and very helpful with the whole process.
Dipak made our booking such a pleasant experience and we'll be booking all future trips through Dipak ( Bright sun '.
24 mars 2026
Réponse de Brightsun Travel
Dear Ramesh,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Good customer service and quick…
Good customer service and quick response from team, no hassle for booking
23 mars 2026
Réponse de Brightsun Travel
Dear Patil,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Azad,
Thank you for your kind feedback about Brightsun Travel. We were delighted to receive your five‑star review and truly value your support. Your feedback helps us continue to grow by providing excellent deals on flights and holidays to all our customers.
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Bashir,
Thank you for your kind feedback about Brightsun Travel. We were delighted to receive your five‑star review and truly value your support. Your feedback helps us continue to grow by providing excellent deals on flights and holidays to all our customers.
Warm Regards,
Brightsun Travel
Very good customer service..
13 mars 2026
Réponse de Brightsun Travel
Dear Samir,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Thank your mr pawan Gupta Ji
Thank your mr pawan Gupta Ji
I do really appreciate your help and support through out this difficult time where everyone is looking for help
You my dear friend has been so kind to our family who has been difficult situation where you did grate help
Many thanks again
I been having business with you for long
I will always recommend My friends and family members
Thank you 🙏
Namaste
4 mars 2026
Avis spontané
Réponse de Brightsun Travel
Dear Prakash,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
Réponse de Brightsun Travel
Dear Pooja,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
Pawan Gupta makes our trips seamless
Mr Pawan Gupta is who arranges everything for us from flights, airport transfers , hotel stays, tours etc. He is very attentive to our needs and gets it all done to perfection. Also while we were abroad he made himself available if we needed to change our plans which was great.
Sushma
4 mars 2026
Réponse de Brightsun Travel
Dear Sushma,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun
Very kind and supportive staff
Very kind and supportive staff, helpful when I had any request, Eddie (London Office) Pawan and Sandeep (India) great people. Always going extra mile to help.
13 mars 2026
Réponse de Brightsun Travel
Dear Loey,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
Very helpful and friendly .
6 août 2025
Réponse de Brightsun Travel
Dear Som,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
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