Britannia Movers Avis 

The communication we had from Brittannia Chase throughout the process was seamless and all the people we dealt with from start to finish were responsive and extremely courteous.
Our shipment being transferred from Gloucestershire to the West Coast of Ireland was conducted in a very timely manner and the service received - from the wonderful packing team to the very helpful Irish delivery men at the other end - was faultless.
We are so thankful that we chose Britannia and would not hesitate to use again.

Nothing was too much trouble, They managed the move to a second floor flat, without the use of a lift, with ease, confidence and a lot of effort. I could not fault them in any way.

I moved from Australia to the UK, and Britannia were very receptive to my changing delivery schedule, which I greatly appreciated. Once I was able to advise a confirmed date, they delivered on time and all my effects were in the same condition as they had been packed in. Correspondence was timely and allowed effective communication between myself and their representative. I would highly recommend Britannia Movers and would use them again.

They were quick, efficient, helpful and respectful.

Good removal men who worked efficiently and quickly but were also very understanding about my husband's dementia

Britannia exported my belongings out of the UK to the EU (Germany) without my knowledge or consent, having cancelled a day of packing at the last minute (but did not deduct the cost). They then refused to tell me where my belongings were and threatened to sell them (after they had been paid a £3,700 deposit in advance). After they exported my belongings (which I did not know about) they emailed me to say that they had increased the cost from over £8,000 to over £11,000 (they had done a comprehensive home survey visit in person yet stated that the volume was a huge 50% greater than what they had quoted for). It is not a question of what is damaged, it is more a question of what didn’t they damage after my belongings were literally stuffed like sardines into a van, unsecured and mostly without any protection, with garden tools just thrown loose on top of antiques with no protection at all and left to rub against the furniture during transport, perhaps not surprising as the majority of their crew were school leavers (presumably much cheaper than experienced and suitably qualified men). I am left with a permanent scar from a deep cut on my hand after they literally threw a kitchen knife block with seven extremely sharp knives loose into a box, unsecured, with no wrapping and concealed with all of the other items thrown in the box. AFTER I had paid a further £5,000 under protest (against the advice of my solicitor and whilst having to arrange for another company to retrieve my belongings from Germany to take them to my country of destination), they said “yeah, I do know where your stuff is but I’m not going to tell you.” This was after they claimed that they could not tell me because all of their computers were down - I had challenged him (their Operations Manager) and said that I didn’t believe him and he knew exactly where my belongings were. He also said that he had looked me up on the internet and he viciously taunted me about the closure of my company, saying “you are obviously no good at what you do.” I am left deeply traumatised (feeling like I have paid to be burgled and mentally abused) and am now facing an unpleasant legal battle after they have ignored an email requesting copies of the export declaration documentation that they fraudulently presented to the UK Customs, in order to unlawfully remove my belongings from the UK without my knowledge or agreement. A few days after packing I telephoned to confirm that my belongings were stored in their depot in Godstone, as agreed only five days earlier and recorded via email, and the woman confirmed that this was the case. I now know that she lied as their German sub-contractor has since confirmed by email that they collected my belongings from Britannia Sanderstead’s depot in Godstone and exported them prior to the date of this call. I had previously emailed their director (they are in fact a small family run firm operating under the Britannia ‘members’ scheme - there are numerous replies from ‘Britannia Movers’ here, asking reviewers which branch they are referring to) who replied by email, stating that he “was happy with the way his team were dealing with it”, so the director of the company was fully aware. Their chief problem stemmed from the fact that they were not sufficiently versed in overseas customs (they simply sub-contract without knowing the intricacies themselves). I had been advised that based on my foreign dual citizenship I would not have to pay customs duty. Their operations manager had shouted at me, accusing me of “looking up stuff on the internet” and telling me that I didn’t know what I was doing and “your stuff will be confiscated” - I can’t help but wonder if he would have done any of this to a man. He was wrong as I did not pay customs and I have the documentation to prove it. Clearly it was them who did not know what they were doing. These were not just ‘belongings’, my belongings are my entire life, from photographs of my children and family and keepsakes that have been collected over forty years, to cherished pieces of furniture from my childhood and gifts from those whose memories I cherish who are no longer with us.

Edit:
When this review first appeared, Britannia attempted to get it removed by informing Trustpilot that the review belonged to a different company. I confirmed that it was correct. They now seem to have recovered their memory, although selectively. They state:

"Despite multiple requests, the required documentation had not been received. As a result, the shipment could not be completed in the normal manner".

They are correct that they had no signed contract or instruction to export my belongings. They packed on 27 Aug., exported my belongings on 29 Aug., and told me on 09 Sept.

Very efficient and helpful throughout the process. Made the move nice and easy with no panic. Marcus, Ant and Josh were great. Thank you

Great service from a really good team. Had the packing service which made life so much easier. Nothing was too much trouble for the team. Thank you

Extremely efficient service - everything went to plan

I found the moving out and moving days very stressful with so much that could not be done until the last minute, but your team were absolutely brilliant. They were calm, professional, prompt and so efficient my stress levels went right down as the days went on!

From the very first survey, and quote, to moving day everyone was friendly and very helpful. All questions were answered fully when I called and I would recommend in a heartbeat.

Great service, used for move out and into storage and for moving in and would use again (if needed)!

The team worked well togeather as a unit. They were very focused in the way that they dealt with a first floor apartment. The boxes packed well and labelled with the contents and location for delivery. Thankyou very much

Professional friendly service, great at working to time frame, no breakages or bumped walls. Clean and tidy everything you would want from a mover at a reasonable price can't rate highly enough and would recommend to anyone.

Whys, Ben and Aaron were absolutely amazing.
Could not fault them at all made our move so stress free.

Very efficient. Great timekeeping. More than helpful

All contact with the office was helpful and polite. The team of Leighton Harvey Jimmy and Adey were excellent very pleasant helpful. Could not praise all concerned enough and will gladly recommend Brittainia removals

An exceptionally professional move. The team lead walked around my property clarifying all items that were to be removed. Then the lead walked around with their team so everyone was very clear on the tasks. All items were carefully removed and packed into my storage facility - an exceptionally smooth operation, that included disassembling and safely storing a baby-grand piano. Awesome job!

From beginning to end this service has been outstanding. The communication and 'can do' attitude is so refreshing and a relief when needing to move stuff around the world. Moving is one of the biggest stressors around and only one who has moved multiple times can understand how good it is to find a team willing to go the extra mile to make it all smooth sailing.

My furniture was taken to a storage by Britannia Movers in two containers. Each item inside of containers was wrapped with soft material. They came at time. Not small trailer was professionally parked without obstruction of neighbour's ways in/out or pedestrian. Protected my floors. Took out and later put in a small porch light ball to prevent damaging it. Decomposed and moved furniture slowly and carefully. They stopped waiting for rain to be less. Composed furniture and placed it. My furniture had small evidencies of mould which I easily removed before the installation. They let me do it. Considering one year storage time including two winters, it is good result. Small wooden table lost, one bed drawer front panel unattached, some chips on but who working has no small mistakes to fix later. I was explained that they will try to find the table by my photo inventory. Not yet but I definitely looking forward with hope. The drawer panel was unattached when all documents were signed but they kindly promised to put it into delivery report. People were polite. I felt me comfortable, out of stress. Removals and return took reasonable time. I would like to work with Britannia next time when move in /out. Return was handled by Neil, Dave and Chris.