They sent our live praying mantis but not the £131 worth of enclosure, habitat contents and food. They have failed to respond to any emails about this, in the month since. This was an extremely disapp... Voir plus
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Lisez les avis des autres
I ordered 2 Lissachatina Reticulata Giant African Land Snails and some dried silk worms on 18/05/26 and when I received my order on 22/05/26 there was only one snail. I have messaged them several tim... Voir plus
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Was unsure at first as I've never used yhis company before especially being live stock . But from start to finish it was perfect. Everything came within time . Little chap was happy and well contai... Voir plus
Great, modern looking website ... Ordered end of Nov 25. Expected delivery a week later. Nothing arrived, emails failed, could only message via the website. Comms very poor. However I was fortuna... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bug Pets - Online Invertebrate Superstore. Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!
Coordonnées de contact
Trafalgar House, 223 Southampton Road, PO6 4PY, Portsmouth, Royaume-Uni
- bugpets.co.uk
2,1
Bas
138 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 13 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Excellent service. Good communication. Both spider and myself are very happy.
4 octobre 2023
Absolutely delighted
I received a beautiful, healthy little spiderling, packaged carefully and delivered very quickly. Lots of helpful information on the website and excellent service. Would definitely recommend
30 septembre 2023
Great spiders and mega fast delivery
Great spiders and mega fast delivery. First bold jumping spider arrived on time and happy! Now to the second order was a Mystery box which was an excitement itself... when arrived we were stunned! Absolutely amazing!
6 octobre 2023
Avis spontané
Very very happy with my items
Very very happy with my items, turning them into Bio Enclosures soon, for my Jumping Spider, Isopods and Millipede when I get it lol. Thanks again for great service, product and support.
28 septembre 2023
Fantastic spood!
Fantastic!, my spider was bigger than expected but gorgeous and in great condition and packaged really well. Will be buying again.
28 septembre 2023
Spider never came
26 septembre 2023
Réponse de Bug Pets LTD
05/10/23
Hi Dillon,
Hope you are doing okay. We tried to reach out to you by email, text, and phone call regarding the whereabouts of your spider, to which you hung up the phone after realising who we were, so we can only assume your spider did arrive with you safely as per the tracking information, and we're admittedly very puzzled as to why you left this review.
Best wishes, Bug Pets Team.
04/10/23
Hi Dillon,
Very sorry to hear that there's been an issue with your order, however, we've checked the Royal Mail tracking information for your spider and can see that your parcel was dispatched by us on the 28th, and the parcel was both signed for and accepted on the 29th by the recipient.
We've double-checked, and the recipient's address where your parcel was signed for matches the address you entered at bugpets.co.uk as your shipping address. Royal Mail's interface shows it has been delivered and accepted by "CRAWON".
If you haven't personally received it, it might be worth asking around your household to check if someone else has collected the parcel and forgotten about it.
If you do manage to locate your parcel, we'd greatly appreciate if you would adjust your review to better reflect our services. We'll be in contact ASAP to ensure everything is okay, and the little spider is found. :)
Best wishes, Bug Pets Team.
Great smooth transaction and fast…
Great smooth transaction and fast delivery with no issues at all 👌
21 septembre 2023
Réponse de Bug Pets LTD
Happy to hear it.
Excellent
I’ve had several spiders from them and they kept me up to date with dispatch and delivery. Informed me immediately about a tarantula ordered that was going to molt so couldn’t be dispatched. As it was the last in stock they gave me a full refund. My spiders have arrived well packaged and most importantly healthy. Highly recommended.
26 septembre 2023
Réponse de Bug Pets LTD
Thank you!
Réponse de Bug Pets LTD
Always a pleasure. :)
Mexican red knee
Excellent condition, delivery on time. Within minutes dug a large hole and disappeared, came out for some crickets, all good.
26 septembre 2023
Réponse de Bug Pets LTD
Thanks for your review! We're glad to hear your spider has settled in well.
Fantastic customer service
Fantastic customer service helped me out massively with the slight issue I had with my order after.
31 août 2023
Avis spontané
Réponse de Bug Pets LTD
Glad we could be of help. Thanks for your business.
My little guys arrived all safe and…
My little guys arrived all safe and sound and came the next day. All packed up safely so the spiders can’t be harmed while being transported. Amazing service and very happy with my new additions to my spider family
26 juillet 2023
Great service
Great service, love what I received in my mystery box, didn’t have these ones yet, nice to add these to my collection, thank you bug pets A+, will definitely shop with them again
26 juillet 2023
Very good response when asked question…
Very good response when asked question they tried best answering and getting pictures if asked very good
17 juillet 2023
Super happy with my new spider
Super happy with my new spider. Beautiful packed. Will definitely order from them again
27 juin 2023
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