They sent our live praying mantis but not the £131 worth of enclosure, habitat contents and food. They have failed to respond to any emails about this, in the month since. This was an extremely disapp... Voir plus
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I ordered 2 Lissachatina Reticulata Giant African Land Snails and some dried silk worms on 18/05/26 and when I received my order on 22/05/26 there was only one snail. I have messaged them several tim... Voir plus
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Was unsure at first as I've never used yhis company before especially being live stock . But from start to finish it was perfect. Everything came within time . Little chap was happy and well contai... Voir plus
Great, modern looking website ... Ordered end of Nov 25. Expected delivery a week later. Nothing arrived, emails failed, could only message via the website. Comms very poor. However I was fortuna... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bug Pets - Online Invertebrate Superstore. Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!
Coordonnées de contact
Trafalgar House, 223 Southampton Road, PO6 4PY, Portsmouth, Royaume-Uni
- bugpets.co.uk
2,1
Bas
138 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 13 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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no communication or jumping spider…
no communication or jumping spider received
6 avril 2023
Avis spontané
Can't recommend enough!
Really helpful service, so easy to choose and order. Fantastic packaging, so different from my last experience with another company, which was a poor container and terrible service. She's super lively and inquisitive and in great condition, even the flys came in a fantastic package and we're ready to go. Absolutely will be using Bug Pets from now on. Really happy and cannot recommend them enough!
22 mars 2023
Great product...but
The product was just as expected and I love her and will take great care of her. However. The website is neglected somewhat. When I first made my purchase it put me throught the whole process of buying, even giving me a delivery date. This led me to waiting an entire day for it's arrival only to be told last minute that the website wasn't updated and there were shipping delays of the product. It got here in the end but I honestly think a frequently up to date store page would help this buisness out as some sections don't exist and the quantity of stock displayed is misleading. Very friendly staff though and options surrounding purchase and refund were accesible and flexible. Thank you.
15 mars 2023
I was nervous to buy online but these were brilliant
I was nervous to buy online, especially something like this. They were excellent and informative and everything was well packaged and great.
I plan to buy from them again
16 mars 2023
Good advice given and quick response to…
Good advice given and quick response to questions.
5 mars 2023
I was very happy with the whole process…
I was very happy with the whole process sof ordering my beautiful new creature.
The website is easy to use, has a nice selection and delivery was prompt.
My prey mantis turned up healthy and safe in a nice warm, well packed box.
Cannot fault it, will buy from this company again without hesitation and recommend then to anyone who is looking for a creature.
13 mars 2023
Great experience
I ordered a mantis starter kit off of them, the mantis arrived healthy and is doing fantastic. Heat pack was still warm on arrival. I will be buying again soon once I feel comfortable I can take care of two mantids at once.
14 février 2023
No dispatch confirmation as promised…
No dispatch confirmation as promised and pretty bad considering it’s live animals - just lucky I was home when they delivered in a cold day..!
But can’t fault the product or little Mantis 5 stars for that.
1 février 2023
Starter Kit
I ordered the mantis starter kit, and I couldn’t be happier. This was my first mantis, and I was extremely pleased to see that she arrived happy, healthy, well-fed, and well-packaged. The mantis is gorgeous, friendly, and lively, and the kit is extremely high quality and was exactly what I was looking for as my first experience with these lovely animals. I will absolutely be back in the future! :)
7 février 2023
Excellent
Ordered a ghost mantis and giant African. Both arrived in good health, could not be happier with my purchase. Will be ordering again in the future.
27 janvier 2023
Avis spontané
very pleased
giant asian mantis arrived well packaged and healthy. very happy with my purchase.
25 janvier 2023
Avis spontané
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