Assuming they were not on hand as they took about 2 or 3 weeks to get them sent in the mail and I understand that can happen due to demand, but I got them and we are enjoying them as always!! they wer... Voir plus
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*Update* One of the owners (Martin) called me directly and we had a lengthy conversation. He is very polite and customer service oriented. He refunded my credit card and will be sending me a carton... Voir plus
L'entreprise a répondu
The cigars are great; however, it seems like the shipping took longer than usual.
Easy way for me shop direct wants thanks abunch waiting on box double chocolate wraps. Status shipped dates delivery speeds on account create account use promo for discount.
À propos de l'entreprise
Écrit par l'entreprise
Buitrago Cigars is your Cigars, Cigarettes, Ashtray, Humidors Distributor in Florida Thanks so much for visiting our online store. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away. We opened with a mission. A mission to provide you with the best prices, and service possible. We cater all types of clients, Consumers, Convenience Stores, Liquor Stores, Tobacco Shops, and other Cigar Distributors and Wholesalers, so no order is too small or too big and rest assure that you will always get the lowest prices and best service. Our state of the art warehouse and location allow us to not only keep the freshness cigars but access to over 1000 different brands and styles, well have all major brands like Swisher Sweets, Black & Mild, Dutch Masters, Wesport, White Owl, Phillies, Game, Garcia Y Vega, Backwoods and much more.
Coordonnées de contact
2500 Nw 79th Ave, 33122, Miami, Etats-Unis
- 8009748430
- martin@buitragocigars.com
- buitragocigars.com
4,0
Bien
525 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 13 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Customer Service at its Worst.
I waited 3 weeks
Did not get what I ordered.
My order replaced with different order and (product wraps) dry rot. Also sent samples, everything except my order. Was given 3 delivery dates. Disappointed.
27 décembre 2025
Returning customer Online order
Online order, no contact but I buy here regularly never a problem, good staff when needed they are there, always received fresh quality items and shipping is generally fast I have and will shop here in the future 100%
27 décembre 2025
Processing the order could be quicker.
26 septembre 2025
Great products for reasonable prices
Great products for reasonable prices, fast shipping, great communication
19 novembre 2025
Please ship current order
All has been great with service so far. My current order though is still not fullfilled after a week. I hope it will be shipped very soon so my rating remains good. please ship it.
21 octobre 2025
Received wrong item for second time
21 octobre 2025
I'm always stocked now.
Purchasing straight from the company, has ensured that i am never without my wraps. Especially since our town can't seem to stay in stock. Quick, Easy and Wonderful Prices. About to place my 3rd order❤️
21 octobre 2025
Fast shipment!
21 octobre 2025
It should not take 15-16 days to deliver a package priority mail that is to be delivered in 3 days to USPS this is definitely a shipping order problem at the factory and should be look into.
It should not take 15-16 days to deliver
14 octobre 2025
the product is always fresh.
11 octobre 2025
I have no problem with your company but…
I have no problem with your company but I order 300 Hav-A-Tampa cigars at a time for many years
One of the last batches at least 50% of them leak where the tobacco meets the wood tip. I have have to wrap tape around the cigar joint just to be able to smoke it
Please let them know that they have to improve their quality control!
14 octobre 2025
Prices are fair
Prices are fair. Merchandize is excellent. But it takes them forever to ship. Usdually 10 days before it goes out the door. Yes, I should be ordering earlier. I know. I I have bee looking at other sites and om my next order I'm going to try one of them and see how they ship.
21 octobre 2025
We get the cigars
We get the cigars . Buietrago keeps me informed on the tracking progress , and lets me know when they will arrive.
10 octobre 2025
I got what I wanted.
14 octobre 2025
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