Bungalow Avis 

Renter Beware
STAY AWAY!

My experience is very similar to all the other terrible experiences you can read on here.
Bungalow is very convincing and super easy to communicate with when you're first getting signed up then after you move in they ghost you, raise your rent and change the policies of your lease. They are nearly impossible to get a hold of and have the worst customer service iv every experienced.

Yes, the building in Mission Dolores has furniture alright, but it's not well kept. It's clear Bungalow doesn't keep an eye on the building because when I moved in (June 2023) into my room the mattress was incredibly dirty and full of dust. I appreciate them changing the mattress because that is not what I paid for, yet for that to happen it took them a month and a half between a very long exchange of emails. The living room also looked very worn out compared to the photos in the webpage.

When we need help with Pest control or upkeep in the patio, they take around 2 or 3 weeks just to CONFIRM which day someone is coming. The pest control finally came a week ago, after three weeks of waiting.

Cleaning staff also could do better (FYI they are outsourced). Even though I understand they do general cleanings and not deep cleaning, I clean better my apartment than they do. And also, they steal your supplies if you don't keep an eye on them, which Bungalow has been quite slow in getting back at me when I reported this, which I sent a message this last Thursday Oct. 26, when the cleaning happened in the 25th.

In regards to trash recollection, you, as tenant, are responsible for taking out the trash bins on recollection days, so that's is one downside on this building (unsure whether that happens to the rest of the buildings they "manage"). Bungalow doesn't indicate this in the contract nor they leave even a note with info! For foreign people that is a terrible sign, I had to ask around, Googled it. It shouldn't be this hard to leave a note.

This is all that I have experienced in the only four months that I have been living in the building.

TL;DR There's so much Bungalow needs to improve and I could sum it up in two big categories: improving maintenance quality and professionalism on cleaning staff.

I have been living with bungalow for 32 months . I have nothing to complain about . You get what you pay for 💰. It has been great 👍

Nice house, nice neighborhood, convenient shopping area close by. I love the this house, roommates are nice, and cozy living area. Hard to communicate with staff or Bungalow, requested to send emails or text to communicate. Can't get a live person on the phone, and the app can be fidgety. I would request better way to talk to a live person. Honestly, good overall. Houses will very

The team is very responsive and reasonable. The apps to pay and look up lease information are intuitive and convenient.

The concept of Bungalow could be great, but it lacks in action (positives at the end). Starting with the fees: when I moved in with Bungalow I had to pay $99 (incl. cleaning fee). After only a few months I got a random email of a service fee increase of almost $100 AND the cleaning fee was not even included anymore. For me as a trainee, barely being able to cover my other expenses this was a HUGE increase (almost $130 more per month than what I initially signed up for). I understand that they have to make a profit, but that was just a no-go. I came to Bungalow as a foreigner without a credit card score, with a small income hoping I could find an affordable organized space to live. On top of my base rent, I pay an extra $400-500 for utilities/service-fee/cleaning each month. Please be more transparent with costs, so that people like me don't get trapped. Other than that, Bungalow always responds incredibly fast if an issue occurs. As I said in the beginning, their concept could be great but they should be more transparent in terms of their hidden fees and costs.

Helpful staff but harder to sign lease before getting to see the space in person. Place was clean and nice when I moved in

The neighborhood. We also worked very hard to get good renters. We succeeded.

There seemed to be a lot of issues with house. Previous renters never submitted matinenance requests in. The problems just remained there. For example the tiles in the upstairs have been broken ever since I moved in. I tried to get bungalow to fix it but no such luck. Bungalow renters have not been responsible and I feel like I have done a-lot. Bungalow needs to come out o the homes at least once a year to see what the needs are of the house.

Also, I really don’t like that bungalow never lets us talk to a person the phone. I don’t like talking through the app.

I like the streamlined process of finding room to rent. It is efficient and fast. The cleaning fee however is a bit high. Overall, I like the way things are done.

I enjoy my rotates

There's no living room in this house! The food waste disposal just randomly stopped working... the fridge is nowhere near big enough for a "7 person house", and there's black mold on a bunch of the windows!

House is falling apart constantly. Impossible to talk to a human.

Bungalow doesn’t hold up to the lease agreements. Tenants smoke in the home while others have asthma and cause for an unhealthy living environment. Their are mice in the home and homeowner hasn’t gotten the house an exterminator. This makes for unhealthy living conditions and it isn’t safe to live in. The furniture is all broken and old as well.

Bungalow is the ideal place to call home. When I think of Rental Property, I think Bungalow. Been 4 years now :)
WHO wants to live in claustrophobic 1Bedroom apartments with Mini so-called Balconies, Germ-Promoting Elevators, Underground seeping water Parking lots, so-called run down gyms. Now good luck paying $3000 for a Cheap-O-Deal Apartment CompleX!
Bungalow is the exact Opposite.
Bungalow inspires me greatly. I get a lavish space, stepping outdoor in the backyard lawns, relishing a cup-of-coffee in 2000-5000 Sq ft property with Flowers, Garden, Pool and Driveway: Private rooms, restrooms, entryways and maybe a shared kitchen with 2 professionals just as you!!
The Pricing of 2013 in 2023, a steal deal indeed. An Urban twist for solving Urban day problems.
Cheers to the idea of professional Co-Living.
I am proud to call Bungalow Home :)

Once you sign the contract you are completely alone and support is nearly impossible to obtain. If they do get around to helping you be careful because you will be racked with fees even if the maintenance requests for example were preexisting. They dont let you see the place in advance but the contract says they give you the opportunity. Read the cintract CAREFULLY. It is astonishing how corrupt the agreement is. I had to rush through the process to avoid homelessness but i know better now.

How do I start this review:
Terrible response times on getting service in the house, after living there for 2 years I decided to only contact the owner of the property for anything to deal with the house.
Service fee goes to broken furniture, and terrible service. They charge for cleaning now which is overly expensive.
Lackluster house in general and the roommate process is also super frustrating, getting bombarded with 100s of messages a day while maintaining a full time job is extremely hard and just be fixed.

Keep in mind I lived in my property for over 4 years and I would never stay there again.

When I moved out they charged me for over 100 to clean the room I was staying in which was the size of 9*9. They offered me no proof the room needed to be cleaned after I spent time myself to make sure the room was returned in amazing condition. When I fought with them over this high fee they said it was standard and if I didn’t pay it they would report it to the credit bureaus as unpaid rent. The people I spoke to were rude and wouldn’t give me proof that a $100 cleaning was needed. I am currently looking at recovering the funds through alternative methods.

All in all do not stay with bungalow never have I seen such terrible service and slum lord esque policies.

Responses are very timely and correspondents are patient in dealing with requests. Issue is that sometimes maintenance requests take very long to be handled, otherwise so far so good.