Bungalow Avis 

Pathetic experience. Never ever coming here again.

As I was applying to become a resident, I feel like Jecill's goal was to keep me from getting a room.

PLEASE DO NOT RENT FROM BUNGALOW. PLEASE SPEND THE LITTLE EXTRA MONEY ON A BETTER COMPANY/COMPLEX. If I could give 0 stars, I absolutely would. I am two days into my 12-month lease at the time of writing this, and it is already bad enough to warrant an extremely low review. Will change this later if it ever improves.

Throughout the entire lease-signing process, it has been absolutely awful trying to contact someone with questions. Texts and calls are never answered, and any email is (lately) responded with “just go through the app and do X, Y, and Z.” This will never answer any of your questions. But don’t take a guess on your question, either, because you’ll probably be wrong and they’ll throw a charge on your account.

While there is cheap rent, don’t forget about the $250+ “service fee” which gets added every single month, for cleaning that doesn’t always come, lawn service that is very irregular, and long maintenance wait times.

If you have any hope in hanging/mounting any picture frames, TVs, uniform shadowboxes, etc. in your own room, just don’t even try. I was told I needed to submit a maintenance request to hang this TV, but was later informed I would be charged for this. Well I could just hang it myself, right? Wrong. I was told I needed “prior written authorization” from Bungalow in order to do it myself. When I ask about how to get this authorization, you guessed it, I’m told to go the stupid app and fill out a maintenance form. I was told via phone call that I will be charged at move-out if I don’t spackle the holes and repaint the walls.

For the security deposit, just forget about it. It’s lost money, you won’t get it back. They will always find something to get you.Might even have an extra charge on top.

Our leasing agent, Claudio Brocato, was extremely responsive and professional at each step along the way—from the application process to move-in. He answered every question and ensured that we had all the information needed, especially after move-in.

Just run stay away. Been here 8 months. Communication is like pulling teeth on a tiger. They’d rather squeeze random fees without warning to you. Most recent dog off leash fee. First off my dog is 6lb 0 teeth and 11 years old. I have pictures of her recently on leash. She’s only not in house and entering and exiting my car and in a bag usually. They only care about getting money from you and keeping you long term is of no concern. If you’re wanting to stay long term run and run fast. 3 of us here in a 5 bedroom home. One room they’ve been trying to rent over two months. All of us here all 3 will not be signing a new lease and can’t wait to cut ties with bungalow. Btw I was at my home before here 9 years. Keeping good tenants is of no concern to them

I like the fact that all agents were working with me and always calling to make sure i was notified every step of the way

Place looks filthy and smells.
There is a charge for cleaning and the kitchen, refrigerator, bathroom are filthy. When was the last time somebody cleaned the kitchen?.
The restroom is filthy and smelly.

This is not what your add sells.

I had an extremely negative experience with Bungalow. My concerns involved billing disputes, fees, maintenance issues, and communication throughout my tenancy. After months of attempting to resolve these issues, I ultimately filed a civil lawsuit against the company and the matter was later settled.

Based on my experience, I would not rent through Bungalow again and would not recommend the company to friends or family. I found the advertised costs to be significantly different from the total amount I ultimately paid, and I felt many issues were handled in a way that created unnecessary stress and frustration.

Before signing a lease, I strongly encourage prospective tenants to read the lease carefully, research reviews from multiple sources, and fully understand all fees, policies, and obligations.

Claudio was absolutely exceptional throughout our leasing process. From the very beginning, he was responsive, professional, transparent, and incredibly helpful every step of the way.

What stood out most was his willingness to advocate on our behalf. He took the time to investigate questions we had regarding pricing, concessions, payment timing, and lease terms, and consistently followed up with clear answers and written confirmations. He went above and beyond to communicate with management and ensure we understood every detail before moving forward.

Moving can be a stressful process, but Claudio made it feel straightforward and seamless. His responsiveness, attention to detail, and genuine commitment to helping us find solutions gave us a great deal of confidence throughout the process.

We are incredibly grateful for all of his help and are excited to be moving into our new home. Bungalow is fortunate to have someone as dedicated and professional as Claudio on their team.

Once you have contacted them they offer nothing but unwanted texts, calls, and emails. Bots call your mobile repeatedly and you cannot get rid of them.
DO NOT go near them!

Was contacted frequently by multiple people when I had stuff to confirm but when reaching back out I haven't gotten well timed responses. I still don't know when or how to move in or get my keys.

This house is un functional and one of the Tennessee pees and poos all over her room and it stinks the whole house up

This company is a scam, they are always trying to charge more, or "do the math wrong", find excuses to charge and force you to stay.

DO NOT USE THEM!!

There is no way of contacting real people on the phone;.

I recently explored a short-term rental through Bungalow in the Denver area, specifically a Lakewood, CO listing near Sloan’s Lake, and had a concerning experience during the roommate matching process.

After a brief exchange, one of the current residents told me directly:
“We are looking for someone around our same age. We’re all young women with similar goals.”

This was shared before any meaningful questions were asked about my lifestyle, schedule, or compatibility. From my perspective, it felt like I was being screened out based on age rather than any actual assessment of fit.

For context, I’ve worked in live entertainment for over two decades, often living on tour buses and in shared environments with large groups under demanding conditions. Being tidy, respectful, and easy to live with isn’t new to me—it’s been essential to my work for years.

I recently returned to my home state and am simply looking for a short-term, respectful place to land while I transition into my next chapter. It was disappointing to be dismissed without any real conversation.

I would encourage Bungalow to provide clearer guidance to residents on evaluating potential roommates based on compatibility rather than assumptions, and to ensure the platform discourages exclusionary screening practices.

A fair process should include at least a basic conversation before making decisions that appear to be based on age alone.

The customer service is non-existent. I am chasing them for updates, 6 weeks after I ordered. I am worried that they have taken my money.

Horrible property management company. They just start coming up with new fees not in your lease. Suddenly there is a utility fee after living here for two years. Suddenly they changed whether they charge a credit card fee for how you pay rent. They never tell me when they have maintenance coming and we have dogs in the yard. Additionally, they did not disclose vital, required health and safety information in the lease regarding exposure to toxic substances. Do NOT rent from this company.

Claudio Brocato was very helpful and in constant communication with me during our interest and work through signing the lease for our rental. He made the process very easy for us.

I had a really positive experience using Bungalow to find a room in Redwood City. The platform made it easy to explore available homes, schedule tours, and communicate with the host. Everything was well organized and the process felt smooth and transparent from start to finish.

I especially appreciated being able to tour the house before signing the lease, which helped me feel confident about the decision. The communication was clear and the steps for the application and lease were straightforward.

Overall, Bungalow made the housing search much easier, and I would definitely recommend it to anyone looking for a room in a shared home.

Return my numerous calls and texts regarding questions about room I signed a lease for and paid the first deposit on. If this is the kind of service that I can look forward to in future, NO WAY!