Bungalow Avis 

Hidden fees, shady billing practices.

Do not support this business. The final move out process is a "move out form" only accessible on the app. I am supposed to move out today and the form literally is not loading, it is just a blank screen. Now I have to wait for Bungalow Support to "reach out to me" just so I can move out.

On the front end of my application, my experience was not so great. There was a huge lag from when I submitted my application and when they actually began processing it. Despite several phone calls asking for updates, no one ever called me back or signaled there was a delay in any way. I actually asked for my money back at one point because it was apparent they hadn’t even looked at my application. I don’t know if this was just a one time thing, but if someone would have just set some expectations, it would have saved me some sleeepless nights. Once Claudio began processing my application, it was great. He was very responsive and thorough and altogether wonderful.

Violated lease agreement as to move in, and allowing pets, and harassment and threats from current tenants, including Joseph Swartzentruber.

You will never get your security deposit back. I broke a lease before moving in and was told in early February that I would get my deposit back. Still haven't received it and Nilson Osmil who is the lead of the leasing department has not responded to my emails or voice mails simply asking for contact information of who else can help me get it back.

Claudio was so responsive and helpful with securing our lease for a home while we are still out of state! I hope our renting experience is just as positive with the rest of the company while we live in our home with Bungalow.

Very fast, easy, and efficient way to find a new home.

Everything went really well and everything was so smooth. Would do it all over again!

Everything step from the application to the actual move was simple and the staff was always available to help.

This company is predatory. Renting with them was a huge mistake. They over-charge you like crazy and disappear when you try to get ahold of them. For example, they charged 6 people living in the house each $50 to replace and “install” a microwave with an old rusting microwave they probably found on the side of the street and the “installation” was putting the old microwave on a shelf. DO NOT rent through this company. I don’t know how they haven’t gotten sued into oblivion yet. They probably do that on purpose cause they know anyone renting with them likely can’t afford to open a lawsuit. ABSOLUTELY AVOID AT ALL COSTS!!

This company is a complete scam. They will charge you $1200 a month, add on a service fee of $250 a month then also add on $300 a month for each resident of the house in made up utility fees. They take days to respond to maintenance requests and then charge the occupants of the house for those maintenance requests. DO NOT EVER RENT FROM THIS COMPANY! They are by far the worst company I have ever rented from and should be sued.

The process was straight forward and easy to complete the lease. The constant emails and text messages were irritating. Contact by phone would be more effective

They rooked me out of about at least $1000. I am a elderly single woman living on only social security and now I won't have a place to live either. Some one needs to do something about this quick. I live in Ft Worth TX. My name is Myrna Denise Love and my # is 972 513 4258. I will not let this go! THANK YOU

This was not what it looked like and was advertised.. My son moved far from the city due to the lower rent offered by Bungalow, along with the promise of one month free rent. When he moved in, the room was dirty... he had some unforeseen issues and lost his job. I tried to take over payments and it took me over 2 weeks to actually be able to speak with someone who would not allow me to make payments unless I signed up on his portal, I was advised of him being evicted AFTER I contacted them. They are now holding this over my head in exchange for a very hefty bill, which includes some very creative fees never mentioned before. False advertising and they are taking advantage of people.

It was super easy and amazing

Dave made the process easy. He's a solid dude

I was a satisfied 3-year Bungalow resident and regularly recommended them to friends. Not anymore.
What happened:

Bungalow demanded I pay to remove previous tenants' trash from the garage
I explicitly rejected this in writing, stating it was not my responsibility
They promised to review with their "legal team" and get back to me
They never responded, but sent someone to clean anyway
Charged me $112.50 without authorization with 4 housemates
When I demanded a refund with full documentation, they refused
Then charged me AGAIN a second time for the same work
Also charged roommates who weren't even living there when this happened, total of 6 housemates

Customer support:
Multiple representatives (Eduardo, Mario, Maykol, Ana, Gisselle) gave contradictory information, ignored documented evidence, and provided vague non-responses like "if adjustments are applicable, you'll see them in your ledger."
Bottom line: Bungalow will charge you for things you explicitly reject in writing, refuse to refund you even with proof, then charge you again. Their customer support is incompetent at best, predatory at worst.
I tried resolving this privately for months. They chose not to.

I was genuinely excited about this move and looking forward to living here, but that excitement turned into frustration the moment I walked through the door.

On my move-in day, as I began bringing my belongings inside, I was appalled by the condition of the property. It is unacceptable to hand over keys to a tenant when a unit looks like this. Specifically:
• The General Cleanliness: The carpets were filthy and stained. The toilet, sinks, and floors were all very dirty.
• The Shower: This was the worst part. It was filled with mold and the floor was disgusting.

I have never experienced such a lack of preparation or hygiene standards in a rental property before. These issues should have been addressed and rectified long before my scheduled move-in date.

They overcharged us, refused to acknowledge it, led us on a goose chase of “well you need to talk to this person”, and never paid our security deposit back. Our rental property had zero damage. You won’t be able to talk with a real person. I’m pretty sure they have a bot respond to you for a few times and the switch to a different bot when you get frustrated. I cannot emphasize enough how terrible my experience with Bungalow has been. They could offer me free rent for life at one of their properties and I still wouldn’t take it. Terrible company and ridiculous bad customer service.

David helped me a lot with the move in. Very clear communications. Loved the experience.