Burts Online Ltd Avis 1 373

From ordering to deliver such a quick and easy process.
Good quality carpet and delivery driver was great, went above and beyond helpful when delivering.

damaged carpet on delivery emailed you and no reply

I wrote to you to collect it. I selected the width for a reason, you sent something way too big and you replied that I should be happy because I was getting extra carpet!

It’s too damn big!

Delivered quickly and delivery driver polite and put the carpet where i wanted it to go

I needed a bigger length of carpet than I could order online, so I contacted Burts and they were very helpful in arranging everything I needed, and delivering on a week that suited me.

The process for ordering the carpets was simple, I did call in for advise as I was trying to understand I could pay for a whole remnant and could they cut it in half for me for an extra fee so I would have two halves but was told it's an online company and that's it. You take or leave what's on the site...Samples took a week to arrive hence 4 instead of 5 stars. The delivery driver was brilliant, he worked directly for Burts (as I'm in the area) and was very pleasant.

Great communication when stock was going to be in and then a fast delivery

The only reason that I gave this carpet 4 stars instead of 5 is that it has a cut running down one of the edges. It hasn't gone through to the backing. But it is definitely there. That being said, I am really pleased with the quality, colour and pile. For the size of the room it was an absolute bargain. I have another 3 rooms to carpet and I will definitely be buying from Burts again!

Already written a review today first class service from Phil thank you so much for your help

Excellent price for a quality carpet- 50% off with very transparent and reasonable delivery costs. My query was dealt with immediately and the staff member I spoke with was courteous and pleasant, kindly calling back to confirm when the payment had gone through. I ordered it in the afternoon and delivery was the following morning- the carpet was well packed and has survived a week outside in a Yorkshire winter while I’ve been waiting for the carpet fitter. Thanks!

Delivery had to be rescheduled to a day we weren’t in but Burts tried to sort . Other that amazing quick service and value for money,

Burts stocked the carpet I wanted at the best price. They offered quick communication when I had questions about the delivery, and the driver from DX was so friendly. Thanks so much! Can't wait to have the carpet fitted.

Being delivered on time good price. The only thing is really not knowing the true colour online but for the price can’t complain

Driver never answered his phone when rang back twice . And carpet was cut on an angle so didn’t fit the room properly.

Arrived very fast, customer servixe replied almost immediately to me . Great company to deal with

Always buy my carpets from here great quality and service

Brought a flooring that is usually only available via a shop the process from ordering to delivery was excellent and the company sent updates so I didn’t have to stay in alday.
Would 100% use again with the flooring and fitting it came to half the price of a shop.

Great service from Burts online. Unfortunately they had run out of stock for the one I ordered and I was offered a refund or alternative product. I took the alternative which was a perfect substitute and delivered in 2 days. I’ll use your services again. Many thanks

I have been using Burts Carpets online for well over a decade, on and off, and they have consistently offered very reasonable prices and excellent-quality carpets. For value and reliability, they have always been a solid choice.

My only minor criticism is around the presentation of room-size remnants. In the past, Burts Carpets used to include actual photos of the remnants themselves, whereas now the images appear to be taken from the main product listings. This makes it harder to judge the carpet properly. There is nothing quite like seeing a real photo of the carpet — even rolled up and stacked — as it gives a much clearer sense of the texture and, more importantly, the true colour.

That said, when it comes to price and quality, I genuinely wouldn’t bother going anywhere else. Burts Carpets remain a dependable and excellent option, and I would continue to recommend them without hesitation.