Bylunasandals Avis 

Terrible: False advertising, no customer service at all.they do not respond to your emails and do not refund money. their shoes/boots are NOT leather, there is no stamp inside the shoe stating what material used. they are absolutely rubbish. BE WARE do not do the same mistake as I did.

Pleased with product, super comfy, fit very comfortably, light weight. I like them very much!!

DO NOT BUY. Consumer Affairs Australia are currently investigating this business. If you have had issues with them in Australia, please file a complaint. The more evidence Consumer Affairs has the stronger the case against them. September 2025.

Shoes were much smaller than the labelled size, were not leather, poor quality, and I was missing a pair of shoes in the order. They would not allow me to return the shoes to get my money back. They paste information all over their website and in email advertisements to indicate they are Australian, they are NOT.

The listing claims these boots are FULL GRAIN LEATHER. They are thin plastic. They smell like plastic, feel like plastic, are very light and I am sure will disintegrate after first day. Also no way are "orthopaedic" . Total scam.
Thankfully I paid with PP.
PS- now they are spamming me to buy more of their rubbish!!!!!

These shoes were not leather as stated, we’re not true to size, and the company refused a refund ( because they were on sale) despite it being clearly stated that refunds are available within 30 days on their website.. it was written on the receipt AFTER purchase that they could not be returned. Also it is exceedingly difficult to contact this company. Email addresses not found, phone messages tell you to email the address that bounces. DODGY!

A total scam. Horrible quality shoes. Denied to give refund. No one picks up phone.

This company is a scam.
Complete rip off
the product is absolutely poor crappy quality, not even worth $10
They sent the wrong colour and would not refund.
They will not refund wrong sizing.
Basically you cannot get your money back. The company takes forever to reply to emails, I guess you're lucky if they do reply.
The products they sell are in no way orthopaedic!
Do not buy from this scam company!

What a rip off. There are so many boots, in particular 2 pairs that are absolutely identical to the boots I bought from Temu ranging in price from $11 to $16!

The profit this company is making is disgusting.

I’m going to write as many reviews on different sites letting people know they can get them from Temu instead of paying hundreds.

I couldn’t believe what I was seeing, they are identical!

This company is a complete scam,I purchased 2 pairs of ankle boots 3 weeks ago,2 days later I was sent a tracking number.I made contact with the courier company,they still hadn’t received the shoes,ended up contacting the seller …. 3 times & each reply was “ we’re looking into it “
Wrote the experience off

Ordered a pair of so called orthopedic boots. Very cheap plastic, toxic smell. item will tear at stitching. I sent video and photo to support how misleasing it was and bigger than normal us 10 size.
They claim that as a sale item I can not get my money refunded but have offered "free" goods to replace but have to pay shipping!
Sale policy can apply if they send genuine product, they sent cheap fake boots and expecting me to trust again.
4 emails back n forth, the amount of mental stress it has caused, they should refund triple the amount, but still unresolved.
They will close down soon.

Product took 14 days to arrive, by then I couldn't refund if I wanted to. The product is not as advertised, very cheap and uncomfortable, probably took 20 cents to make type of shoe.
My adult children were able to identify the website was dodgy and the shoes are intact not made or sent from Australia.....
Total waste of money

Absolute scam!!!
DO NOT buy anything.
Don't believe anything on the web pages or in the emails.

I bought 2 pairs of boots, they claim they are orthopaedic, workmanship is doggy, item will tear at stitching. I sent video and photo to support their unsuitability for my feet.
They claim that as a sale item I can not get my money refunded but have offered "free" goods to replace but have to pay shipping!
I have 5 emails in progress at the moment I'm sure the quality of all items will be of the same poor quality. Still unresolved

Oh dear I've been scammed!!! I just received my parcel of several boots & a couple of cardigans $478 worth. Unfortunately none of the items look like the photos - the descriptions were very vague & I thought I was getting leather boots. The cardigans are gross & will not be wearing definitely not worth the $$ I paid.
I ordered a couple of extra items because I was sad that they had to close their business & thought I was helping them out to get rid of their stock.
Oh and they are NOT an Aussie company.
I'll be contacting Amex tmrw to start the process of a refund.
Update: got my money back from Amex - thank you & goods went straight into a clothing bin!
I noticed that this company is still trading & using same scam

I, like many reviewers on here have fell for these scammers. I paid $59 dollars for what was claimed as orthopaedic, leather ankle boots. What I received were unwearable nasty plastic boots like items. Numerous exchange of email for refund were refused on the basis of 'sale items' cannot be refunded. In the end I contacted my bank and after their investigation they have reimbursed me for my scammed purchase. Beware there's a genuine company called Luna, based in the US and they produce high quality footwear which many people have said as being more comfortable than Birkenstoke (spelling?)
I really want to report these scammers so others won't fall victims. I will try to reach out to Consummer Affair Victoria and see if they could shut them down.

I found out the hard way what a scam this company is running. They offer 50% off as they are closing down, which is an outright lie. I wish l had read the reviews before purchasing, but that's on me. I ordered 2 pair of boots for $118 which seemed reasonable for soft leather orthopaedic boots size 6½ (37). One pair was passable but not very comfortable but the other pair was so disgusting l wouldn't even donate them to Vinnies. The 2nd pair l ordered were described as red, very stylish, comfortable orthopaedic boots...they arrived as a crushed pair of vinyl, shodilly made yukky brown boots with no shape and no size, except a piece of paper with the number 37 stuck on the back of one of the boots. I have no idea what size they really are as l couldn't even get my foot in. They are supposed to have a 30 day refund or exchange if you change your mind. Big, fat lie. After exchanges of emails, they said l could get another pair at no price as l was unsatisfied. So l chose a pair of sandals and when l got to the checkout used the word REPLACEMENT as it was promised as no charge. However with that word used l was charged $28 which in their words was a 50% saving. How could it be a 50% saving when they still have my payment of $59 and now the want $28 more. I refused this offer as after l asked them about that charge they said it was for postage😠 they also said they have no refund or exchange on discounted stock, another lie!! I could go on but l'm so fed up with the whole unfortunate business, l'm bowing out. People, l beg of you, do your homework before you buy. If only l had taken my own advice🤷🏻‍♀️ one of the worst on line shops l have ever done.
NO STARS.....l would like to show you 2 photos of the boots, the one advertised and the other, the actual boots l received but Trustpilot doesn't have the facility to upload photos😥

This is NOT an Australian company, it is not based in Australia, they do not sell orthopaedic shoes. The ads on Google are verified by Google as ‘Paid for by HONGKONG JIAYOU LOGISTIC CO., LIMITED’…and supposedly their location according to Google is ‘Spain’, lol. China, more like! Cheap nasty products…if they arrive, that is…otherwise you get nothing at all, they just take your money. Beware!

Less than one star. Fully deceptive, misleading advertising of products, using terms like premium, orthopaedic, workmanship.

I also ordered boots, which by any standards, when they arrived were of inferior workmanship, not orthopaedic and NOT premium. Immediately I tried to wear them and 1 tacky metal zipper lost a tooth, making boot unwearable.

ByLunas replied to my email of complaint in which ai sought info on how to return and get a refund. They claimed that as I bought a sale item ai was not entitled to refund, given that such a policy is stated on their website.

WRONG! Under Australian Consumer laws, there is no exemption when goods are not fit for purpose or misrepresented.

Am still in throes of more emails with this crooked online junk outlet

Beware! This company is real scam. rubbish items, I ordered a pair of ankle boots that supposed to be leather and Orthopedic. the shoes arrived after 15 days. It was neither leather nor Orthopedic- It was vinyl. On the same day I requested an address for returning the item, they refused as it was on sale. However, their add indicates that refund available within 5 days. I will report them to the department of fair trading. They don't even deserve one star.

SCAM, waste of money, very cheaply made, sizing is small, too long to deliver. Don't bother