Bylunasandals Avis 

I just received my sandles after paying $59 allegedly half price. I was shocked at such poor quality shoes. They are the worst made shoes I have come across. The materials used are of such poor quality. I paid $59 for shoes I would not been seeing wearing. It's a total rip off.

Ordered and paid for 59$ sandals supposedly reduced by 50 percent. Received a pair of plastic things worth about $5

Contacted Luna support to advise received incorrect pair of shoes, appeared helpful and then zero contact and no reply to my follow up emails. Shoes are substandard and not worth the supposed discounted price anyway.. Don't waste your time or money .... Hopefully anyone considering product from this site will heed all the warnings..

Purchases orthopedic sandals paid $54 on sale. When finally received not the ones I ordered. The sandals I received were plastic and definately not orthopedic sandals. When contacted Lunas wanted to send me free pair as long as I paid for shipping and handling fee. No thanks no guarantee I would get initial sandals I ordered.

Fraudulent website alleging to be a bricks and mortar store in Sydney, NSW, Australia that is closing down, but in reality is a Hong Kong shopify outlet that sells cheap, shoddy goods worth a fraction of the price paid for.

⚠️ Warning: Do NOT buy from Luna Shoes Australia! ⚠️
I ordered 6 pairs of shoes but only received 5. After weeks of silence, they offered me a “FREE” replacement — but wanted me to pay shipping! How is that free when I already paid for the missing pair?

Total scam. I lost nearly $350. You can find the same shoes elsewhere for much cheaper. Avoid this company!

For any people who bought from this business and didnt get what you expected to get then maybe you can get a refund from your back if you paid by a credit or debit card. Contact your bank & discuss a charge back. Consumer dispute chargeback reason codes vary by card network (like Visa, Mastercard, American Express) but generally fall into categories such as goods/services not received, not as described, or canceled, or other reasons like a credit not being processed or the customer not recognizing the charge. NOT AS DESCRIBED would be your reason for the ch/bk as you recvd goods not as described in their advert on the web site. Have a look at all the BAD reviews on Trust Pilot that will suggest ncare with any dealings with By Lunas Sandals.

Fraudulent website alleging to be a bricks and mortar store in Sydney, NSW, Australia that is closing down, but in reality is a Hong Kong shopify outlet that sells cheap, shoddy goods worth a fraction of the price paid for.
I allegedly was buying leather orthopaedic boots reduced to $64 and I got in the parcel from China a pair of vinyl flat bottomed boots maybe worth $20 in a discount store.
The supposed adult 'L' size jumper I purchased at $99 was small enough to fit my 8 year old granddaughter.
The same with the other boots (paid $67) maybe worth $14.95 in a shoe shop.

Do Not Buy From This Company. They are not Australian as they claim. They Keep putting out false advertising. Does not have a store anywhere in Australia. Keeps advertising they're "closing down", "final days", "ends tonight ". Shoes I received were poor quality, not true to sizing, not leather, not supportive for feet, and definitely not 'orthopaedic'. I bought 4 pairs and one pair was the wrong size. Originally I only asked them to replace the pair wrong in size. Seeing as it was their error, according to their T&Cs & returns policy, if their error, buyer doesn't pay shipping. They totally ignored this.
Communication with them was frustrating. They wanted to replace all the shoes but I was to pay a shipping and handling fee of $25 - $35 AUD PER PAIR! No way. I'm sure they kept going around the issue so that the buyer would just give up. Well I didn't give up. After 11 emails over 3 weeks and their last email stating "I will look into this and get back to you", I went through PayPal resolution centre and finally received a full refund for the shoes. Unfortunately I had to pay shipping for the return but not at their ridiculous cost, I organised it myself. I wish I had seen the reviews for this company beforehand. I don't know where the positive reviews come from but there was nothing positive about the product, company and communication.
Purchase made 12th July 2025, refund received 12th Sept.

Advertised as orthotic sneakers and lucky me at half price. Got two pairs of different specifically advertised orthotic shoes from this site. Complete rubbish and not orthotic at all. Could’ve got the same thing from or Temu at a sixth of what I paid. Denied a refund when I enquired about the misleading information on the shoes. So disappointed and frustrated. Useless shoes, waste of hard earned money.

FYI YOUR ARE NOT FROM AUSTRALIA! YOU ARE FROM HONGKONG!!!! STOP USING AUSTRALIA AS YOUR RETAIL NAME BECAUSE YOU ARE NOTHING BUT A LOW QUALITY PIECE OF SHIT L!

Exactly as described, love it. Comfortable and good quality. Highly recommended

If I could rate zero stars I would.
Only received half my order and have not refunded my money despite many many emails. Avoid at all costs

These sandals are so light and comfy, the padding on the soles are gorgeous on the bottom of your feet.

I purchased a pair of shoes & a pair of sandles. Had to chase them up on a number of occasions. Finally arrived and neither pair fit. I contacted them for a refund and was told no, but they would give me a free product but I had to pay postage etc.
On their front page they state that they will refund no matter what. I must admit I didn't look at refund policy as I took the front page statement as fact. On the refund policy it states that they won't refund on products on sale, which all their products are in fact on sale.

I believe this company/site is just a scam and they have no intention of providing customer service.

Customers need to boycott this company

The material is very lightweight, they don't weight anything. I love these

This company take money and dont deliver products
Scam
Thieves

True to size, very lightweight. I recommend them. They weren't for me, but for my sister, who loved them and I liked them too.

I ordered a lovely pair of sandals 3 months ago, never arrived.

Pleased with the product, soft, lightweight, fits well. I love them