Bylunasandals Avis 

I wouldnt given give 1star...dont buy anything from this business. Not orthopedic at all...big con and rip off. Not Australian .China crap and they dont care about how many bad reviews they have...i wish i checked reviews first.lesson learnt....shit shoes. Dont buy

BUYER BEWARE
Total misrepresention of product. DO NOT PURCHASE. Not ORTHOPEDIC. I attempted to cancel my order immediately after purchase as bells started ringing immediately as the shipping location was overseas. No response. Received 6 August and the "shoes" and I use this description loosely, are inferior and not as advertised. No foot support, poorly made and the "leather toe cap" is plastic. Totally frustrated by sellers purporting to be Australian and delivering inferior product.
I've requested a refund but am not holding my breath. I wouldn't even donate these.
If only I could attach photos 😞

This was not a good experience at all with Luna . I ordered from website . Took extra long to arrive and l asked Luna to look into . I have all the emails of communication. Different emails from different people not ci ordinating messages. Never tried to my questions even though they said they would. Shoes arrive 3 weeks after ordering told 2 to 14 days. Arrived wrong size. Not happy l sent another email and they said they could send out right size ( size l actually ordered) if l paid for both postages.
Wow this stuff blows my mind. I asked for refund and they said can't because shoes on sale. What ???? 😁😁😁 . So lodged complaint about it.

I ordered 3 pairs of ankle boots that were supposedly orthopedic well they arrived not at the post office but on Sunday by some randomn asian. 1 pr had flat elastic threaded through and just a knot tied at the ends! I ordered my size! Cannot get my feet into these boots. Waisted $200 and the have no padding along the soul..COME IN SUCKER!

I purchased a pair of ladies shoes online which claimed to be orthopaedic high-quality ankle boots from Melbourne Australia.
I received my product yesterday, absolutely horrendous. They are nothing but inferior knockoffs from China.
I have requested a refund which they are refusing.

Absolutely disgusted with this dodgy business. I ordered orthopedic runners that were on sale and what was delivered were disgusting and nothing like that was advertised on the website. Poor quality and ugly to look at, I wasn't putting on my feet, disappointed.
This business is very dodgy, misleading and false advertise. What you see is definitely not what you get.
I emailed my complaint and asked for a refund and told them they are nothing like what they advertise on their website. I told them they are misleading and false advertise. Only to be told that they dont refund sale items but I can select another pair for free but I pay for postage like its my fault, why should i pay? This there dodgy item in the first place. They haven't heard the last of me, I want a refund and will be reported. Keep away from buying anything, cheap, ugly and bad customer service.

I ordered a pair of leather vegan orthopedic boots but what I received is nothing compared to what was advertised in the website. The product was not leather, not the color that I ordered and not orthopedic as advertised. It came in a plastic flimsy packaging and was just left by the door without any notification. They offered to send a free replacement product but I have to cover shipping and handling. This is fake advertising.

When I open the advertise that I received the photo is a Australian woman. I thought I was bought in Australian's site. I bought on June,14, 1 months ago to give for my daughter's present . I didn't received my parcel and I change message on they email and I discovered it come from Hong Kong and they say they delivery my parcel to Canada, and Canada should send to Australia. I asked them the name of company that delivery my parcel in my build, and I didn't have answer. Then I realized that this is scheme to steal legally. When we go to buy something online, we need look the review first to decide. We need to see and observe the review. If the company is honest or not.

Purchased a pair of ankle boots that were advertised on their social media page .When the boots arrived they were nothing like what was advertised on the webpage. The product was made with inferior materials and was not even a wearable shoe.
I requested a refund and was given the run around . They are very dishonest with their advertising and made not attempt to rectify the issue other than it being at my cost.
Beware!

The boots I ordered look nothing at all like the ones advertised.
First, they don’t fit, they are at least a size too small.
Secondly, the right and left shoes are so similar I can’t tell which goes on which foot? They are like gloves.
Third, they are not leather, they are vinyl. These are the worst shoes I have ever seen and are not wearable.
I have wasted $130 on junk.
What is written on their website is all lies.

The shoes you buy from the photos are nothing like the shoes you receive. The sizing is not accurate and the shoes are not leather
This is a deceitful and dishonest company. The whole thing is a scam. Do not buy from this company.

It's very cheap shoes . Descriptions are fake I am very disappointed... Please don't buy it.

Website fraudulently says Money back guarantee for every item - but when i wrote to them about the boots that were terribly uncomfortable, customer support said "because the items were purchased on sale, we're not able to process a refund — all sale items are final sale". 😠 😡 Totally not orthopaedic, scam site should be taken down

They run an advert that shows quality shoes and u r leD to believe they r aussie brand but this is false advertising. Not sure how they allow it. Scam big time crappy cheap plastic. Have thrown out

The shoes look like a 3rd world asian knock off. Literally made from flimsy vynal, no structure or strength. Packaging looks like it can from Temu. No boxes, squashed together & wrapped in plastic & sizing was inaccurate. When i asked for the 4 short boots i purchased $250 to be refunded, their 30 day non conditional refund policy became one that would not refund for shoes on sale (all their shoes are on sale) the add shows a picture of a classy shoes shop with leather looking shoes. This is not what you get. I think it is a counterfeit scam using the By Lunas name. DO NOT FALL FOR THIS SCAM!

I ordered boots from Lunas Australia as I thought it was an Australian Company and I buy Australian. I mistook information on their site and also ordered a second pair at a discount. I immediately tried to rectify and was told the order had gone thru, this was about 5-10 mins. after posting.I had gone thru Paypal and was told I had to contact the seller, this was a Hong Kong seller!! They said the order had been actioned and refused to refund the second pair..The order had to go thru and took nearly 3 weeks to deliver, I had to chase this delivery and when received the boots were NOTHING like the photos in the ad.I took photos of the boots in their profile pics. and photos of the actual boots received..I said I was returning these as they were not as advertised..I was told I could not expect a refund and would have to pay for shipment. I will never buy from this company again.

I was scammed too. I bought 2 pairs of children's leather boots, orthopaedic and got cheap plastic. I have asked for a refund but don't like my chances.
It's totally false advertising. A scam.
All those negative reviews are totally true. We need to stop this company ripping people off.
Plastic boots received today. So disappointing.

I bought a pair of boots that were supposed to be orthotic. They are cheap plastic rubbish that when photographed look like the real deal but are not and definitely not orthotic. They are not an Australian company either the shoes are shipped from China very disappointing.

This company is a total scam. Warning to others please DO NOT buy from them, the products they advertise are definitely NOT as described. Advertising full grain leather and getting crappy vinyl and charging $65 in the process. According to them there is no chance of getting a refund as they were sale items. This company is happy to take your money ($130) and then you're left with rubbish. I also thought this was an Australia company, but when it took over three weeks for my order to arrive, I knew they were a scam:(
Please don't waste your money!!!

This is NOT an Australian company. Uncomfortable, synthetic shoes arrived from China, not the leather ones advertised. I have been scammed.