Bylunasandals Avis 

I ordered two pair of shoes adding an extra half size to order. Upon receiving them the sneakers were too narrow across foot. I emailed immediately asking for a refund or credit. The sneaker was $65. Their response was quick, stating I could keep the shoes and use credit to purchase something else from their catalog. My choice was a pant $29 that was on sale. I was not going to risk buying another pair of shoes. I requested the item and asked that the postage be paid by the remainder of the $65 credit. Since then I have sent numerous emails to a Claire “apparently the owner”. The emails have gone into silence with no word whatsoever. I stated that if I like the pant I would buy in other colours.
The quality of the shoe is poor. I noted the shoe and sole had split and separated on right shoe. Mind you, they are not my size therefore do not fit.
The other MO is the regular fluctuating sale price then full price. The sale price makes you want to buy from them but then their customer service policy is lousy. The quality of material for sneaker was not high. Notably, when I received them they did not have any identifying label stamp. They are a generic/ possibly a seconds item, certainly not a top product for their advertising which mentioned high quality, handmade and proud owner ‘Claire’

I couldn’t agree more with some of the reviews-not negative, but truthful. The same thread appears across the reviews. I paid PayPal but it’s been over a month and don’t know if I have any recourse. Okay, $65 so what. But with me it’s the principle and Lunas or whatever formula of name you work under is an amoral backroom job. If you are reading this I implore you Do Not Buy from them. Even their ‘customer satisfaction ratings’ are blurred and look cut and pasted. I did notice that Not one(1) comment/ review (happy customer)referred to the ‘company’ brand or name at all. Just a general comment.
What’s that saying, “ Fake News” yeah, Fake Deal. It’s those others who have spent way more than I.
ED

Very bad product and quality. The sales that advertised is not even worth to buy. Size is wrong and cheaply made products. Once you bought it there is no way you could get your money back. This company should not be existed, it’s worsen than buying from Temu. I could go on and on as I also mislead by the website.

I just received my order as the company said it was too late to cancel (within 24hrs)This company can an improve by Closing Down & stop giving false & misleading descriptions of products. Warning to others please donot buy from them as I cancelled my order within 24hrs & they said the orders are processed quickly (so no chance to change your mind) the products are poorly made & have a strong chemical smell & NOT waterproof orthopaedics as described, soles are a cheap plastic. No chance of getting a refund. I will not order online again instead go local to the shops as I thought I was buy from an Australian company direct

Liars, scammers, cheats and DISGUSTING POOR QUALITY ITEMS!!!! DO NOT BUY FROM THIS COMPANY! They just continue to scam innocent people. They should be held accountable and made to refund people!!!

The sandals are plastic and smell like chemicals. Will go straight to the bin. Please dont buy as its difficult to breath around them. I paid $59.00 for this rubbish.

Just recieved shoes in mail . They are terrible and plastic and it advertises as leather and the colour is completely different from the picture. They are not the shoes that are advertised. They are cheap and ugly

This company, Luna Australia, is a scam, and its products will never improve!! The boots are nothing like the pictures: poorly made ( shapeless) of cheap materials with a chemical smell. The company is not Australian, as LunaAustralia suggests, but Hong Kong based. Nor are the boots orthotic; they give no support at all. I didn't bother trying to get a refund, but dropped the boots off at the nearest salvos in case someone night find them acceptable.

BY LUNAS AUSTRALIA IS DIFFERENT TO LUNAS SANDALS DO NOT BUY FROM THIS COMPANY. NEGATIVE STARS. paid for 5 shoes. I then read the reviews and asked to cancel straight away. They wouldn't let me cancel . I recieved the shoes 3 weeks later. They are plastic, no soles, smell like paint, wrong size, to small. Only 4 out of 5 arrived. I emailed them and they responded they dont do refunds but can send a gift if I pay for postage. NOT AUSTRALIAN, FROM CHINA. False misleading photos of products. Not orthopaedic.

They are rubbish knock offs
I bought 2 pair boots which went to opp shop
Best and less have better quality.

Chinese plastic rubbish.
Avoid, avoid, avoid!
It's all been said in the 1 star reviews here. I'm just the fool who didn't check Trustpilot first. Angry with myself.

This company is in China, claiming to be Australian, with a sad story on how rising costs and unpaid bills forced them to choose between the store and supporting their children and that family comes first...so they are closing down, but they have had this sale on for months.
Shoes are rubbish, you do not get what you ordered.
I paid for 5 pairs $267 and only have 1 pair that is the same as displayed on the website...
They will not swap the 2 pairs that are the wrong size or the pair that was the wrong colour....or send me the pair that was missing.
I have now disputed with Paypal, but I don't have any hope of getting my money back.
Lesson learnt.....
DO NOT BUY FROM ByLunasAustralia

Total SCAM. Paid over $100 for 2 pair of "Fashion Classic Posturepedic sneakers". Nothing like the pictures, made of slippery plastic and some unknown material. No info printed anywhere in the shoe. DO NOT BUY. Took approx 4 weeks to get here from an supposedly australian company!!!!

Ok, please please do not trust the Bylunasandals web site after purchasing a pair of sneakers and them sending the wrong size I requested a refund. First I tried doing the return on their returns website twice and did not receive a reply next I sent an email which they responded too. After several backward and forwards reply’s the long and short of it is THEY DO NOT LIKE to REFUND any money. They are now saying that because the shoes where on sale they will not refund even though it’s their fault for sending the wrong size shoes in the first place, also reading through their policies on the returns website they DONOT mention the sale shoes I have to say they rarely sell their product at the full price they do not measure up at the full price.

I bought 2 pairs of sneakers for me and my daughter i was very very disappointed its completly rubbish..when i bought it i read the policy that if your satisfied with the product you have 30 days to return and refund your money..never happened 120 i spend this website is a con and scums.dont waste your money.all rubbish

The boots were not good quality, not leather and I ordered a size up so that I could wear socks. STILL TOO SMALL!!!
They have offered to send me another pair but I must pay shipping and handling!!!!
A real rip-off!! Please beware of this company

Also goes under the name LunaAus as well.
Advertised as leather uppers and orthopedic products.
I received plastic shoes in plastic bags.....
They are not Australian nor is any aspect quality but unusable rubbish.

I ordered 2 pairs of shoes from By Lunas Australia's website which promised quality manufacturing and materials in their orthopaedic shoes. What I received was 2 pairs of cheap, nasty, plastic shoes that were poorly made and were definitely not orthopaedic. I was refused a refund on the grounds that there is no refund on sale items, whcih is in breach of Australian Consumer law. This is a very misleading and dishonest company and I would advise avoiding at all costs.

This company has been 'closing' for months. Don't believe theses sandals are reduced...... It's a scam. I have purchased some sandals..... Very basic and overpriced.

DO NOT BUY FROM THESE PEOPLE....
5 weeks of emails back n forth,lies,fake couriers x 3
and another that knew nothing about my order/delivery..
No delivery but they got my $$$...refund declined by the
SCAMMERS. ...
Order delivered today after 5 weeks,,shoes nothing like I ordered ..flimsy sandshoe,cheap n nasty..nothing orthotic about then n innersoles hard as walking on the floor..