Savi Avis 

I don't even know what my membership paid for. Nothing was different from the free version.

Quick, easy, and got my documents approved very quickly.

I have been working with Savi since early May and I am still confused as to where things are and what to expect. It seems that people are not informed and I have made some questionable choices based on the advice (i consolidated loans as I was told this is a requirement and in the last meeting I attended they said it was not.) I am still sorting things out as my current status in savi says that my application has been submitted, however, on the student loan site, it shows how many payments have been forgiven (for over a month) and I have been making payments to my processor on the consolidated loan. I hope this recent activity does not impact my current progress.

I'm unable to talk with anyone live. The chat online is OK sometimes, but I would rather talk with a person over the phone to get absolute clarity about what is going on and/or what needs to be done.

This is the simplest way to submit for forgiveness!

I find that there is lack of clarity in what needs to be done next. I will think that I am caught up on what I need to do on my end, then log in and find that there is unfinished paperwork. It is confusing because sometimes it feels like I am doing the same thing more than once, but I am trusting that savi is taking care of things.

Your assistance and updates have been very helpful. Thank you.

Savi is very easy to use, and with the Essential plan I bought I'm confident that they are available to answer my questions whenever I have them. I have attended a few Zoom webinars to learn more about my student loans and the paths I can take towards repayment, and I'm optimistic about receiving loan forgiveness with the help of Savi (I am eligible due to my work in public service.)

Savvy does not follow up on the forms/applications. Every applications has to be filled in again if previous employers don't sign. If it's not bee over a year it should be resent until it is signed. I shouldn't have to keep filling in the same form. Savay should have some sort of updated registry of company HR reps and contacts. I have had to do a lot of leg work to keep finding HR reps and emails and Savvy still does not follow up for signatures.

Khadijah help guide me through the issues of submitting a re-payment plan to Nelnet

Savi keeps me informed on the ever changing loan pay back and loan forgivenss landscape and I am able to make sound decisions on my choices.

Best plan

My advisor was able to answer all my questions

I think that the services provided have been very helpful. I would not be able to manage my loan without the support from Savi.
I continue to need the support to get my loan forgiveness completed and Savi is helping me get signatures needed from my employers. This has been a long process and the team have been working on this.

Every time I have tried to sign up for any classes or meetings, the site crashes or is no longer accessible. I have tried 4-5 times trying to stay up to speed with all the changes, and I'm very disappointed.

I still need someone to contact me back about getting my TLF form corrected and turned in to my loan servicer. I have gone back and forth with 'Tier 2' people for over a month and my poor HR lady has had to deal with signing documents that aren't even correct in the first place.

Im very happy with the support that the Savi team has provide me and extremely happy with the results I have since I joined into savi. Thank you.

Too many emails. No way to resolve a error created by the system when inputting my employers. Still no response email, yet 36 hours later there is more than a dozen automated emails. I already know I will grow to ignore valuable messages because of the overcommunication. Why did I pay for this? DIY was more efficient so far, yet I was hoping for experts to close the gap on changing policies, timelines, and slow response from servicer. I'm patient, so we'll see.

Lindsay, was amazing! I learned so much from her. Looking forward to her assistance.