Byway Avis 

1 268
TrustScore 5 sur 5

4,9

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Noté 5 sur 5 étoiles

All the travel on trains and ferrries went very well and the accommodation choices were very good - always close to next departure point. We used the concierge service to book the trip to Norway we wa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

As a group of four, fifty somethings, who missed the whole inter railing experience in our youth we were nervous to pull it together ourself. We travelled from London through Paris to Turin, a specif... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

An amazing company who faultlessly plan trips for train adventures! I have loved the concierge service who can build your perfect trip! The service is a one stop shop for the perfect holiday - with... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

5 stars! We had a fantastic family holiday to Belgium and Paris using the Eurostar with Byway Travel. They planned everything perfectly, including brilliant hotel choices. Both hotels were in vibrant... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Voyagiste
  2. Agence de voyages

Écrit par l'entreprise

Personalised slow travel holidays by train, boat and bus in the UK and Europe. 100% flight free trips from a certified B Corp. All holidays include travel and accommodation, financial protection from ABTA and free disruption replanning. We'll be at your side on WhatsApp throughout your trip, and we'll give you a digital journey guide with local suggestions and all of your tickets in one place. We offer flight-free holidays across Europe, from Scotland to Sicily, Spain to Switzerland.


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4,9

Excellent

TrustScore 5 sur 5

1 k avis

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4,9

Tous les avis

(1 268)

267 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Byways pre travel support was…

Byways pre travel support was excellent. They helped me get everything onto an app, which then made the journey very easy, and I'm not great at IT.
The train times all fitted comfortably together, with good pre booked seats.

25 mai 2026
Avis spontané
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Réponse de Byway

Hi Jackie,
Thank you for this kind review. It's really lovely to hear that the pre-trip support made such a difference, especially getting everything set up on the app ahead of your journey. We're really pleased it all felt straightforward on the day, with the connections and seat reservations all coming together nicely. Hopefully we can help you plan your next adventure before too long :)
- The Byway team

Noté 5 sur 5 étoiles

Had a great holiday

Had a great holiday, inter-railing through Switzerland, Italy and France. All very well organised by Byway. They notified us of a train strike in Italy and helpfully detailed an alternative train which would be running, so it all went very smoothly. The hotels are 4*. Only the one in Paris we were less keen on.

28 mai 2026
Avis spontané
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Réponse de Byway

Hi there,
Thank you for this lovely review. Inter-railing through Switzerland, Italy and France sounds like a brilliant adventure! It's great to hear that the team were proactive in flagging the Italian train strike and had an alternative ready to go. We're sorry to hear the Paris hotel didn't quite match the others, and we'll definitely have a look into that. Hopefully we can help you plan another trip in the future :)
- The Byway team

Noté 5 sur 5 étoiles

Regular travellers with Byway …

Have travelled with Byway three times now and experience has been great every time. When support is needed it is there. Will be back with them next year.

26 mai 2026
Avis spontané
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Réponse de Byway

Hi Sue,
Thank you for this kind review. Three trips with us is something we really appreciate, and we're so pleased each one has been a great experience. It's really good to know the support has been there whenever you've needed it too. We look forward to helping you plan number four next year :)
- The Byway team

Noté 5 sur 5 étoiles

Our 2nd Byways holiday to Switzerland.

Our 2nd Byways holiday to Switzerland.
Everything went smoothly - trains on time (in UK and France, as well as Switzerland!). Hotels were all excellent - clean and quiet. Cannot wait for our next Byways adventure

9 mai 2026
Avis spontané
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Réponse de Byway

Hi there,
Thank you for this lovely review. It's great to have you back for a second trip to Switzerland, what a place to return to! Really pleased everything ran like clockwork, and we're so glad the hotels all hit the mark too. We can't wait to help you plan your next adventure :)
- The Byway team

Noté 5 sur 5 étoiles

Sensitive, flexible, friendly, efficient.

No problems or miscommunication. Excellent, responsive email contact for a customised itinerary. Sensitive, flexible, friendly, efficient. Plenty of backup should anything go wrong - but it didn't.

27 avril 2026
Avis spontané
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Réponse de Byway

Hi there,
Thank you for this kind review. It's really lovely to hear that the whole process felt so smooth and well communicated from start to finish. We're pleased the team could put together an itinerary that felt right for you, and that you had the reassurance of knowing support was there if you needed it. Hopefully we can help you plan another trip before too long!
- The Byway team

Noté 4 sur 5 étoiles

Double check everything with this rather good company

We had excellent service on a trip to Spain and so booked a more complicated adventure. Arranging the second trip because a bit tortuous because they came up with one suggestion after the other neither of which tied in with the clear dates I had given them at the start. But we got there in the end. But you do need to double check everything. There was a not insignificant error about the boarding terminal for a ferry - possibly one which not too many customers use but it did feel a bit hairy at the time.

It is important to note that they make their money from the hotels and not the rail travel. They were rather firm with me that they were not interested in getting you from A to B even if, in my reading, the Man at Seat61 slightly implies that.

They are wonderfully good at dealing with people who are not always 100% ease with modern technology and this is impressive.

We had a problem with a delayed ferry which meant that we missed our booked train. The service from the emergency WhatsApp was speedy warm and faultless. We could not have asked for more.

Travelling by train feels a real adventure and you get so much more of an idea of travelling and distance than going by air.

11 mai 2026
Avis spontané
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Réponse de Byway

Hi Mark,
Thank you so much for taking the time to leave such a detailed review, we really appreciate it. We’re so glad to hear that you enjoyed your previous trip and that our emergency support team was able to help when your ferry delay disrupted your holiday. We’re also really pleased that you felt the support was accessible and supportive throughout, but we’re very sorry that arranging your second trip felt more difficult than the first. We always want to make the planning stages as easy as possible, and we're sorry that it didn't feel that way this time around.

After reviewing the correspondence, there was definitely more back and forth than expected to create an itinerary that balanced your preference for a faster journey with our goal of creating routes that are enjoyable and reliable. Unfortunately, there was also a technical issue affecting the dates, and we sincerely apologise for the confusion this caused. We’re also sorry about the ferry terminal information. The ferry operator had recently changed the check in location for certain sailings, and regrettably we were not made aware of this update in time. We have since updated our documentation and guidance so future customers are directed to the correct check in point.

Thank you again for your constructive feedback. We’re so pleased you embraced the adventure of travelling with us twice, and we hope to help you plan more trips in the future too.
- The Byway team

Noté 5 sur 5 étoiles

My second time travelling with Byway

My second time travelling with Byway. My trip to Sardinia was very well organised, with great selections of accommodation and destinations.Their quick response to a couple of queries gives me confidence that they would be able to help if I actually needed assistance. Im looking forward to a third trip with them.

6 mai 2026
Avis spontané
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Réponse de Byway

Hi Clare,
Thank you for this wonderful review. Sardinia is a fantastic choice for a second trip, and we're really pleased the accommodation and destinations all worked well for you. It's great to hear that the team were quick to respond to your queries too. We're looking forward to helping you plan that third trip!
- The Byway team

Noté 5 sur 5 étoiles

A very helpful company with a personal…

A very helpful company with a personal touch. Happy to correspond frequently during the planning stage to get things just right. Great suggestions and knowledge. Accomodations were lovely with great locations and all so accessible for public transport.

1 mai 2026
Avis spontané
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Réponse de Byway

Hi Sally,
Thank you for your lovely review. It's really great to hear that the planning process felt personal and that the team managed to get everything just right for you. We're also really pleased the accommodations all worked out so well in terms of quality and location. Hopefully we can help you plan your next adventure before too long!
- The Byway team

Noté 5 sur 5 étoiles

Appreciate wonderful landscapes by train

Our first Byway rail trip through Alsace to Switzerland. Everything went smoothly and comfortably. We stayed in a variety of different hotels, all of which were lovely and well located. Cannot recommend more highly travelling around Switzerland by rail organised by Byway who responded to our every request when setting up this trip for us. Definitely would like to do another Byway rail trip.

9 mai 2026
Avis spontané
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Réponse de Byway

Hi there,
Thank you for this wonderful review. Alsace and Switzerland by rail sounds like a beautifully scenic trip, and we're really pleased everything came together so smoothly. It's really lovely to hear that the hotels were such a highlight and so glad you felt supported throughout the process. We'd love to help you plan your next trip soon!
- The Byway team

Noté 5 sur 5 étoiles

Paris to Pompeii and back again

Just returned from a 2 week trip from London to Pompeii. Byway provided excellent guidance and support. All travel went without a hitch and all hotels were superb. Can’t recommend this company highly enough. Already thinking about our next trip with them.

19 mai 2026
Avis spontané
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Réponse de Byway

Hi Annie,
Thank you for this wonderful review. London to Pompeii over two weeks sounds like an incredible journey! We're so pleased everything went smoothly and that the hotels all lived up to expectations. It's really lovely to hear you're already thinking about the next one, and we can't wait to help you plan it :)
- The Byway team

Noté 5 sur 5 étoiles

Excellent Trip in all ways

Well presented information on website. Excellent organisation of travel plus accommodation. Very helpful Teams seminar beforehand to explain the complexities of App-based Interrail travel.

7 mai 2026
Avis spontané
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Réponse de Byway

Hi Nick,
Thanks so much for this lovely review! It's great to hear that the website was easy to use, and that the travel and accommodation all came together well. We're so pleased that the pre-trip Interrail session helped make the app feel more manageable before you set off. We'd love to help you plan another adventure soon :)
- The Byway team

Noté 5 sur 5 étoiles

Byways - fantastic service

We recently took a trip organised by Byways Travel to Vienna. All the hotels we stayed in were good quality with excellent breakfasts. The trains were comfortable and relaxing. We had one train which was cancelled, I used the WhatsApp service we had been given by Byways and within 5 minutes they had found an alternative train and booked us on - amazing service.

14 mai 2026
Avis spontané
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Réponse de Byway

Hi Isla,
Thank you for this great review. A trip to Vienna sounds wonderful, and we're really pleased the hotels and train journeys all lived up to expectations. A cancellation is never welcome news but we're so glad the team could get an alternative booked so quickly for you. Hopefully we can help you plan your next slow travel adventure soon!
- The Byway team

Noté 5 sur 5 étoiles

Making rail travel easy

Have used Byway twice for trips to Morocco and Slovenia. It’s great to have the flexibility to decide where and when you want to go but let them do the hard graft of working out timetables and choosing hotels.We felt very well supported throughout the process. Train travel is so much more interesting than hanging around airports.

19 mai 2026
Avis spontané
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Réponse de Byway

Hi Gaenor,
Thank you for your lovely review. We're so pleased to have helped you plan two wonderful trips to Morocco and Slovenia, and that having the flexibility to choose where you wanted to go while we took care of the logistics worked so well for you. Really glad the support felt consistent throughout too, and we couldn't agree more that train travel beats hanging around airports any day! Hopefully we can help you plan a third adventure before too long :)
- The Byway team

Noté 5 sur 5 étoiles

Nordic countries semi-retirement trip

Bartek at Byway put together a wonderful trip by ferry and train from Finland through Sweden, Norway, Denmark, Germany and The Netherlands back to the UK, based on my outline plan. The hotels were well chosen, mostly full of character and invariably well located, and the WhatsApp support was great for peace of mind. When one of my trains was cancelled, Bridget managed to book me onto a late one that evening then, because it was delayed and I would arrive in Oslo alone after 01:20, covered a taxi for me and stayed on WhatsApp to check I'd arrived safely. I'm now thinking about where to go next and of course I'll come back to Byway!

16 mai 2026
Avis spontané
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Réponse de Byway

Hi Julia,
Thank you so much for your wonderful review. What a fantastic route, it sounds like a real adventure! We're so pleased Bartek could bring your plan to life, and that the hotels added character to the trip along the way. It's great to hear that the WhatsApp support helped put your mind at ease and that Bridget was able to step in to help you get to Oslo, and stayed on hand to make sure you arrived safely, when you were delayed. We'll make sure to pass your kind words on to both Bartek and Bridget, and we can't wait to hear where you'd like to go next :)
- The Byway team

Noté 5 sur 5 étoiles

Superbly curated trip!

My friend and I have just had a week travelling between Paris, Zurich & Milan. What a wonderful trip. Journeys were seamless, we extended one of our stays with ease and the support teams responsiveness was superb. The hotels were located in less touristy locales and each had unique character that we loved. Highly recommend for anyone who enjoys no hassle exploring!

9 mai 2026
Avis spontané
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Réponse de Byway

Hi Wendy,
Thank you for your wonderful review! Paris, Zurich and Milan in a week sounds like a fantastic trip. It's really great to hear that the journeys all went smoothly and that extending your stay was so straightforward. We're also really pleased the hotels added something a bit different to the experience. Hopefully we can help you plan another rail adventure soon.
- The Byway team

Noté 5 sur 5 étoiles

Great Company!

This company is so good at communication. Their response was so quick if you had a question or problem. My family really enjoyed the train travel. We were able to see some amazing views of the country side as well as the cities. The food and drink on the trains was very good and met our needs.

4 mai 2026
Avis spontané
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Réponse de Byway

Hi Susan,
Thank you for such a wonderful review! We're so happy to hear that the whole family enjoyed the trip, and that the journey itself was such a big part of the experience. It's great to hear that you got to see fantastic views along the way and that the team were on hand to support when you needed too. Hopefully we can help you plan your next family rail adventure soon :)
- The Byway team

Noté 5 sur 5 étoiles

Well organised and efficient

Well organised and efficient. Their WhatsApp support during our holiday was exceptional. We wouldn’t hesitate to use them again.

15 mai 2026
Avis spontané
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Réponse de Byway

Hi IR,
Thank you for your kind words. It's really great to hear that the support was there when you needed it during your holiday. We'd love to help you plan your next adventure in the future!
- The Byway team

Noté 5 sur 5 étoiles

Efficient and supportive

Efficient team, good online for dummies, excellent hotels. Would definitely use again.

23 avril 2026
Avis spontané
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Réponse de Byway

Hi CM,
Thank you for your great review. We're so pleased the hotels were a hit and that the online guidance felt clear and easy to follow. We hope we can help you plan another rail trip before too long :)
- The Byway team

Noté 5 sur 5 étoiles

Great organisation and experience

Efficient booking process, good price and excellent accommodation. Extremely responsive via troubleshooting WhatsApp group.

24 avril 2026
Avis spontané
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Réponse de Byway

Hi Delphine,
Thank you for this kind review. It's great to hear that the booking process felt straightforward and that the accommodation was just right. Really pleased the support was there promptly when you needed it too. Hopefully we can help you plan another slow travel holiday in the future!
- The Byway team

Noté 5 sur 5 étoiles

Highly recommend Byway

Just back from a 15 night trip across France to Corsica organised by Byway. Brilliant itinerary, great hotels and the what’s app support was so responsive. We didn’t have any problems , just needed to query. Couple of things and the Byway team responded instantly,

27 avril 2026
Avis spontané
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Réponse de Byway

Hi Vicky,
Thank you for this lovely review. Fifteen nights across France to Corsica sounds like a wonderful adventure! We're really pleased the itinerary and hotels all came together well, and that the team were so quick to respond whenever you had a query. Hopefully we can help you plan your next trip soon :)
- The Byway team

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