Caffè Nero Avis 

A shout out to RJ @Berkhamsted Nero. A well run Nero which is managed brilliantly and is a go-to of choice, daily. Coffee made and crafted by RJ is exceptional. He has a gift for presentation, which is not always easy with oat milk. Lovely staff and lovely coffee🤎

Just visited Nero Drottninggatan 86, in Stockholm. Staff so welcoming and friendly. Store very modern and spotlessly clean. Selection of food much better than my own Nero in London. Manager Anton came over and welcomed me to Sweden. Some Nero’s in London should visit and see how they do things in Sweden. 5 star rating totally deserved. I will be back!

Friendly, helpful staff. Thank you to Chloe at Caffé Nero Oxford Road Manchester for carrying my tray to an outside table for this overloaded woman!

Too expensive and ridiculous portions. Nero is cutting down on the size cake slices. I received a trace of a banana loaf slice today at Milton Keynes shopping centre, was tempted to give it back, really not worth it.

Help with internet connection was sorted for me by Kirsty with patience and good humour in spite of it being a busy Saturday morning. Service above and beyond and with a smile goes a long way.
Thank you, Kirsty.

Maria from Coventry city centre cafe nero was so kind and friendly. Makes a change. Thank you for for being helpful

I wanted to share my recent experience in hopes it helps improve service in the future. When I requested a no-ice drink, I was surprised to receive a cup that was only half full. I was told it was due to standard measurements, but this feels unfair—especially when the store had already run out of ice by 6pm during a peak time.

Customers should have the choice to enjoy their drinks the way they prefer, whether with or without ice. Someone might be trying a new drink and may not want it cold, so it’s disappointing to be met with resistance instead of flexibility.

The staff seemed surprised that I still wanted the drink without ice, which didn’t feel welcoming. A more friendly approach—and even just a little extra milk or syrup to top up the drink—could go a long way in creating a better experience.

I hope this feedback helps bring some positive changes for both staff and customers in the future

Sorry Loughborough town centre branch but first time visit and sadly the last. Tables splattered in drink spills. 9.30am visit for 40 mins. Not at all busy, didn’t see anyone wipe the tables, only clear them.

Caffeine resort have the worst star from India rifle staff Tracy from head office has been completely rude to she has not managed to give us a refund and the milk was out of date not put in the fridge and we suffered great amount of food poisoning and we have been not well since then and the staff in caffeine Arizona very poor and they seem to

Excellent service by Barista Samuel, @ Guildford High Street store on Sunday 11th May ‘25. Delicious drink and nothing was too much trouble.
Highly recommend! Very happy customer.
🤩

Dire
Nothing ever changes with this company. Never employs enough staff so you are left with cluttered tables after the invariable long wait to be served. When you are served you are given the hard sell on the tasteless and wholly non nutritious garbage that masquerades as food.

The WiFi doesn’t work to a speed that is functional and the app scanner rarely works first time.

Inside is always comfortable but the management - impervious to all feedback - look at the reviews on here - outs abject greed above customer satisfaction.

"I always prefer enjoying a Café Nero coffee, and the coupons are incredibly helpful."

Cafe nero.maidenhead has the best barristers. Coffee always hot and delicious
Have tried other nero coffee shops and Maidenhead is the absolute best

I went for a morning coffee on my birthday last year, I asked for soy milk as I am lactose intolerant. The coffee tasted a bit odd but I put it down to a new recipe, within 30 minutes I was vomiting and had to cancel my plans and go home, it took a few days to recover and I wasted a days leave. I worry for those who are deathly allergic as it’s dangerous error to make.
It took a while to pluck up the courage to go back, I realised as I stepped out of the door that I had left my scarf inside and went straight back in, my table had already been cleaned and scarf wasn’t there, there was a queue so I decided to go back the next day, less than 24 hours later. First thing the next morning I went in and asked and was told that there was no scarf in lost and found, with how quiet it was in the corner I had sat in (and right at the bottom) and with how quickly my table had been cleaned I can only assume that a member of staff had taken it and thrown it away or had stolen it.

Ridiculous company policy . I'm paying monthly to be memeber of coffee club to have a 25% from my coffee from nero bec I've that monthly payment they refuse to stamp my loyalty card . They saying we can't stamp bec you have a voucher.. but they don't think I pay for that voucher
monthly as I paying for my daily coffee .. i rand couple of cafe neto and i adk zbout tjis and they said
its personsl some naro they do stsmp if they like to do dome they czn refuse .. awuful policy optional about customer service

Cheltenham cafe nero in rateil Park refuse to stamp on my card in a very unpleasant attitude by store manager

Very disappointed with customer service

never again

George Street, Hove. Now a regular customer with my husband. The team they have there at the moment are excellent. Quick, friendly and very professional. The cappuccinos have greatly improved too. Please keep the team you have there, don't lose them!

We visited Cafe Nero in Hexham on May 1 st Our coffees were both served hot and well presented. The young man who served us called William was smiling, polite and welcoming We will be happy to recommend this cafe to our friends.

Deceptive Vouchers & No Customer Support – A Warning About Caffè Nero

I’m writing this review out of frustration after being completely ignored by Caffè Nero’s customer service team for several weeks, despite multiple emails and follow-ups.

The issue began when I tried to use a voucher they issued—an offer they promote to reward customer loyalty. However, the voucher failed to work at the till, and I ended up having to pay full price for all the drinks I purchased that day, even though I shouldn’t have. This wasn’t a one-off misunderstanding—it was a failure on their part to provide what they promised.

I immediately contacted their customer service, clearly explaining what happened. I expected a quick response, even just an acknowledgment. Instead, I’ve been met with total silence. Weeks have passed, and despite chasing multiple times, there’s been no reply, no explanation, no resolution.

What’s worse is that this wasn’t just about a small technical issue—it’s about a company advertising promotions that they don’t honour, then disappearing when customers ask for help. That’s deceptive and deeply unprofessional. They had every opportunity to correct the problem, but they chose to ignore it.

If you’re thinking of using a voucher or relying on customer service from Caffè Nero, be warned: you may end up paying out of pocket for something that should be covered, with zero accountability from their team. I will now be sharing the full story publicly on social media, review platforms, and consumer forums so others are aware.

Caffè Nero does not deliver on its promises and does not care to fix its mistakes. Think twice before trusting them with your money.

Caffe Nero have a sign up promotion where you get 2 coffees upon sign up.

They have no intention of actually offering this promotion and when you contact support you’re lucky if you gef a response back that week.

Don’f offer promotions if you can’t offer the rewards advertised, will be getting my coffee elsewhere in future.

We love the Stamford Caffe Nero! The people that work there are so lovely, especially Charley! We always have such a good laugh, and she always knows our orders!
If I could give her more than 5 stars I would!
from the JoJo girls xxx