Caffè Nero Avis 

This lunchtime I received the worst customer service at Nero Buttermarket Ipswich at 13.20. It was pouring with rain and the server informed me if I needed to use my coffee club App I would need to stand in the rain as he was unable to offer me 25% reduction manually. Unlike Coffeelink who can. There is a 4G blackspot at the serving area. Absolutely disgusted to be asked to stabs in the rain

Hi, on Wednesday the 23rd of July, at Caffè Nero, 43 Frith St, London WV1 5TE, at 8.45pm I travelled almost 35 minutes to have a cup of tea with a friend I have ordered two cups of peppermint and a slice of cake, the customer service was really bad the person who serviced me was so rude she hardly answered your questions she did not give me a tray to get my order I had asked her, overall she handed me a cup of tea that I found inside of a hair strand, when I asked her really politely to change that she wasn't happy to do that and she didn't not apologise for the bad service plus when I thank her for the nwe cup of tea she didn't not responded, I'm so disappointed in cafe nero service. I hope hope te service get better after this complaint.
Thanks

Shires Retail Park, Leamington Spa - Filthy.
Staff were busy chatting to each other and preparing Uber Eats orders. No greeting of apology for the lengthy wait, just "what do ya want?"
Whilst in the queue, I was very uneasy about the conspicuous filth and lack of cleaning. The floor and fittings were all dusty and covered in old grime. I am surprised it has not been closed down by the hygiene inspectors. Before leaving I visited the toilet and was further disgusted at the abhorrent state of the toilet seat, pipes and floor. I have pictures but cannot include them here.

I honestly cannot get over the service by Caffe Nero customer service team. I asked if I could still get stamps if I used a discount code in store and the friendly lady was like “yep” just not the free discount code. So I purchsed my coffee, scanned and paid. Bearing in mind this is just a small discount from being with Tastecard. I done this a couple of times and noticed no stamps had been added. I reached out to the customer service team and literally got the response you cant have stamps and a discount. I explained they need to inform their staff then as we are being told something different and that seeing as we are getting the wrong information the stamps should be added. They were very strict and were like “no”. Despite me asking for head office details and the MD they just completely ignore me.
They definitely need some training because to lose a customer over 2 stamps and to get even more negative reviews online (their service reviews online are shocking) shows they cant clearly run a business. Maybe reach out to Starbucks on some customer service tips. No apology, no gesture of goodwill, nothing!

Needs a clean!
Nero in Bath( 26 Stall st, Bath)
Visited twice, 8 weeks apart. Nothing looks like its been cleaned- shelves are really dusty, fly dirt on mirrors etc. A missing wall light has still not been replaced.
On the second visit, today at 11am, toilets had obviously not been cleaned, with both bins overflowing, dirty surfaces and floor and no toilet roll.
With so much competition you'd thing there would be more effort put in.

It looks so chic with its tatty old tables, wood effect floorboards and immaculate staff but how they can even dream of charging nearly £5 for the worst strawberry milkshake is beyond not just me but belief !
I've made my own milkshakes for years and started over 30 yrs ago when my daughter was a tot. 1 scoop of Losely Farm vanilla ice cream, half a dozen ripe strawberries then a good dollop of fresh green top cows milk, a good blitz and that's a real milkshake. Cost ? Less than £1. Cafe Nero? Price as stated but they fill it up with crushed ice which destroys the flavour, waters it down and made it totally undrinkable.
Don't get me started on the price of cakes and sandwiches!! Nearly £4 for a cake that reduces in size by what seems like the day, quality is not in question but I'd need to be a millionaire to buy anything from here without ending up facing bankruptcy.
Get your act together Cafe Nero. You're earning it so how about a few more staff? Just dig into what must be vast profits, give your customers value for money and please don't quote cost of raw ingredients etc etc you've got to be earning a fortune. Will I go back? Not a cat in hells chance.

I went into the Salisbury cafe with my disabled husband and asked for 2 iced lattes. The barista then put one saucer on the tray and I told him it was two. He then put a hot latte out and I repeated that I wanted two iced lattes. OK people get things wrong and I accepted that. However I was appalled when his comment to me was " make sure you get the details right next time". Actually there won't be a next time!

Caffe Nero is by far the best coffee house! Not only is the quality of the coffee 5 stars but every Nero's I have been in the staff are SO FRIENDLY. From Brighton to Liverpool to London to the West of England. The premises are clean, serve great food and stocks are full and well supplied.

I have been a regular customer of Cafe Nero at Fforestfach Retail Park. I have on occasion did my work there while enjoying my drink. I liked the fact I could sit, use wireless and have access to a power socket. The staff were extremely friendly, joyful and professional. 2 staff in particular stand out, Ffion and Oskar. Always polite, cheerful and courteous going the extra mile. Highly recommend this branch. So far the best branch I have been to so far out of the Cafe Nero chain. The coffees and other drinks are excellent and very good for Non Dairy as well. Chai, Latte, Fruit booster and Frappes have been really good, and portions are generous.

Sent a voucher for a pastry. Followed instructions but was charged full price. Into 'settings' 'help centre' on app to notify. Nothing loads up on help centre, just a never ending scrolling circle. Sent a compliant via Google, received but no action to resolve the issue. Big company, big profits, make an app that works properly and act on legitimate complaints.

This used to be the best high street coffee chain in the UK.

But in the past 2 years I've noticed their marketing team treating loyal customers with total contempt.

I get so many emails from them about offers that don't exist. Or offers that previously worked in the UK and ROI and no longer do.

I moved from the UK back to Ireland and noticed the app no longer finds Irish stores either (it used to).

Luckily local independent and Irish chain coffee shops totally thrash Nero on price and quality nearly every time. So Nero has real competition here.

I'll use my existing loyalty drinks vouchers and then call it a day with this UK business.

I was recently in Cafe Nero in Southfields where my Brother and I were served by the most delightful Barista called Sana. In an age where we can be so quick to complain and slow to praise, I would like to Thank Sana for not just being professional, she made my Americano perfectly all while having a delightful conversation with me, then seeing I had a walking disability was kind enough to assist by carrying our food and drinks to a table my Brother had
gone ahead to hold. Nothing was too much trouble for her but most importantly she makes excellent coffee, that's the best I've had in months in the main coffee shops, many could learn a thing or two from her! Well Done Sana ⭐ keep up the good work.
I Thank You!

What is going on in Cafe Nero Wetherby? Reduced opening hours, staff who think that they are doing you a favour serving you and throwing food that you have ordered to each other. I had previously enjoyed coming in here and found it to be a relaxed, friendly and supportive environment until a couple of weeks ago - there seems to be a change in staff and focus on getting paying customers out with open conversations between staff about what they need to do to get present customers out!! It doesn't make for a great atmosphere.

Barista upsold me on your ‘Brazilian’ coffee. He didn’t tell me it was more expensive. Shady practice, guys; not cool.

I was in the old town in Warsaw.Flies on sandwiches and in cafe.Disgusting.

at a recent visit to cafe Nero in Edinburgh station, I ordered an American with skimmed milk, an iced latte and a regular latte. When I took the drinks back to the table I noticed that the americano was black. My wife then returned to the counter, queued again and when she asked for some hot milk she was sworn at by the serving staff. It was a busy day at the cafe but there was no need to use abusive language.

The management of the Bath Southgate branch is disgusting, the poor barista behind the bar was left on his own from 2:30, he was told he could not close early by his area manger who had no sympathy and had to keep the store open all on his own until 7:45 while in clear distress after finding this out at exactly 2:30, the manager just got up and left him to deal with the chaos on his own. I have never seen a company treat their staff so bad. Isn’t this the first time it’s happened and this isn’t the only store it’s happen to. Disgusting behaviour and vile treatment of staff.

Warwick uni campus sports centre Nero - 25min wait for a sausage roll to be heated. Not particularly busy, plenty of staff - just useless. Not even an apology when they were hassled and finally managed the complicated operation. I wanted to leave after 5mins but my partner insisted we stay! Find another place not staffed with lazy incompetent people is my advise.

Just been to the café Nero in Amersham… being in Amersham for the last 20 years this is our regular. The lady working there today, Tuesday 3rd June, at around 14.20 said we couldn’t have an extra scoop of chocolate in our mocha. Every time we’ve asked we’ve never been told no. She point blank refused even when I asked her for the second time politely to confirm that she’d actually refused. We then walked out and went and gave our business to Harris and Hoole instead. Who said “yes of course” and made my mocha just how I like it. Couldn’t understand why she couldn’t put an extra scoop in when we’ve asked for it previously and whoever has been there has always done it for us. Coffee is a very personal thing and everyone likes it in a certain way and that’s just how I like mine.

Not happy with Nero!!!

I visited café Nero on Sunday, the 1st of June at their branch of the Brighton Road. I ordered a regular extra hot plain hot chocolate however was a first given a medium lukewarm hot chocolate which was 95% froth. I returned the hot chocolate asking whether or not this was all froth the barister took the hot chocolate and returned a medium hot chocolate however when I took the drink back to the car and began to drink it I found that it was 95% hot milk. There was very little of any chocolate within the drink.

Or caffeine Nero undergoing cost saving measures as their drinks are really falling short of their usual standard. I was really disappointed and won’t be going back to that particular branch.