Caffè Nero Avis 

Visited cafe Nero in the galleria with my family, and Dean was very good, helpful and friendly. Will definitely be returning.

I went to cafe Nero, London Street Bruch. The store was filthy and customers service doesn’t exist here. Rubbish bins were overflowing, there was rubbish scattered across the floor behind the till, the work surfaces were not clean and to make matters worse the staff were rude.

I would have given a zero if it's there. I am an Indian and the moment the guy saw me in the queue completely ignored me when am in the counter and was looking at his phone. A complete RACIST. I am a tax payer. This was in victoria station morning around 7.35 am right opposite to platforms 7-15. The guy who made the coffee was so rude to a women when he missed her coffee and showing attitude. This is complete racism and not acceptable.

The WiFi the till wasn't working so we couldn't get out voucher coffee with the 3 rewards app, surely they could make a nite of how many vouchers they have that day, I'm sure they turned the WiFi off as only 2 staff on in the louth Nero, they really looked as if they couldn't be bothered, left and went to a I dependant coffee shop your loss is there gain

I ordered a flat white at Caffe Nero situated on the 1st floor of Fenwicks Newcastle and was told it would be £4.00 ( which is now bordering on silly) on checking my change and the price list I queried why I had only received 70p from the £5.00 offered . I was then told it was an extra 30p for that particular coffee served I was astounded at this blatant unscrupulous price hike seemingly out of nowhere? My god it’s only a cup of coffee, they just lost a customer .

Awful instore cleanliness and service, customer service even worse.

Visited a Cafe Nero in Carmarthen yesterday. There was 3 members of staff where only one was working, the other 2 were happily chatting while the people were waiting to be served. Tables dirty, floors dirty and the toilets absolutely disgusting. Definitely not recommended this place.
One positive only, the chai latte was very nice.

I had a very disappointing experience at Caffè Nero in Edinburgh Airport. I ordered three items, including a strawberry & vanilla matcha latte and a dessert. I clearly told the staff multiple times which dessert I wanted, yet I was still given the wrong one (a brownie). When I mentioned it, I was told that because the brownie was already in my hand, they couldn’t do anything and that I had to buy the correct dessert myself – so basically pay twice.

This was not my mistake, and I find it unacceptable that a customer has to pay for a staff error. On top of that, the staff member was rude. To make matters worse, my matcha latte wasn’t even the right one either, but I was so frustrated by then that I just drank it.

Overall, the service was extremely poor – no flexibility, no customer care, and absolutely no effort to think along with the customer.

Snålt att bara kaffe och inte te ingår i frukosterbjudandet. Sconesen var torr med hård skorpa, och man fick bara sylt och ingen färskost till.
Personalen var dock trevlig, därför inte en etta.

Visit Cafe Nero Clitheroe at least once a week and over past 2/ 3 months there has been a deterioration in a couple of things. One toilet don’t appear to be checked regularly and there seems to be less of a welcome due to what I suspect has been staff changes. Whilst I always used to get a smile from 2/3 of the staff on last 2 visits , nothing. Maybe it wasn’t on their workdays or gone to college or uni but to me it is noticeable

The staff at Amersham Nero today were fantastic with their customer service, a lady I believe called Joanna was excellent promoting the Brazil coffee to try and she told me the benefits of using your app collecting stamps and also provided me with a loyalty card. 10/10 please give her recognition especially with that lovely smile. The man she was working with was also polite.

Harborne, Birmingham, shop.
Staff and coffee are great BUT are working with their hands tied.
The toliets are in dire need of deep cleaning and new sinks and toilet bowls. Floors have ingrained dirt. Soap dispensers have been absent or loose for the past 3 months.
A large table can never be cleaned properly as the surface is too rough and worn. This needs replacement.
Many of the chairs have seen better days and look aged and stained.
Needs a re-fit and I'd challenge Head Office to say otherwise. They really should visit.

Usually go to Caffè Nero as like the coffee. Stratford station 2 servers with 2 tills. Both chatting long conversation with one customer about their recent life experiences. Queue ignored! So gave up..,

It’s a very hot day, but blissfully cool in the store. Young man serving was abrupt and unfriendly. Gave my order- a frappe latte with oat milk. Watched him sling a few ice cubes into the container and take out a new oat milk. He didn’t shake it so I had a weak, watery, tepid drink. I paid over £5.00 for it.
That is ABSOLUTELY the last time I come into Neros. If the staff can’t be bothered they can do without my custom.
Is there any training on customer service? Are there any checks on performance? Apparently not.
This is in the Exeter branch.

Girl didn't listen in Birmingham New Street branch and have me wrong order. Had to sit at a dirty table while two staff were laughing and giggling instead of tidying up as there were no customers waiting. Poor service

I went with a friend to cafe Nero in Eastbourne for a coffee which is my favourite coffee shop as I like the coffee there. My friend did not drink coffee but like milkshake, so I ordered vanilla milkshake for him. He tasted it & said it’s not milkshake, it’s milk vanilla essence & ice, he did not drink it & it’s rather expensive for milk & ice & vanilla essence. I talk to the staff about the issue & he said that’s how we make milkshake. If anyone wants milkshake, do not get it from cafe Nero. I was rather disappointed as ice cream should added.

I queued for 20 minutes at Cafe Nero in Ashford outlet and then paid £5.25 for a ham and cheese panini that had very little filling apart from black pepper. Very disappointing. The tables were slow to be cleaned too.

Sämsta Cai latten jag druckit.
Fick nån ljummen variant av mjölk. Personalen va förvirrad och frånvarande.

Den fantastiska service. Personalen uppmärksammar gästerna snabbt och ger fin service.
Bästa chai latten i Edinburgh 👍

I had to place a phone call to Caffè Nero last week after i couldn’t drink the frappe, which was made so poorly
I asked those on shift to change it and even pay for it again, because the one I was given originally looked like dishwater. The other man who didn’t even serve me the first time, horrible frappe, completely was terribly rude and just went “no I’m not serving her” How dare he? I never had a problem with him, so why is he getting involved? I didn’t have a problem with the other guy. I had a problem with the disgusting drink I was made and if there’s a problem, as the Customer, haven’t I got the right to ask for another drink and not pay for it, even ? I offered to pay!! The man was too bothered I didn’t like his colleague drink…boo hoo! It’s my right to ask, but ask for another drink and pay for it and be told no. “I am not serving you” in the most foul disgusting way, by the way man with glasses, can ever make drinks, rushes, bad attitude, and can’t be bothered, he doesn’t give a hoot about his job or ruining your brand, and that tall rude miserable ans morose dude, with the long hair, ponytail, they both are an are absolute disgrace.
A and G are the only people in this whole place, who are decent, civil and friendly and happy with the customers, the other two, actually are so miserable, it’s damaging to one self. They are so miserable, they’re always arguing with other customers, and your reviews on your website are fully about rude staff, and argumentative staff,. I’ve seen it in the past. The place is always looking filthy when they’re on shift, they do not tidying, piled up cups and plates on table, I have to ask for a dishcloth and good forbid, me as a disabled person needs the loo, they begrudge giving you the key to the disabled loos . I have never seen more ignorant, rude and maliciously unhelpful, unfriendly staff in all my days, and I’ve been alive over 200,000 days!! I have been coming to this branch since it opened in the late 90s early 2000s and I’ve never ever had a problem before, and is my local branch with the lavender hill one, where I have never had a bad coffee or a rude, ignorant, or unfriendly unhelpful staff member!
So for me to make this complaint when I did, and have had to write to you by email twice before, once you answered, once you ignored, I am telling you, it was appalling, humiliating, even my old mum walked out in disgust!! 80 yrs of age, nothing phases her, but these two absolutely phased her and embarrassed her. These boys should be nowhere near Customer Service, I know customer service, it’s my specialty, they don’t want to serve anyone, all they wanna do is chat, Talk to each, other mess around and be on their phones, oh by the way, I forgot to mention this on the phone the other day, but last week I went in, there was nobody in the shop, except a couple of people sitting down. There was nobody at the till or waiting to order and I stood there for seven minutes and I deliberately didn’t say a thing, as I just wanted to see how long it take the person, ( him again, The same one, that was rude to me, the morose ponytailed ignoramus) It took him seven minutes to look up and acknowledge me, and also, thank you for not getting back to me, you were supposed to get back to me by now. I’m going to the retail ombudsman, because I paid for a service, and I did not get it.
Please stay out of Caffè Nero when those two boys are there, you will leave upset and exasperated and distressed and humiliated, like me!