Caffè Nero Avis 

I went into Cafe Nero Hastings and what lovely staff they had in there, they were so friendly and had great banter with the customers. Very efficient. I asked them their names and they were Connor, Cat and Becs, a credit to you. Now the positive bit done now the negative, what a run down tatty store it is, I have been to a few stores including Ashford outlet store and it was so much more modern and fresh looking. Hastings store was clean but just looks awful. There were quite a few little fruit flies flying around which was very annoying. Please update this store as it is very off putting.

I regularly every week visit the Caffe Nero, Fenchurch Street, London EC3R branch location, for my coffee latte or cappuccino. The staff are always welcoming and friendly, especially the supervisor " Noor ", who always greets me with a smile and knows which coffee to serve me. The atmosphere is relaxing and i recommend this branch and the staff, for your coffee visit.

I’m in a rush..Shattered and want coffee…which I very rarely drink anymore, Starbucks was heaving as usual, and I didn’t have time to wait, so had a hurried wander around KingsCross station! Caffè Nero practically empty..Praise the lord!!!

“Please can I have a caramel macchiato”

“ We’re not STARBUCKS”

I’m Speechless at this point

“Pardon?”

“We’re not Starbucks! We do latte not macchiato”

I’m fuming at this point

“Well it clearly states on the board behind you, you serve macchiato”

“Well it’s a latte”

CAFFE NERO….SORT YOUR STAFF OUT!!!!!!

One HUGE thing I took away from doing catering & hospitality at College all them years ago………

THE CUSTOMER IS ALWAYS RIGHT!!!!!

Certainly won’t be using Caffè Nero again that’s for sure!!!!!

Service and quality of products can vary dramatically, depending on location, from excellent to poor. Fortunately the poor ones are in the minority, and can be avoided until there is a change of staff, and then tested again. My biggest annoyance is that the same amount of coffee goes into the medium and the large mugs, meaning that you pay extra for about 120ml of hot water and a weaker coffee, if you buy a large one.
If you like a great flavoursome coffee, stick with the medium. You can always ask for a drop more water if it's too strong, but you can't take water out of a weak one.
The Cotswold outlet Nero in Tewkesbury is excellent.
My star rating is for Nero generally.

Overpriced coffee and matcha lattes that taste terrible.

What I ordered and what I got were not the same, I complained but the staff member just looked at me blankly them moved on to next customer

Went to Altrincham today .. staff unbelievable arrogant, and unprofessional, very ignorant… maybe the staff need training

Caffè Nero Sale the service is bad. The environment is like they are not welcome customer. The Barista seems not happy. I ordered matcha latte and she gave me mocha. I would like to return it but the queue was long and the barista seems really want to bite back. So they need more listen to customers. Matcha late but being served mocha so completely different.

Cafe Nero Ealing

A people watchers dream

Cafe Nero in Ealing has plenty of seats to buy coffee and sit, chat or just work. Superb Window seating upstairs, everyone seems to love. A people watchers dream.

Nero need to be mindful of people who don't buy anything and just plug their phones and laptops and how it may effect your business. However, didn't see any of this today.

Every person who entered was greeted like a personal friend. This created a warm atmosphere, where people were happy to wait a few minutes in the queue.

I thought that £4.40 for a large Cappuccino, was a fair price.
Service was efficient, friendly and warm.

I wasn't offered a receipt, so was unaware of the toilet code. However, a fellow customer helped me out.

The quality of the coffee was very good. My Cappuccino was nice and frothy with not too strong coffee. Each member of staff seems to be a competent barista, not just a machine operator.

All in all a masterclass in how to run a coffee shop. I will be coming again soon when I need a break from the hub bub. pick me up and some relaxation.

Guildford store so friendly and very clean.
I don’t usually review but vicky and Stuart don’t know how much your paying them they are worth every penny really hope your looking after these employees.. always smiling and chatty no matter what time it is..

Jag beställer två smörgåsar genom Karma- appen hos Cafe Nero i Skanstull. Min dotter hämtar ut dom för jag ligger sjuk hemma. När jag packar upp dom är osten stenhård på dem båda. En av dem har en kalkonskiva som också är hård och mörkfärgad. Det går inte att äta. Tanken med Karma är att rädda mat. Inte att få undermåliga varor som man kan bli sjuk av. Jag undrar också vilken personal dom har som lämnar ut detta till kund? Vad har dom för utbildning i hantering av matvaror? Skulle de själva vilja äta detta? Nästa steg är att försöka ringa till dom. Det går inte. Så jag fotograferar och skickar ett mail.

Coffee ok but generally unclean store. WI-FI now seems to only be available through some lengthy sign up process involving giving extensive personal details completely unnecessary for accessing Wi-Fi. Will find another coffee shop in future. Why on earth do these coffee chains continue to screw things up in the uk? Thought Nero was actually trying to be different than the other main chains but it seems they just can’t resist screwing things up and not thinking of the customer. We’ll stick to small independent coffee shops in future.

The staff member polite although I would shut this place down on health and safety. She touches the bin in between service and then opens fresh milk with the same unwashed hands! Never fuss with the bin mid service and wash hands in between each stage of service.

I got to Cafe Nero weekly as I get £1 drinks with 3. It's the same in all stores in Newcastle. The odd nice staff who listen but the majority talk amongst themselves and moan about their job. Never listen so you always get a latte whatever you ask for! Awful

My God; Cafe Nero you really need to up your game with cleanliness - Visited Sutton (Surrey) in the lower part of the high street - The filth in the store was unbelievable - or was it? Most of the branches now look like they haven’t seen a clean cloth in years; furniture that is way past its use; let alone the dirty tables but it’s the general run down appearance. The filth; dust & grime of the branch - This is now a matter for the Food Standards Agency as I certainly wouldn't eat anything given what I saw. Cafe Nero; why aren’t you investing in new furniture & cleaning standards? You charge enough for coffee but enough is enough - Vile!

Ma che scherzo!! The Poole location on the high street is manned by two people -- one is a woman with a bit of friendliness. The other is a man who has zero customer service ability. In addition, he continued to add additional money at checkout for "decaf" then more for "drinking in" after I questioned why ut was more than written on menu. When I was 5p short on cash, he began to take the cup away until I presented a card to pay with. FOR FIVE PENCE. He refused to smile, and never even said he thank you. The man needs serious retraining as he should not be serving paying customers. Interesting that no name badges are worn, but now not surprised.

The filthiest coffee shop ever seen. Glasses and jugs not clean. Milk open. Coffee everywhere. Never cleaned anything when making me a coffee.

Oxo Tower in London store. Apart from staff chatting rather than serving , got served the iced version of the spiced pecan latte rather than the hot version. with no apology got the hot one. Paid using app. Staff member told me payment hadn't gone through so scanned again. Meanwhile she was laughing in a "I don't care about the customer" way and drinking the non-wanted iced version. Got notification that my card had been charged twice. Complained to Nero , they sent an email for survey to fill in, but the link to complete it had expired, literally 30 minutes after they sent it. Caffe Nero need to train their staff on how to read the till showing a payment has gone through, and how about just customer care training. There you go that is positive suggestion, not that those shouldn't be minimal qualities for staff getting the job in the first place. Shame as the coffee is generally good and the majority of staff do at least look like they are interested.

Sheffield the moor.
Paper cups again, this is a regular occurrence. Not up to standard for this type of coffee shop.
Extra star because I like the coffee.

Male staff at Livingston always detached and disinterested, verging on unpleasant and rude. Don't look at you while serving, usually chatting with each other. Shandwick Place, the other one I go to most weeks, is pretty much the same. Same experience today - I've had enough now, so won't be back.