Caffè Nero Avis 

The present Manager of the Macclesfield branch is totally incompetent, unable to make a decent cup of coffee or to keep the store clean. It's a shame as under previous Management the place was well run. The company really needs to ensure that their Managers are capable of delivering positive customer service.

Filth-ridden toilets that never seem to get cleaned. A public toilet on the M5 is cleaner.

The whole establishment oozes 'we couldn't give a toss about you as a customer'. Luke warm service to the terrible dirty cafe.

How any CEO can be proud of that is beyond me.

Belfast branch. Beware of stale cakes and half filled with foam lattes. I won't be returning.

Please ask the woman on the early 7am shift in George street Croydon to put a smile on her face. She’s the least welcoming person. I’ll visit Starbucks tomorrow. I don’t need her negative energy to start my working day. The way she speaks to customers too, like an angry school ma’am. KMT

I went for a coffee with a friend, who only had a £50 note that she had just withdrawn from the bank. When we went to pay, we were refused and informed that Café Nero does not accept £50 notes. My friend is older, mainly uses cash, and has never had an issue paying with bank-issued notes before. As the money is legal tender, there was no clear reason given for refusing it.
The staff member serving us was completely unhelpful in explaining why this policy exists. She was difficult to hear and displayed little professionalism when responding to our questions. The café on Watford High Street also appeared unclean, with uncleared tables and poorly trained staff. Adding the refusal to accept valid currency made the experience even more disappointing.
Needless to say, we won’t be returning to Café Nero in the future. If they want to keep customers, they need to offer better courtesy and ensure their staff are properly trained and competent in their roles and provide a clean and updated Café.

Great taste and well made hot chocolate
Excellent customer service by Geo
Thank you

Dorchester Nero is my favourite! Lovely staff and incredible coffee 🥰

I didnt want a takaway, yet for some unfsthomable reason my almost £5 coffee was served in a paper cup.theyvdid ask what kind of beabs I wanted. It was foul and tasted loke detergent. Never agan. Total scam.

Since Cafe Nero opened in Balham I have visited the shop on a regular basis - there are alot of coffee shops on the high street but one thing that has always stood out is the staff. Obviously I go there on a regular basis but they always remember your drink, are polite and they have created a wonderful community vibe. Special shout out to Kasper the manager, Marjena who used to run the shop and Qi Qi who makes an excellent mocha - she is the kindest most gentle individual. A joy to meet when you are buying your morning coffee.

Too slow!!! Every time I come the queue is huge but also takes forever to get served. The obly reason I gonis to get a free coffee but honestly it doesn’t even feel like a free coffee is worth it.

Always a friendly service, quick with a personal touch. Best cortados bar far.

this cafe Nero in Bath centre is the dirtiest cafe i have ever been in - the toilets look like they hadn’t been cleaned for a year, the tiles on the floor are cracked and they smelled like a urinal with the dirt of ages around the cistern and bits of toilet tissue on the floor. The floors in the seating areas were the same.
If you have a cleaner you should get a new one !

Can't logon to my app - customer services can't seem to sort it....really frustrated and annoyed...I don't recommend the app at all...sorry just sort your stuff out!

Visited the newport retail park neros today as we usually do.
Served by Harrison who also stopped by our table to see if all was okay.Such a lovely friendly young man always has a smile.credit to the store

Generally Cafe Nero is great. Drinks good, nice array of snacks and friendly staff. However, the atmosphere is changing due to laptop users hogging tables. I went to Whiteladies Road in Bristol and had loads of student types on their laptops. Most had finished their drink ages ago judging by the cups. One arrived and only got a cup of water to go with his personal table! Never bought anything. The staff really need to sort this!

Perfect flat white!
Friendly efficient.

Great service and the staff were engaging and fun. The coffee wasn't bad too.

The Caffé Nero team in Exmouth are friendly and great! Coffee is always made quickly with a smile; nothing is too much trouble. The store is very clean and always has a good variety of drinks and food available.

Always get brilliant service from Jack at Nero Chesham

I went into Cafe Nero Hastings and what lovely staff they had in there, they were so friendly and had great banter with the customers. Very efficient. I asked them their names and they were Connor, Cat and Becs, a credit to you. Now the positive bit done now the negative, what a run down tatty store it is, I have been to a few stores including Ashford outlet store and it was so much more modern and fresh looking. Hastings store was clean but just looks awful. There were quite a few little fruit flies flying around which was very annoying. Please update this store as it is very off putting.