Caffè Nero Avis 

1.60 extra for soy milk on my coffee?? Ridiculous and the coffee was awful. Never again thanks

Unpleasant server. A smile gies a long way.
Usedto be a regular...no longer.

Really friendly and prompt service at Covent Garden branch by AmiLou.

I come to this location all the time as it is across from my house and mostly and generally okay with the staff but today with the girl that i just need to describe her she was wearing a black shirt and has a lot of tattoos and some what eastern asian looking because i was told by the staff manager that she cant give me her name the line by register was full and lond and my coffee was ready at the counter all i asked her is can you hand me the coffee to this side as the line was too long she was so rude and snappy and she said just as im saying it no you come and get it your self in front of everyone at the line and the way she said it i felt so offended and insulted because of the way she said like im some beggar or someone unwanted.

I have said before and it's still the same - love going to the Nero in Southend.

Great service, always with a smile and very accommodating no matter how busy they are.

Today I was served by Anita ❤️❤️

Never as good as an independent but the best of the chains. Unfortunately they use The Cloud wifi which is almost impossible to log in to on a laptop because the log in never shows! Anything while travelling and needing quick catch ups while having a coffee.. But thankfully there are independents that don't choose crappy wifi services

Local branch today...
I had just got my takeaway coffee and was in the process of adding sugar when my hand slipped and annoyingly spilt most of the cup. The staff were most helpful cleaning up and offered me a free replacement, which was gratefully received. Top marks to that barista in particular and Caffe Nero if this level of customer service is encouraged. I hope so, but haven't named the branch in case it isn't.

If I could leave 0 stars I would. Both male
baristas in store are incredibly rude to customers. The staff need to be retrained in acceptable and basic level customer service. To speak to customers the way that they do and shout across the shop nasty things as customers are leaving are unacceptable. Be prepared to be spoken to badly and then gaslight into believing that you are the problem. Avoid at all costs!!

I've been going to the Caffe Nero Express at London Bridge for quite a while without any issues until today, when I had quite an unpleasant experience. Somebody jumped ahead of me in the queue, and I generally make a point of not allowing behaviour like that to stand, so I informed the person at the till who had started serving him that I had been there first. Although he took my cup and asked for it to be made first, it seems that for some unfathomable reason he took exception to me doing this, because it was the most ridiculously small flat white (less than half the usual size I'd say) and was not announced when put down on the counter, which it always is.

Update 28th Feb. Though they are generally good, and had a minor issue recently which was sorted very well, so upping the review from 2 to 3 stars.

Cafe Nero’s Eastleigh is absolutely wonderful! The staff are so nice to you! They’re always polite and friendly, remembering (somehow) the drink choices of their regular customers (me and my husband).

They seem to put extra care in all the drinks they make here.

A lovely way to start my Sunday, a nice place to meet up with friends, or just a good place to get a yummy drink.

NO WIFI. They ask you to use the cloud and after signing up and putting your data in nothing will load anyway. Not good cafe to work in

This review is for Cowbridge Vale of Glamorgan . The cafe is looking grubby . Stains on chairs , dirty floor and toilets . Staff let dogs sit on the chairs with their owners without challenging which is frustrating as I was a dog owner and my dogs paws stayed firmly on the ground where they belong . I also noted a 6th form Cowbridge student sit and eat Sushi , milkshake and a banana from Waitrose with his headphones on taking up a 3 seater table . Non of the food or drink was purchased in Neros and it was plain to staff to see . Today I ordered an Oat Latte caramel to try . The manager lady turned her back and speaking to the coffee machine said “ is the oat milk preference or allergy”. I am hearing impaired and rely on lip reading especially in noisy environments . Fortunately I could just about hear what she said with my hearing aids . I also ordered a “ normal latte extra hot “. The Oat latte was made and I noticed another large oversized cup being made for the latte. I questioned the size as I did not state large . The manageress said “ I thought you said Large “. She picked up a flat white size cup and proceeded to slop the latte into that from the large cup . When I took it to the table and moved the froth aside it was half full . The young girl who came with the toasted sandwich offered to remake after I asked if it could be topped up . It arrived well made and in the proper size cup . In all honesty I dread being served by the Manageress , she always seems to be unhappy and quite terse . It spoils the visit and at near £4 a cup I would like a friendlier experience especially when I smile and constantly say please and thank you to her !

Mycket trevliga personal, god kaffe, mums semla🥰

Normally I don't leave a comment on here but as the customer service are not responding to email, there is little choice

The state of the Nero toilets in the Royal Victoria Tunbridge Wells branch on Sunday was horrendous.

General comment on my experience of all Nero branches now; extremely slow, service times for a coffee are a joke (irrespective of location), staff stressed and not enough of them to tidy anything.

You can see the private equity influence, maximise profit, strip costs to the bone, ignore service and hope customers don't notice or complain to much.

Sad case of a good brand gone bad!

It is for Cafe Nero Didsburry-Manchester
There are always problems either cafee machines do not work or any products (like cold drinks etc) not available. They seem not care about that and continue what they have all the days

Sausage was cold, sticky toffee cheesecake was very bland and i would guess it is 3 days old. The coffee was not very strong, i expected a better flavour. The staff were not interested and pretended to not understand me very well. I gave up. Avoid Cafe Nero in Heathrow and spend your money elsewhere.

We love the Cobham, Surrey branch for great customer service - especially our favourite - Adam - who greets all customers as if they’re his best friend … such a ray of sunshine!!!

Comfortable seating overall, dog friendly so great community feel, good range of cakes and sandwiches … do wish there were some healthier options too like salads.

Went in Banbury cafe Nero stood in the queue this the 3rd same staff member was rude and shouted at me
Externally bad service

What a shambles. Just been in the Cambridge Center Cafe Nero. 30mins to get served only 10 people in there. Brought buns and paid for them and by the time they bothered to serve it they had sold it to some one else. I had to sand there and watch them do it. It’s dirty and absolutely a mess. You really should sort this place out and get some staff that know what they are doing!!!

Always the same in Cafe Nero. Full of students dossing and, very often, each of them taking up a table for 4. Many of them also have the cheek to bring in their own drinks or make one Nero drink last all day. Can't the managers see the amount of would be genuine customers that have to walk away to find another cafe.