Caffè Nero Avis 

Unprofessional staff, very rude

Lovely and friendly. Excellent barista

Had an issue with a voucher on my app at Cafe Nero in Sidcup which suddenly disappeared at the till but hadn’t registered. I called customer services and the lady on the other end was really helpful. She solved the problem quickly and I managed to get my free coffee! She was kind, helpful and friendly! Thank you!

Had a big breakfast meeting. The staff in Cirencester were so helpful, letting me pre-order bacon ciabattas and pastries, and having them all hot and packed up for me to collect!
Will certainly be using them again - high recommend!
Thank you to the whole team for being so accomodating

Cafe Nero Stanmore rude member of staff,not acceptable how to talked to customer like he did with me.
I hope cafe Nero complains department deal with this rude person

I went to get a frappe latte on Saturday at Cafe Nero Bedford Road Charing Cross.
A guy served me.
I explained what I wanted .
The service was bad and I have had frappe latte from several cafe nero branches, he really made it awful.
It wasn't as it should be quite watery.
And yet I am told that there is a recipe that they should follow in all the branches.
I couldn't understand why he made it that way.
I experienced the same thing in cafe nero in John Lewis in Westfield Sheppherd bush.
I could not taste the ice in the latte,it was room temperature so much supposedly is frappe.
In both cases they were guys.
They are working but with no willingness to consider the importance if customers. They also fail in both cases that customers pay their wages.I found in both cases these guys are reckless in preparing the beverages and take customers for granted,no courtesy or compassion.
I also want to point out the server at the Bedford branch charing cross,took a straw wet it in something in the sink and put it in my drink.
I watched him, he then threw away the straw and put another one on my latte.
I like to know from Nero cafe is that a normal practice?

Curzon street branch. Birdy is outstanding. Service is 5 star

Love Caffè Nero and have been a loyal customer for years. Had a terrible experience in the Brighton store opposite Churchill Square. Had a Rookie making the drinks and doing tills which is absolutely fine but he was judgemental and rude and very slow. I was fully okay with waiting some time as he was new but this was excessive! I ordered a honey oat pecan latte decaf and he didn’t use decaf and stood there for a few minutes before actually asking a manager how to make the drink! Then found one of his grey hairs on it after all of that!!
Before we left he made a rude comment about my order and made me feel guilty for ordering a slice of cake!! Now I feel too guilty to eat it! It was ONE slice!!
Usually a great experience but this newbie has to go!

In Salisbury the other day my wife and i decided to go for a coffee has we do every week. Has we went in there was a table by the window so my wife went to sit down and a women came up sat down said this table is mind, we that she stated abusive language which my wife found the whole experience very upsetting. So in future we shall not be going back.

Cafe Nero, wimbeldon- thought of getting a mocha and enjoying my birthday cake in the sun around 10 am
Mocha- despite asking for no froth the 3/4 cup had 1/4 froth
As to all the bakery items- of what was there was something the cafe should have got rid of at the end of the day yesterday
The muffin I picked looked reasonable but next year I will go to M& S or Aldi-it will hopefully be a little fresher and worth the £2/£1
I won’t be bothering with your birthday treat next year

I visited Cafe Nero in Salisbury today at 5:00 pm and waited for over ten minutes in a queue of 3 people whilst a Trainee Barista struggled and the queue did not change.
During this time the manager was slowly rearranging tables and totally ignored the poor trainee.
I approached this manager and suggested that the trainee was struggling and we had been waiting for at least ten minutes and needed help
His response was “You need to be patient”
I informed him that if that was his attitude I would go elsewhere and submit a negative report

I accidentally spilt half my cappuccino down myself and across the table. I told the girls who were working and immediately one came over with a mop, blue roll and kindness cleared up my mess, whilst even thanking me for telling her so that I didn't feel bad. She.asked if I wanted another drink and I said it didn't matter however the second batista brought over a fresh cappuccino for me. Very kind staff will highly recommend.

Again another visit to the Basingstoke waterstones cafe and struggled to get seating as most table were taken up with students working on laptops most of which appeared to have been there for a very long time and many were consuming food and drinks purchased elsewhere. This is unfair on genuine users of the cafe

So Livingston Designer Outlet is just the best experience the staff are amazing, attentive, friendly, very professional and always deliver delicious drinks.
The cafe is always well stocked, with beautifully presented treats and snacks. The Livingston team keep the store like this no matter the time of day you visit.
The environment is spotless clean, comfortable, and inviting… love coming here each morning before work and I have lots of cafes to choose from but the team in Livingston make you want to come back.

​I came with my family for coffee but was met with a shocking lack of basic hospitality. When I attempted to pay with a £50 note, I was dismissively told: “go, change it and come back.”

​The situation quickly turned hostile when I objected to being sent on an errand to solve the branch’s lack of a very cheap UV note-checker. Instead of de-escalating, staff involved others and voices were raised, turning a family outing into an aggressive public confrontation.

​Fostering a hostile environment like this usually points to deeper decadency issues—a complete failure in branch functionality and professional staff handling.

I was left to de-escalate the situation myself just to prevent a very disappointing experience from turning into something much worse.

If you paid attention rather than talking to your friends you might have got our order correct. The place is empty no queue for coffee and they can’t be bothered to clear the tables

Visited Nero New Street Friday 3rd April,unfortunately,for the second time running,the table was disgusting,filthy,not cleaned at all.Secondly,the 2 spoons we were given to stir our drinks were even worse,and we were expected to use these spoons to eat cream from on top of our drinks,the grime @ dirt was ingrained in them,and it took 2 full antiseptic wipes to clean them for use.The drinks,eventually were satisfactory,but the standard of cleanliness in the caffe most definitely was not.

Today I was a witness of embarrassing situation. In Trafford Center lady that takes orders with ginger hair and glasses was very rude to customers. It’s not the first time I see that there.

Knaresborough @ 10.00. Three staff, seven trays of used cups/plates on tables while staff chatted behind the counter. One male doing as much as he could. And... no please or thank you's!

If you’re looking for a consistently great coffee spot, Caffè Nero never disappoints. My go-to order is the caramel latte, and it’s always made perfectly—smooth, rich, and just the right balance of sweetness in Staines High Street.

What really makes the experience stand out though is the exceptional service. Adriana always goes above and beyond—she’s warm, attentive, and genuinely makes you feel welcome every single time. It’s rare to come across such consistent, friendly service, and it truly makes a difference.

Highly recommend for both the quality of coffee and the lovely atmosphere!