I ordered a Flat Timeless skylight on 5 September with free delivery estimated at 6–12 working days. What followed has been a complete shambles that has seriously delayed work on my house. On 15 Se... Voir plus
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Lisez les avis des autres
Very easy to order online, no hidden extras, delivery arrived the day after initially due to a courier issue but I was made aware of this which was great. I wasn't going to be in for the delivery but... Voir plus
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Purchased a flat roof window which was priced very competitive. Arrived within the advised time, well packed and really good quality.installation instructions on the website were very clear and we man... Voir plus
Excellent Straightforward Company to do business with. Superb high quality Roof Lights & Patio Doors, sold entirely without the 'Super Salesman' hype & pressure used to secure 'Sales Targets!! Also... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Marchand de verre
- aussi dans
- Fournisseur de fenêtres
- Grossiste en matériel de construction
- Magasin de materiaux de construction
- Magasin de matériel pour l'entretien des toitures
- Magasin de rénovation
À propos de Cambridge Skylights
Écrit par l'entreprise
About Our Company
Cambridge Skylights offers high-quality skylight solutions to homeowners and businesses throughout the UK. Our skylights are designed to brighten up any space and add value to your property by bringing in more natural light.
Our Frameless Skylight Design
Experience unparalleled style and function with Cambridge Skylights' frameless designs. Our skylights offer a sleek and modern aesthetic that complements any home's interior and exterior, while providing maximum natural light and unobstructed views. Our frameless skylights are also energy-efficient and durable, ensuring long-lasting performance and value.
Choose Cambridge Skylights for:
- Maximum natural light
- Unobstructed views
- Superior energy efficiency
- Enhanced durability
Our high-quality materials and superior design ensure long-lasting performance and minimal maintenance. Elevate the look and feel of your home with Cambridge Skylights' frameless designs.
Coordonnées de contact
Allia Future Business Centre, CB4 2HY, Cambridge, Royaume-Uni
- 01223 782 348
- info@cambridgeskylights.co.uk
- cambridgeskylights.co.uk
4,5
Excellent
144 avis
Demande des avis aux clients
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A répondu à 50 % de ses avis négatifs
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Réponse de Cambridge Skylights
Thank you so much for your kind words! We're over the moon to know you found our product fantastic and our staff helpful and knowledgeable. Delighted to hear that the fitting process was a breeze for you. We strive to make every aspect of your experience shine!
Réponse de Cambridge Skylights
Thank you for your feedback! We're really glad to hear that our after-sales support could help resolve your issue effectively. We're here to ensure your experience is seamless, even post-purchase. Your satisfaction is our top priority.
Spot on.
Fantastic communication, easy to use website and the two delivery guys were absolutely brilliant. Don't buy windows often, but next time I do I'll be coming back.
18 juin 2023
Réponse de Cambridge Skylights
Thank you so much for your splendid feedback! We're thrilled to hear about your positive experiences with our communication, website, and delivery team. Your intention to choose us again in the future is the highest compliment we could receive. We look forward to illuminating your next project!
Very helpful customer service and a…
Very helpful customer service and a very helpful team of delivery drivers well done to all.
22 mai 2023
Réponse de Cambridge Skylights
Thank you so much for your wonderful feedback! Your kind words are a testament to our team's commitment to providing outstanding service. This recognition means the world to us and inspires us to keep striving for excellence.
Réponse de Cambridge Skylights
We're so pleased to hear that you found our prices reasonable, service friendly, and our products up to mark. Thank you for your positive feedback - we appreciate it immensely.
Exactly what we wanted
From initial enquiries to visiting the warehouse to ordering, delivery and then the actual items everything has be absolutely brilliant.
So knowledgeable and helpful, the delivery had to be rearranged a few times and they were so understanding. The skylights are incredibly good quality and look fantastic. Would highly recommend to everyone! We ordered 2x 2m x 1m fixed skylights and we couldn’t be happier!
5 mai 2023
Avis spontané
Réponse de Cambridge Skylights
We're thrilled to know you've had a brilliant experience from start to finish! Thank you for your kind words about our team's knowledge, helpfulness and understanding, as well as your satisfaction with our skylights, mean the world to us! Thank you.
Excellent!
Cambridge Skylights has truly impressed me. The quality is top-notch, and the price is unbeatable. Not to mention, their delivery was swift and hassle-free. I can't speak highly enough of my experience. Cambridge Skylights has definitely earned my recommendation!
30 mai 2023
Réponse de Cambridge Skylights
We're thrilled to read your generous feedback! It's wonderful to hear that you appreciated our quality, value and service. Thanks for your recommendation – we look forward to shining a light on more projects in the future.
Poor service
Poor service, ordered a skylight but turned out to be incompatible with my roof profile. Fair play - my bad however the returns process has been a nightmare. Long story short they don’t offer you all your money back and if the return process exceeds 60 days they don’t take it back at all. I initiated the returns process within the 60 days and they didn’t response. When I chased it up because it was now past the 60 day mark they advised I sell it on eBay. This was from Luke the head of operations who I believe oversees the returns process and this was on advice from the company owner. Basically I reckon they would probably be ok if the skylight you close fit and was installed properly initially, if not and you require any customer service. I just wouldn’t bother, been a really poor experience and I wished I’d have bought from a bigger company that respects statutory rights. I may be misguided but a product ordered incorrectly and unopened/in perfect condition should be eligible for a refund. Sadly not reflected in the returns policy of Cambridge skylights so I would recommend to stay away. If anyone wants anymore detail feel free to contact me
1 juin 2023
Avis spontané
Réponse de Cambridge Skylights
We appreciate your feedback and apologise if you felt dissatisfied with how we handled your return request.
Upon reviewing our records, we have confirmed that despite your request being made after our 14-day policy had elapsed, we made an exception and agreed to accommodate your return. We genuinely wanted to assist you in resolving the matter.
In our sincere efforts to facilitate the return process, we made multiple attempts to communicate with you regarding the arrangement of a courier. Unfortunately, our emails went unanswered, and we did not receive any confirmation. We provided a generous 60-day timeframe for the product to be returned and a courier to be sourced independently. This duration is considered more than reasonable, allowing sufficient time for the products to reach our warehouse and ensure a timely processing of the return. As the 60-day period had lapsed, we had to follow our standard procedures and close the case accordingly.
We understand that you reached out to us again yesterday, however, unfortunately, at that point, we were unable to accept a return for an order that dated back over 4 months.
Please rest assured that we highly value our customers and strive to provide exceptional service. We genuinely understand your frustration and apologise for any inconvenience caused. If you have any further concerns or believe there may have been a misunderstanding, please do not hesitate to contact us at info@cambridgeskylights.co.uk
Skylights received on time
Skylights received on time. However, the silicons posted a few days later. Overall I am happy with the services received. Thank you.
18 mai 2023
Réponse de Cambridge Skylights
Thank you for taking the time to leave us a review. We're glad to hear that you received your skylights on time and that you're generally satisfied with the services provided.
We apologide for the delay in shipping the silicons. While we strive to ensure that all components of an order are dispatched together, there are occasions when certain items may be shipped separately due to logistical reasons. We appreciate your understanding regarding this matter.
Your satisfaction is important to us, and we are delighted to know that you are happy with the overall service you received. If there is anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Ups and downs!
Easy to find the nice website but not so easy to order the window so had to telephone. Pleasant people and all went well then. Delivery was expensive and delayed twice. Very nice apology though. Window seems fine and now have to wait to see it installed after the delay.
8 mai 2023
Réponse de Cambridge Skylights
Thank you for providing your valuable feedback. We sincerely apologise for any inconvenience caused by the delayed of your order, which was handled by an external courier service. We understand that this situation did not meet your expectations, and we deeply regret any frustration it may have caused.
At Cambridge Skylights, we constantly strive to ensure a smooth and satisfactory experience for our customers. Although we collaborate with trusted courier services, there are occasions when unforeseen circumstances can result in delays and unexpected expenses. We genuinely apologise for the inconvenience this may have caused you.
We are glad to hear that the window itself appears to be in good condition, and we hope that it meets your expectations once it is installed. If you have any further concerns or require any additional assistance, please do not hesitate to contact us. We value your feedback and appreciate the opportunity to address any issues.
Thank you for choosing Cambridge Skylights for your skylight needs!
I was looking for a specific cleaning…
I was looking for a specific cleaning products that very few places had in stock. I ordered it from Cambridge Skylights and although the delivery was about 5-7 days it arrive in 2!
The product itself is not as great but Cambridge Skylights aren't to blame since it is not their brand.
25 avril 2023
Réponse de Cambridge Skylights
Thank you for the brilliant review! We're thrilled that our delivery exceeded your expectations in terms of speed. At Cambridge Skylights, we place a high priority on providing efficient service and ensuring timely deliveries. Your support means a lot to us!
Speedy service!
10 avril 2023
Réponse de Cambridge Skylights
Thank you for taking the time to leave us a review! We're absolutely thrilled to hear that our service was speedy and met your expectations. At Cambridge Skylights, we place a high emphasis on efficiency and strive to provide exceptional service to all our customers. Your support means a lot to us!
Great company to deal with
Great communication with Luke over the phone and email. Ordered items arrived promptly and the aftercare service, again provided by Luke, was fantastic. Great product at a very competitive price. Thank you
3 avril 2023
Réponse de Cambridge Skylights
Thank you so much for taking the time to leave us a fantastic review! Hearing from happy customers like you who are satisfied with our products and services is always a highlight for us.
We're delighted to hear that Luke provided you with helpful and responsive assistance. Exceptional customer service is at the core of what we do, so it's wonderful to know that it made a positive impact on your experience.
Thank you again for choosing Cambridge Skylights for your roof window needs.
Flat roof skylight
Just fitted today a 800 by 1800 flat roof skylight and went like a dream, I'm very pleased and my customer too.
Also Luke is a very helpful man and he always answer to all my questions.
I definitely will by again and recommend them.
Thank you
6 avril 2023
Réponse de Cambridge Skylights
Thank you for taking the time to leave such a wonderful review! It's always a pleasure to hear that our customers are happy with our products and services.
We're also glad to hear that Luke was helpful and responsive to your questions. We take pride in providing exceptional customer service and it's great to hear that it made a positive impact on your experience.
Thank you for choosing us for your skylight needs, and we look forward to serving you again in the future.
Réponse de Cambridge Skylights
Thank you for your kind words and for supporting our small business. We truly appreciate your feedback and if you have any suggestions on how we could improve your review to a 5-star please do drop us a line at info@cambridgeskylights.co.uk
Excellent service very reliable price…
Excellent service very reliable price for unit, delivered when said it would be,
Delivery driver very nice and polite, would definitely use again
Thank you, steve Webster.
9 mars 2023
Réponse de Cambridge Skylights
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback. Looking forward to assisting you again.
Great customer service
Great customer service, great product and great prices! Luke was extremely helpful and very knowledgeable about what was needed.
17 février 2023
Avis spontané
Réponse de Cambridge Skylights
We are overjoyed to read your 5-star review! Thank you for your kind words and for supporting our small business. We truly appreciate your feedback.
Great product
Great product! The skylights bring in a lot of light to our new kitchen extension. Delivery prompt and Luke had been very helpful throughout the process. Top marks!
22 février 2023
Réponse de Cambridge Skylights
Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our Cambridge Skylights have exceeded your expectations. Thank you for choosing our small business!
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