Camper UK Avis 

309
TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

Staff at Camper UK are first class. I had a terrible start to the day, smashed my overhead cab roof window. We all know how expensive these are, but they are also hard to find for a 9 year old Burstne... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My local Burstner dealer was very unhelpful and incompetent. I contacted Camper Uk for advice and Connor took my call. He collected all the necessary information from me and set the ball rolling. He... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The entire team at camper uk worked extremely hard , and the weekend was an amazing experience, the food preparation would have taken so much time and the entertainment was fantastic, especially Shan... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Brilliant experience purchasing our new motorhome from Camper UK. It's obviously a company that values their customers. Staff were extremely helpful, professional and friendly and made sure we were... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire de camping-cars
  2. Atelier de mécanique automobile
  3. Agence de location de camping-cars
  4. Atelier de réparation de camping-cars

Écrit par l'entreprise

A family run business based in Lincoln, Camper UK prides itself on being the complete motorhome company. Whether you are looking to purchase a new or used motorhome, repair or service your existing motorhome or are looking for parts and accessories, we can provide it all at Camper UK. We also have a dedicated fleet of hire motorhomes and our own leisure park for those looking to get away for a well-deserved break.


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4,8

Excellent

TrustScore 5 sur 5

309 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,8

Tous les avis

(309)

71 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Burstner Motorhome Purchase

Finding the manufacture and model of a motorhome that would suit our requirements has endured many months of research. It has taken numerous motorhome viewings, including two visits to the annual motorhome show at the NEC, before we finally narrowed the selection to the Burstner marque. Having decided on the Lyseo 594 model, we then meticulously researched a possible supplier of our chosen motorhome. Although there are some excellent Burstner dealerships all with first-class reputations and reviews, the customer review feedback for Camper UK, was consistently positive. On the rare occasion where customers did highlight an issue, the service team responded and appeared eager to resolve. A visit to the showroom at Lincoln and a personal tour, from Rob, of their impressive workshop (plus a few discreet discussions with customers awaiting their vehicle after a service) confirmed our decision to purchase a new motorhome from Camper UK. The sale was professionally (and patiently) managed by Glynn, who expertly advised us on some of the extra equipment that we were seeking to fit before purchase. On the day of collection we had an extensive tour of the motorhome, where all the equipment was demonstrated and any resulting questions were expertly fielded by Garry, who also offered us some helpful tips and advice on how to use and maintain our new motorhome. Everyone at Camper UK appeared to be working as a team, all of whom ensured a smooth, professional and friendly transition throughout the viewing, purchase and handover process. We would have absolutely no hesitation in highly recommending Camper UK to future customers.

2 juillet 2024
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Réponse de Camper UK

Thank you for your fantastic review! We’re thrilled to hear that your experience with Camper UK, from the initial research to the handover, met your expectations. It’s great to know that Glynn, Rob, and Garry provided the support and advice you needed.

We truly appreciate your recommendation and are here for any future needs. Enjoy your new motorhome, and safe travels! - All the best Camper UK

Noté 5 sur 5 étoiles

Brilliant phone support whilst travelling abroad

Massive thankyou to Keiry and the service team. Whilst driving through France (in a huge thunderstorm) we had a technical problem with our Fiat Ducato, on our Burstner motorhome. Over the phone Kiery, with endless patience, diagnosed the problem and step by step he guided us through fixing it and we were soon on our way. Great service.

1 août 2024
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Réponse de Camper UK

Thank you for your fantastic review. We’re so glad to hear that Keiry and our service team could assist you effectively during your challenging drive through France. It’s wonderful to know that Keiry’s guidance helped you get back on the road quickly.

We truly appreciate your kind words and are happy to hear you had a great experience with us. Safe travels and don’t hesitate to reach out if you need anything in the future! - All the best Camper UK

Noté 5 sur 5 étoiles

Chloe on reception was brilliant

Chloe on reception was brilliant. Friendly and happy to help. Very positive attitude

Gary the technician was also friendly and knowledgeable. Explaining the work necessary in layman’s language and looking to help

1 août 2024
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Réponse de Camper UK

Thank you for your kind words. We're delighted to hear that Chloe on reception was brilliant, friendly, and helpful with a positive attitude!

We're also glad that Gary, our technician, provided friendly and knowledgeable service, explaining the work clearly. We appreciate your feedback and look forward to serving you again! - All the best Camper UK

Noté 5 sur 5 étoiles

Outstanding service

Camper UK have carried out all maintenance and servicing of the 3 Burstners we have owned during the last 10 years plus. All of the team have always provided an excellent service in a very competent and efficient manner in a friendly environment. My most recent visit was a very awkward and difficult job behind fixed panelling.The work was carried out to our complete satisfaction and photos had been taken during the job for me to see what the problem had been behind the panelling and the how it had been resolved. Thanks to Chloe, Gary, Phil, Rebecca and all the team. Sue and Bryan Myers

30 juillet 2024
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Réponse de Camper UK

Hi Sue & Bryan

Thank you for your wonderful review and for being loyal customers over the past 10+ years. We're exhilarated to hear that our team has consistently provided excellent service for your Burstners.

We're glad that your most recent visit, despite the difficult job behind the fixed panelling, was completed to your satisfaction. It's great to know that the photos taken during the job were helpful in understanding the issue and the resolution.

We will make sure they are aware of your kind words. We truly appreciate your feedback and look forward to continuing to serve you. - All the best Camper UK

Noté 5 sur 5 étoiles

Great service again from Camper and…

Great service again from Camper and especially Chloe on the service desk to get a problem with the fridge resolved quickly. Thanks again.

31 juillet 2024
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Réponse de Camper UK

Thank you for your wonderful review. We're pleased Chloe was able to resolve the fridge issue quickly for you. We appreciate your continued support and look forward to seeing you again! - All the best Camper UK

Noté 5 sur 5 étoiles

Chloe was very helpful whilst working…

Chloe was very helpful whilst working alone owing to staff illness. Work finished on time and all staff were very friendly.

30 juillet 2024
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Réponse de Camper UK

Thank you for your kind review. We're glad to hear Chloe was so helpful and that the work was completed on time. We'll be sure to pass along your compliments to her and the rest of the team. We look forward to seeing you again! - All the best Camper UK

Noté 5 sur 5 étoiles

Probably the Best Motorhome Dealer in the UK for sales - service - choice - technical expertise & helpfulness.

Great Dealership - Great Staff - Sales = Richard & Dan - Service & Technical 2nd to none - Nothing is to much trouble for this team of highly focused individuals - Also a Great Recommend for the Camper UK Leisure Park just up the road - Great Camp / Motorhome Site.

25 juillet 2024
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Réponse de Camper UK

Thank you for your fantastic review! We're delighted to hear you had such a positive experience with Richard, Dan, and our entire team, and we appreciate your recommendation of the Camper UK Leisure Park. - All the best Camper UK

Noté 5 sur 5 étoiles

Additional works

We can only express our sincere thanks to the aftersales team who carefully put right our warranty claim which was carried out to the letter. In particular service manager Alex and service technician Dan who explained in detail what was needed to be done with a regular update on work and the completion time, which sadly run over to another day. Not a problem for Camper UK. they provide a hire loan van to stay over night on there camper site.
Camper UK is a credit to the motorhome industry which we have not seen in previously dealers.
Thank you again for the fantastic service, action by salesman Dan Hyde
All the best Graham Kathy

16 juillet 2024
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Réponse de Camper UK

Thank you so much for your review! We're delighted to hear about your positive experience with our aftersales team. Everyone will be thrilled to know their efforts were appreciated.

We understand how important it is to have your warranty claim handled efficiently and transparently, and we're glad we could meet your expectations despite the slight delay. It's wonderful to hear that our loan van and camper site provided a comfortable solution.

Thank you once again for choosing Camper UK. We wish you many happy adventures in your motorhome!

All the best,
Camper UK

Noté 5 sur 5 étoiles

Motorhome Dream

We hired a motorhome from Camper Uk after visiting various other Motorhome Dealers that just did not seem interested in hiring us a motorhome. As soon as we arrived at Camper Uk and introduced to Carl they were so helpful and friendly, after hiring a Carado for 10 nights we were hooked and then purchased a Laika Kosmo 512, which we absolutely love, the staff, especially Carl were so helpful and patient and the handover was great as was the free night stopover at the Caravan Park owned by Camper Uk, which we must say was immaculately kept. We would definately recommend them for their super customer relations and customer support. Thanks again Camper UK
Sue & Paul

14 mai 2024
Avis spontané
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Réponse de Camper UK

Sue & Paul, thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your journey with Camper UK, from hiring the Carado to purchasing your Laika Kosmo 512, was so positive. Carl and the entire team will be delighted to hear your kind words.

we're so happy to have you as part of the Camper UK family. If you need anything in the future, please don't hesitate to reach out.

All the best,
Camper UK

Noté 5 sur 5 étoiles

I had burstneri920the pleasure of Chloe looking…

I had the pleasure of Chloe looking after me she dealt with all the problems we had with our motorhome very professional thanks again Chloe 10out of 10 👍

11 juillet 2024
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Réponse de Camper UK

Thank you for your feedback! Your recommendation means a lot to us, and we're here for any future needs you may have. Happy travels with your motorhome! - All the best Camper UK

Noté 5 sur 5 étoiles

Recent warranty work

Staff always pleasant.
Chloe and service team are brilliant.

8 juillet 2024
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Réponse de Camper UK

Thank you for your feedback! Your recommendation means a lot to us, and we're here for any future needs you may have. Happy travels with your motorhome! - All the best Camper UK

Noté 5 sur 5 étoiles

Good annual service experience

We took our van in for its annual habitation and damp check service. They are expensive (@£400), but you get what you pay for and once again, their service was excellent. We dealt with Chloe, who advised the price in advance, then went all the items in detail to make sure we were satisfied. Like all the staff there, she had a friendly manner, but was professional too.
We were happy buying a new van from them and they will continue to get work from us, which is probably the strongest recommendation I can give.

9 juillet 2024
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Réponse de Camper UK

Thank you for your feedback! Your recommendation means a lot to us, and we're here for any future needs you may have. Happy travels with your motorhome! - All the best Camper UK

Noté 5 sur 5 étoiles

Brakes squealing …

I have recently purchased the M/H and had a small problem with the brakes squealing when hot. Turned out not to be a problem as Camper UK service booked it straight in and sorted out the brakes while I waited. Fantastic service thank you. Definitely recommend them. Friendly highly efficient team.

8 juillet 2024
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Réponse de Camper UK

Thank you for your feedback! Your recommendation means a lot to us, and we're here for any future needs you may have. Happy travels with your motorhome! - All the best Camper UK

Noté 5 sur 5 étoiles

Camper is always the same, Polite, kind and considerate to their customers

Everyone is bright and cheerful and they try to meet our every needs. Staff go out of their way to please and solve any problems Chloé made me a cup of tea after the Machine was turned off! I call that service😊.

1 juillet 2024
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Réponse de Camper UK

Thank you so much for your kind words and for taking the time to share your experience with us!

Chloe will be thrilled to hear that her extra effort was appreciated. We believe that going the extra mile, even for something as simple as a cup of tea, makes a big difference in providing a memorable experience for our customers.

Thank you once again for your feedback. We look forward to welcoming you back to Camper UK soon!

Noté 5 sur 5 étoiles

Fault fixed through excellent after sales support

We had a fault with our recently purchased 13 year old motor home through camper uk. Stephanie on after sales reception was able to triage our call. Simon was able to fix the fault extremely quickly. Can’t recommend enough - excellent after sales customer service. Happy days happy campers.

25 juin 2024
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Réponse de Camper UK

We're delighted to hear that you had such a positive experience with our service at Camper UK! If there is anything else please don't hesitate to get in touch! - From everyone at Camper UK, we wish you happy & safe travels!

Noté 5 sur 5 étoiles

We wouldn’t trust our van to anyone else

We took our Motorhome in for an annual habitation service. As always it was a pleasure to see the team (we travel from Derbyshire ) and we left our van in their very capable hands. When we returned to pick up our van we were taken to one side by Steve, Chloe and Jack who went through our service report. Despite our van only being 4 yrs old it had several places with high damp levels. Steve was great - he explained carefully what the readings meant and told us that it was all covered by our burstner warranty- fortunately we have an annual check so Joe in the service department had found it early and it would be easy to sort. The team were super efficient, taking photos of the areas that needed replacing and they were sent off to burstner. Steve reassured us we could still have our summer holiday and fit the repairs in when it suited us- he even fixed a storage door that was sticking whilst talking to us!
We cannot praise this team highly enough - if you want friendly, highly professional and efficient this is the place to go- we wouldn’t trust our van to anyone else.

21 juin 2024
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Réponse de Camper UK

We're delighted to hear that you had such a positive experience with our service at Camper UK! If there is anything else please don't hesitate to get in touch! - From everyone at Camper UK, we wish you happy & safe travels!

Noté 5 sur 5 étoiles

Seamless Service from Begining to End

We visited Camper UK in 2023 as part of research into a potential purchase of a Motorhome. We were encouraged to look around without pressure and shout if we needed any help. This was so refreshing in comparison to other dealers.

When this year our ideal Motorhome came up as a lightly used model we arranged to go back. We contacted Camper UK and were put through to Glynn Harrison who confirmed the vehicle was still available so confirmed we would travel the next day to View. Glynn indicated it was his day off but he would come in to show us around.

We were shown around with no pressure and allowed all the time we needed on our own to thoroughly check over the vehicle. When we agreed to purchase we struck a fair deal.

On the basis a sale is not a sale until paid for Glynn was available in the intervening couple of weeks to answer any questions and give help. On the day of collection everthing was ready and we had a fantastic hand over that must have lasted two hours from Gary one of the Camper UK technicians, what he did not know was not worth knowing, gave me some great tips. My father in law was with me and having had a few handovers with the 10 plus motorhomes he has owned he felt this was the best handover he had experienced.

We have had the vehicle a few weeks and Glynn has continued to assist with a couple of questions I have had on acclimatising with the vehicle.

From the first visit to collection I can't fault Camper UK

6 juin 2024
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Réponse de Camper UK

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Camper UK. It's great to know you appreciated our pressure free environment and found our team especially Glynn and Gary, helpful and knowledgeable.

We're delighted the handover process exceeded your expectations and that Glynn has continued to support you with your new motorhome.

Thank you for choosing Camper UK. - From everyone at Camper UK, we wish you happy & safe travels!

Noté 4 sur 5 étoiles

Service

Had my 12 month inspection which was completed in the time also when i arrive i added a job which was no trouble, well done the service team.

14 juin 2024
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Réponse de Camper UK

We're delighted to hear that you had such a positive experience with our service at Camper UK! If there is anything else please don't hesitate to get in touch! - From everyone at Camper UK, we wish you happy & safe travels!

Noté 4 sur 5 étoiles

Work carried out great

Work carried out great, only problem was it took 3 hours instead of 2 making the job £114 dearer than estimated.

10 juin 2024
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Réponse de Camper UK

We're delighted to hear that you had such a positive experience with our service at Camper UK! If there is anything else please don't hesitate to get in touch! - From everyone at Camper UK, we wish you happy & safe travels!

Noté 5 sur 5 étoiles

Thank you James

We would like to thank James for the follow up call regarding a minor issue we had, i am pleased to say it has been resolved. Camper UK is a lovely firm to work with regarding sales, after service and any queries you may have. Thank you James and Camper UK Lincoln.

13 juin 2024
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Réponse de Camper UK

We're delighted to hear that you had such a positive experience with our service at Camper UK! If there is anything else please don't hesitate to get in touch! - From everyone at Camper UK, we wish you happy & safe travels!

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