Staff at Camper UK are first class. I had a terrible start to the day, smashed my overhead cab roof window. We all know how expensive these are, but they are also hard to find for a 9 year old Burstne... Voir plus
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My local Burstner dealer was very unhelpful and incompetent. I contacted Camper Uk for advice and Connor took my call. He collected all the necessary information from me and set the ball rolling. He... Voir plus
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The entire team at camper uk worked extremely hard , and the weekend was an amazing experience, the food preparation would have taken so much time and the entertainment was fantastic, especially Shan... Voir plus
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Brilliant experience purchasing our new motorhome from Camper UK. It's obviously a company that values their customers. Staff were extremely helpful, professional and friendly and made sure we were... Voir plus
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À propos de l'entreprise
- Concessionnaire de camping-cars
- Atelier de mécanique automobile
- Agence de location de camping-cars
- Atelier de réparation de camping-cars
Écrit par l'entreprise
A family run business based in Lincoln, Camper UK prides itself on being the complete motorhome company. Whether you are looking to purchase a new or used motorhome, repair or service your existing motorhome or are looking for parts and accessories, we can provide it all at Camper UK. We also have a dedicated fleet of hire motorhomes and our own leisure park for those looking to get away for a well-deserved break.
Coordonnées de contact
Camper UK Ltd, LN24JB, Lincoln, Royaume-Uni
- 01522697070
- enquiries@camperuk.co.uk
- camperuk.co.uk
4,8
Excellent
309 avis
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Great weekend
Great weekend. We all enjoyed ourselves. Thank you for all your hard work.
31 octobre 2024
Avis spontané
Réponse de Camper UK
Thank you for your lovely feedback! We’re so glad to hear you all had a great weekend and enjoyed yourselves. We truly appreciate your kind words about the hard work that went into making the event a success. We hope to see you again soon!
All the best, Camper UK
Camper UK damaged my vehicle.
Camper UK damaged my vehicle and then went into complete denial.
I have been a loyal customer with Camper UK since purchasing a new vehicle from them in 2017. I have spent many thousands of pounds with them having HAB/damp checks, servicing etc. in the intervening years.
However, I noticed over the last couple of years that Camper UK appeared to be churning staff on an extremely regular basis and that the standard of workmanship had been in decline since the departure of Alan Pickering the erstwhile partner and co-founder of the company.
In April 2023 took the vehicle to them to have a noisy swivel seat repaired. Repair not satisfactory, so had to return in 2024. Vehicle handed back to us at end of day by 2 members of staff, one being an apprentice sat in the said chair. To our utter horror some trim had been damaged due to said seat being rammed rearwards to its absolute extremity.
After sales manager then inspected. Virtually ignored us whilst doing so, and basically insinuated that we had inflicted the damage over a number of years and were trying to take a lend of the company. An already fraught situation was massively inflamed by the managers confrontational attitude. I ended up in tears and my husband extremely agitated as a result. A stand-up argument between my husband and the said manager then ensued.
Thereafter, an exchange of emails with current MD resulted. MD of course backed his staff at the expense of a lost customer, as he is obviously so fearful of losing more staff, not that he should necessarily be employing managers with such appalling customer skills.
Within the exchange of emails the MD had the audacity to state that over the years we had been in receipt of multiple goodwill gestures from them. When asked to name even one, he failed miserably. In fact, due to the raft of mostly warranty related issues we had with this vehicle, including new upholstery in Germany, along with the wrong satellite dish fitted by Camper UK followed by an incorrectly fitted replacement by them, we are massively out of pocket with all the travelling to and from their premises, days wasted etc. We actually spent so much time there in our early days of ownership, we almost felt semi resident. If complimentary coffees count as goodwill gestures then yes, we had our fair share, but believe me we got nothing else.
This vehicle has been cherished from new, and in fact quite a considerable sum had just been spent on it having it fully ceramic coated and the alloy wheels totally refurbished.
Had we as owners inflicted this damage we would have been the first people to put our hands up and pay for any repair. Given that the damage itself was not that significant and is probably quite easily rectified, it was the attitude of the after sales manager that was so unpalatable and which turned a relatively benign situation so ugly.
15 août 2024
Avis spontané
Réponse de Camper UK
Thank you for taking the time to share your perspective. While we respect the importance of customer feedback, we believe it is crucial to provide clarity and balance to this situation, as there are two sides to every story.
First, we want to address the core of your concerns: at Camper UK, we pride ourselves on acknowledging and rectifying our mistakes when they occur. However, in this instance, after a thorough investigation, we remain confident that the damage to your vehicle was not caused by our team. This conclusion was based on multiple factors, including the vehicle’s condition when it arrived and the detailed inspection process undertaken before and after the work.
Regarding your comments on staff conduct, we take such matters very seriously. However, it is important to highlight that the situation escalated inappropriately, leading to behaviour that left us with no choice but to ask you to leave the showroom for the safety and well-being of our team.
We understand this experience was upsetting for you, but equally, our staff deserve to work in an environment free from aggression or intimidation. Our management team acted professionally throughout and tried to resolve the situation amicably, but this became increasingly challenging under the circumstances.
We are sorry that this matter has led to the loss of your confidence in Camper UK after so many years as a customer. While we understand your frustration, we firmly stand by the integrity of our team and the actions taken during this incident.
We wish you all the best in your future journeys - Camper UK
What a professional Company - Camper UK.
Our first visit to the Camper UK camp site and their special Birthday Celebration Weekend.We thought the whole long weekend was terrific. And What a lovely camp site.
Everyone worked so hard right from the site, marquee, transfer buses to the showroom. All of it so professional managed .
Very impressed!
And hopefully rewarded with some excellent fund raising for Air Ambulance through extremely good value food & bar pricing, auctions , raffles, etc
Entertainment was brill first-rate , marquee nicely decorated and warm. Hog roast was amazing and well arranged for so many people .What more could you ask for.
The Motorhome Sales and Service Centre was equally impressive and professional in all aspects
We would definitely recommend the Company and hope to come again.
Well done Camper UK!!
31 octobre 2024
Avis spontané
Réponse de Camper UK
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience at our 20th anniversary Celebration Weekend. It’s wonderful to know that you enjoyed everything from the campsite and entertainment to the hog roast and fundraising efforts for the Air Ambulance. We take great pride in offering a professional and welcoming experience, and we're thrilled that it made such an impact. We truly appreciate your recommendation and look forward to welcoming you back in the future!
All the best, Camper UK
Friendly
Friendly, helpful staff. Had a Fiat Professional 1st service on our campervan
15 novembre 2024
Avis spontané
Réponse de Camper UK
Thank you for taking the time to share your experience! We're so pleased to hear that our staff made a positive impression and that your Fiat Professional 1st service went smoothly. We hope to see you again in the future! - All the best, Camper UK
Réponse de Camper UK
Thank you for your kind words! It’s always our goal to create a fun and memorable experience, and it’s great to know we hit the mark. We hope to see you again next year!
Brilliant weekend so well organised all…
Brilliant weekend so well organised all staff really helpful definately coming next year, the camp site itself is very well kept
1 novembre 2024
Avis spontané
Réponse de Camper UK
Thank you so much for your wonderful feedback! We're thrilled to hear you had a fantastic weekend and enjoyed the event. It’s great to know that you found our staff helpful and the campsite well-kept. We’d love to welcome you back next year! Your support means a lot to us!!
Great weekend
Great weekend . Such a lot of hard work and planning had gone into making the event so successful. Well done everybody.
One small comment please could we have better recycling.
31 octobre 2024
Avis spontané
Réponse de Camper UK
Thank you for the great feedback! We’re so glad you had a fantastic weekend and appreciate your recognition of the hard work that went into making it a success. We’ll definitely take your comment about recycling on board for future events. Thanks again, and we look forward to seeing you at the next one!
Fantastic weekend …
We have been to a number of good weekend at Camper UK, but this was something else. A fantastic weekend well planned and executed.
31 octobre 2024
Avis spontané
Réponse de Camper UK
Thank you for the wonderful review! We’re delighted to hear this weekend stood out as something special among past Camper UK events. Knowing you enjoyed the planning and execution means a lot to us. Looking forward to many more fantastic weekends together!
Brilliant weekend
Brilliant weekend, highly recommend. camper couldn’t do enough for the campers. Nicest marquee I have seen, well decorated.
31 octobre 2024
Avis spontané
Réponse de Camper UK
Thank you for the great review! We’re thrilled you had a brilliant weekend and loved the marquee decor. Our team enjoyed making the event special for everyone. Looking forward to welcoming you back!
Camper UK weekend
I thought the whole experience was excellent.
Extremely good value:- site costs, bar tarrifs.
Entertainment, first rate, each evening
Curtesy busses, excellent
Staff, friendly, polite and obliging.
We would definitely recommend and come again.
14 novembre 2024
Avis spontané
Réponse de Camper UK
Thank you so much for your fantastic review! We’re thrilled that you enjoyed our 20th-anniversary celebrations at the Open Weekend. It’s great to hear you found it to be of excellent value with the site costs, bar tariffs, and first-rate entertainment each evening. We’re also glad the courtesy buses and our friendly team made your stay even better. Your support helped us make this event extra special and raise funds for Lincs & Notts Air Ambulance, a cause very dear to us. We’d be delighted to welcome you back in the future. Thank you for being part of such a memorable celebration!
Helpful with good communication
Thanks to Jack and Connor for sorting out some warranty items on our Carthago, kept us informed on parts delivery and made sure all parts were at Camper UK on the planned day so we didn’t have to have 2 visits
30 octobre 2024
Avis spontané
Réponse de Camper UK
Thank you for sharing your experience! We're so pleased that Jack and Connor could assist with your Carthago warranty items and keep everything on track for a single visit. It’s great to hear they kept you informed on parts delivery and made sure everything was ready for you—minimizing visits is always a priority for us. If there's anything else we can help with, just give us a call. Safe travels and enjoy your journeys with your Carthago!
Thanks Connor and Jack for helping sort…
Thanks Connor and Jack for helping sort my outstanding warranty work.
1 octobre 2024
Avis spontané
Réponse de Camper UK
Thank you for the feedback! We're glad to hear that Connor and Jack were able to help with your warranty work. Our team is always here to make sure everything goes smoothly, and we’re delighted they could assist. If there's anything else you need, please don’t hesitate to reach out. Safe travels!
Friendly helpful service.
17 juillet 2024
Avis spontané
Réponse de Camper UK
Thank you for your kind words! We're so pleased to hear that you found our service friendly and helpful. Providing a welcoming and supportive experience is what we strive for. We’re here for anything you need, and we wish you many enjoyable journeys ahead!
What can I Say- excellent service
What can I Say-
The service we received at Camper UK was second to none.
Our MH was fixed, we were well looked after.
We will return for our MOT, service etc.
Can definitely recommend
19 septembre 2024
Avis spontané
Réponse de Camper UK
Thank you so much for the fantastic review! We're thrilled to hear that you had such a positive experience and that your motorhome was taken care of. It's great to know you'll be returning for your MOT and service—your recommendation means a lot to us! We look forward to seeing you again soon. Safe travels! - All the best Camper UK
Repair of delaminated floor of Burstner motorhome
Thank you so much for an excellent repair of our delaminated floor on our Burstner motorhome. Thanks to Chloe and Connor for your efficient organisation of our appointment, and to Dan for his impressive craftsmanship. Thanks for keeping me “in the loop”, for fitting us in earlier than anticipated. I’m only sorry you’re not close to where I live !
13 septembre 2024
Avis spontané
Réponse de Camper UK
Thank you for the lovely 5-star review! We're so pleased to hear that you're happy with the repair of your Burstner motorhome's floor. Chloe, Connor, and Dan will be thrilled to know their work made such a positive impact. We’re glad we could fit you in earlier and keep you updated throughout the process. It’s a shame we’re not closer, but we’re always here for you whenever you need us. Safe travels! - All the best Camper UK
Small warranty job completed very fast…
Small warranty job completed very fast and efficient by Jack , and Connor can not fault service ,
From reporting the issue to completion it was completed with keeping us in the loop right up to work being done
You can’t ask for better K@N pearson
9 septembre 2024
Avis spontané
Réponse de Camper UK
Thank you for the 5-star review! We're glad to hear that Jack and Connor took care of your warranty job quickly and efficiently, while keeping you informed throughout the process. It’s great to know that you’re happy with the service—your kind words mean a lot to us. If you need anything else, don’t hesitate to reach out! - All the best Camper UK
iXeo Bed Repair
Thank you for fitting us in to repair our drop down bed in the iXeo. Works a dream now, thank you! Chloe was very helpful and ensured we were updated and the work completed explained in detail. Our van was left very clean and tidy following the work.
23 août 2024
Avis spontané
Réponse de Camper UK
Thank you for your wonderful feedback! We’re delighted to hear that your drop-down bed is working perfectly now. It’s great to know that Chloe provided helpful updates and thorough explanations during the repair process. We take pride in leaving our workspace clean and tidy, so we appreciate your recognition of that effort. If you need anything else in the future, please don’t hesitate to reach out. - All the best Camper UK
Great after sales experience
I took my Carthago Motorhome into Camper UK for a new cam belt & water pump. After spending all my working life in the motor trade as a mechanic then a service and after sales manager with Volvo, Toyota & Honda this was the first time I have experience of handling a vehicle over for service or repairs. After booking the vehicle in 3 months ago I was very impressed with the confirmation phone call a week earlier to confirm the booking. On arrival Chloe booked me in explained everything and had found 3 recalls from Fiat which they would also carry out. When I picked up the vehicle at the end of the day Chloe explained what had been done and took payment which was exactly what was quoted when I made the booking 3 months ago. Great friendly professional service. When I buy my next Carthago I will have no hesitation purchasing from yourselves.
27 août 2024
Avis spontané
Réponse de Camper UK
Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience with us at Camper UK. It's always our goal to provide professional and transparent service, so it's great to know that Chloe and the team were able to meet your expectations. We're particularly pleased that, with your extensive background in the motor trade, you were impressed with the service you received from start to finish. Your trust means a lot to us, and we look forward to assisting you again when you're ready for your next Carthago. Safe travels and see you again soon! - All the best Camper UK
Proper Job
We had some work done recently to cure a damp problem on our Burstner motorhome and the whole process was handled very smoothly from start to finish.
From Jack the Service Manager to his expert team in the workshop, we were treated well and kept informed throughout.
We have used Camper UK for some years now and it is always worth the long journey to them so that the service or repairs are carried out properly.
Many Thanks.
16 août 2024
Avis spontané
Réponse de Camper UK
Thank you for your kind words Ian! We're thrilled to hear that you had a smooth experience with us. Jack and the team are committed to delivering top-notch service, and it's great to know it's appreciated. We look forward to continuing to serve you and your Burstner motorhome in the future. Safe travels! - All the best Camper UK
Good service
Good service, good coffee and well looked after and kept informed by Chloe. A good experience all round 👍
15 août 2024
Avis spontané
Réponse de Camper UK
Thank you for the great feedback! We're glad you enjoyed the service (and the coffee!). Chloe will be pleased to hear she made your experience a positive one. We look forward to seeing you again! - All the best Camper UK
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