We purchased the Camptech Starline Elite 260 around three months ago for our Elddis Chatsworth 155 after seeing one set up at Spinney in Knutsford. It was a bit of an impulse buy, but one we'v... Voir plus
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Sold as all season air awning fit for a seasonal pitch; it is not. Poor fit on our size 14 that allows water to pool in middle. Does not manage the heavy rain that Peak District gets & has comple... Voir plus
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We purchased our first awning from Jeff Bowen Awnings. Amazing customer service. The awning is erected for all year purposes and has withheld all the awful weather we have had storms, 50mph winds w... Voir plus
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Lived in caravan for one year while we renovated our home, we had the Camptech Savanna Awning, purchased from Norwich Camping and Leisure, it was amazing. Even in the coldest days and nights it kept n... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We supply Traditional and Inflatable Awnings, as well as Drive Away Awnings for Campervans and Motorhomes.
Coordonnées de contact
Unit 36/37, Stretford Motorway Estate, M32 0ZH, STRETFORD, Royaume-Uni
- 01977529897
- info@camptech.com
- camptech.com
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I put a order in for full air tube for…
I put a order in for full air tube for my Kensington it didn't get delivered so I rang camptech not the dealer and they told me no 1 tube was missing so they didn't send it out so I agreed to wait for it to come in week later I rang back on the Friday to see if there any up date to be told no 1 tube has arrived but no 2 is missing so I asked y and I was not happy she would not tell me and slammed the phone down this is not how you treat your customers at all very disappointing in the company
3 juillet 2026
Avis spontané
Réponse de Camptech Products
Dear Customer,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are dissatisfied with your recent experience.
Having reviewed the matter internally, we would like to provide some clarification. Camptech is a manufacturer and wholesaler, and as such we supply our products and spare parts through our authorised dealer network rather than directly to end consumers.
Throughout our conversations, our team attempted to explain that all orders, updates and communications regarding your purchase should be handled through the retailer from whom the order was placed.
With regard to the spare air tube, our records show that there are delays due to stock availability of the components required to complete the order, in which we did advise your dealer.
Whilst we appreciate this was frustrating, we were providing updates based on the information available at the time.
We would also like to address the comments regarding the telephone conversation. The member of staff involved reported the call to management immediately following the conversation, as they felt the tone and manner in which they were spoken to was unkind and confrontational.
We fully understand that delays can be frustrating, however we expect all conversations with our staff to remain respectful. Our team are committed to helping customers and dealers wherever possible and should be treated with the same courtesy they extend to others.
We remain committed to assisting with any genuine product or spare parts enquiries and would encourage all future communication regarding this order to be directed through the supplying retailer, who remains best placed to manage the order and liaise with us on your behalf.
Impulse Buy... Best Camping Decision We Made!
We purchased the Camptech Starline Elite 260 around three months ago for our Elddis Chatsworth 155 after seeing one set up at Spinney in Knutsford. It was a bit of an impulse buy, but one we've never regretted.
The quality was obvious from the first time we put it up. The single inflation system makes assembly quick and straightforward, and it provides loads of extra living space – easily enough room for six camping chairs. It feels far superior to some of the more budget air awnings we've seen, and the price definitely reflects the quality of the materials and finish. It also looks fantastic once it's up.
We've used it in both wind and rain, and it's been rock solid. It keeps the weather off brilliantly and makes sitting outside possible even on cooler, out-of-season camping trips. It actually became our safe haven after I broke my arm, giving us a warm, dry space to relax when camping could easily have been cut short.
We also had to contact customer services after discovering a buckle was missing. The process couldn't have been easier. We returned it through our local Spinney store and received a brand-new replacement in under a week. The only slight mix-up was that the replacement was the newer 2026 model with aluminium veranda poles instead of the inflatable ones we'd originally had. It wasn't a major issue, and replacements were inexpensive, but what really impressed us was how quickly and professionally the problem was resolved.
Overall, we couldn't be happier with our purchase. The quality, appearance, ease of assembly and extra living space have made it a real game changer for us. In fact, we've already recommended it to friends, and one has since gone on to buy one too. We wouldn't hesitate to buy another Camptech product in the future.
30 mai 2026
Avis spontané
Réponse de Camptech Products
Hi Jane,
Wow – what a fantastic review! Thank you for taking the time to share your experience with your Starline Elite 260.
We're delighted to hear that what started as an impulse purchase has turned out to be such a positive addition to your camping adventures. It's great to know that the quality, ease of pitching and extra living space have lived up to your expectations, and that the awning has performed so well in all weather conditions.
We're especially pleased that the awning was able to provide a comfortable and sheltered space during your recovery after breaking your arm. Hearing how our products help customers continue enjoying their holidays, even when circumstances aren't ideal, is exactly why we do what we do.
Thank you also for your kind words regarding our customer service team and our valued dealer, Spinney. While we're sorry there was an issue with the missing buckle, we're pleased the matter was resolved quickly and professionally.
Perhaps the biggest compliment of all is that you've already recommended Camptech to friends and inspired another purchase. Recommendations like yours mean the world to us and are a huge part of our continued growth.
From everyone at Camptech, thank you for your support. We wish you many more happy camping trips with your Starline Elite 260 and look forward to being part of your adventures for years to come.
Kind regards,
The Camptech Team
Sold as all season air awning fit for a…
Sold as all season air awning fit for a seasonal pitch; it is not. Poor fit on our size 14 that allows water to pool in middle. Does not manage the heavy rain that Peak District gets & has completely collapsed with weight of water twice as it does not flow off properly. We have taken it down - readjusted it, added air, everything we could think of & now have resorted to propping up the middle beam with wood above the window.
We are not novices to awnings, and wish we had not gone from our old faithful £250 second hand Isabella dorema poled awning to this which we had no problems with.
At a cost of £1800 plus storm straps it has poor instructions, poor quality & is a pile of rubbish. Only one curtain per window & barely fit.
Putting up is hard work & very heavy.
The only reason it’s got one star is for the colour.
6 avril 2026
Avis spontané
Réponse de Camptech Products
Hi Sue,
Thankyou for your review.
We are currently unable to locate any records relating to the issue you have described.
Could you please provide your full name, the dealership involved, and the date the warranty claim was submitted? Once we have these details, we will be able to investigate the matter further and assist you accordingly.
Kind Regards,
Camptech Products Limited
Camptech awnings are rubbish
I can only advise anyone NOT to buy this product. It came down in the first week of rain. I have had to but 8 poles to try and keep it up. This awning so far in repairs has cost me over 500 pound. Stay well clear of it or you will be wasting your money. the poles are flimsy, so beak in a bit of wind when it collapses.PLEASE take my word for it. DO NOT BUY!!!!!! I paid a professional man to put it up the following year and within one week it was down again.So I have tried with this awning.
26 mai 2026
Avis spontané
Réponse de Camptech Products
Hi Jean,
Thankyou for your review.
We are currently unable to locate any records relating to the issue you have described.
Could you please provide your full name, the dealership involved, and the date the warranty claim was submitted? Once we have these details, we will be able to investigate the matter further and assist you accordingly.
Kind Regards,
Camptech Products Limited
Avoid . They do not listen or acknowledge your problem..
Avoid...there are other makes out there.
Brought a buckingham awning in March.. side poles came down putting 2 holes in canvas and in binding around exit point for canopy after 4 days. Contacted camping shop who were brilliant and did a request to camptec. So disappointed not once have Camptec acknowledged any poor workmanship or even pretended to listen.
I have later found out in the new Buckingham awning they are putting in bigger clamps which was the problem.. the clamps supplied were too small and could not be tightened. Even with pliers.. which broken wing nut when tried to get undone and still moved. But I was told it was my fault basically.
If you do buy one be prepared to have to buy extra poles to keep it up and from rain pooling.
As a seasonal awaning it needs some adaptions to make it fit for purpose.
1 mai 2026
Avis spontané
Réponse de Camptech Products
Hi Nichola,
Thank you for your review.
We have reviewed your warranty submission, and the only information provided to both ourselves and the dealership was that the pole had “come off” the clamp and rubbed against the roof, creating holes. There was no mention of a broken wingnut prior to this review.
Based on the evidence submitted, our findings indicate that the clamp and fixing arrangement appear to be misaligned rather than showing signs of a component failure. The bolt and clamp positioning do not appear to have been fitted correctly, and there is no clear evidence of a stripped thread, fractured part, broken fixing, or any other defect that would suggest the clamp was unable to tighten due to a manufacturing fault.
Instead, the images provided are more consistent with the clamp not being correctly engaged during assembly, which would have prevented proper compression onto the pole.
As previously advised to your dealership, should you wish for the matter to be reconsidered, we would require further clear evidence demonstrating that the clamp itself is defective when correctly assembled. This would need to include:
Detailed photographs of the component removed from load
Close-up images of the thread and clamp seating faces
Confirmation that the awning was fully assembled in accordance with the fitting instructions at the time the issue occurred
This information can be submitted via your dealership, and we will be happy to review the matter again.
We would also like to clarify that no changes have been made to the Buckingham frame system, so we are unsure where this information may have originated from.
Kind regards,
Camptech Products Limited
Bought Camptech awning at Glasgow…
Bought Camptech awning at Glasgow caravan show in February just put it up this week in April 2026. Instructions were not very clear but worked it out ourselves and watched a YouTube video. Once you have put it up once the next time will be easy enough. Nice looking awning
6 février 2026
Avis spontané
Réponse de Camptech Products
Hi Rick,
Thankyou for your review.
We’re pleased to hear that you’ve had such a positive experience with Camptech and one of our dealers. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
This is John who bought one of your…
This is John who bought one of your falsely advertised full season awnings that fell apart after a couple of days. Your reply is like your awning.A Joke. I have lost over 1k on a not fit for purpose awning. That isn’t full season. I had to purchase another awning Dorema after yours fell apart. Guess what I went to Anglesey for Easter. Had storms at 56 mph and gusts over 106 mph with hail non stop all night and most of day. The Dorema which I bought is advertised as full season and not a thing was wrong with it. So how come your cheap made awning fell apart in winds and rain 50 percent less than what I have just experienced. Is it because the awning I bought of you was badly manufactured.YES. Your reply to my previous post is a JOKE JUST LIKE YOUR AWNING. NOT FIT FOR PURPOSE. DO NOT BUY CRAPTECH
12 mars 2026
Avis spontané
Réponse de Camptech Products
Hi John,
Thank you for your second review.
To clarify, the product is not falsely advertised it is described as a seasonal awning, not a storm-proof one. Awnings are constructed from fabric and poles, not permanent materials, and you mentioned that the damage occurred during adverse weather conditions. We also have not received any images showing the awning fully erected and correctly secured prior to the damage, which makes it difficult for us to assess the original setup and usage conditions.
We’re pleased to hear you’re happy with your self proven storm-resistant awning from Dorema. However, it’s worth noting that, like ourselves and most manufacturers, they also do not cover damage caused by extreme weather conditions, excessive tensioning, or misuse.
Have a lovely day :)
Kind regards,
Camptech Products Limited
Cannot buy replacement panels
I brought a camptech kensington air awning just over a year ago. I have just been told that camptech do not supply replacement front panel. My awning front panel was damaged by storm Dave and I can't get a replacement one! Why is the question I spent a lot of money on this awning so you would think that spare panels would be available. You buy a car to find out that you cannot get replacement panel if you have an accident. So I would advise think against buying a camptech awning.
5 avril 2026
Avis spontané
Réponse de Camptech Products
Hi Darren,
Thank you for your review.
We’re sorry to hear about the issue with your awning.
Unfortunately, front panels are not interchangeable, as they are specifically cut to fit each individual awning rather than just the size.
We also do always recommend taking your awning down during storms to help reduce the risk of any potential damage.
If the panel requires repair, you can contact our repair centre, TVS, on 01204 708131. They’ll be able to assist you further with arranging a repair.
Kind Regards,
Camptech Products Limited
Very very unhelpful customer service
Camptech starline elite 300 air awning. Only had the awning a week and put it up for 3 days, awning seems good quality so far, I contacted Camptech to ask about veranda bars, they replied by email to say the veranda bars are alloy not air and that they don't deal direct with the public and couldnt send a link to the poles we need and that i should contact a dealer, i have searched the internet for these poles and no luck, this is the worst customer service ever UPDATE
I clicked on the link you sent and I still can't find these poles, it is absolutely crazy that this starline ELITE has alloy poles but the cheaper version has air poles, also since I left a 1☆ review you have changed your attitude and trying to help which you should of done in the 1st place
9 avril 2026
Avis spontané
Réponse de Camptech Products
Hi Annon,
Thank you for your review.
I’ve seen your email regarding the Starline Elite 300. For this model, alloy veranda poles are used rather than air poles, which is why the image you shared shows the fitment for the alloy version. You can still create a veranda just the same, but with poles not air tubes.
Our customer service team did advise that you would need the SL517-J Alloy Veranda Poles, which are suitable for the Starline Elite 260/300/390. These can be purchased through any Camptech dealership as we do not sell directly to the public.
You can also find the item on our website here, which can be provided to any Camptech dealer who will be able to assist you with the purchase of these:
https://www.camptech.com/product/alloy-veranda-pole-for-starline-elite/
If you need any further assistance, please don’t hesitate to get in touch.
Kind Regards,
Camptech Products Limited
___________________________________________________
Hello again,
Further to the your edited review, if you search Google for “Starline Elite Alloy Veranda Bar,” you should find relevant results. For convenience, I’ve also included a link to one of our dealers who can supply this item:
https://www.a2zcamping.co.uk/poles-pole-sets/camptech-starline-air-elite-alloy-veranda-bar.html
The alloy veranda bar is a design update we introduced to the Starline Elite. Whether the bar is air or alloy does not affect its function it still creates the same veranda effect. Other brands offer similar alloy veranda bars for comparable models.
We welcome all reviews, as experiences can vary from person to person. There has been no change in attitude, the information remains consistent. However, different areas are managed by different team members, so responses may vary slightly.
Hope this helps!
Kind regards,
Camptech Products Limited
Top Notch experience.
Top Notch experience.
We originally ordered an Atlantis from Purly outdoors in Nuneaton, unfortunately the Atlantis was on back order & not available until May, so we took the bull by the horns & ordered a Buckingham instead.
Extremely pleased with this choice, it's a HEAVY awning to erect, however when completed it does look "The Business" on the side of our Bailey GT75 Portofino.
The following is not in anyway meant as a criticism but more of a "user engineering" point of view.
The Buckingham is 3 metres wide & honestly it could really do with 2 extra stantions at either end, This would make it far more "stable" in high winds ....(personally I purchased 2 extra poles & it is now far more of a "solid" construction)
Further, 1 roof rafter does not do the job of keeping the fabric "tight" on the roof, again I purchased an extra roof rafter & it is amazing the difference it makes.
Overall 9.75 outta 10 ....a little more consideration on the 3 metre width would have been a good way to go !!
24 mars 2026
Avis spontané
Réponse de Camptech Products
Hi Keith,
Thankyou for your review.
We’re pleased to hear that you’ve had such a positive experience with Camptech and one of our dealers. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
In response to your reply
In response to your reply. You fail to mention that you deemed that a bird had probably caused the damage.
Yes you agreed to repair as a gesture of goodwill, which we accepted, but had we known what a botch job the repair would be, then we would have refused the repair.
For a professional repair company, I can only say what an absolute unacceptable repair they have carried out. It would highly unlikely withstand the stretching of the canvas and the elements of the weather.
Maybe you should take on board other customers opinions on how unhelpful the customer service and aftercare from Camptech is.
Your awnings are far from cheap, so would expect a better level of customer service. Yet this is not the case. Just reading other reviews about Camptech and your lack of empathy, says it all.
Camptech products are ones to definately avoid buying.
7 mars 2026
Avis spontané
Réponse de Camptech Products
Hi Alyson,
At no point have we stated that a bird caused the damage. Our response to the dealership was as follows:
“Upon close examination of the damaged area, we observed that the outer threads around the tear are frayed and pulled outward, which is consistent with the fabric having been caught or snagged by a sharp or pointed object.
This type of damage pattern typically occurs when an external force is applied in a single direction, causing the outer weave to separate.”
There is no mention of a bird in any of our correspondence to the dealership, so we are unclear as to where this assumption has come from.
In regard to the repair, the method used is specifically selected for this type of damage. Small tears cannot be effectively patched, and alternative methods such as stitching or clear patches can lead to further issues over time, including peeling or water ingress. Seam sealant bonds directly to the material, providing a durable and watertight repair, which is why it was used in this instance. This is a widely accepted approach, and any awning repair specialist would confirm this.
We do not believe our customer service is at fault in this situation. The concern appears to stem from dissatisfaction with the outcome, rather than the service provided. A new canvas was requested, which we were not obliged to supply. However, we carried out a goodwill repair in an effort to assist.
While we always aim to support our customers where possible, in this case the issue reflects a difference in expectation rather than any shortcoming on our part.
Many customers would not share your view that we should be avoided, but we respect your right to express your opinion.
Kind regards,
Camptech Products Limited
We purchased our camptech Savannaha…
We purchased our camptech Savannaha from Pontypridd Caravans
Which was completed within days of purchase and collection
25 février 2026
Avis spontané
Réponse de Camptech Products
Hi Chris,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Outstanding quality
We purchased our first awning from Jeff Bowen Awnings. Amazing customer service. The awning is erected for all year purposes and has withheld all the awful weather we have had storms, 50mph winds we are really impressed. Made to high quality standtand would definitely purchase again without hesitation.
25 septembre 2025
Avis spontané
Réponse de Camptech Products
Hi JB,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech and your awning withheld through the weather! Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Bought camptech atlantis dl from…glossop caravans
Bought camptech atlantis dl from glossop caravans last week which arrived 2 days later checked contents and found the veranda pole that we ordered as an extra was missing spoke to dominic the salesman who checked contents over whatsapp and agreed to send another one out which arrived the next day
Awning won’t be going up on seasonal pitch till April so can’t comment on that but reading reviews should have no trouble
17 janvier 2026
Avis spontané
Réponse de Camptech Products
Hi Elaine,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support. We are so delighted you managed to get sorted!
Kind regards,
Camptech Products Limited
Excellent product
15 janvier 2026
Avis spontané
Réponse de Camptech Products
Hi Paul McVeigh,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Réponse de Camptech Products
Hi Kev Mason,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Camptech Count DL
We purchased our Camptech Count DL awning from A&E leisure. They were very helpful in answering all of our questions and did so very quickly. Delivery was very efficient and everything arrived well packaged. We haven’t yet had chance to use the awning as the 2026 season is yet to begin, but we are very much looking forward to it.
14 janvier 2026
Avis spontané
Réponse de Camptech Products
Hi L.Edwards,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech and A&E Leisure. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Bought our Starline 200 at the NEC…
Bought our Starline 200 at the NEC 2025. It arrived in good time and now used twice and really impressed with it.
10 janvier 2026
Avis spontané
Réponse de Camptech Products
Hi Graham,
Thankyou for your review!
We are glad to hear that you have had such a positive experience!
Camptech places a strong emphasis on building lasting relationships with its customers and our company values customer feedback!
Best regards,
- Camptech Products Limited
Buckingham Awning
I first spoke to the Camptech team at The Caravan and Motorhome Show, and they were incredibly friendly and helpful. Their advice made choosing the right awning easy.
I purchased the Buckingham awning, and it has been absolutely brilliant—no issues whatsoever. The quality is outstanding, and it’s clear the product is built to last.
In fact, because of how impressed I’ve been, friends and family have since purchased Camptech awnings too. Great product and great team—highly recommended!
18 janvier 2025
Avis spontané
Réponse de Camptech Products
Hi Scott,
Thankyou for your review!
We are glad to hear that you have had such a positive experience!
Camptech places a strong emphasis on building lasting relationships with its customers and our company values customer feedback!
Best regards,
- Camptech Products Limited
CampTech Savanna DL Size 18. Hard work.
The awning was very difficult to erect. The instructions might as well have been in a foreign language. It took me four hours to erect and the result was not satisfactory. A few days later it rained and there was extensive pooling on the roof. After a prolonged discussion with the supplier, the CampTech manager visited and adjusted the setup. It took him 3 hours and it still is not perfect; it certainly does not look like the publicity photos. However, we accepted it. To resolve the roof pooling requires "roof-raiser" poles. These are described by at least one supplier as "essential accessories". If they are essential why are they not in the package? Why must they be bought separately?
The awning itself gets a 2 because I believe there are design faults. The CampTech manager gets a 4 for effort and perseverance. But I would not buy a CampTech awning again.
16 mai 2025
Avis spontané
Réponse de Camptech Products
Hi Michael,
Thank you for taking the time to leave a review.
We are sorry to hear that our instructions did not meet your expectations. These have recently been updated to help make the process clearer and easier for customers, including images and step by step instructions.
Camptech does not deal directly with the public, which includes site visits. Therefore, the individual who identified themselves as a “Camptech manager” was not a representative of our business. This may have been one of our suppliers or the retailer from whom you purchased the awning.
Roof raisers are optional accessories. While some customers find them necessary depending on their setup or site conditions, others do not, which is why the choice to purchase them is left to the customer.
We are sorry to hear that you would not consider purchasing a Camptech awning again. However, should you require any further assistance, we do encourage you to get in touch.
At Camptech, we place a strong emphasis on building lasting relationships with our customers, and we genuinely value all feedback.
Kind regards,
Camptech Products Limited
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