I liked your website and found it very easy to navigate and indeed found a nanny position through your organization. The only thing I found difficult is very few potential clients didn’t specify where... Voir plus
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Lisez les avis des autres
Terrible, the quality of people on there is horrible as it all internationals looking for someone to sponsor, or local internationals who don’t speak English or have ECE but want to be paid $40/hour -... Voir plus
I used Canadian nanny to find a parttime live out nanny for my 10 month old. One frustrating part in my opinion was how little effort some nannies put into their profiles, but that’s not really the... Voir plus
Have used Canadian nanny 3 times now and have consistently been very happy with the results. All Nannie’s we’ve hired have been from this site and we are so appreciative for the ability to connect wit... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
CanadianNanny.ca is an online job posting service dedicated to assisting families in Canada to find a nanny, babysitter, adult caregiver, housekeeper, or pet sitter with a wide range of individuals available. With over 15,000 jobseekers registered searching for work across Canada, there is someone for everyone! There are a variety of membership options to suit every family, granting full access to the database. Every jobseeker has posted a 3-page profile stating their experience, qualifications, availability and contact information which is available to registered families. Families can register in just 5 minutes online at www.canadiannanny.ca and will have access to the database immediately. One place to solve all your care needs – nanny, babysitter, adult caregiver, housekeeper and pet sitter!
Coordonnées de contact
Etats-Unis
- canadiannanny.ca
3,6
Moyen
115 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Too many scammers on this site
Too many scammers on this site: seriously pursuing work and it just makes it that much harder.
15 juin 2024
Réponse de CanadianNanny.ca
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience with scammers on our platform. We understand how frustrating this must be, especially when you are seriously looking for work.
We continuously strive to improve our security measures and actively work on enhancing our scam detection techniques to create a safer environment for all our users. We also encourage our community to report any suspicious activities immediately, as this helps us take swift action.
If you could share more details about your encounters or have suggestions on how we can improve, please reach out to us at https://help.careguide.com/hc/en-us/requests/new. Your safety and satisfaction are our top priorities, and we're here to support you in any way we can.
Great but inflexible
Like: I found a nanny.
Dislike: very inflexible policies around cancellation. I canceled just a couple hours late and was charged an entire extra month and they wouldn’t reverse it.
23 mai 2024
Réponse de CanadianNanny.ca
Thank you for taking the time to share your experience and feedback with us. We're glad to hear that you found a nanny through our platform, but we understand your concerns regarding our cancellation policy.
While our policies currently do not allow for refunds, we value your satisfaction and would like to ensure that the remaining time you've paid for is put to good use. Please reach out to our support team with your account email address at https://help.careguide.com/hc/en-us/requests/new, and we'd be happy to provide you with a credit that can be used at a later date.
We're continually working to improve our services and policies, and your feedback is important in this process. Thank you again for your feedback and for choosing our service.
Useless platform
In this platform there are many scammers with different names and different stories. Website dont care about them and never block them they are good for website they pay premium which is good for website and never block them so 3-4 years i am in this platform I see i messaged about thousands of families even one reply back to me never ever . Very useless website👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
25 mai 2024
Avis spontané
Réponse de CanadianNanny.ca
Thank you for your feedback. We are very sorry to hear about your experience. We take reports of scammers very seriously and have several systems in place to detect and address suspicious activity. Our goal is to provide a safe and trustworthy platform for all users.
You can report any concerning family directly to us by marking their message as a scam. When you do this, our team will review the conversation, investigate the individual, and take appropriate action. However, it's important to note that our ability to take action is limited to activities that occur within our platform. We cannot monitor interactions that take place outside of our system. For this reason, we strongly recommend keeping all communication on-site, where we continuously monitor for any scam-like behaviour.
We value your feedback and are committed to improving our platform to better serve our community. If you have further concerns or need assistance, don't hesitate to contact our Care Support team directly at https://help.careguide.com/hc/en-us/requests/new. We can answer any questions or concerns you have.
Good but not great
Good but not great. We ultimately found a nanny out of it, but navigating the candidates wasn't easy. I think the AI tool that's used to auto-draft responses was getting in the way more than helping.
15 mars 2024
Réponse de CanadianNanny.ca
Thank you for taking the time to share your feedback. We're glad to hear that you ultimately found a nanny, but we're sorry to learn that navigating through candidates was not as smooth as it should have been.
We appreciate your comments regarding our AI tool for auto-drafting responses. It's designed to streamline communication, but it sounds like some adjustments may be needed to serve our users better. We'll take your experience back to our team to see how we can improve this feature to make it more helpful rather than a hindrance.
I used Canadian nanny to find a… parttime nanny
I used Canadian nanny to find a parttime live out nanny for my 10 month old. One frustrating part in my opinion was how little effort some nannies put into their profiles, but that’s not really the sites fault.
I wonder if there is a way to ensure potential nannies have actually read your profile. Receiving hundreds of “I’m interested in the job” just crowded up my inbox and made the selection process feel more overwhelming. We are after all finding someone to care for our most precious and vulnerable.
10 avril 2024
Easy to connect with families
Easy to connect with families, safe & I have recieved work of this site. From good family's 👍
20 avril 2024
Customer service is zero help, won't use this service again
I unposted my job listing thinking this would deactivate my account, however, got charged the following month. Customer service has refused a refund. Although this was my error, their website should specifically let subscribers know that unposting does not deactivate your account. I will not be using this service again as they could have done better at informing subscribers of how to cancel their account.
16 avril 2024
Réponse de CanadianNanny.ca
Thank you for sharing your feedback. We want to clarify that unpublishing a profile does not cancel an active subscription. Your subscription can remain active even if your profile is not publicly visible. For more details on managing subscriptions and profiles, please visit our help center (https://help.careguide.com/hc/en-us/articles/4408476198676-How-to-publish-and-unpublish-your-profile).
We take your concerns seriously and are actively working to make the distinction between unpublishing a profile and cancelling a subscription clearer on our website. This effort aims to prevent any future confusion and improve the experience for all users.
We appreciate your input, as it is crucial in helping us enhance our services.
Great resource!
There were many candidates to choose from and interview. I disagree with the complaint that the site should validate legal ability to work in Canada. That is up to you to verify as the potential employer. Some people want to hire someone from abroad - maybe from their own country so that the kids will learn the language and customs. You have to ask if they are legally eligible to work in Canada - that should be the first question always! and go from there.
We did the background check, including social media and police check. Also, you need to give the new nanny a three month probationary period, just as it is done with any job. Sometimes it takes a few tries. That's life. You want to make sure the kids have the right person caring for them and that you get along with them.
We were very happy with the process and the support received by CanadianNanny.ca. They were responsive, supportive and knowledgeable.
It would be helpful if you could allow us to pull our add after we find a nanny. I do keep getting interested people and I have to respond to let them know that we found someone already. I don't mind paying the rest of the subscription, but it is time consuming because I don't want to be rude and just not respond.
1 avril 2024
Avis spontané
Good system to connect employers with…
Good system to connect employers with propective nanny candidates.
Needs to improve the system of ensuring that prospective candidates are legally permitted to work. Several interviews were carried out with candidates lacking the legal perogative to work in Canada. I do not wish to engage in unlawful employment.
14 avril 2024
I found a family to work with
I found a family to work with, so I'm very happy and thankful for the help, the page is friendly, which helps to get closer to families.
1 avril 2024
The overall process was quick, efficient, and easy
The overall process was quick and efficient.
- when posting the job, their system helps with the write up which is a great very busy parents like me.
- they have specific guidelines for hiring a nanny, for example for conducting interview, reference check, etc. These are great because they helped me feel more confident in my decision.
- they're system takes you to the end. E.g. running a background check and hiring a payroll. It didn't leave me hanging after I found my candidate.
- they have lots of qualified nanny candidates in their system.
If they can also make an app, it'll be amazing. I had to make sure I leave their website open on my phone while doing my nanny search which was fine too. But having an app would be even easier.
24 mars 2024
I would not recommend to signup for a…
I would not recommend to signup for a subscription model. They do not tell you that you are auto enrolled and is not easily able to cancel the subscription. I think we should make a law against this types of subscription model as a lot of customers are badly taken advantage of by it.
27 mars 2024
Réponse de CanadianNanny.ca
Thank you for your feedback, and I'm sorry to hear about your experience with our subscription model at CanadianNanny.ca.
We take your concerns seriously and apologize for any confusion or inconvenience with the subscription process. Your input is vital, and we'll use it to refine how we communicate our auto-renewal policy and simplify the cancellation process.
Our goal is to be clear about our auto-renewal policy, highlighting our terms of service and cancellation policy during the signup and in confirmation emails, and providing detailed cancellation instructions in our help center.
If there's anything we can do to assist you or if you need help with managing your subscription, please reach out to our Care Support team at https://help.careguide.com/hc/en-us/requests/new. We are committed to ensuring a better experience for all our users and addressing any issues promptly.
Thank you again for your feedback.
Okay website resource
For the price paid for subscription, I have not had success with finding candidates. I received messages from candidates who had not read my job description. Overall, I liked having a list of candidates I could look over but I’m not convinced it was worth the price of subscription.
2 mars 2024
Réponse de CanadianNanny.ca
Thank you for sharing your experience with CanadianNanny.ca and for the honest feedback. I'm sorry to hear that you haven't found the success you were hoping for with our service, despite having access to a list of candidates.
We understand the importance of finding the right match and how frustrating it can be to receive messages from candidates who haven’t fully engaged with your job description. We are continuously working on improving the quality of connections between families and caregivers to ensure a better and more valuable experience for our users.
Your input about the subscription value is especially important to us. We aim to offer a service that is both useful and worth the investment. Your feedback will be taken into consideration as we strive to enhance our platform and pricing structure.
If there's anything specific you feel could improve or if you’d like to discuss how we can make your experience better, please reach out to us directly at https://help.careguide.com/hc/en-us/requests/new.
Thank you again for your review.
AVOID AT ALL COSTS!
After paying their exorbitant subscription fees for over a year, received 2 incompetent, underqualified, rude nannies. Emailed and called them about it and never received any feedback or communication. Tried to cancel and had to jump through some hoops. Overpriced, non existent customer service, incompetent nannies, convoluted cancellation policy and all around terrible company to deal with.
24 février 2024
Avis spontané
Réponse de CanadianNanny.ca
Thank you for sharing your feedback, and I'm truly sorry to hear about your negative experience. It's concerning to hear that the nannies you connected with did not meet your expectations and, even more so, that you felt let down by our customer service.
We aim for a response time of 24-48 hours for all emails. If you haven’t received a reply, please check your spam or junk folders, as sometimes our responses can end up there. To ensure we address your concerns directly, please contact us again at https://help.careguide.com/hc/en-us/requests/new.
Regarding subscription cancellation, we want to make this process straightforward. Everyone can cancel their subscription in 3 easy steps: From your account, click on Settings, then click Subscriptions & Payments, and lastly, Cancel Subscription.
We take your comments seriously as they help us identify areas for improvement. Our goal is to provide a valuable service and a better customer experience, and your input is crucial in this process.
Thank you for bringing these issues to our attention.
Is very helpful and safe
Is very helpful and safe! Because the site won't allow you easily to see the phone numbers.
17 février 2024
#1 Nanny site
Profiles are large enough to include lots of details with pictures as well makes this the best nanny site for matching families and nannies! Also posting the area of town that the families/nannies lives in is very helpful!
14 février 2024
Success finding appropriate caregiver
We got our new caregiver for our disabled adult daughter here. She is fabulous.
What wasn't so great was getting many people wanting to nanny my newborn or toddler, which we don't have. My add was clear what our needs were.
We are very thankful for finding us the right person for the job.
29 janvier 2024
Réponse de CanadianNanny.ca
Thank you for your review. We're delighted to hear that you found a fabulous caregiver for your daughter through our platform. Finding the right match is what we aim for, for all our users, and it's wonderful that you've had success.
I can understand the frustration and inconvenience caused by receiving applications from candidates who did not match your specific needs, especially given that your profile clearly stated your requirements.
Your feedback is invaluable in helping us improve our service. We're truly thankful that you found the right person for the job, and we'll work on refining our matching process to enhance the experience for all our users.
Thank you again for your feedback and for choosing our service.
Good/bad
I found two Nannies that were very good and worked out very well.
Majority of available Nannies were old listings and never responded. One in 10 never even showed up to work.
The Nannies have not been vetted and in fact one turned out to be negligent and criminally irresponsible . I also found most listings were Nannies who needed sponsorship which is too much of a commitment.
All in all, I found your site quite good as it did work for me with a little due diligence
1 novembre 2023
Réponse de CanadianNanny.ca
Thank you for sharing your experience. We're pleased to hear that you found two nannies who met your needs and worked out well.
We apologize for the challenges you encountered with outdated listings and unresponsive candidates. We strive to keep our database as current as possible. We understand the importance of reliability and are disheartened to hear about your experience with a negligent nanny. Our goal is to provide a platform that facilitates safe and effective connections, though we encourage users to conduct their due diligence as part of the hiring process.
Your feedback regarding the prevalence of nannies needing sponsorship is valuable, and we recognize that this may not fit everyone's circumstances.
Thank you again for your feedback; it is invaluable in helping us improve our service.
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