Avoid this company. I used their service thinking it would help me avoid being scammed, but it turned out to be the opposite. I paid £5.95 for a basic PDF report, which was incomplete and didn’... Voir plus
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Lisez les avis des autres
As per every other review on here, paid for initial one-off report at £5.95 and lured into a hidden subscription of £39.90 per month. No other emails since the initial report - most companies will pro... Voir plus
L'entreprise a répondu
Vile company as previous other reviews this company ISN'T transparent about signing you up to a subscription 48hrs after you pay . Contacted them and raised a complaint requesting a refund and they h... Voir plus
L'entreprise a répondu
Disingenuous, with information which you can otherwise get for free. Customer services will point at the T&C's if you complain. No refund on the £39/monthly subscription. Poor service, use an alterna... Voir plus
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À propos de l'entreprise
À propos de Car Checking
Écrit par l'entreprise
Coordonnées de contact
1,2
Mauvais
1 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Avoid this company.
Avoid this company.
I used their service thinking it would help me avoid being scammed, but it turned out to be the opposite. I paid £5.95 for a basic PDF report, which was incomplete and didn’t offer anything useful for a standard UK vehicle.
Not long after, they attempted to charge my card £39.90 without authorisation. I reached out by email and they gave shady response that it was in terms and conditions. As you can also see from other reviewers, they had the same experience, and hence, this guys are openly stealing other people money. Scammers.
This behaviour raises serious concerns. I would strongly recommend staying away.
24 avril 2026
Avis spontané
Réponse : Car Checking
Hello,
We are sorry to read your feedback and understand your concerns regarding your experience.
Our service operates with a trial offer followed by a subscription, which is presented during the checkout process and outlined in the terms and conditions before payment. If the subscription is not cancelled within the trial period, it is automatically activated, which may explain the charge you mentioned.
That said, we take your complaint seriously and would like to review your case in detail to ensure everything has been handled correctly.
Could you please provide the following information so we can investigate your situation:
The email address used for your order
The date of your purchase
Any order reference or transaction details you may have
Once received, our team will carefully check your file and get back to you with a clear explanation and possible resolution.
We remain at your disposal.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
SCAMMERS - DO NOT USE
Paid for what turned out to be a rubbish, incomplete car report for £5.95.
2 days later i have been charged £39.90. There is aboslutely ZERO mention of this when paying for the £5.95 report. You are not asked to subscribe at any point, otherwise I as with many others would have not done it.
They are intentioanlly scamming people.
AVOID!!!
21 avril 2026
Avis spontané
Réponse : Car Checking
Hello Sam,
Thank you for your message and we are sorry for the frustration this situation has caused.
After reviewing your account, we can confirm that the subscription has now been cancelled and a full refund of £39.90 has been issued yesterday. You will not receive any further charges from us.
We understand your concerns regarding the pricing and subscription information. Our service includes a trial period with subscription terms displayed at the time of purchase, however we take your feedback seriously and will continue working on improving the clarity of this information to avoid any misunderstanding.
Your refund should appear on your original payment method shortly, depending on your bank’s processing times.
If you need any further assistance, our support team remains available to help.
We hope this resolution helps restore your confidence, and if your experience is now resolved, we would appreciate it if you considered updating your review.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Awful company
Awful company.
You buy a HPI CHECK and no where is it clear that you sign up to a subscription. AVOID AT ALL COSTS. DISGRACEFUL SERVICE AND ATTITUDE BY LADY ON THE PHONE.
Following their Reply.
Yes it sounds like they are being so helpful now. But I can tell you now this is not reality. They have said no successful billing has taken place yet I've had 2 £39 charges taken from my account. No email to say you have subscribed to a monthly subscription. All in tiny small Print no one can see.
No notification to say you have to cancel within a set amount of days.
Not to mention I called my credit card company and the helpful assistant told me he's heard of this company and I will receive money back.
So this company can reply what they like but do t be fooled.!!!!
23 avril 2026
Avis spontané
Réponse : Car Checking
Hello Francesco,
Thank you for your feedback and we are sorry to hear about your experience.
We would like to clarify that your account has been cancelled today, and no subscription charges have been taken from your account. We can also confirm that there have been no successful billing attempts.
Our service includes clear information regarding the trial period and subscription terms at the time of purchase, however we understand your concerns and we take all feedback seriously as we continuously work to improve clarity and customer experience.
If you require any further assistance or would like us to double-check anything for you, please do not hesitate to contact our support team.
We hope this clarification helps, and if your experience is now resolved, we would appreciate it if you considered updating your review.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
I had been charge another 39£ after…
I had been charge another 39£ after couple of days! How come is possible when I paid just for 1 check
15 avril 2026
Avis spontané
Réponse : Car Checking
Hello Cristian,
Thank you for your message and we are sorry for the confusion and concern caused by this additional charge.
After checking your account, we confirm that the subscription linked to your order has now been cancelled today, and a refund has been issued accordingly.
We understand this situation may have been unexpected. Please note that our service includes a trial period before the subscription becomes active, which is clearly indicated at the time of purchase. However, we also recognise that this can sometimes be misunderstood, and we appreciate your feedback as it helps us improve clarity.
Your refund should reflect on your original payment method shortly, depending on your bank’s processing times.
If you have any further questions, please don’t hesitate to contact us.
We hope this resolution helps restore your confidence, and if your experience is now satisfactory, we would appreciate it if you considered updating your review.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
SCAMMERS I picked the £5.95 checked and…
SCAMMERS I picked the £5.95 checked and then couple of days later they charged me £40?????? Didn’t ask didn’t specified, no receipt, just a bunch of F scammers
22 avril 2026
Avis spontané
Réponse : Car Checking
Hello Jeremy,
We are sorry to hear about your experience and understand your frustration.
We would like to clarify that our service includes a trial access linked to the initial payment, and if it is not cancelled within the period indicated during the order process, it may continue as a subscription in accordance with the terms and conditions presented at the time of purchase. We understand however that this may not have been clear enough in your case.
After review, we confirm that your situation has been checked and resolved by our team, and appropriate action has already been taken on your file.
If everything is now in order, we would kindly appreciate it if you could consider updating your review to reflect the resolution of your case.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Réponse : Car Checking
Hello Tony,
Thank you very much for your feedback.
We are glad to hear that you found our service fast and efficient. Your satisfaction is important to us and we appreciate you taking the time to share your experience.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Dodgy as fook same experience as other…
Dodgy as fook same experience as other reviews, should be illegal.
17 avril 2026
Avis spontané
Réponse : Car Checking
Hello Rhys,
We are sorry to hear about your experience and understand your frustration.
We would like to clarify that our service includes a trial period, allowing users to test the platform before any ongoing subscription is activated. If the subscription is not cancelled within this period, it renews automatically as outlined during the sign-up process. However, we understand this may not have been clear enough in your case, and we apologise for any confusion caused.
We take feedback seriously and would like the opportunity to look into your situation. Please contact us with the email address used for your order so we can locate your account and review the charges.
Our team will do its best to assist you and find a suitable solution.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Réponse : Car Checking
Hello Dumitru,
Thank you very much for your feedback.
We are glad to hear that you are satisfied with our service. Your positive review is greatly appreciated and encourages our team to continue providing a reliable and efficient experience.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Avoid - Scam!
Makes its out to be a one off payment, then takes £39 out of account.
16 avril 2026
Avis spontané
Réponse : Car Checking
Hello Ethan,
We are sorry to hear about your experience and understand your concern.
During the order process, our service includes a trial access period, which allows users to test the platform before any ongoing subscription is activated. If the subscription is not cancelled within the trial period, it is automatically renewed as stated in the terms shown at checkout. However, we understand that this may not have been clear enough in your case and we sincerely apologise for any confusion caused.
We would like to look into your situation and assist you as quickly as possible. Please contact us with the email address used for your order so we can locate your account and review the charge immediately. If applicable, we can also proceed with cancellation and review a possible refund.
We take feedback seriously and always aim to improve clarity for our users.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Réponse : Car Checking
Hello,
Thank you for your positive feedback. We’re glad to hear you had a nice experience using our service.
Your satisfaction is important to us and encourages us to keep improving.
Bien cordialement,
L’équipe car-checking.com
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Disingenuous. Poor customer service.
Disingenuous, with information which you can otherwise get for free. Customer services will point at the T&C's if you complain. No refund on the £39/monthly subscription. Poor service, use an alternative instead.
The company had opportunity to provide better customer service at the time and chose not to, I don't want anything further to do with them, and I encourage others to take note.
15 avril 2026
Avis spontané
Réponse : Car Checking
Hello S Smith,
We are sorry to read your feedback and understand your dissatisfaction.
Please note that all information regarding the service, pricing and subscription terms is provided during the checkout process, including the trial period and associated conditions. We regret if this was not clearly perceived.
We invite you to contact our customer service so we can review your file, clarify your situation and assist you appropriately, including checking your subscription and any related request.
Bien cordialement,
L’équipe car-checking.com
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Don't touch - tricked into subscription
As per every other review on here, paid for initial one-off report at £5.95 and lured into a hidden subscription of £39.90 per month. No other emails since the initial report - most companies will provide you with an invoice or reminder email or at least marketing, the fact this company doesn't only shows how much they rely on business by hoping customers don't notice and forget all about them rather than offering a true service or having transparent business model. Appalling.
11 janvier 2026
Avis spontané
Réponse : Car Checking
Hello Emily,
We are sorry to hear about your experience and understand your frustration.
Our service operates with an initial report purchase followed by a subscription, whose terms, pricing, and renewal conditions are presented during the checkout process before payment is confirmed. We regret that this was not clear in your case.
We confirm that your subscription has now been cancelled and the refund has been approved. Our team has already contacted you via email with the details of your case please check your inbox (including spam/junk folders).
If your situation is now resolved, we would kindly ask you to consider updating your Trustpilot review to reflect the outcome of your case.
Kind regards,
Customer Support Team
📧 support@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Despicable con. Avoid at all costs.
As with every other review on here I performed a one off car check but they signed me up for a monthly subscription which was not wanted, required or used. Unfortunately this was on a business account which had the payment automatically assigned so it was not noticed until our annual account review. I absolutely despise individuals / companies that make a living this way. Will be persuing with trading standars.,
24 avril 2025
Avis spontané
Réponse : Car Checking
Hello Andy,
We are sorry to read your feedback and understand your frustration.
Please note that all information regarding the service, pricing and subscription terms is presented during the checkout process, including the trial period and cancellation conditions. We regret if this was not clear enough in your case.
We invite you to contact our customer service so we can review your file, clarify the situation and assist you, including checking your subscription and any related charges.
Kind regards,
Customer Support Team
📧 support@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Vile scamming company AVOID
Vile company as previous other reviews this company ISN'T transparent about signing you up to a subscription 48hrs after you pay . Contacted them and raised a complaint requesting a refund and they have just ignored my complaint!!
EU/UK laws state customers should have 14 day's cooling off period and transparent charges..... obviously this scamming trash doesn't follow the rules and hide their scam buried in the Ts&Cs ****AVOID SCAMMERS****
24 mars 2026
Avis spontané
Réponse : Car Checking
Hello Brenda,
We are sorry to read your feedback and understand your frustration.
Please note that all information regarding the service, pricing and subscription terms is presented during the checkout process, including the trial period and cancellation conditions. We regret if this was not clear enough in your case.
Regarding your request, we invite you to contact our customer service so we can review your complaint, locate your file and assist you accordingly, including checking the status of your refund request.
Kind regards,
Customer Support Team
📧 support@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Dodgy charges by Scammers
Dodgy charges – avoid at all cost!
I had a very similar experience to other reviewers here. What looked like a small one-off payment turned into an unexpected attempt to charge a recurring fee a few days later (around £39.90). There was no clear indication during signup that this would become a subscription.
I’ve flagged it to my bank, but I’m not sure if I’ll get any refund. It’s extremely concerning that this happens without proper transparency.
This feels misleading at best. Be very careful before entering your card details – read everything closely or avoid altogether.
Update 10 Apr 2026: Car-checking.com has now refunded my money, and I appreciate the prompt action taken.
However, this does not change my overall concern. The sign-up process lacks transparency, particularly around recurring charges. They need to significantly improve both transparency and customer service. When I initially contacted customer support, the agent was not helpful at all and focused only on referencing fine print in the terms and conditions rather than addressing my concern.
I hope they take this feedback seriously and make the necessary improvements.
8 avril 2026
Avis spontané
Réponse : Car Checking
Hello Sukant,
Thank you for your honest feedback – and I am genuinely sorry that you feel misled.
You are right to be frustrated. If our subscription terms were not clearly visible during signup, that is our fault, not yours.
We never want a customer to discover a recurring charge by surprise.
Here is what we will do for you immediately :
✅ Full refund of £39.90 – no conditions, no arguments.
✅ Immediate cancellation of any subscription linked to your email or card.
How to get your refund :
Simply email us at 📧 contact@car-checking.com with the subject "Refund Sukant" and include the email address you used.
Or call us directly : 📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We will process your refund within 48 hours. You will not need to go through your bank.
Once this is resolved, would you be willing to update your review ?
We are taking your feedback seriously and improving our signup transparency.
Sincerely,
The Car-Checking team
Do not give this shower your card…
Do not give this shower your card details. monthly subscription..no phone number to get your money back
8 avril 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for your feedback – and I’m truly sorry you feel this way.
You are right to expect a phone number when you need help with a payment issue.
Here is our direct phone number:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We do not hide our subscription terms, but if they were not clear enough for you, that is our mistake.
We will refund you immediately – no questions asked.
Please contact us by phone or email (contact@car-checking.com) with your card details or the email used for your order. We will cancel the subscription and refund the full amount within 48 hours.
Once this is resolved, would you consider updating your review?
We would really appreciate the chance to turn your experience around.
Sincerely,
The Car-Checking team
Paid initial fee to check a car I was…
Paid initial fee to check a car I was looking to buy which checked out and have bought car, however on checking my bank statement have had 2 further payments of £39.90 taken. Contacted customer services who told me it clearly stated I was signing up for this as a monthly subscription, it did not and i don't need any additional checks at this time, as a gesture of good will they have said they will refund £39.90
4 mars 2026
Avis spontané
Réponse : Car Checking
Hello Allen,
Thank you for sharing your experience. We’re glad to hear that the car check helped with your purchase, but we completely understand your concern regarding the unexpected charges.
Our service includes a monthly subscription for users who want ongoing checks, and this is indicated during the sign-up process. However, we understand that it may not have been clear in your case, and we sincerely apologise for any confusion caused.
We’re pleased to hear that our support team has already addressed the issue and offered a refund of £39.90 as a gesture of goodwill. If you need any further assistance or wish to clarify your subscription status to prevent future charges, please contact us directly:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope this resolves your concerns, and we’d be grateful if you consider updating your review to reflect the support you received.
Kind regards,
The Car-Checking Team
Scam do not use a legal con with hidden…
Scam do not use a legal con with hidden costs
4 avril 2026
Avis spontané
Réponse : Car Checking
Hello Luke,
We’re sorry to read your comment and understand your frustration.
We would like to clarify that our service is not a scam. It provides access to detailed vehicle information through a trial period, allowing users to test the platform before any subscription is activated. All pricing and subscription terms are clearly displayed during the sign-up process and must be accepted before proceeding.
We understand that these details can sometimes be missed, which can lead to confusion. However, our priority remains to be fully transparent and to support our users whenever needed.
If you have experienced an issue or believe there has been a misunderstanding, we strongly encourage you to contact our support team. We are here to review your situation and find a fair solution.
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
We would appreciate the opportunity to resolve this for you, and if your concern is addressed, we hope you might consider updating your review.
Kind regards,
The car-checking.com Team
Got the same scam payment of £39 which…
Got the same scam payment of £39 which was clearly not stated on the sign up. All you have to do is ring up their number and demand a refund and for the subscription to be cancelled and they will refund you.
3 avril 2026
Avis spontané
Réponse : Car Checking
Hello Carmel,
Thank you for taking the time to share your experience.
We’re sorry to hear that your initial impression was negative. We would like to clarify that our service includes a trial period, which allows users to test the platform before any subscription is activated. All related information, including pricing and subscription terms, is clearly indicated during the sign-up process.
That being said, we fully understand that these details can sometimes be overlooked, and we’re glad to know that our support team was able to assist you promptly with your request. Providing a responsive and understanding customer service is very important to us.
Your feedback is valuable, and we truly appreciate you highlighting the resolution. If you feel that your issue has been handled satisfactorily, we would be grateful if you would consider updating your review to reflect your overall experience 😊
If you need any further assistance, please don’t hesitate to contact us:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Kind regards,
The car-checking.com Team
Shocking service would definitely not…
Shocking service would definitely not recommend. Paid for a check on a car then as I have now read the reviews, i had the same charge of 39 taken off my account 2 days later. Checked the history of many cars and never had a company try to sign me up to a hidden direct debit. Have reread emails and nowhere is it clear that this will happen so clearly trying to scam. Have called to cancel and will be contacting my bank as well. Do not use.
1 avril 2026
Avis spontané
Réponse : Car Checking
Hello Graeme,
Thank you for sharing your experience. We understand your frustration regarding the unexpected charge and sincerely regret any inconvenience caused.
To clarify, our service includes a subscription that continues automatically after a trial or initial check if no cancellation is made. We want to ensure your situation is resolved promptly and clearly.
Our team can:
Review your account and payment history
Confirm the cancellation of any ongoing subscription
Examine your request for a refund if applicable
Please contact us directly so we can handle your case as quickly as possible:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
We are committed to resolving this matter and restoring your confidence in our services.
Best regards,
The Support Team
Car-Checking.com
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