Avoid this company. I used their service thinking it would help me avoid being scammed, but it turned out to be the opposite. I paid £5.95 for a basic PDF report, which was incomplete and didn’... Voir plus
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Lisez les avis des autres
As per every other review on here, paid for initial one-off report at £5.95 and lured into a hidden subscription of £39.90 per month. No other emails since the initial report - most companies will pro... Voir plus
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Vile company as previous other reviews this company ISN'T transparent about signing you up to a subscription 48hrs after you pay . Contacted them and raised a complaint requesting a refund and they h... Voir plus
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Disingenuous, with information which you can otherwise get for free. Customer services will point at the T&C's if you complain. No refund on the £39/monthly subscription. Poor service, use an alterna... Voir plus
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À propos de l'entreprise
À propos de Car Checking
Écrit par l'entreprise
Coordonnées de contact
1,2
Mauvais
1 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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1 star – Misleading checkout, unwanted subscription, and dismissive support
I only intended to purchase a single car check, but was unknowingly signed up to a subscription.
The checkout page displays “Car Report – Special Offer £5.95” with an “ORDER NOW” button. There is no clear or prominent notice at the point of payment that this would automatically start a recurring subscription. The subscription details are not clearly explained and are easy to miss.
After being charged, I reviewed the company’s Terms & Conditions, which state that refund requests made within 14 days should be accepted. My request is within this period, so I should be entitled to a refund under their own policy.
I contacted customer support, however the initial response I received was dismissive in tone, simply stating that the terms were “clearly stated” and refusing a refund, despite many other customers reporting the same issue and some confirming they were refunded.
I am currently waiting for a further response.
This experience has caused unnecessary stress and feels like a deliberate dark-pattern checkout design rather than transparent pricing.
I would strongly advise others to proceed with caution and use a more reputable and transparent car-check provider.
6 février 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for sharing your detailed experience. We sincerely apologise for the frustration and stress this situation has caused. Your concerns are completely understandable, and we take feedback like yours very seriously.
Our service includes a free trial period and we always aim to clearly communicate subscription terms, but we recognise that the checkout experience may not have been as transparent as it should be. We are reviewing your case personally to ensure your refund request is processed correctly in line with our 14-day refund policy.
Please contact our support team directly so we can resolve this as quickly as possible and clarify any confusion:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Once your refund and situation are fully resolved, we hope you might reconsider your rating. Our goal is always to provide a fair, reliable, and stress-free service.
Best regards,
The Car-Checking.com Team
Réponse : Car Checking
Hello,
Thank you for your feedback! We’re glad to hear that you found the report good. Our goal is always to provide clear and accurate vehicle information to make your experience simple and reliable.
If you ever need assistance or have any questions about your report, our team is always ready to help.
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Thanks again for your trust,
The Car-Checking.com Team
Fraudulent Company
I've just been contacted by my bank about an attempted payment of £39.99 from a car checking company, claiming I subscribed to a service. I did not subscribe to anything. This company is dangerous and fraudulent!
6 février 2026
Avis spontané
Réponse : Car Checking
Hello Davide,
Thank you for your message. We completely understand your concern regarding the attempted payment, and we take reports like this very seriously.
Please note that our service offers a free trial period so users can test the platform before any subscription starts. All payments and subscription details are communicated clearly in the account and via email. It’s possible that the attempted payment you saw is related to this trial, but we want to make sure there is no misunderstanding.
We strongly encourage you to contact our support team immediately so we can review your account, clarify the situation, and cancel any unwanted charges if necessary. Our goal is to resolve this quickly and ensure your confidence in our service.
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Once the matter is resolved, we hope you might reconsider your rating.
Best regards,
The Car-Checking.com Team
Réponse : Car Checking
Hello Eridjon,
Thank you very much for your positive feedback 😊
We’re delighted to hear that you find our app excellent. Providing a clear, fast, and easy-to-use service is exactly what we aim for.
If you ever need assistance or have any questions, our support team is always happy to help.
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Thanks again for your trust,
The Car-Checking.com Team
Scammers
Scammers. I paid for one car check 6 quid and was below standard didnt tell me nothing useful. Then attempted to keep charging me 40 quid. Waste of time and money. BE AWARE. I am worried they got me bank details.
24 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We’re very sorry to hear about your experience and completely understand your concern. 😔
We want to clarify that our service is designed to provide vehicle checks with clear pricing, and the £6 trial is intended for testing the service before committing. We do understand, however, that this may not have been clear in your case, and we truly regret the frustration caused.
Regarding your bank details, please rest assured that all payments are handled securely and no unauthorized charges should occur. If you notice anything unusual, contact your bank immediately for safety.
To resolve this quickly, please contact our support team directly so we can review your account, explain any charges, and stop any unwanted subscription:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We are committed to sorting this out and hope to restore your trust in our service. Once the issue is resolved, we would be grateful if you could reconsider your review.
The Car-Checking.com Team
Very good..
3 février 2026
Avis spontané
Réponse : Car Checking
Hello Kyle,
Thank you for your feedback ⭐
We’re thrilled to hear that you had a very good experience with our service. Your satisfaction is exactly what we aim for!
If you ever need any assistance or have questions, our team is always happy to help:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Thanks again for your trust,
The Car-Checking.com Team
I wish I could give it 0 !
I wish I could give it 0 !
I paid for a £6.95 check and found out I also subscribed to a 39.90 a month service.
The £6.95 comes across as a singular check but in the fine print, it is for 5 checks in 48 hrs, which is followed by a £39.90 fee as a monthly subscription.
On their website they have pricing table. The £6.95 option has the £39.90 is mentioned in the 7th line of the table making it more easily brushed over. Not only does it sit on line 7 out of 8 - it is also in very very small font size.
How can any service have a subscription that's almost 6 times the value of 1st payment and not mention it in line 1 of the pricing table?
Why is the table in much smaller font to the rest of the website?
The fine print, the font size and the page layout of the pricing table makes me feel like this was intentional.
They have a 14 day cooling off period and i have tried to get a refund - they mentioned someone will contact me in 3 days.
Will update once I hear back with how it was dealt with.
13 janvier 2026
Avis spontané
Réponse : Car Checking
Hello Lewis,
Thank you for sharing your detailed feedback. We completely understand your frustration and take your concerns very seriously. 😔
We want to clarify that our £6.95 check is indeed a way to let users try our service with multiple checks in 48 hours, and a subscription option follows after the trial. We do strive to display this information in our pricing table, but we understand how the font size and placement could make it easy to miss, and we’re sorry this caused confusion.
👉 Here’s what we suggest:
Please contact our support team directly so we can review your case personally and ensure the situation is resolved to your satisfaction. We aim to be transparent and fair, and your feedback will help us improve clarity for all users.
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Once you reach out, our team will make sure someone contacts you promptly to clarify the subscription and process any eligible refund. We hope that after this, your experience can be turned around, and you might consider revising your review.
Thank you for giving us the chance to address this,
The Car-Checking.com Team
Amazing easy website to use
3 février 2026
Avis spontané
Réponse : Car Checking
Hello Lewis Roberts,
Thank you very much for your feedback ⭐
We’re delighted to hear that you found our website amazing and easy to use. Making the process simple and intuitive for our users is one of our top priorities.
If you ever need any assistance or have questions, our support team is happy to help:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Thanks again for your trust,
The Car-Checking.com Team
SCAM, They will take £39.99 from you acount…
They will take £39.99 from you acount without any noticing. They will claim it is an automatic subscription for premier monthly service. What a joke... DON'T USE IT.
28 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We are very sorry to hear about your experience and understand your frustration.
For clarity, our service includes a trial period clearly displayed on the website, allowing users to test the HPI check before any subscription begins. The monthly subscription only activates if the trial is not cancelled within the period, and users are always encouraged to review the terms before proceeding.
We regret if this caused any confusion and are committed to resolving any issues. Our support team is ready to review your account, clarify the charges, and assist with cancellations or refunds where applicable.
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope to restore your trust in our service.
Kind regards,
The Car-Checking Team
I was another user of this company's…Scam company that uses a loss leader to suck you in and then charge you more later
I was another user of this company's low cost HPI check service that found I had 'auto enrolled' onto a £39.90 per month subscription that I have no use for and no knowledge of until the first payment was taken. I complained and asked for a refund, which they originally denied saying their conditions were clearly stated on their website. I said that I don't agree, and that I have 14 day 'cool down' statutory rights due to distance selling. They agreed to refund the money immediately.
12 janvier 2026
Avis spontané
Réponse : Car Checking
Hello Paul,
Thank you for sharing your experience. We sincerely apologise for the confusion caused by the subscription.
Our service includes a trial period, clearly indicated on the website, allowing users to test the HPI check before any full subscription commitment. We fully respect statutory distance selling rights, including the 14-day cancellation period, and are glad we could resolve your case and issue your refund promptly.
Your feedback helps us improve clarity and transparency for all our users. We truly appreciate your patience and hope to have the opportunity to assist you again in the future.
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Kind regards,
The Car-Checking Team
Fraudulent payment tried by this…
Fraudulent payment tried by this company. Please flag it as fraud and report it as I do.
29 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand your concern regarding unexpected charges.
Please note that our service provides a trial vehicle check at a low initial cost, and a subscription is only activated after this trial, as indicated during the checkout process and in confirmation emails. That said, we understand that this may not have been immediately clear, and we regret any confusion or distress this caused.
Our support team is available to review your account, verify the payments, and assist with a refund if applicable. Please contact us directly so we can help resolve this as quickly as possible:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope to clarify the situation, resolve the issue promptly, and restore your confidence in our service.
Same as everyone else
Same as everyone else, purchased what I thought was a one off car check for £5.95. Absolutely NO MENTION of a subscription AT ALL. Then £39.90 was taken from my account. Avoid this scam.
27 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for sharing your feedback. We completely understand your frustration and are very sorry for the confusion caused.
To clarify, our service begins with a trial or single vehicle check at a low cost (£5.95), allowing users to test the platform before committing to a subscription. After this trial period, a subscription providing full access to vehicle reports is automatically activated, as noted during the checkout process and in the confirmation emails. We understand that this may not have been immediately obvious, and we sincerely regret any inconvenience or distress this has caused.
Our support team is ready to review your account, confirm the subscription, and process a refund if eligible. We encourage you to contact us directly so we can resolve this promptly:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope to clarify the situation, resolve the issue, and give you the opportunity to reconsider your review once everything has been addressed.
I totally agree with all the reviews…
I totally agree with all the reviews relating to SCAM from this car-checking company.
I also used this service in good faith suggesting a check on vehicles for £5.95 as a reduced price for that day only.
There was no clear indication at the time of £5.95 purchase that they would then take another £39.90 EACH MONTH..WHAT...
I also contacted them by email - asking them (giving them a opportunity) to refund the £39.90 but they do not have the curtsey of replying. Looking at other reviews I have decided to contact my bank and have changed my card details to make sure they cannot keep taking payment each month.
The bank I am with has asked me to put in a complaint with them and they will investigate
Scammer company - don’t use.
12 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for sharing your experience. We’re genuinely sorry to hear about the frustration and distress this situation has caused, and we completely understand your concerns regarding unexpected subscription charges.
To clarify, our service starts with a low‑cost trial (£5.95 in your case), which allows users to test the vehicle check before committing to the full subscription. After this trial, a subscription is automatically activated, as indicated during the checkout process and in the confirmation emails. We understand that this may not have been immediately clear in your account, and we sincerely regret any confusion or inconvenience caused.
Our support team is available to review your account, confirm the subscription status, and process a refund if eligible. We strongly encourage you to contact us directly so we can assist and resolve this matter quickly:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope to clarify the situation, resolve the issue, and restore your confidence in our service. Once resolved, we hope you might reconsider your review.
AVOID
AVOID.
The check is basic. And then as everyone else has seen you get charged for a subscription. This is not clear. At all. During the process if you checkout with card. It doesnt ask if you could like to sign up for a subscription I have contacted requesting a refund but I will update this if I get it out not.
23 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for sharing your feedback. We’re very sorry to hear about your frustration and understand how unexpected subscription charges can feel misleading.
Our service starts with a basic vehicle check at a low initial cost, followed by an optional subscription that provides access to full reports and additional features. The subscription is automatically activated after the trial, and the details—including pricing—are included in the confirmation emails and checkout information. That said, we understand that this may not always be immediately clear, and we sincerely regret any confusion caused.
Our support team is ready to review your account, confirm the subscription status, and process a refund if applicable. Please contact us directly so we can resolve this as quickly as possible:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope to clarify the situation, help you get the resolution you deserve, and give you the chance to reconsider your review once the issue is resolved.
AVOID
AVOID. I FELL FOR IT. £1.99 TO LOOK UP ONE CAR. THEN TOOK OUT £39.90 SCAMMING LITTLE SO N SOS. HOW DO YOU SLEEP AT NIGHT. HOPE YOU END UP IN A DITCH
27 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to read how upset and angry this experience has made you, and we understand how unexpected charges can feel extremely frustrating.
To clarify, our service begins with a low‑cost trial (£1.99) that allows users to check a vehicle report before any long‑term commitment. After this trial period, a subscription is automatically activated, as indicated during the checkout process and in the information provided after payment. That said, we fully acknowledge that this may not have been as clear as it should have been, and we regret the distress this has caused you.
Please be assured that we want to resolve this properly. Our support team can review your account, cancel the subscription, and check your eligibility for a refund. We strongly encourage you to contact us directly so we can help you as quickly as possible:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope you’ll allow us the opportunity to look into this for you, clarify the situation, and work toward a fair resolution.
Good reports but watch the costs…
Tread carefully if you’re just checking a single vehicle - reports are comprehensive but they can work out very expensive if you’re not on the ball.
Offers a single vehicle check at £5.95 but in the small print this is a 48 hour subscription only and they will take £39.90 a few days later unless you spot it, log in and cancel the thing straight away.
Quite easy to miss this bit and if you don’t cancel within the 48 hours you will be charged another £39.90 and then the same again each month until cancelled…
Sadly this was my experience although after several emails and follow up to cancel things the company did eventually refund £39.90.
10 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for taking the time to share your feedback. We’re genuinely sorry to read how disappointed and frustrated you feel, and we do understand why this situation has led to such a strong reaction.
We’d like to clarify that the £5.95 offer provides access to a full vehicle report and a 48-hour trial period, during which customers can freely explore the service and decide whether it meets their needs before any ongoing subscription. Information about this trial and the continuation price is displayed on the payment page and within the terms, but we fully acknowledge that this may not have been as visible or clear as it should have been for you.
That said, our intention is absolutely not to mislead or “trap” users. Many customers do use the trial period successfully and cancel if the service is not right for them. We regret that this was not your experience and that our explanations did not meet your expectations.
We would really appreciate the opportunity to review your case again, clarify any misunderstandings, and see what can be done to resolve this more positively. Your feedback is valuable and helps us improve how we present our pricing and trial information.
Please feel free to contact our support team directly:
📧 contact@car-checking.com
📞 020 4579 8987
We hope we can address your concerns properly and, with a clearer explanation and assistance, encourage you to reconsider your review.
Kind regards,
Car-Checking Support Team
Avoid these Scammers
I wish I'd checked here first because they tried to scam me out of £39.90 too. Fortunately my bank was on the ball enough to check with me first so I'm not out of pocket.
AVOID!
EDIT: Their response to me is identical to most of their others. Quite what they'd hope to achieve by my contacting them is a mystery.
20 janvier 2026
Avis spontané
Réponse : Car Checking
Hello Keith,
Thank you for taking the time to share your feedback. We’re genuinely sorry to read that your experience gave you this impression, and we completely understand how frustrating unexpected charges can feel.
To clarify, our service includes a clearly stated trial period that allows users to test the platform and access full features before any ongoing engagement. No long-term commitment is intended without giving customers the opportunity to evaluate the service first. It appears that in your case, the process was stopped in time by your bank, which we’re glad to hear.
That said, we’d really like the chance to look into your situation in detail, answer any questions you may have, and ensure everything is fully clear. Our support team is approachable and here to help.
Please don’t hesitate to contact us directly so we can assist you further:
📧 contact@car-checking.com
📞 020 4579 8987
We hope we can clarify things for you and, ideally, restore your confidence in our service.
Kind regards,
Car-Checking Support Team
Zero stars……absolute scam and trading…
Zero stars……absolute scam and trading standards should be closing them down!! Again bought a 1 off check and next day £39.90 was taken! I am fuming and they don’t give a ****!! Robbing thieves
24 janvier 2026
Avis spontané
Réponse : Car Checking
Hello Fiona,
We’re very sorry to read your message and we fully understand how upsetting this situation feels. We want to reassure you that we take this kind of feedback extremely seriously.
When a check is purchased, access to our service begins with a trial offer, which allows users to test the platform. Information regarding the continuation of the service, the price and how to cancel is displayed during the order process and available in the terms before confirmation. However, we acknowledge that this may not have been sufficiently clear in your case, and we regret the frustration this has caused.
Please be assured that we are not ignoring customers. If you have not yet received a response, we sincerely apologise for the delay.
👉 We invite you to contact our support team directly so we can review your account, explain exactly what happened and work toward an appropriate solution, including reviewing your refund request.
📧 contact@car-checking.com
📞 020 4579 8987
We would appreciate the opportunity to resolve this matter transparently. Once the situation has been clarified and handled, you are of course welcome to update your review.
Kind regards,
The Car-Checking Team
£39 charge there was no mention or…
£39 charge there was no mention or anything about subscriptions no email nothing what a scam ive sent emails but no reply i want my money back
26 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We’re truly sorry to read about your experience and we completely understand how frustrating and upsetting this situation feels. This is not the impression we want to give our users.
When placing an order, access to our service starts with a trial offer, allowing users to test the platform before any continued use. Information regarding the subscription, pricing and cancellation options is available during the order process and in the terms provided before validation.
That said, we regret if this was not clear enough for you or if you did not receive the expected communication. We take this kind of feedback very seriously and are committed to reviewing each case individually.
👉 Please contact our customer support team directly so we can check your account, clarify what happened and assist you with a suitable solution, including reviewing any refund request.
📧 contact@car-checking.com
📞 020 4579 8987
We hope to resolve this matter with you quickly and transparently. Once the situation is clarified, we invite you to update your review if you feel satisfied with the outcome.
Kind regards,
The Car-Checking Team
This is a great Scam
This is a great Scam . I was supposed to be charged one of £5.95 but I have been charged £39.90. please be ware don't fall in their trap. I would like to have my full money back.
25 janvier 2026
Avis spontané
Réponse : Car Checking
Hello Md Mahmudul Hasan,
Thank you for sharing your feedback. We’re truly sorry for the frustration and concern this charge has caused, and we understand why this situation felt alarming.
To clarify, the £5.95 payment corresponds to the one-time vehicle history check. The £39.90 charge relates to the trial offer for additional services, which is displayed on the payment page with full pricing details and the option to cancel during the trial period to avoid any charge.
That said, customer satisfaction is very important to us. If you did not intend to continue after the trial or believe this charge should not have applied, our support team will review your case and help arrange the appropriate solution, including a refund where applicable.
Please contact us directly so we can resolve this quickly and personally:
📧 contact@car-checking.com
📞 020 4579 8987
We’re confident this matter can be clarified and resolved promptly. Once everything is sorted, we would truly appreciate it if you considered updating your review to reflect the outcome of our support.
Kind regards,
Car-Checking Support Team
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