Avoid this company. I used their service thinking it would help me avoid being scammed, but it turned out to be the opposite. I paid £5.95 for a basic PDF report, which was incomplete and didn’... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As per every other review on here, paid for initial one-off report at £5.95 and lured into a hidden subscription of £39.90 per month. No other emails since the initial report - most companies will pro... Voir plus
L'entreprise a répondu
Vile company as previous other reviews this company ISN'T transparent about signing you up to a subscription 48hrs after you pay . Contacted them and raised a complaint requesting a refund and they h... Voir plus
L'entreprise a répondu
Disingenuous, with information which you can otherwise get for free. Customer services will point at the T&C's if you complain. No refund on the £39/monthly subscription. Poor service, use an alterna... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Car Checking
Écrit par l'entreprise
Coordonnées de contact
1,2
Mauvais
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pity about having to review before…
Pity about having to review before getting the document you pay for
15 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for your feedback. We’re sorry to hear that you felt pressured to leave a review before receiving the document you paid for.
Please be assured that this is not our intention. Our goal is to provide a smooth and transparent service, and we certainly do not require a review in order to access your document.
If you have not yet received your document, or if there was any issue with delivery, we would be happy to help resolve it as quickly as possible. Please contact us directly so we can check your order and ensure everything is correctly processed:
📞 020 4579 8987
📧 contact@car-checking.com
We would also appreciate the opportunity to make things right, and if your issue is resolved, we hope you might consider updating your review.
Kind regards,
Car-Checking Team
BUYER BEWARE
BUYER BEWARE. You will automatically enrol into a monthly subscription of £39.90 following the purchase of a single car report. YOU MUST CREATE AN ACCOUNT AND SCROLL TO THE BOTTOM OF THE PAGE AND CLICK 'TERMINATION' WITHIN 48 HOURS TO AVOID CHARGE.
Customer services try to fob you off with a cancellation to avoid further charges - insist you want a refund, mine was issued after persisting.
Extremely poor practice and I will be making a complaint to the advertising standards agency.
12 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand your frustration regarding the subscription charges.
To clarify, when a single car report is purchased, a trial period is activated, during which the service remains accessible. If the subscription is not cancelled within the trial period, the system automatically converts to a monthly subscription. The cancellation process is available in the account area, under “Termination”, and must be completed within the trial timeframe to avoid any charges.
We fully understand that this may not have been clear to you at the time of purchase, and we apologise for any confusion caused. Our customer service team is always available to assist with cancellations and refunds when applicable.
We would like to resolve this matter as quickly as possible. Please contact us directly so we can review your account and assist you further:
📞 020 4579 8987
📧 contact@car-checking.com
If your refund was not issued initially, we are happy to re-examine the case and ensure the correct solution is provided.
Once your situation has been clarified, we would appreciate it if you could consider updating your review. Your satisfaction is very important to us.
Kind regards,
Car-Checking Team
Do not use
I only wanted to check the HPI on a car before purchasing. Two days later I checked my bank account and saw I’d been charged £39.50. After reading other reviews, it’s clear this has happened to many people. Their excuse is that they “wanted to give a free trial period for the checks and service,” but two days is not giving someone enough time, especially when this isn’t made clear upfront. On top of that, how they can justify charging £39.50 per month for this service is shocking. This is extremely misleading and feels like a pure scam. I would not recommend using this service.
12 janvier 2026
Avis spontané
Réponse : Car Checking
Dear Josh,
Thank you for sharing your feedback. We genuinely regret that the timing of the trial did not meet your expectations, and we appreciate the opportunity to clarify how Car-Checking works.
Our goal is to provide a comprehensive, professional-grade vehicle monitoring service, not just a one-off report. Here is why we structured the service this way:
The Trial Period: We offer a specialized trial period so users can test the full suite of our tools—including valuation, theft alerts, and finance checks—before the full subscription begins. We aim to be as transparent as possible about these terms during the sign-up process.
Service Value: The £39.50 monthly fee covers ongoing vehicle monitoring, market data updates, and premium HPI data access, which are essential for many of our professional and frequent users.
Flexibility: We understand that a 48-hour window can pass quickly. If you did not intend to continue the service after your initial HPI check, we want to help.
Please get in touch with our support team immediately. We are committed to reviewing your account and finding a resolution that feels fair to you:
📞 020 4579 8987
📧 contact@car-checking.com
We value our customers' trust above all else. If we can resolve this to your satisfaction, would you be willing to update your review to reflect our commitment to helping you?
Best regards, The Car-Checking Team
Scam
Scam - avoid them unless you want to loose money without your consent - thru don’t honour accidental subscriptions snd don’t make it clear what you are signing up for and it’s difficult to unsubscribe too!
In response to their reply below - I had already emailed them to get a response saying that they are clear in their subscription sign up so won’t refund me- ypu onky need to see their review scores and all the other feedback on here to see that they just want the accidental subscription fees otherwise they would make it clear that you are agreeing to - AVOID!! Update… hassle lots and you might get refunded.
13 janvier 2026
Avis spontané
Réponse : Car Checking
Dear Helen,
We are sincerely sorry to hear about your experience, and we would like to clear up any confusion immediately. At Car-Checking, we pride ourselves on transparency and providing a valuable service for vehicle history checks.
We would like to highlight a few points to reassure you:
Trial Period: We offer an initial trial period specifically so our customers can test the platform and its features before committing to a full subscription. This is intended to give you full control over the service.
Easy Cancellation: We aim to make our terms clear and the cancellation process straightforward. If you encountered any difficulty unsubscribing, it may be due to a technical glitch that we want to fix for you right away.
Consent & Support: We do not process payments without prior agreement to our terms. However, if this was an accidental sign-up, we are more than happy to review your case and find a fair solution.
Please contact our dedicated support team so we can resolve this and regain your trust:
📞 020 4579 8987
📧 contact@car-checking.com
Our goal is your 100% satisfaction. Once we have assisted you, would you be open to reconsidering your rating?
Best regards, The Car-Checking Team
Scam
I paid £5.95 for a ONE off car check, there was no mention that this would be a reoccurring subscription for £39.90 per month! There was no confirmation email to say this was a subscription, there was no mention in anyway, shape or form that this was a subscription. If there was I would not have given my card details. Also the two payments were listed using two different names.
I have sent a complaint to request my money back and any further payments to be cancelled, also I have made my bank aware and they have cancelled my card so you will not be receiving any further funds from me!
8 janvier 2026
Avis spontané
Réponse : Car Checking
Dear Sara,
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the misunderstanding regarding our subscription terms.
We aim for total transparency, which is why we offer a trial period at a reduced price (like the £5.95 you mentioned) to allow customers to test our car history reports before a full membership begins. Information regarding the transition to a monthly subscription is provided at the point of checkout and in our terms of service to ensure users are aware of how the trial works.
We take your comments about the confirmation email and billing names very seriously and will investigate this with our technical team immediately. Regarding your refund request: if you did not intend to subscribe, we are committed to making this right.
Please contact our dedicated support team directly so we can process your request and confirm the cancellation of your account:
📞 020 4579 8987
📧 contact@car-checking.com
We value your business and hope that once this is resolved, you might consider revising your review to reflect our commitment to customer service.
Best regards,
The Car-checking Team
Avoid - avoid avoid - rip off scam
Do not use this service and this business - I paid for a £5.99 check and the next day they took £39.99 from my account informing me I had subscribed. I had no intention of subscribing and saw no mention of it when I paid my £5.99 - if I inadvertently subscribed - It must have been very deceptive small print - total scam and rip off.
10 janvier 2026
Avis spontané
Réponse : Car Checking
Hello Andy,
We’re truly sorry to read about your frustration and we understand how upsetting an unexpected charge can be. That said, we’d like to clarify and help resolve this situation calmly and transparently.
When placing an order, our service includes a trial offer, which allows customers to access the full report and test the platform before any longer-term commitment. The subscription details, pricing and cancellation terms are displayed during the checkout process and are also confirmed in the email sent immediately after purchase. This is never intended to be misleading.
That being said, we completely understand that this may have been overlooked, and we are here to help. Our support team can:
Review your account in detail
Cancel the subscription immediately if requested
Provide a fair and appropriate solution
Please contact us directly so we can sort this out quickly and personally:
📞 020 4579 8987
📧 contact@car-checking.com
Once your request has been handled, we sincerely hope you’ll feel reassured and consider updating your review to reflect the resolution. Customer satisfaction remains our priority.
Kind regards,
The Car-Checking Team
Réponse : Car Checking
Hello,
We’re sorry to read about your disappointment and regret that your experience did not meet your expectations. This is not the level of service we aim to provide.
Our service includes a trial period, allowing users to test the platform before any ongoing commitment. All details regarding pricing, subscription terms and cancellation are communicated during the process and in the confirmation email sent after use. That said, we fully understand that this may still cause frustration, and we want to help.
👉 Our support team can review your account, stop the subscription if needed, and provide a clear solution tailored to your situation. We strongly encourage you to contact us so we can resolve this quickly and fairly.
📞 020 4579 8987
📧 contact@car-checking.com
Once your request has been handled, we truly hope you’ll reconsider your experience and feel comfortable updating your review. Your feedback is important to us and helps us improve.
Kind regards,
The Car-Checking Team
Absolute scum bags
Absolute scum bags
Had a one off car check same as everyone else here and used a saving account that we don’t use DD with
They’ve taken 39.90 a months from me since March
Pathetic company they’ve on ripping people off with unclear terms, and for you have 1000 reviews saying the same stop acting stupid like it’s the customers fault when your burying a subscription hidden away in the terms
Card cancelled and fraud team investigating but I want my money back of around £400 absolute rats
8 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We hear your frustration, and we sincerely regret that this subscription went unnoticed for several months. At Car-Checking, our trial period is intended to introduce users to our ongoing vehicle monitoring services, but we never want a customer to feel "ripped off."
We are not "acting stupid" regarding the feedback we receive; on the contrary, we use every review to try and make our terms as visible as possible. Since this has been ongoing since March, we would like to personally review your case and usage history.
Please contact our management team directly at contact@car-checking.com or call 020 4579 8987. We are committed to finding a fair resolution and discussing a potential refund for the period the service was not utilized. We are here to help, not to hide.
Best regards, The Car-Checking Team
Scammer you can see from all the past…
Scammer you can see from all the past reviews & you have not made any change.
5,99£ for a one-off payment now you have taken 38.99£ for what ?
Been on hold for 45min
8 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We sincerely apologize for the 45-minute wait. This is not the level of service we aim to provide. We are currently experiencing high call volumes, but we do not want this to prevent you from getting a solution.
The £38.99 charge follows the trial period of £5.99. We understand this was not your intention, and we are ready to fix it. Instead of waiting on hold again, please email us directly at contact@car-checking.com with "URGENT: REFUND" in the subject line.
Our management team will prioritize your email to ensure your subscription is cancelled and your case is reviewed for a refund immediately. We are listening and we are taking action.
Best regards, The Car-Checking Team
Report to credit card
I used this service and like many others had the £39.90 taken. Customer service was not great and the website is very misleading. I had my original review removed for some reason but as an update, I contacted my credit card company. They are aware of this company and having completed a charge back claim I now have the money back. Avoid this company at all costs.
27 décembre 2025
Avis spontané
Réponse : Car Checking
Hello,
We are sorry to hear that you felt our service was misleading and that you had to go through your credit card company to get a refund. Regarding your removed review, please note that we do not have the power to delete reviews ourselves; this is usually handled by the platform's automated filters if they detect a breach of guidelines.
We genuinely regret that our customer service didn't meet your expectations initially. We offer a trial period to be as helpful as possible, and we would have preferred to process your refund directly and more quickly than a bank claim.
We are using your feedback to simplify our website's terms and improve our team's responsiveness at 020 4579 8987. We wish you the best with your future vehicle searches.
Best regards, The Car-Checking Team
Told me all I wanted to know quickly!
Told me all I wanted to know quickly!
7 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
Thank you so much for your feedback! We are thrilled to hear that we could provide you with all the information you needed quickly.
At Car-Checking, we know that when you're looking at a car, every second counts. That's why we’ve designed our trial period to give you instant access to our full database.
Happy driving, and we're here at 020 4579 8987 if you need us again!
The Car-Checking Team
Quite clearly a scam
Quite clearly a scam, phoned the up and cancelled subscription. At the time of writing this there are 1044 1 star reviews. Let’s hear this company’s response to another rubbish review “copy and paste”. Allegedly Fraudulent at best, just scamming at worst. (What’s the difference. Avoid Avoid Avoid. Iv reported this to my bank and trading standards.
7 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We hear you loud and clear. We want to move past the "standard response" and address your situation directly. If you called us to cancel, please be assured that our team has processed your request. At Car-Checking, we don't just "copy and paste" – we listen.
Our trial period is meant to provide a service, but we respect that it wasn't for you. We take all feedback, including reports to Trading Standards, as a serious prompt to keep improving our transparency.
If you have any doubt about your refund or cancellation status, please call us again at 020 4579 8987 or email contact@car-checking.com. Ask to speak with a manager; we are here from 8 a.m. to 8 p.m. to ensure your case is closed to your satisfaction.
Best regards, The Car-Checking Team
Used the service two years ago then all…
Used the service two years ago then all of a sudden yesterday they took out a payment of 39.90. No other payment had been taken up until then. DO NOT USE! Absolute scammers and tantamount to theft!
6 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We are very concerned by your comment. A charge occurring two years after your last interaction is certainly not standard practice at Car-Checking. We aim for total transparency, and our trial periods are designed to lead to a subscription only if clearly chosen and maintained by the user.
We would like to look into your file to understand what happened and, if an error has occurred, rectify it without delay. Please contact us directly so we can resolve this:
📞 020 4579 8987 (Free call, Mon–Sat, 8 a.m.–8 p.m.)
📧 contact@car-checking.com
We are a legitimate service and we do not engage in unauthorized transactions. We look forward to your call to clear this up.
Best regards, The Car-Checking Team
Car Checking is a scam
Car Checking is a scam. Do not use this company. You will be signed up to a subscription as soon as you use them.
I have lost £119.70 to date
6 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We are very concerned to hear about the amount you've mentioned. At Car-Checking, our goal is to provide a valuable service, not to cause financial frustration. The subscription follows a trial period that allows users to test our full vehicle history database before committing to a monthly plan.
If you have not been using the service over the past few months, we would like to review your account history with you. Please contact us immediately so we can investigate your case:
📞 020 4579 8987 (Free call, Mon–Sat, 8 a.m.–8 p.m.)
📧 contact@car-checking.com
We are committed to finding a fair solution and ensuring our customers feel supported. We look forward to hearing from you.
Best regards, The Car-Checking Team
Absolute scam 100%
Absolute scam 100%
I paid for 1 car check and 48 hours later they have taken £39.90 out of my account for a 'subscription'. What on earth are everyday people going to sign up for a subscription for with these scammers?
I will be contacting people to see this is dealt with. Scamming everyday citizens. Unbelievable.
5 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We are sorry to hear that you were surprised by the subscription charge. At Car-Checking, we offer a 48-hour trial period at a reduced price to allow our users to explore our full suite of vehicle history tools and monitoring services.
This trial is designed to give you a comprehensive look at our data before a full commitment. However, we understand that this timeframe can sometimes be missed. We are a legitimate service and our goal is certainly not to "scam" anyone, but to provide valuable automotive data.
Please contact us so we can review your account and find a fair solution:
📞 020 4579 8987 (Free call, Mon–Sat, 8 a.m.–8 p.m.)
📧 contact@car-checking.com
We are committed to customer satisfaction and will do our best to assist you promptly.
Best regards, The Car-Checking Team
Scammers - they kept trying to use my credit card
Used this service in good faith in an attempt not to get scammed….. guess what? They’re scammers!!
Paid £5.95 for a PDF report that was incomplete and fairly rubbish, on a bog standard unremarkable UK car.
Company then made fraudulent transaction on my credit card for £35. Contacted them by email - no reply.
One month later - they attempted another transaction. This time my credit card provided has blocked it.
Scammer company - don’t use.
2 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We are sincerely sorry to hear about your frustration. At Car-Checking, we pride ourselves on transparency and data accuracy. The £5.95 charge corresponds to our trial period, which provides full access to our premium vehicle history tools. If the subscription is not cancelled during this trial, it automatically renews to ensure uninterrupted service.
Regarding your report, we source our data from official UK databases. If you found it incomplete, we would like to investigate this immediately and provide a manual update or a solution.
Please contact us directly so we can fix this for you:
📞 020 4579 8987 (Free call, Mon–Sat, 8 a.m.–8 p.m.)
📧 contact@car-checking.com
We have no record of an unanswered email from you, but we are committed to resolving this and processing any necessary refunds if the service did not meet your expectations. We hope you will give us the chance to regain your trust.
Best regards,
The Car-Checking Team
Absolutely shocking they can get away…
Absolutely shocking they can get away with this scammed me out of £80 my bank NatWest said they cannot get my money back even though they know about it
2 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We are concerned to hear about your experience and the frustration this has caused. We would like to look into your account immediately to clarify why you feel you have been overcharged.
At car-checking.com, we operate with a transparent subscription model following a trial period. While banks like NatWest follow standard dispute protocols, we prefer to handle our customers' concerns directly and fairly. If there has been a misunderstanding regarding your subscription or if you have been charged multiple times in error, we are committed to reviewing your case for a resolution.
We do not want you to feel that you have lost money for a service you did not intend to use. Please contact our support team so we can investigate the £80 you mentioned and find a way to make this right:
📧 contact@car-checking.com 📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)
Our team is ready to assist you and ensure this is resolved as quickly as possible.
Best regards, The car-checking.com Team
Scammed
Can't give 0 star unfortunately.
Absolute scam company. Paid for one vehicle check, then a few days later they took £39.90 out of my account. I have raised this with them and they have made out that this is my fault for not checking. I paid for initial £5.95 vehicle check then got stung with a subscription fee. I have also contacted my Banking provider to get refunded. I will keep chasing them until I get a refund. Please no one use them!!
31 décembre 2025
Avis spontané
Réponse : Car Checking
Hello,
We are sorry to hear that you feel this way, but we would like to clarify how our service works to address your concerns.
At car-checking.com, we offer a comprehensive vehicle history service. The initial £5.95 covers your first report and activates a trial period for our premium tools. This is clearly stated on our payment page before any transaction is confirmed. If the trial is not cancelled within the specified timeframe, a monthly subscription fee of £39.90 is applied to maintain your access to our ongoing vehicle monitoring and support services.
We never intend for our customers to feel 'stung' by these terms. We have a dedicated support team ready to review cases where a customer may have missed these details:
Refund Requests: We are happy to review your account history. If you have not used the premium features since the charge, please contact us directly to discuss a fair resolution.
Direct Assistance: Contacting us is often the fastest way to resolve these matters compared to lengthy bank disputes.
Please reach out to us so we can look into your refund request personally:
📧 contact@car-checking.com 📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)
Best regards,
The car-checking.com Team
I mistakenly signed up for a subscription
I mistakenly signed up for a subscription when I just wanted a one off review. I didn't realise that I would be signed up after a "48hr trial period". When contacting their customer services it felt like I was being told off and was my tough luck for making a mistake. I managed to get a refund in the end but only because I was persistent. Run of the mill report on your car stretched over 16 pages which could be condensed to about 4. Absolutely terrible customer service. I have no intention of using this company ever again.
29 décembre 2025
Avis spontané
Réponse : Car Checking
Hello,
Thank you for sharing your experience. We’re genuinely sorry to read how frustrating this process felt and completely understand your dissatisfaction. We also appreciate your persistence in securing a refund—it’s important to us that customers feel supported.
We want to clarify that Car-Checking is a subscription-based service with a 48-hour trial period, designed to let users test the platform before any ongoing commitment. We understand that, for one-off checks, this can be confusing, and we are continuously working to make these details clearer during the sign-up process.
Regarding your report, our aim is to provide comprehensive information from multiple sources in a single document. That said, we hear your feedback about length and presentation, and it will be shared with our team to help improve clarity and usability.
We regret that your interaction with our support team felt negative. This is never our intention, and we are committed to polite, helpful, and solution-focused customer service. Your comments help us improve our approach for future users.
If you ever reconsider using our service or have questions, our team remains available:
📧 contact@car-checking.com
📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)
We hope that resolving your refund has at least helped clarify your account. Should your experience change in the future, we would be grateful if you updated your review to reflect any improvements.
Kind regards,
The Car-Checking Team
Scam....suck you in with a £5.95 offer…
Scam....suck you in with a £5.95 offer but sneakily sign you up for a £39.90 subscription without making it clear this is what you are doing. Luckily Barclays picked up on this and declined the payment. Avoid at all costs.
1 janvier 2026
Avis spontané
Réponse : Car Checking
Hello,
We’re sorry to read about your experience and understand why it felt frustrating and concerning. We’d like to reassure you that Car-Checking is not a scam and that no subscription is activated without a prior registration on our website.
The £5.95 payment corresponds to access to our service with a clearly indicated trial period, allowing users to test the platform before any ongoing subscription. If the trial is not cancelled within this period, the subscription then continues automatically, as explained during the checkout process and in the confirmation emails. That said, we recognise that this information can be missed, particularly when users are expecting a one-off purchase, and we take this feedback seriously.
In your case, since your bank declined the subsequent payment, no further charges were made. If you would like us to double-check your account status, confirm cancellation, or provide any clarification, our support team will be happy to assist.
📧 contact@car-checking.com
📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)
We are committed to transparency and customer satisfaction, and we hope that a direct exchange with our team can help clarify the situation. Should everything be resolved to your satisfaction, you’re welcome to update your review accordingly.
Kind regards,
The Car-Checking Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.