Carewell Avis 1 599

Réponse de Carewell

ll y a 7 jours

Thank you so much for your incredibly kind words! We are thrilled to hear that Carewell has consistently exceeded your expectations. Knowing that our product selection meets your standards for high quality is wonderful, but we are most proud of your praise for our team.

We believe that providing medical supplies is about more than just a transaction; it is about providing "seamless and reassuring" support during important times. Our staff strives every day to be knowledgeable and compassionate, and it is rewarding to know that their efforts to "go the extra mile" have made such a positive impact on your experience.

We are truly honored by your confidence in recommending us to others. We appreciate your trust and look forward to continuing to provide you with the reliable supplies and outstanding support you deserve.

Réponse de Carewell

ll y a 7 jours

We would like to start by offering our deepest and most sincere condolences on the passing of your aunt. We understand that this is an incredibly difficult time for your family, and we are truly sorry for your loss.

Regarding the PureWick system, we sincerely apologize for the frustration and the discrepancy you felt between our website and your experience with our team. We understand that a $500 expense for an unopened item is a significant burden. Because the PureWick is a specialized medical device, health and safety regulations require us to maintain a strict final-sale policy once it has left our controlled environment, as we cannot verify its condition for resale to another patient.

While we are unable to accept a return for this specific system, we want to ensure your concerns are fully heard and that any questions regarding our policy are addressed clearly. Please feel free to reach out to us at 800-696-2273 or email support@carewell.com if you would like to discuss the details of your order or the specific safety guidelines we must follow.

Réponse de Carewell

ll y a 7 jours

Thank you so much for the incredible feedback! We are honored to be described as the best company you’ve dealt with. Our goal is to provide a support system that is as reliable as it is kind, so hearing that our team was consistently friendly, courteous, and helpful means the world to us.

We also know that when it comes to caregiving, "ahead of time" is the best kind of delivery. We’re thrilled that our shipping speeds exceeded your expectations!

Thank you for your trust and for recommending us so highly. We look forward to continuing to provide you with that same 100% effort in the future.

Réponse de Carewell

ll y a 7 jours

Thank you for being a loyal Carewell customer and for reaching out to share your experience. First, we would like to express our support to you and your wife during this time of transition with her health.

We sincerely apologize for the frustration caused by being unable to return the unopened cartons of pull-ups. We understand that it feels unreasonable to be unable to exchange a product that is still sealed, especially as a long-time customer. We are committed to full transparency, and it is important to share that our policy regarding the return of certain personal care items is strictly driven by health and safety regulations, as we cannot recirculate these products once they have left our controlled environment.

However, we value your loyalty and hear you clearly—this felt like "poor customer service" during a time when you needed a partner most. We would like to take a closer look at your account and see how we can better support you in transitioning to the correct size for your wife.

Please contact us directly at 800-696-2273 or email support@carewell.com so we can discuss your situation further and work toward a resolution that recognizes your history with us.

Réponse de Carewell

4 mai 2026

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our phone support team was helpful and that you are enjoying the speed of our shipping.

We are especially glad to see that our Auto-Ship program is working so well for you. Providing a reliable 60-day delivery schedule with a 5% savings is exactly how we aim to make caregiving a little easier and more affordable. It’s wonderful to know you have one less thing to worry about on your to-do list!

We truly appreciate your business and your trust in us. We look forward to continuing to support you with your future orders.

Réponse de Carewell

28 avr. 2026

Thank you so much for sharing your experience! We are delighted to hear that our team was able to help you navigate your orders and ensure you received the correct items.

We understand that finding the right care supplies can sometimes be a bit of a process, and we never want our customers to feel stuck with a mistake. Providing friendly, knowledgeable support to help you find exactly what you need—and getting it to you immediately—is exactly what we strive for at Carewell.

We truly appreciate your business and are so glad we could make the exchange process smooth and "hassle-free" for you. We look forward to supporting you with your future orders!

Réponse de Carewell

28 avr. 2026

Thank you for reaching out and sharing your experience. We sincerely apologize that we did not deliver on our promises and that our support team failed to provide the assistance you needed. We understand how vital timely deliveries are when it comes to care supplies, and we are disappointed that we let you down.

We are committed to full transparency and take your comments regarding delivery consistency very seriously. Please know that we are actively reviewing our logistics and support protocols to address the issues you’ve highlighted and to ensure we are meeting the standards our customers expect and deserve.

While we understand your decision to order directly from the manufacturer, we would welcome the opportunity to look into your specific case to see exactly where our process failed. Your feedback is essential as we work to improve our systems and our service.

Please feel free to contact us at support@carewell.com if you would like us to investigate this further. We wish you the very best in finding the supplies you need.

Réponse de Carewell

28 avr. 2026

Thank you very much for taking the time to share your experience! We are delighted to hear that our customer service team was able to provide the clarity you needed before you made your purchase.

We understand that medical and care supplies can be complex, and our goal is always to ensure you feel confident in the products you are choosing. It is great to know that once your questions were answered, the ordering process was easy and the shipping met your expectations for speed.

We appreciate your business and look forward to being your go-to resource for all your future care needs!

Réponse de Carewell

21 avr. 2026

Thank you so much for the glowing review! We are absolutely thrilled to hear that you have consistently experienced great customer service with us.

Our goal is to be more than just a supplier; we strive to be a friendly and helpful resource for our customers every single time they reach out. Hearing that our team has hit the mark for you is the best feedback we could receive.

We truly appreciate your business and the positive energy you’ve shared with us. We look forward to continuing to support you with the same high level of care in the future!

Réponse de Carewell

21 avr. 2026

Thank you very much for taking the time to share your feedback. We are thrilled to hear that you consider us the best company you have found for patient care supplies and related items!

We understand that when you are caring for a loved one, finding a partner that offers both competitive pricing and rapid delivery to your home is essential. Our goal is to provide a reliable, "one-stop" experience that simplifies the process of getting the supplies you need, when you need them.

We truly appreciate your business and your trust in us. We look forward to continuing to provide you with the exceptional service, value, and speed you deserve for all your future care needs.

Réponse de Carewell

21 avr. 2026

Thank you very much for taking the time to share your experience with us. While we were so sorry to hear that your original order was stolen, we are delighted that our team was able to step in quickly to provide a free replacement and ease that burden for you.

We understand that receiving essential medical supplies is critical, and we believe that helpful, friendly support is especially important when unexpected situations occur. Providing great prices and exceptional service recovery is exactly what we strive for every day at Carewell.

We are honored to have earned your recommendation and your future business. We appreciate your trust in us and look forward to continuing to provide you with the care and support you deserve

Réponse de Carewell

7 avr. 2026

Thank you very much for taking the time to share your experience with us. We are delighted to hear that your order arrived even faster than expected and was exactly as described.

We understand that when it comes to essential care supplies, receiving the correct items quickly is vital for your peace of mind. Achieving a "perfect transaction" through efficiency and accuracy is exactly what we strive for with every order at Carewell.

We are so pleased to have earned your trust for future orders. We appreciate your business and look forward to continuing to provide you with the reliable service and care you deserve.

Réponse de Carewell

3 mars 2026

Thank you very much for taking the time to share your experience with us. We are delighted to hear that your order placed on Saturday arrived by Tuesday! We understand that receiving care supplies quickly is a top priority, and we are pleased we could meet that need so efficiently.

We are especially grateful for your comparison to Amazon. We strive every day to offer more competitive pricing and equally fast shipping, all while providing the specialized support our customers deserve. Knowing that we have earned your future business is the highest compliment we could receive.

We appreciate your trust in Carewell and look forward to serving you again soon!

Réponse de Carewell

23 févr. 2026

Thank you very much for taking the time to share your experience with us. We understand that running low on essential supplies like diapers can be stressful, and we are pleased that our team was able to assist you with your order today and provide a clear delivery estimate.

We strive to maintain a very quick turnaround time because we know how vital these products are to your daily routine. We are delighted to hear that you appreciate our customer service; providing reliable support and efficient delivery is exactly what we aim for at Carewell.

We appreciate your business and your trust in us. We look forward to continuing to provide you with the timely service and care you deserve.

Réponse de Carewell

23 févr. 2026

Thank you for providing this feedback. We understand that clear, straightforward communication is essential, especially when dealing with important care supplies. We are committed to full transparency and would appreciate the opportunity to review your interactions with our team to understand where we fell short and how we can make this right.

We would be grateful if you would contact us directly so we can personally investigate your situation and provide the clear answers and resolution you deserve.

Please email us at support@carewell.com so we can immediately look into your case and work to restore your confidence in Carewell.

Réponse de Carewell

23 févr. 2026

Thank you very much for taking the time to share your positive experience. We are delighted to hear that you find Carewell to be a reliable partner for your needs, especially regarding our ordering process, shipping speed, and return policy.

We understand that having "everything you need in one place" is essential for convenience and peace of mind. Providing a hassle-free experience from the moment you place an order to the moment it arrives—and even if a return is necessary—is exactly the standard we strive for every day.

We appreciate your business and your trust in us. We look forward to continuing to be your go-to resource for all your care supplies!

Réponse de Carewell

3 mars 2026

Thank you very much for taking the time to share your experience with us. We are absolutely delighted to hear that you are pleased with our team, our products, and our pricing!

We understand that finding the right balance of quality and value is essential, and we are proud that our "great people" were able to support you in finding exactly what you need. Striving for excellence across all these areas is what we do every day at Carewell, and your feedback is the highest compliment we could receive.

We appreciate your business and look forward to continuing to provide you with the high level of service and care you deserve.

Réponse de Carewell

3 mars 2026

Thank you very much for taking the time to share your experience with us. We are delighted to hear that you find Carewell to be a great company to deal with and that we were able to resolve a mistake quickly for you.

We understand that even with the best intentions, errors can occasionally occur. Our goal is to ensure that when they do, we act with speed and efficiency to make things right. Providing a "quick solution" and reliable support is exactly the standard we strive for every day.

We appreciate your business and your trust in our team. We look forward to continuing to provide you with the high level of service and care you deserve!

Réponse de Carewell

26 janv. 2026

Thank you very much for taking the time to share your experience with us! We are delighted to hear that your order arrived the very next day—surpassing our three-day estimate. We understand that receiving care supplies quickly is often vital, and we are pleased we could get your order to you so efficiently.

We also appreciate your note regarding the sizing of the boot. While we are glad to hear it is working well for you and doing the job, we want to ensure every order is 100% accurate. We are committed to full transparency and precision in our fulfillment process, and we would be happy to double-check your order details to ensure you have exactly what you need.

Should you decide you would like the specific women's sizing or if you have any questions about the product you received, please do not hesitate to reach out to us.

You may email us at support@carewell.com if we can be of any further assistance or to confirm your order specifications.

Réponse de Carewell

26 janv. 2026

Thank you so much for sharing your personal experience with us. We are truly touched to hear that using the PureWick system at home allowed you to have your first restful night's sleep in months. Knowing that our products provide such significant relief and comfort is the most rewarding part of what we do.

We understand that the cost of specialized medical equipment can be a significant consideration, especially when it is not covered by insurance. We are so glad your sister was able to help you secure a solution that proved to be "so worth it" for your health and peace of mind.

Thank you for choosing Carewell to support your care needs. We look forward to continuing to provide you with the products and dedicated support you deserve to maintain your comfort at home.