Honestly the best company I’ve dealt with! Everyone was always friendly, courteous and very helpful when I called! Also, delivery was always head of time than predicted. I would recommend this comp... Voir plus
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Lisez les avis des autres
The company was quick to ship. I made a mistake twice placing orders online. The company was great helping me return the items a send me the correct ones. Very friendly customer service helped me f... Voir plus
L'entreprise a répondu
The item is unopened, in the original packaging and they will not allow returns even though their website mentions that medical and health items are eligible for returns. We ordered the item and it ar... Voir plus
L'entreprise a répondu
Excellent place to order medical supplies. My order was stolen, I called customer service and they replaced it for free. Their customer service is extremely helpful and friendly. The prices are grea... Voir plus
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À propos de l'entreprise
- Fournisseur d'équpement médical
- Fournisseur d'équipements de traitement du diabète
- Fournisseur d'équipement de mobilité
Écrit par l'entreprise
The best place to shop for home health products and caregiving supplies. Order online today with free 1-2 day shipping on orders over $49.
Coordonnées de contact
4,4
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Their website blocked me from…
Their website blocked me from completing my order.
The customer service person asked questions that weren’t needed none of his business.
Carewell is not worth putting up with.
21 janvier 2026
Avis spontané
Réponse de Carewell
Thank you for providing this candid feedback regarding your experience with our website and our support team. We sincerely apologize for the frustration caused by the technical difficulties at checkout.
We understand that when you are repeatedly encountering a system error, being asked for verification details or being told to restart the process can feel like a waste of your time. Our goal is to provide seamless support, and it is clear that in this instance, our troubleshooting steps did not align with the urgency of your situation. We regret that we weren't able to resolve the technical block more effectively for you.
Please email us at support@carewell.com so we can look into the details of your account and work toward a resolution that respects your time and your business.
Great customer service
Great customer service. My order arrived damaged, but they responded quickly and shipped replacements for free. Clear communication, fast resolution, and very professional support. I appreciate how smoothly they handled the situation.
14 janvier 2026
Avis spontané
Réponse de Carewell
Thank you very much for taking the time to share your experience with us. While we sincerely apologize that your order arrived damaged, we are delighted to hear that our team responded quickly and was able to provide a fast resolution with free replacements.
We understand that receiving essential supplies in perfect condition is critical, and we are pleased that our commitment to clear communication and professional support helped resolve the matter smoothly. Providing a fast resolution when things don't go as planned is exactly the level of service we strive for every day at Carewell.
We appreciate your business and your trust in us to make things right. We look forward to continuing to provide you with the reliable support and care you deserve.
My last two orders the quality control…
My last two orders the quality control has been horrible.
9 janvier 2026
Avis spontané
Réponse de Carewell
Thank you for providing this important feedback regarding your recent experiences. We sincerely apologize that the quality control of your last two orders has not met the high standards we set for our products and our service.
We understand that consistency and reliability are essential when it comes to care supplies, and we are disappointed that we have fallen short of your expectations twice in a row. This is not the experience we want for our customers, and we take your report of declining quality very seriously.
We are committed to full transparency and would appreciate the opportunity to investigate these specific orders. We would be grateful if you would contact us directly so we can identify the items in question, look into our current stock, and discuss how we can make this right for you.
Please email us at support@carewell.com so we can immediately investigate these quality concerns and work toward a resolution that restores your confidence in us.
People make Carewell a company to do…
People make Carewell a company to do business with. Not their systems which are in transition. In the dark ages to be exact. However I am not going to penalize people for their problems with systems locking my account when it should have automatically merged 2 accounts with an older order. And the accounts should have merged into one account rather that cost me the customer waisted time and phone calls to straighten out a technical problem they termed potentially fraudulent. Poppycock. Nothing even nearly fraudulent. It was a simple matter of poor systems which interpreted my attempt to buy two items to be sent as a fraud issue. Please no verbage about how security conscious Carewell is. They need class "A" developers not clueless software and troubleshooting personnel. And this review was prompted by Carewell.
28 décembre 2025
Avis spontané
Réponse de Carewell
Thank you for your candid feedback and for recognizing the people behind our service. We sincerely apologize for the frustration and wasted time caused by our account merging process and the technical hurdles you encountered. We hear you clearly—the experience was inconvenient and the "potentially fraudulent" label was misplaced and unnecessary.
We understand that a company is only as good as the experience it provides, and in this instance, our systems fell short of the standard you deserve. We are grateful that our team was able to step in and provide the human support needed to resolve these technical issues, even when the software made it difficult.
Please know that we are taking your comments regarding our system transitions and troubleshooting protocols seriously as we work to modernize our infrastructure.
Should you encounter any further issues or need direct assistance with your account, please contact us at 800 696 2273 or support@carewell.com. We are committed to ensuring your next experience is much more efficient.
Delivery
I ordered a product on the morning of the 17th and had the next day! Very speedy and appreciated
18 décembre 2025
Avis spontané
Réponse de Carewell
Thank you very much for taking the time to share your experience with us. We are delighted to hear that your order placed on the 17th arrived the very next day!
We understand that receiving essential supplies quickly is a top priority for our customers, and we are pleased that we were able to meet that need for you. Providing "very speedy" and reliable delivery is exactly what we strive for with every order.
We appreciate your business and look forward to continuing to provide you with the efficient service and support you deserve.
First time customer ordered multiple…
First time customer ordered multiple boxes of briefs and they forgot to send a box of the briefs. I had to call 8 days later and ask what is going on. It's a bad look for a first time customer.
4 décembre 2025
Avis spontané
Réponse de Carewell
Thank you for providing this feedback regarding your first order with us. We sincerely apologize that your initial experience was marred by an incomplete shipment; we regret that one box of the briefs did not arrive with the rest of your order. We are especially sorry that you had to contact us after eight days to inquire about the missing item.
We recognize that receiving essential supplies promptly and accurately is non-negotiable, and we understand your frustration with this occurrence. We are disappointed that we did not ensure a perfect first delivery for you.
We take full responsibility for ensuring all items are shipped correctly and are actively reviewing this incident to refine our processes. We hope that the delivery of the missing box, once you called, was handled with the utmost speed and efficiency.
Should you have any remaining questions or need further clarification regarding your shipment, please do not hesitate to contact us directly.
You may email us at support@carewell.com if you require any further assistance.
I placed Order #422**** on December…
I placed Order #422**** on December 4th, with expected delivery between December 6th to 8th. I am now finding that the expected delivery date is December 10th.
The PureWick female external catheters were for my 99 year old mother that was entering hospice care. It is now nearly 10pm on December 8th with no product, and she is now within a day of death so I will need to get return information to send this product back for credit.
I now find out these items are not retunable for refund even if in the unopened box.
If I could give a zero star rating I would have
4 décembre 2025
Avis spontané
Réponse de Carewell
Thank you for providing this feedback regarding Order #422****. We sincerely apologize for the frustration caused by the unexpected delivery delay, especially during such an incredibly difficult personal time. We understand that relying on specific delivery dates for essential items is critical, and we are deeply sorry we failed to meet that commitment.
We also recognize that our standard return policy added unnecessary concern during your moment of grief. Please accept our apologies once again for the complications you experienced.
We are committed to using this feedback to improve our logistics and communication processes going forward.
Should any other questions or concerns remain regarding your account, please do not hesitate to contact us.
You may email us at support@carewell.com if you require any further assistance or confirmation of the resolution.
Carewell truly cares
Carewell offers excellent product, order & delivery status & the Best Customer Service
2 décembre 2025
Avis spontané
Réponse de Carewell
Thank you very much for taking the time to share your highly positive feedback. We are truly delighted to hear you recognize the excellence of our products, our proactive order and delivery status updates, and, most importantly, our Customer Service team.
Your acknowledgment that we deliver across these core areas—quality product, transparency, and superior support—is invaluable to us. Our primary mission is to ensure reliability and offer exceptional support to all our customers, and your high rating confirms we are meeting this standard.
We appreciate your business and look forward to continuing to be your trusted resource for all your care needs.
I placed an order for my mom which was…
I placed an order for my mom which was shipped on 10/21. Late November, found two packages were defective upon opening them to use. I emailed the company in the morning and received a reply shortly after. Andrea set up an immediate replacement for the defective items and they were shipped. I was very pleasantly surprised at the quick and efficient way this problem was handled. Great customer service! I would not hesitate to do business with this company again! Thank you.
3 décembre 2025
Avis spontané
Réponse de Carewell
Thank you very much for taking the time to share your positive experience with us, especially regarding the swift resolution of your recent order issue. We are delighted to hear that even when an unexpected quality issue arose with the product packages, our team member, Andrea, was able to handle it with such speed and efficiency.
Your feedback affirms our commitment to providing seamless support when you need it most. Ensuring an immediate replacement and quick shipping is precisely the level of service we strive for, and we are proud that Andrea exemplified our dedication to customer care.
We are so pleased that this positive resolution ensures your willingness to do business with us again. We appreciate your trust and look forward to continuing to provide you with reliable products and exceptional support.
Such an outstanding company!
This is my second time back with Carewell because my mom keeps going on hospice then is taken off due to health stability (at 102.5 years old!). I have had nothing but superior service from the folks at Carewell. They respond very quickly and with personal focus anytime I reach out for help or questions. Their selection of care supplies is excellent and their prices are very competitive. I have said goodbye to Amazon and am converting my source for all of Mom's care supplies to Carewell. Fantastic company!
2 décembre 2025
Avis spontané
Réponse de Carewell
Thank you so much for taking the time to share this wonderful feedback and for choosing to return to Carewell! We are truly inspired by your mother's health stability at 102.5 years old, and we are honored to support you through her journey.
Hearing that you have experienced nothing but superior service—with quick response times and personal focus—is the highest praise our team could receive. We strive to be a reliable partner during challenging periods.
We are also very grateful that you recognized our commitment to having an excellent selection of care supplies at competitive prices. Your decision to convert your sourcing to Carewell means the world to us.
We appreciate your trust and look forward to continuing to provide you and your mother with the fantastic service and support you both deserve.
Not returnable
Warning most items are not returnable. One order was delivered right away another one took a week. I picked them because of the promised delivery date, but they didn't live up to it.
3 novembre 2025
Avis spontané
Réponse de Carewell
Thank you for providing this valuable feedback. We sincerely apologize that your experience with our delivery timeline and return policy has led to frustration. We understand that relying on specific delivery dates, especially for essential items, is critical, and we are disappointed that we did not meet our commitment to you on your second order.
We also recognize that our return policy, which restricts returns on many items due to health and safety regulations for specialized medical products, can be difficult to navigate.
We are committed to full transparency regarding both our shipping performance and our return limitations. We would be grateful if you would contact us directly so we can personally review your orders, investigate the cause of the delivery inconsistency, and discuss any potential options to resolve the matter to your satisfaction.
Please email us at support@carewell.com so we can immediately investigate your order details and work toward a resolution.
Crooks
After ordering a medical device, my mom passed away. Box was never opened, but they refused to process a refund or return. awful practices by this company! Thieves in the literal sense!
5 novembre 2025
Avis spontané
Réponse de Carewell
We sincerely apologize that, in your moment of grief, our standard return process added to your burden and caused you frustration. That is absolutely not the experience we want for any customer, especially under these sensitive circumstances. We understand why you feel this way, and we are committed to making this right immediately.
Please reach out to us directly so we can resolve this for you with the compassion and care you deserve. You can contact us immediately by email at support@carewell.com. We look forward to hearing from you and helping to lighten your load in any way we can.
Improperly charged multiple times
Well, I thought they were great for a while, although expensive. But it wasn’t until I looked at my old invoices while filing for my tax paperwork, that I realized I had been charged tax over and over and over again on products that should’ve never been charged sales tax. I did reach out to them and they did refund it, but I really wonder how much tax they collected from people that should’ve never been paying taxes.
I had two accounts with them, and of course, they only refunded the tax on the one that I reached out about. so that means that this company has improperly collected tax money they were not required to collect and I would bet anything ,they certainly didn’t pay that tax money forward to the state.
After I reached out to them, that should’ve triggered some kind of intern overview of everybody that paid taxes that shouldn’t have and yet, they only pay back the account. I caught them doing it on.
I did reach out to the Florida atty general and the tax commission in Florida
15 juin 2025
Avis spontané
Réponse de Carewell
Thank you for bringing this concern to our attention. We sincerely apologize for the frustration and expense caused by being charged tax on products that should have been exempt. We have investigated the specific products you purchased, and we can confirm that the necessary corrections have been made in our system to prevent this error from happening again. We take your report seriously, and we are committed to making this right. Please contact our support team so we can address any outstanding concerns directly. You can reach us by phone at 800-696-2273 or by email at support@carewell.com.
The customer service was a and is…
The customer service was a and is excellent. They answered my text within minutes and solved the problen ! My. Shipment is on the way ! I would definitely recommend CAREWELL.
28 octobre 2025
Avis spontané
Réponse de Carewell
We are absolutely delighted to read your review! Thank you so much for taking the time to share your positive experience with our Customer Service team.
It means the world to us to know that our team was able to answer your text quickly and solve your problem effectively, getting your shipment on its way. Excellent service is what we strive for every day at Carewell, and your recommendation is the highest compliment we could receive.
We look forward to continuing to provide you with the support and care you deserve!
Réponse de Carewell
Thank you very much for your outstanding feedback. We are genuinely delighted to hear you describe your experience with Carewell as "Awesome and Wonderful."
Our mission is to provide exceptional service and support to every customer, and knowing that we have achieved this for you is the highest possible compliment. Your satisfaction is our top priority.
We appreciate your business and look forward to continuing to serve your needs with the care and excellence you deserve.
Excellent customer service
Excellent customer service, handled my issue professionally and in a timely manner.
14 octobre 2025
Avis spontané
Réponse de Carewell
Thank you for the lovely review! We appreciate the feedback.
Customer service great!
Customer service helped me in 2 minutes. They were kind and efficient!
9 octobre 2025
Avis spontané
Réponse de Carewell
That's fantastic! Thank you for your review.
Best customer service ever!
8 octobre 2025
Avis spontané
Réponse de Carewell
That is wonderful to hear! We are incredibly proud of our team.
Carewell is an awesome experience
Carewell is an awesome experience. They have great products and people. I don’t think there’s another medical supply company this great anywhere.
27 septembre 2025
Avis spontané
Réponse de Carewell
That's fantastic to hear! Thank you so much for taking the time to share your experience. We appreciate your loyalty and look forward to continuing to serve you!
My order came in just 2 days of…
My order came in just 2 days of ordering! Very happy with the service!.
If you need to return something. They help you and get it done for easy return.
Thank you!
26 juillet 2025
Avis spontané
Réponse de Carewell
Thanks so much for the fantastic review! We're thrilled to hear your order arrived so quickly. We work hard to make every part of the experience, from ordering to returns, as smooth and seamless as possible.
We truly appreciate you taking the time to share your feedback. Thanks again!
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