Carflow Avis 

I parked for 10 mins over the 4 hours which was unavoidable being I had someone disabled with me and appealed the fine. I received a response back within 48 hours and very pleased to hear that on this occasion I was let off the fine. Thank you Carflow.

Professional company who listens , had a recent issue and it was dealt with promptly.

i overstayed my time limit by 20 minutes due to a visit to the hospital where my mother in law was in a critical condition. Car flow were very understanding and waivered the fine even though time limits are clearly displayed at the car park.

My enquiry was handled professionally, with a prompt response and clear explanation provided. The matter was reviewed quickly and resolved efficiently, which I really appreciated.

Issued a PCN. Company desperately trying to avoid my appeal through popla. Company tried to brag about their high success chances in appeals. Pops assessor asserted that their legal responses to my appeal were not accurate. I won appeal. Never pay these predatory companies.

Good communication, process well explained and a balanced review/ appeal process, dealt with in a timely period and in a manner and tone that was firm but fair.

After not receiving any parking fines a letter from a Bailiff company with a £340 fine.. because we have a rental property it was claimed that fines were sent there even though vehicle has been registered since 2020 at our home address that the bailiff seem to find??? I've messaged Carflow that manage Trostre retail park and hope that I have a positive response.. Gutted as I've never had Bailiffs chasing me before.. poor management from this company and why couldn't they find my address id the other company could? They could put you in some serious trouble ccj's and balls your credit up.

What a great attitude from a car-park company. so unexpected but so nice to see
Parked near the hospital. Overstayed my parking by only a few minutes when my 90 year old mum took a turn for the worse just as I was due to leave. I got a ticket. Fair enough. I was over by a couple of minutes.
I paid it - then wrote to them explaining why and that I hadn't understood how to pay for the overstay so perhaps it could be clearer on the signage. They answered my query and even refunded the charge.
So nice to find a big organisation with compassion and a human side. Well done

Excellent customer service received during my enquiry

Thank you Carflow for your understanding in wiping my mums car ticket penalty at Parc troustre.

Carflow took full account of the circumstances that led to a parking -charge being levied on my vehicle. Their response was to explain the procedure to follow if I found myself in that predicament again. Carflow also quashed the fine! I greatly appreciate the understanding shown by this company.

Staying for a maximum of 4 hours is not long enough of once in a while meeting with family or friends when doing bowling or buffets.as long clients pay the number of hours parked it should be fine and should have no limit, unless parking is done overnight which should not be allowed.thank you.

I made a genuine mistake of putting in the wrong code for parking and as a gesture of goodwill, the fine was cancelled. I received a response very quickly.

The appeals procedure was easy and they responded quickly and sympathetically. I just wish the company could see the problem for disabled patrons who have the same time in the carpark as abled bodied patrons.I hope they can review this protocol

Yours faithfully Bernadette R

Understanding and empathy

This review concerns an appeal I made to a parking fine issued in December 2025. I cannot deny that the fine was factually correct but in my appeal I asked for consideration/sympathy to be given to the circumstances pertaining at that time. These were that the nearest machine (in a car park) was out of order, I was experiencing severe back pain at the time meaning walking was painful, my stay was only 20 minutes and I left a note explaining all that (clearly that wouldn’t work in a camera controlled cp!). This was also the first parking fine I had received in over 50 years of driving so I was hardly a serial offender.
To my delight the Company granted my appeal and I am very grateful that they did show the compassion/sympathy for which I had asked.

Long time to answer but they did resolve the issues.

We genuinely thought that we had paid for car parking correctly in Park Trostre but subsequently received a parking fine. Our payment did not cover the time that we stayed there but on appealing the fine, Carflow cancelled the charge. I believe that they accepted the fact that our payment demonstrated that we had genuinely made a payment, albeit incorrect. Hopefully they will continue to treat customers with consideration in the future.

I got a ticket for Parking for 12 minutes because I couldn’t find the machine but I requested them to wave it off and they kindly agreed on it. I have found the interaction very respectful. The only thing that I would recommend to make the machine more prominent or directions towards the machine more prominent for convenience.