Carflow Avis 

Had a night mare trying to get out of the cafe park with my toddler , we ended up going over by ten minutes I wrote to explain my situation and they wrote back saying they cancled the charge , So Gate full.

Utterly devastating and terrifying to begin with as I’d innocently been unaware of any changes to the free parking at the retail park. However, my appeal was accepted with such good grace and I was provided with a considerable email attachment of site photos of signage and information regarding conditions and pricing.

Found the T&Cs a little hard to understand at one of Car Flow’s car parks. However, they took the time to explain how it worked which was very useful and helped me avoid future charges.

They were very helpful and understanding when I explained the reason when I overstayed by a short period of time in one of their car parks. They showed compassion and goodwill and cancelled my Parking Charge Notice.

Sent them my reason and explaind what we were doing which they accepted and cancelled the ticket.
They were extremely helpful and found them easy to deal with exvellent service.

I can’t thanks Carflow enough for taking my circumstances into consideration, and wavering the fee as a venture of goodwill. They gave me thorough information, and were respectful and understanding at all times during communication. Thanks you!

I was taken into hospital as an emergency, the following day had to go back to York district hospital for a follow on appointment . I put what I thought was enough time & money on the car park ticket machine but my appointment ran over & I was late back by 11 minutes. I wish I had payed by the app & not cash at the machine. After getting a parking ticket I contested it by showing carflow the letter from the hospital, they were very understanding & as a goodwill gesture they waved the fee. Everything was sorted very quickly. It was nice to get some justice for a change, can't fault carflow at all.

I felt like the company actually listened and took the appropriate action. The query was handled in the agreed timescale.

Received an unexpected PCN after I made a genuine error in under payment- believed I had paid for the maximum stay but had actually selected the minimum payment. I sent an appeal and explained how it was an honest mistake. My appeal was reviewed and very kindly accepted and the PCN cleared, despite my being at fault. I am very grateful and will make sure to triple check in the future!

I was caught out by a new 3 hour parking restriction at a Carflow managed car park. It was a good faith error, which I outlined in an email appeal, explaining that I was a legitimate customer and providing a receipt. They replied immediately the following morning, understood the context and waived the PCN. Very fair dealing, and shows that they aren't looking to be punitive to customers, just to ensure the car park isn't misused.

I received a PCN a few days ago from carflow, however I had paid and stayed within my alloted time.

I appealed the PCN with evidence of paying for the ticket on the carflow website.

I received an email a day or so later informing me that I had entered the VRN wrong in the ticket machine.

However they kindly waved the ticket and just told me to be more careful in the future.

Going forward I will perhaps double check the reg I put in and even take a picture of the reg entered to save anymore PCNs.

Thanks again Carflow 👍.

Carflow dealt with my appeal quickly and fairly which I really appreciated. It’s left a good impression of Exeter with me.

I recently received a Parking Charge Notice, and I contacted Carflow to explain the situation. I was extremely impressed with how professional, understanding, and empathetic the team was. They carefully reviewed my case, took my personal circumstances into account, and kindly cancelled the charge. The process was smooth, transparent, and handled with genuine care. I highly recommend Carflow to anyonethey really go above and beyond to treat their customers fairly and respectfully.

Unfortunately we ended up with a fine as we were unaware of no parking after hours. I challenge this as my family member was unaware of this. The fine was overturned which was brilliant

I made an appeal giving a detailed account of relevant circumstances. Carflow responded with consideration and understanding informing me that no further action would be taken. They demonstrated a willingness to listen to reasonable explanation and acted promptly to close the case. I was very grateful.

Ready to listen and to amend actions proposed as appropriate. All in all, responsive and understanding. Unusual for a company in this business.....
Thank you.

I appealed against parking charges, I put my case forward, offering the facts and an explanation as to why I was appealing, I did so by e-mail and followed the guidelines offered. My e-mail was answered quickly, and a clear answer given.

I received a fine of £100, with the option to pay £60 if paid before a certain time - that being 17-Oct-25. I made the £60 payment on 13-Oct-25 - of which I have proof of payment by bank statement, and a screenshot of payment from their online payment page.

Regardless of this, I have still received two Parking Charge Notice Reminder Letters, the latest being posted on the 24-Oct-25, this is 11 days after I made payment!!! The letter is threatening debt recovery or court action!!! This is unacceptable!

Firstly, there is no number to call for customer service or complaints, it is impossible to speak to an actual human.

Secondly, why are you not on top of your administration and sending out threatening letters, 11 days after the payment was made?

This smacks of incompetence - and I will be seeking legal advice and representation if you threaten me any further, and do not acknowledge in writing receipt of payment, and a failure on your part to rectify your poor administration and record keeping.

Avoid this company at all costs!!!

Very grateful they took into consideration that I was helping 2 disabled friends while going through a traumatic time myself

I contacted Carlow having received a PCN for overstaying at one of their patrolled car parks without paying the required fee.
I politely explained in detail the reason for the oversight and requested they reconsider my PCN.
As a gesture of goodwill they agreed to waiver the penalty on this occasion.
They also attached numerous documents explaining the Charging policy and where the signs and pay machines are located for future reference.