Carflow Avis 

Amazing!! Explained my situation to them and they were very understanding a considerate! 👍👍👍👍

Very responsive to an appeal.

Great communication & understanding. I miss red the signs and was slightly confused. They listened to me well and wavered the parking fine.

I had recourse to use the appeals process of Carflow after dropping off a disabled passenger at Cambridge Central Travelodge. Unfortunately the process took longer than expected and I received a PCN notice having taken 16 minutes from entering to leaving the private car park.
I was expecting an inflexible automated response however I was pleased to receive the response below.....
"However, as a gesture of goodwill, we have cancelled this charge. In the future, the full payment must be made to avoid charges.

No further action is required."
A very fair response, thank you Carflow!

I had been issued with a parking fine for an honest parking mistake. I made an appeal, giving full details which was promptly considered and the fine was waved. This was dealt with within a very reasonable timescale which spanned the Christmas holidays. Good polite company to deal with. Thank you.

It’s never great getting a parking ticket. I got one in a car park that I only go to a couple of times a year and previously didn’t charge from parking. I have rated this review so highly because I have been treated fairly. The circumstance of Black Friday week and being a lot busier so I didn’t see the signs and everything took longer has been taken into account. The website is easy to use and there is sufficient room to explain what you have to. The response is within the time frame.

I experienced a misunderstanding over the charge time for a car park in Cambridge and, unfortunately, received a penalty. However, when I explained the full situation on line, which was very easy to do, the company understood the special circumstances and the penalty was waived. The company has a human side to it, which is not always the way nowadays.

⁹They listened to what I said in relation to a fine they had sent me. How an event of circumstances happened on the day of parking. I am disabled and there was nothing I could of done to leave the car park within the time I paid for, as i became ill while there. They then as a gesture of good will cancelled the fine. For which I was very grateful.

As everyone would expect I was disappointed I received a parking ticket, tbh I thought I had paid the correct fee at the time. I did appeal the charge, car flow acknowledged the reason for the confusion I experienced and overturned the charge thank you so much

Carflow were extremely understanding when i explained my situation. I had no issues appealing. The steps to appeal were simple & easy to follow. Their response was considerate &
positive!
thanks again carflow.

Received a parking ticket at my nearest out of town shopping complex. Was unaware parking charges were introduced since last visit.
Had a shock when the notice came through the post. Instantly went online to challenge the charge and was successful. The company wished to show kindness and explained clearly in the responding email it was a gesture of goodwill. This shows empathy and restores faith.

Received a letter notifying me of a PCN which had been automatically generated from CCTV. The CCTV is located along and access road leading to the car parking area. Therefore the claimed parking infraction was actually logged from and including non-stationary movement of the vehicle to and from the parking area. We were first time visitors to the location and after stopping and remaining in the car for less than 10 minutes, checking maps for information on the facilities, and checking the parking payment methods, we decided not to stay because of a screaming infant in our child seat. We were recorded by the CCTV for having stayed 12 minutes which we apparently owed 80p for. (Keep in mind we did not park or leave the car at any point) And then 2 weeks later get a letter saying it's the second warning and we only have 2 days left of the reduced rate and if we appeal then we lose the option to pay the reduced rate. 60 or 100 pounds penalty for driving into then out of the parking area, which was not at all busy, ie. We were not impacting other users.
It's a shockingly deceitful system which should have barriers and clear warning at the point of CCTV entry and exit registration that the vehicle is being photographed and timed from that point of entry.. not even from the moment of parking.
What a dishonest operation that should be illegal.

Carflow have been incredibly helpful and reasonable in my case. They took my individual circumstances into consideration and treated me like an actual human being which often is not the case these days. Thank you Carflow!

Exceptional service and a very understanding company.

They were very understanding and helpful and I appreciate everything they did to help one understanding company thank you

They were really understanding when we explained our circumstances and were very easy to communicate with.

20 days and still waiting for their reply to my email...unacceptable service and a company that doesn't even acknowledge people.

Booking Reference/Receipt Number: 114497262 & CFLRINW-2025-11-06-00295

I’m really impressed with the level of professionalism and understanding shown by this car park company. I submitted an appeal and they took the time to review it properly, ultimately revoking the charge. Their communication was clear, polite, and genuinely considerate. It’s refreshing to deal with a company that listens to customers and handles situations fairly. Thank you for the great service — highly recommended!

Awful company, doing their bit to to help cripple British businesses and families one fine at a time.

What a company to be a part of!

All involved in this money making scheme should be deeply ashamed of themselves.

Parking fine notice arrived too late for discount.
I received a parking fine notice by mail titled final reminder of £100 on Nov 19. I had never received a first notification. The final reminder was dated on the letter as 7 November but there was no postmark on the envelope. The notice said I could pay the discount fee of £60 if I paid before 14 Nov. As I only received it on the 19th this was impossible. I then wrote a complaint and an appeal. The response to the appeal said it would take 28 days. As the photograph shows my car on a road (no parking info visible) I assumed an appeal was fruitless so I paid the £100. I clicked the box to receive a receipt and it never came. I have a record of my payment by credit card and a screenshot of the payment successful. Be warned.