Carflow Avis 

I have a chronic illness and need to be assisted and take my time with shopping. I ran over my time slot what shopping due to my illness a d was issued 2 fines. I contacted the company to explain the issue I have and the fines were wiped. They did take their time to get back to me but however, they were understanding.

I accidentally overstayed at one of the Carflow car park locations, I received a PCN in the post, but was away for 2 weeks when it arrived. After speaking with the carflows team they understood my predicament. Kind and fair handling of what could have been a very stressful situation for me. Thanks Carflow

They are scammers and not to be trusted. Please avoid them as they penalise you unfairly. Their parking machine are faulty and enter incorrect number plates and even when you appeal on this basis they decline it. As yet not provided me evidence that their machines are serviced and certified and in working order.

I had a positive experience with Carflow, which, if I’m honest, isn’t what many people might expect in this industry. They were understanding of my situation and took the time to handle my request in a fair and considerate way. It was refreshing to deal with a company that actually listens and treats customers with empathy and respect.
Highly recommend based on my experience.

This company is harsh but fair. Their T&Cs are clearly laid out but there is human intervention possible when the automatic processes are "cold" and naturally devoid of understanding the whole situation.

I had incurred a parking charge notice for underpayment of the duration stayed and i appealed the notice which was heard, responded in a timely manner , with appropriate response.

Very efficient company but also with compassion in dealing with my specific circumstances. Thank you.

I appreciate that the fine has been cleared but I received another today and it’s gone up by £20 as not been paid on time. Please advise Carflow of the decision you made. It’s a bit unsettling as it’s the third letter from them.

Great communication and understanding

My wife and I had a genuine reason for overstaying in the car park.
We were given the opportunity to appeal the charge.
We were listened to and the company dealt with the appeal in a fair minded way.

Following a parking ticket appeal I expected a standard response with no consideration for the details laid out in my appeal. To my surprise they not only cancelled the fine but also sent a lovely letter full of empathy. Well done Carflow.

In fairness this company responded to a parking query. They gave me the opportunity to contest it and allowed it to pass this time. I know not to let a similar thing happen again

I stopped at a car park managed by Carflow for less than 12 minutes and should have paid under £1 for parking, but I didn’t have the app and wasn’t confident sorting it on the spot. I drove away, and a few days later I was shocked to get a £100 fine.

I emailed the office straight away, and they replied very quickly and cancelled the notice. The process was simple and respectful. I really appreciate their understanding. Thank you so much!

Hi, got a ticket while delivering outside catering to the site. I went through the appeals process which was easy and provided the evidence needed.
My ticket was cancelled within 24 hours.

Shocking company, Parked at Trostre retail park for 30 minutes and received a fine for parking more than 24 hours. On appeal they replied by saying While rare instances of missed entrances or exits can occur, we rely on the accuracy of our camera records. On this occasion, it appears that the vehicle’s exit may not have been captured by the system.

They resided the fine as a goodwill gesture, How and earth can it be a goodwill gesture when you have admitted litigation from your side? I also supplied door bell footage of my car in front of my property the time they claimed my vehicle was parked at Trostre

Anything to make a buck !!!!

Be careful when using their car parks! Used their car park in Cambridge. We mistyped our reg when paying - so I understood why I received the parking fine 3 weeks later. However even though I had the receipt and bank statement to prove we did pay for parking, they still charged us an extra £20 for the mistake !!! Can’t believe the BPA support this type of behaviour!!

This is fantastic company&team who work for Carflow.
I forgot to pay for parking in Trostre shopping centre, phoned the company, spoke to lovely advisors, emailed afterwards, my problem was solved in no matter of time, fantastic people that's all what I can say! Had a great experience!!!

Carflow’s system at Parc Trostre is nothing short of discriminatory against disabled people and families. A 6-hour maximum stay might sound fine on paper, but in reality it punishes those who cannot rush — disabled visitors, parents with babies and toddlers, and anyone who needs to take their time.

We were genuine paying customers, shopping and eating on site, yet still hit with a charge. The signage is unclear, the machines don’t display how long you’ve paid for, and there’s no allowance for people with additional needs.

My disabled mother simply cannot move quickly, and expecting us to squeeze a full family day (shopping, meals, rest breaks) into 6 hours is outrageous. This is direct discrimination against disabled customers and makes Parc Trostre an unwelcoming place for families like mine.

Carflow may claim to follow “standards,” but their practices fail real people. Shameful.
We’ve now paid our fine (Case 3903102578). I hope you’re lining your pockets with the less-abled’s money — thanks for nothing, Carflow.

Scammers!!!!!
Beware of them, they tried to steal my money twice. My bank blocked it.

⭐⭐⭐⭐⭐
“I really appreciate Carflow’s customer service. I appealed a parking charge and they handled it fairly and kindly, cancelling the fee as a goodwill gesture. Very professional and understanding team. Thank you!”