Carflow Avis 

Thieving scum. Should be shut down

Asked for a receipt for a parking payment made and I have had no response to emails or telephone calls.

Parked where I and many others park at the rear of a business park, the parking rules for that area had changed overnight to Staff Parking only, didn't notice the signs. Parked there twice for 20 minutes and got 2 £100 fines. That's £200 for parking less than an hour.
Absolute rip off merchants.

Their quick response and giving a listening ear to my plea and by cancelling the charge .They are kind .This is an experience to me,because it has not happened to me before .

I contacted an officer for a parking issue in one of their car parks with the information.
The officer dealt with my query promptly with courtesy and in a fair manner.
Hence Customer service that I received was excellent.

I just got a parking fine from these rodents for parking with my disabled son in Cambridge. The disabled badge was displayed but they use automatic number plate recognition. It is set up so they just fine disabled people anyway and then leave them to appeal in writing (no phone number for help). Anyone who works for this company has thrown their life away.

Later: they confimed that they indeed fine disabled persons and leave them to appeal in writing. They say the law allows them to ignore Blue Badges on private land. Really, really fabulous people and a tremendous addition to our society.

Absolute con. I would NEVER recommend this company to anybody.
Just after the money.
Use a telephone answering service, never reply and 24 hours to respond to an email.

Thieves. A poorly lit board which I therefore misread and paid the charge for what I thought was for "up to 3 hrs" on a Sunday. As it transpires, the fee I paid only covered an hour. Genuine mistake. It happens! If I was trying to scam...I would not have paid at all. Obviously my appeal was rejected due to the fact that on entering the car park, I "entered a contract" and I should have checked the ticket. Why would I check a ticket when I knew I was going to be under 3 hrs and I thought the charge was up to 3hrs. It's a carpark, not a mortgage for crying out loud. So, a few quid short has resulted in a £100 fine. I'm sure they will have a great Christmas party with all these rubbish fees for genuine mistakes. They are totally unsympathetic, lack empathy and can only fall back on their T's & C's as opposed to listening to genuine customer concerns and delivering a fair service.

Got ticket because i followed the tariffs on Acton Oak website and not their new tariffs displayed on the car park.

this is really unfair ticket, even Acton Oak are not responding to may emails.

Avoid this car park, this is a trap to rip you off.

CARFLOW - ACTON OAKS CARPARK
ACTON OAKS - Do not use this carpark they will rip you off.
Unable to read notice due to poorly lit carpark and dirty notice board covered in grime. I was told it was 90 mins free by a local shopper. I paid for an extra 2 hours via RINGO just before my 90 mins was up but actually only stayed an extra hour. Got a PCN stating that I should have paid for the ‘free’ 90 mins plus the hour extra. How would I have known that as RINGO asks how long I want to stay it does not state that I need to pay for the FREE period plus the extra time!!!
This is just a blatant ploy to con people and needs to be stopped. How many people have been stung in this way it’s a disgrace. How CARFLOW allowed to get away with this!!!

Bunch of scammers!!
Don’t use their car parks. First 90 minutes free, then after you pay for the entire stay including the first 90 minutes. What foolishness!! £100 down the drain. The signage is misleading. Instead of saying after 90mins you pay for the entire stay, it should say. After 90 mins the 90mins is chargeable. Plus they should have a signage notifying you what time you enter into the car park. Spent almost 15mins trying to find a disabled car park in Acton.

Paid for parking online as the app would t work. Got issued with a ticket. Appealed. They said they don’t take bank statements as proof of payment. An utter disgrace of a company. Held of paying the fine but was worried about incurring extra charges. Severely out of pocket. Not okay

We really need a minus star for this company. I booked parking for my colleagues who were working in Manchester but the job they were working on over ran a day so I logged on to the parking app we use and extended the stay for the extra day. Carflow then sent us a PCN saying we had not paid for the extension. I had all the receipts so you would think this would easily be solved. I sent both receipts clearly showing the dates and times that we had paid for and our payment receipts but they would not accept that as evidence!! Asking what would they accept I was told that they would only accept evidence from Just Park, the app we booked through. I contacted them, who to be honest, were not much more help and just said if we pay the fine they will reimburse us!! I just cannot for the life of me understand how these businesses get away with this day after day, they go along on the basis that no one wants to have to go to court so people will just pay up. They should be struck off.

Rip off. No Goodwill what so ever.

Do not use these carparks, as they will rip you off.
Your 'parking time' starts from the moment you enter, as your registration is recorded on camera, likewise it is recorded when you leave. Your parking time is the difference between these.
So if you spend 5 minutes trying to find a space, then you only have 55 minutes to go shopping (paying for 1 hour).
In my case, I pulled up at the back of a charity shop to unload a carful of donations, which took 15 mins including filling out a tax claim form for them; then I parked & paid for 1 hour. My parking time apparently included the time at the charity shop, when I was not in a bay & was unloading.
If you are within the carpark area for more than the duration of your ticket, then you will be fined £100, reduced to £60 with quick payment.
My suggestion, park somewhere else.

UPDATE:
I had sent an emailed appealing the charge and received a letter stating that the fine was still being enforced. I left it to the last day to log in to their website to pay and was given a message that the charge had been cancelled, so they were decent in the end. Took a screen-shot of the message to cover myself.
Upgraded rating to 2 stars.

You want me to be helpful honest and constructive? Well I don't believe I parked there for one, even if I did a £3.50 loss to the land owner resulted in a £100 fine, reduced to a meagre £60! Quoting high court cases doesn't make the fine morally correct.

I made the comparison for those that don't show up for restaurant bookings, decent meal for 2, with wine £100? We prep it, cook it, staff it, no show, no income. So we apply the same multiplier as Carflow and hit you with a £2,900 bill. And yep this is a geniune experience with no incentive to write it...other than a total rip off. Avoid.

Totally ripped off
Don’t park your car

We urge people to forget parking in Little London car park, Newport, Isle of Wight.
PCN fine of £100 for 2 minutes
What an absolute joke.
Entered the carpark at 16.58 by the time we parked and went to the ticket machine to get the evening ticket for £1.50 it was 1700
Apparently you are expected to drive closer to the ticket machine, launch yourself out and get your ticket, then park.
I am sorry, these companies need to get real and realise that due to these actions they take to try and penalise people, Carflow, are killing the trade for the company they are acting for, would be getting, this car park is becoming less & less used.
absolute daylight robbery.
We will not be paying this fine

The carpark company has no understanding of human values. They do not make any distinction between disabled people and ordinary people in their parking lots. When you explain to them that this is unfair, they only care about money. They are more concerned with making a profit than with providing a safe and accessible environment for everyone.

This company's lack of compassion and understanding is shameful. They should be ashamed of themselves for treating disabled people as second-class citizens. I hope that those who work for this company feel ashamed and consider another job that respects human values more. The management of this institution should be exposed to the public so that they can be held accountable for their actions.