Due to moving and space constraints, I could not use my CAROL bike for two years. Service in getting my subscription back on was excellent. Now back at it - I forgot what a great work out it is. A... Voir plus
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I’ve owned my CAROL bike for over a year now. The hardware itself is fantastic—it delivers exactly what it promises on the REHIT workouts. However, my main issue is with the subscription model. I... Voir plus
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The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect... Voir plus
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Love my CAROL bike! I'm already feeling the benefits and it's so easy to stay committed and consistent with the 8 minutes 3x week. I've seen my cardiorespiratory health via my VO2 max numbers improve... Voir plus
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À propos de l'entreprise
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Salle de gym
- Programme d'entraînement physique
Écrit par l'entreprise
CAROL is the smartest, most effective exercise bike—with workouts backed by science. CAROL Bike learns to push you to your limit. With each short, AI-personalized workout your optimal resistance is applied instantly, so every second matters. Scientifically-proven to give you the most effective workout.
Coordonnées de contact
London, Royaume-Uni
- +44 20 3808 5137
- marketing@carolbike.com
- carolbike.com
4,5
Excellent
457 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Great technical support with detailed…
Great technical support with detailed pictures so I could feel confident that I was buying the correct parts. Prompt shippping was also great. Repair was simple and easy to perform due to well designed equipment
13 janvier 2026
Réponse de CAROL Bike
Great to hear this — thank you for sharing!
We’re really glad our support team could help with clear guidance and that the repair process was straightforward thanks to the bike’s design. It’s also great to know everything arrived quickly.
Helpful from beginning to end!
22 décembre 2025
Réponse de CAROL Bike
That’s great to hear — thank you for sharing!
We’re really glad the experience was helpful from start to finish. If you ever need anything, we’re always here to help.
Réponse de CAROL Bike
So glad to hear that — thank you for sharing!
We’re delighted the bike is helping you stay engaged and motivated. That consistency is exactly what CAROL is designed to support.
Great quality product
The purchase/transaction went smooth, shipping was quick to the US (about 1 week or so). The quality of the bike is top notch. Assembly is very straight forward and simply laid out. Setup and power-up was also straight forward. You really can't screw it up. After just a few rides i'm extremely happy with my purchase. Rehit is a cheat code.
8 décembre 2025
Réponse de CAROL Bike
Great to hear this — thank you for sharing!
We’re delighted the whole experience, from purchase and delivery through to assembly and setup, was smooth and straightforward. It’s also fantastic to hear you’re enjoying the workouts and seeing the value of REHIT so quickly.
If you ever need anything, we’re always here to help.
Best way to increase your VO2 max
My husband and I have it just over two weeks and absolutely love it! We bought it to improve our VO2 max and have already seen improvements. Love how easy it is to use and how many different modes they have.
26 novembre 2025
Réponse de CAROL Bike
This is great to hear — thank you for sharing!
We’re delighted you and your husband are already seeing improvements in your VO₂ max and enjoying the different workout modes. It’s fantastic to know how easy it’s been to get started and stay consistent.
If you ever need anything, we’re always here to help.
Great Bike With Potential To Do Even More
I love this bike and the basic 20 sec Rehit workouts it was built for. I've already seen increases in VO2 max in just a few weeks. The bike is very solid and well constructed and looks great in my office. I also like the software but feel that there is more opportunity to expand upon it's features and visualizations both in the rehit workouts and in the free ride workouts.
26 novembre 2025
Réponse de CAROL Bike
Thank you for your thoughtful feedback!
We’re really glad to hear you’re enjoying the bike and already seeing improvements in your VO₂ max — that’s exactly what CAROL is designed for. It’s also great to know you’re happy with the build quality and how it fits into your space.
We appreciate your suggestions around expanding features and visualizations — this is valuable feedback and something we’re continuously working to improve.
If you ever have more ideas or questions, we’d love to hear from you — and we’re always here to help.
Constant updates and response to…
Constant updates and response to questions are prompt.
21 novembre 2025
Réponse de CAROL Bike
Great to hear this — thank you for sharing!
We’re really glad you’ve found the updates and support responsive and helpful. Providing a smooth, evolving experience is something we care deeply about.
If you ever need anything, we’re always here to help.
Quick delivery and well packaged
Quick delivery and well packaged. Easy assembly and setup. All good!
17 novembre 2025
Réponse de CAROL Bike
Thanks for sharing your experience!
We’re delighted to hear everything from delivery and packaging to assembly and setup was smooth and straightforward.
If you ever need anything, we’re always here to help.
Good Bike, Needs frequent repair
I've had it since May of 2024 and am already on my second repair. As far as the bike goes, when performing well, I really like it and use it often. Service is helpful. The first repair was under the warranty. The current repair is at my cost. It's just frustrating to pay that much for a high end product and have this much trouble and inconvenience.
12 novembre 2025
Réponse de CAROL Bike
Thank you for your honest feedback — we really appreciate you sharing your experience.
We’re glad to hear you enjoy the bike when it’s performing well and that our support team has been helpful. At the same time, we’re sorry to hear about the repairs and understand how frustrating that can be, especially for a premium product.
Your feedback is important, and we’d like to look into your case more closely to see how we can better support you. Please feel free to reach out to our team directly — we’re here to help.
Great customer service!
28 octobre 2025
Réponse de CAROL Bike
Great to hear — thank you for sharing!
We’re really glad you had a positive experience with our customer service. Providing helpful and responsive support is something we truly care about.
If you ever need anything, we’re always here to help.
I’ve had the Carol bike for a few weeks…
I’ve had the Carol bike for a few weeks and absolutely love it . Very challenging
21 octobre 2025
Réponse de CAROL Bike
So glad to hear you’re enjoying it — thank you for sharing!
We’re delighted you’re loving the bike and finding the workouts challenging. That’s exactly what CAROL is designed for.
Please don’t hesitate to reach out if you need anything.
Réponse de CAROL Bike
Great to hear this — thank you for sharing!
We’re really glad you found the setup straightforward and the tutorials helpful in getting started.
Wishing you many great workouts ahead!
These people are really great and have…
These people are really great and have bent over backwards to help me and each time they successfully made things go right. Great company. Reggie caldwell
17 octobre 2025
Réponse de CAROL Bike
This is wonderful to hear — thank you for sharing!
We’re so pleased our team could support you and help get everything running smoothly each time. We’ll be sure to pass your kind words along — it really means a lot.
Glad to have you riding with us!
They are very helpful
They are very helpful, and the bike delivers everting they advertise!
6 octobre 2025
Réponse de CAROL Bike
Great to hear — thank you for sharing!
We’re really glad you’ve found the team helpful and that the bike is delivering on its promise. That’s exactly what we aim for.
Wishing you many great rides ahead!
it was my fault, but customer service was amazing
I noticed a problem with my bike a few days after setting it up didn’t think a whole lot about it but then it recurred. I called into customer service. I received a call back immediately with full instructions pictures and easy troubleshooting. Mario was absolutely amazing to work with to get my bike up and running optimally, even though the issue was user error. Thanks Carol for a great experience.
24 octobre 2025
Avis spontané
Réponse de CAROL Bike
Thanks for sharing your experience!
We’re really glad our team could help get everything sorted quickly and that the guidance made troubleshooting straightforward. We’ll be sure to pass your kind words on to Mario — he’ll really appreciate it.
Great to hear your bike is now running optimally — wishing you many great rides ahead!
The REHIT program accelerates progress
The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect it has on VO2 progression. Would like to see a program that enables the rider to determine actual maximum heart rate; not having to depend upon an estimate. The CAROL chest worn heart rate monitor is a big plus as is the use of bike shoes with clicks.
23 octobre 2025
Réponse de CAROL Bike
Great to hear this — thank you for sharing!
We’re delighted you’re seeing the impact of REHIT and benefiting from the feedback and tracking — it’s great to know the short sprints are delivering real results for your VO₂ max.
We also appreciate your suggestion around determining true maximum heart rate — that’s valuable feedback and something we’ll share with the team as we continue to improve the experience.
Wishing you many great rides ahead!
Excellent product and customer service.
7 octobre 2025
Avis spontané
Réponse de CAROL Bike
Great to hear — thank you for sharing!
We’re delighted you’re enjoying both the bike and the support experience.
Wishing you many great rides ahead!
Réponse de CAROL Bike
That’s fantastic to hear — thank you for sharing!
We’re delighted the bike has been such a game changer for you. That’s exactly what we aim for.
Wishing you many great rides ahead!
Réponse de CAROL Bike
Thank you for your review, Mark.
Wishing you all the best in your health and fitness journey!
Prompt replies everytime
Support recently needed for bike console updating and just like 5years ago when first needed support, the team still replies quickly with clear instructions.
10 septembre 2025
Avis spontané
Réponse de CAROL Bike
S Lynch, thank you for your review and for being a loyal CAROL Bike rider for 5 years!
As always, if there's anything we can do to help with your riding experience, you know where to reach us.
Wishing you all the best on your continued health and fitness journey!
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