I’ve owned my CAROL bike for over a year now. The hardware itself is fantastic—it delivers exactly what it promises on the REHIT workouts. However, my main issue is with the subscription model. I... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Due to moving and space constraints, I could not use my CAROL bike for two years. Service in getting my subscription back on was excellent. Now back at it - I forgot what a great work out it is. A... Voir plus
L'entreprise a répondu
The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect... Voir plus
L'entreprise a répondu
Love my CAROL bike! I'm already feeling the benefits and it's so easy to stay committed and consistent with the 8 minutes 3x week. I've seen my cardiorespiratory health via my VO2 max numbers improve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Salle de gym
- Programme d'entraînement physique
Écrit par l'entreprise
CAROL is the smartest, most effective exercise bike—with workouts backed by science. CAROL Bike learns to push you to your limit. With each short, AI-personalized workout your optimal resistance is applied instantly, so every second matters. Scientifically-proven to give you the most effective workout.
Coordonnées de contact
London, Royaume-Uni
- +44 20 3808 5137
- marketing@carolbike.com
- carolbike.com
4,5
Excellent
461 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent product and customer service.
7 octobre 2025
Avis spontané
Réponse de CAROL Bike
Great to hear — thank you for sharing!
We’re delighted you’re enjoying both the bike and the support experience.
Wishing you many great rides ahead!
Réponse de CAROL Bike
That’s fantastic to hear — thank you for sharing!
We’re delighted the bike has been such a game changer for you. That’s exactly what we aim for.
Wishing you many great rides ahead!
Réponse de CAROL Bike
Thank you for your review, Mark.
Wishing you all the best in your health and fitness journey!
Prompt replies everytime
Support recently needed for bike console updating and just like 5years ago when first needed support, the team still replies quickly with clear instructions.
10 septembre 2025
Avis spontané
Réponse de CAROL Bike
S Lynch, thank you for your review and for being a loyal CAROL Bike rider for 5 years!
As always, if there's anything we can do to help with your riding experience, you know where to reach us.
Wishing you all the best on your continued health and fitness journey!
I love my Carol bike, and best support ever!
I love my Carol bike, and the results I've been getting with it, even a few times a week, have been amazing. Legs are stronger and more stable, and I don't feel so much like an old man going up stairs anymore!
I had an issue with the tablet not charging, and when I emailed them about it, they immediately got in touch with me, scheduled a phone troubleshooting session, and figured out the issue. They sent me the new parts, which were easy to install, and now everything works great. Such great support with amazing tech!
9 septembre 2025
Avis spontané
Réponse de CAROL Bike
Thank you for your review, Omid.
Just 5-minutes is all you need to significantly improve your health and fitness with CAROL—glad to hear you're feeling a lot fitter already!
If you need anything else, you know how to reach us. Happy riding!
REHIT has high impact!
I've only been using it for three weeks, but the feedback is easy to comprehend. I was skeptical about doing high-intensity REHIT three times per week. Just two 20-second sprints each session. Well, I had to drop down to two REHIT sessions per week to have adequate recovery time. Now, I'm seeing amazing increases in power output and fitness levels.
3 septembre 2025
Réponse de CAROL Bike
Scott, thank you so much for your review.
Doing 3x REHIT rides on CAROL Bike a week is scientifically proven to increase your cardiovascular fitness by 12% in just 8 weeks. With such a short workout time, it's so easy to make a fitness habit that sticks. And of course doing 2x REHIT rides a week is still fantastic, and I'm sure you'll get back up to doing 3 rides after your fitness continues to improve!
Unhappy
Well, I ordered the product and I was delayed week after week after week such that when I left the country and been gone for a couple months I have it still sitting there now. Wish I could’ve used it when they told me it would be shipped within 10 days, but it was more like two months.
1 août 2025
Réponse de CAROL Bike
Glenda, so sorry to hear this and we regret you didn't experience the usual excellent service our customers have come to expect from us. Your shipment delay was caused by a rare incident with our carrier. We are waiting for your confirmation to apply 90 days of CAROL membership for free as an apology for the inconvenience and a gesture of goodwill. Please respond to our email so we can get this applied to your bike. In the meantime, please do reach out to us if you ever need any assistance in the future.
8/1/25 Bike was received well packed,in…
8/1/25 Bike was received well packed,in good condition. The assembly instruction,video and tools were the best for making assembly easy.
Customer before receipt of bike was excellent .
Best of all, I like the bike...useful and efficient.
Dan Morgan
1 août 2025
Réponse de CAROL Bike
Dan, thank you for your review.
Wishing you all the best in your health and fitness journey!
Well designed smart fitness bike with excellent customer support.
Bike was as expected. The software is quite good. Excellent customer support helped with optimizing my setup.
1 août 2025
Réponse de CAROL Bike
Thank you for your review, Rachael.
CAROL is the smartest, most efficient exercise bike—delivering maximum results in minimal time.
Wishing you all the best in your health and fitness journey!
Love the quality of the bike
Love the quality of the bike! The REHIT is fantastic. I see improvement in my VO2max already. Well worth the money!
1 août 2025
Réponse de CAROL Bike
Thank you for your review, Douglas.
CAROL is scientifically proven to improve your VO2max by 12% in just 8 weeks. And the best part? All it takes is 3x5-minute workouts, 3x a week. Great to hear your VO2max has improved already.
Keep up the great work!
The best workout bike out there
The best workout bike out there, well worth the cost. Best for those who don't have time or want the most out of their workouts. If you don't care too much for having an over the top flashy screen and care more about efficiency this bike is amazing. I lost so much weight doing the fat burn workouts everday. The Ai controlled resistance finds and sets my pace well and the subscription cost is way better than the other brands.
30 juillet 2025
Réponse de CAROL Bike
Alexander, thank you for your review.
CAROL Bike is designed specifically for REHIT—the world's shortest, most efficient workout. The Fat Burn workouts provide significant calorie burn in just a short workout time, and it's great to hear you've lost so much weight doing them.
Keep up the great work!
Slow shipping and High Replacement Part cost
I bought a replacement power cord and shipping was slow, even though up front I asked it be done ASAP. My other big disappointment was the price. $50, really. Are they trying to compete with the high price of replacement parts for cars. It is not like it is a high tech cord.
31 juillet 2025
Réponse de CAROL Bike
Greg, so sorry to hear this. Our usual delivery times for replacement items are 1-2 weeks, and you received yours just 5 days after the invoice was paid. We knew you wanted it delivered ASAP so we offered the chance to expedite the delivery, however you refused. We still managed to deliver it in a timely manner for you. We provide replacement items at cost to us, so rest assured there is no profit in us sending these items, and in fact, we usually make a loss.
Hopefully this explanation can alleviate some disappointment here. Best wishes on your CAROL Bike journey.
The bike provides a unique and…
The bike provides a unique and compelling experience.
29 juillet 2025
Réponse de CAROL Bike
Quentin, thank you for your review.
You're absolutely right. CAROL is the world's only bike designed specifically for REHIT—delivering superior health and fitness benefits in 90% less time compared to traditional cardio.
Happy riding!
Best customer service of any company I…
Best customer service of any company I have ever dealt with. And I am 65 years old and pretty cranky.
8 juillet 2025
Réponse de CAROL Bike
Matthew, thank you so much for your review.
Wishing you all the best in your CAROL Bike journey - and you know how to reach us if you ever need any further support.
Happy riding!
Prompt response to my initial request
Prompt response to my initial request followed by clear instructions and a few more back and forth emails were always without delay and very helpful.
28 juillet 2025
Avis spontané
Réponse de CAROL Bike
Thank you for your review.
We pride ourselves on offering a fast and efficient experience for all customers. Wishing you all the best in your health and fitness journey!
I really enjoy working out now
I really enjoy working out now. It only takes a few minutes. I have it in my living room and I don't mind a bit. It looks nice and it reminds me to exercise should I forget, which is rarely.
I just really enjoy using it and I feel energized and good about myself after a session on my CAROL bike.
24 juin 2025
Réponse de CAROL Bike
Melissa, thank you for your review.
CAROL Bike workouts are so short, it's easy to make a fitness habit that sticks. In fact, CAROL riders average 3.2 rides per week in their first 100 days.
Glad to hear you're really enjoying the bike and wishing you all the best in your health and fitness journey!
Money for set up was not worth it is fantastic but the team who…
Matt is fantastic but the team who delivered the bike were not knowledge . I paid extra to have it put together and connected to wifi and I now find the bike is losing power
24 juin 2025
Réponse de CAROL Bike
Elaine, so sorry to hear this. We will get our best service advisor to contact you to ensure your bike is working correctly. Please keep an eye out for a call and email from us soon.
Réponse de CAROL Bike
Josh, thank you for your review.
Wishing you all the best in your health and fitness journey!
Bike arrived when expected and as…
Bike arrived when expected and as described. Instructions for assembly are excellent. I needed some additional help because of an error I made entering information- their response was prompt, friendly, and solved the problem. I have begun using Carol Bike and find it a relative (some hard work is called for even if brief) pleasure. I easily recommend Carol bike
24 juin 2025
Réponse de CAROL Bike
Thanks so much for your review, Shelley.
Although brief, CAROL encourages you to go to your maximum intensity during the REHIT sprints. But the best part is that in just 5-minutes, you'll get the cardiovascular benefits equivalent of a 45-minute run.
If you need any further assistance, you know where to reach us. All the best in your health and fitness journey!
Buying the Bike
The whole process of buying, receiving the bike went very well. Questions asked answered quickly and understandable!
20 juin 2025
Réponse de CAROL Bike
Thank you for your review, Rick.
Like our workouts, our ethos is about time-saving and efficiency. Glad to hear you've had a great experience with the speed of communications and excellent delivery.
All the best in your health and fitness journey!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.