I’ve owned my CAROL bike for over a year now. The hardware itself is fantastic—it delivers exactly what it promises on the REHIT workouts. However, my main issue is with the subscription model. I... Voir plus
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Due to moving and space constraints, I could not use my CAROL bike for two years. Service in getting my subscription back on was excellent. Now back at it - I forgot what a great work out it is. A... Voir plus
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The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect... Voir plus
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Love my CAROL bike! I'm already feeling the benefits and it's so easy to stay committed and consistent with the 8 minutes 3x week. I've seen my cardiorespiratory health via my VO2 max numbers improve... Voir plus
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À propos de l'entreprise
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Salle de gym
- Programme d'entraînement physique
Écrit par l'entreprise
CAROL is the smartest, most effective exercise bike—with workouts backed by science. CAROL Bike learns to push you to your limit. With each short, AI-personalized workout your optimal resistance is applied instantly, so every second matters. Scientifically-proven to give you the most effective workout.
Coordonnées de contact
London, Royaume-Uni
- +44 20 3808 5137
- marketing@carolbike.com
- carolbike.com
4,5
Excellent
461 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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responded really quickly very helpful…
responded really quickly very helpful politely also felt like they cared
6 mai 2025
Avis spontané
Réponse de CAROL Bike
Thank you for your review, Martyn.
When our riders speak, we listen. We're glad to get your questions answered quickly and politely. Wishing you all the best on your CAROL Bike journey!
Réponse de CAROL Bike
Patsy, thanks so much for your review.
Wishing you all the best on your CAROL Bike journey!
Poor support help
I tried to get support setting up the tablet
and called the support number and asked
for a call on line and no response.
31 mars 2025
Réponse de CAROL Bike
Ken, so sorry to hear this. Our system shows you left a voicemail on the 10th April and we emailed you back on the 11th April. Could you please check your junk/spam folder to see if the email came through?
Regardless, our best customer support specialist will be in touch again shortly to follow up. Please keep an eye out for their call and email. We hope to get you up and riding on your CAROL Bike as quickly as possible.
Réponse de CAROL Bike
Margaret, thank you for your review.
Wishing you all the best in your health and fitness journey!
Carol bike is amazing
Carol bike is amazing! I love the science behind it and it really helps to increase effectiveness and efficiency while saving time. The only thing I don’t love about it is that sometimes it’s difficult to get logged in and sometimes the email necessary to login doesn’t get sent through to the inbox right away. Other than that, it’s amazing and wonderful and I love it.
4 mars 2025
Réponse de CAROL Bike
Thank you for your review, Natalie.
Our time-saving workouts offer superior health and fitness benefits in less time than traditional cardio—we're glad to hear you're taking advantage of this! Thank you for your feedback on the email deliverability, we'll get our tech team to look into this and improve the experience for you and our community of riders.
In the meantime, please do reach out out us if you have any feedback or questions—we're more than happy to help.
Happy riding!
Love my Carol bike
The bike is very well built. I am still exploring the different programs but overall the experience is challenging with good support to navigate them. The app could get a little spring trimming.
3 mars 2025
Réponse de CAROL Bike
Jean-Marc, thank you for your review.
Glad to hear you're enjoying our range of short, yet challenging workouts. We do have extensive performance metrics on the app which are designed to help riders track progress across multiple fitness areas—we appreciate your note about the app and we're always looking for ways to improve the experience.
All the best in your health and fitness journey!
Staff is always prompt to reply to any…
Staff is always prompt to reply to any questions that I have about my bike.
5 février 2025
Réponse de CAROL Bike
Marcia, thank you for your review.
With our scientifically-proven AI-powered workouts, there's a lot to take in. We are always here if you need any assistance and we endeavour to help you get the most out of your bike.
Happy riding!
Got help with a malfunctioning bike
Got help with a malfunctioning bike. Got timely advice, parts to fix my problem, a video on how to replace it, and got my bike working properly!
28 janvier 2025
Réponse de CAROL Bike
Thank you for your review R.J.
Happy riding on the bike that gets you fittest, fastest!
excellent communication.
31 janvier 2025
Réponse de CAROL Bike
Carol, thanks so much for your review.
All the best in your health and fitness journey!
Less accurate for people on heart rate controlling medication.
Bike was easy to assemble. If you are on medication to control your heart rate you cannot get accurate readings on your fitness level because you won’t be able to get to target heart rate. This was disappointing to me. I have to settle for trying to beat my previous power levels in order to see improvement. Couldn’t finish fitness test it just keeps starting again because your heart rate isn’t at target. Also the seat is not very comfortable.
10 janvier 2025
Réponse de CAROL Bike
Kelly, thank you for your review and for the feedback provided.
While it's true that certain medications may cause fluctuations for heart rate based results, CAROL Bike allows you to achieve a baseline Fitness Score and improvements can be measured from there. We'd recommend to use this metric and Power numbers to gauge your improvements. Unfortunately, since our fitness tests are heart rate based a person under these circumstances may not get to target.
If you'd like to discuss this in more detail, please do reach out to our fitness advisors. We offer a free consultation for you to get the most out of your bike. You can book a call here: https://meetings.hubspot.com/matthew-kohn/meeting-with-matt-carol/?uuid=eb5ebd7c-f2a2-4927-b1c4-3d97a9dd636e
I’ve had a mixed experience with CAROL…
I’ve had a mixed experience with CAROL Bike. Delivery and setup were smooth, and the workout itself can be effective. However, the bikes seem to have some quality issues—mine started squeaking loudly, requiring costly repairs. Customer support was initially responsive but became unhelpful when the warranty expired. The design could also be improved, as the seat and handlebars aren’t adjustable and the seat is quite uncomfortable. It has potential, but for the price, I expected better durability and support.
2 février 2025
Avis spontané
Réponse de CAROL Bike
Lynsie, we're sorry to hear you've had a mixed experience with us.
All CAROL Bikes are made with heavy-duty steel frames, designed and certified for commercial use, and comes with a 5 year frame warranty. If your bike is making a squeaky noise due to a fault with the frame, we will get this resolved for you. In any case, we'd love to provide further assistance and make your bike as comfortable as possible for you. Please can you email us at support@carolbike.com so we can get into contact with you again. Rest assured, we're determined to get this fixed for you.
The bike, the workouts, the support: all superb!
The bike was very well packaged for shipment and works perfectly. I also enjoyed having a zoom call with one of their trainers to match the bike's workouts and features and schedule them to meet my fitness goals.
3 janvier 2025
Réponse de CAROL Bike
Andrew, thank you for your review.
Our fitness advisors are here to help you get the most out of your CAROL Bike and ensure you're working optimally towards your fitness goals. it's great to hear you have taken advantage of this!
Wishing you all the best in your health and fitness journey.
Super solid bike
Super solid bike! The AI and user interface is top notch and feedback after each ride is encouraging. Getting the equivalent of a 45 minute run in less than 10 minutes on the bike is a game changer.
3 janvier 2025
Réponse de CAROL Bike
Thank you for your review, Mike.
5-minute rides, 3x a week is all you need to improve your VO2max by 12% in just 8 weeks. That's superior benefits in 90% less time than traditional cardio.
All the best in your health and fitness journey!
The app keeps saying update…
The app keeps saying update subscription even though I brought lifetime subscription.
2 janvier 2025
Réponse de CAROL Bike
Mava, your lifetime membership should activate over-the-air once you connect to WiFi. Our best customer support advisor will be in touch shortly to make sure your lifetime membership is all set.
In the meantime, please do reach out to our customer support team if you have any other questions.
Efficient, Science Backed Awesomeness
Love the CAROL I have been using it for over 3 years now and what's awesome about is it is constantly improving and using the latest science to enhance the experience and physical benefits. I compete in XC and enduro mountain biking and this bike has saved me hours of training every week.
28 janvier 2025
Avis spontané
Réponse de CAROL Bike
Thank you so much for your review, Connor.
Like you say, CAROL is constantly adding new features and workouts as the science develops, and our AI-personalization ensures you reach your maximum output every time you step on the bike. Thank you for your loyalty over the last 3 years and wishing you all the best in your mountain biking competitions!
Very good communications and an on-time…
Very good communications and an on-time delivery despite adverse weather. My weekend project is to assemble my bike, learn the app and how to use the bike to fit my needs. The bike is constructed with rock-solid material making it safe at high-speed peddling.
4 janvier 2025
Réponse de CAROL Bike
Daniel, thanks so much for your review.
We're always here if need any assistance with the set-up of your bike, app questions, or how to make the most out of your bike.
Wishing you all the best in your health and fitness journey!
Smartest Purchase Ever
I have the original bike. Had it about 3.5 years. It might be the smartest purchase I’ve made in my 50+ years in this planet. If you saw me at 40 vs 50 you wouldn’t believe it. I don’t LOL
Over time the had more rides added and the updates keep it fresh as ever.
The bike seriously made me want to make a YouTube channel or whatever because I’m just a regular guy and everybody out there are influencers. I just can’t be bothered so this review will have to suffice.
22 janvier 2025
Avis spontané
Réponse de CAROL Bike
Thank you for your review, Brent.
CAROL is considered the smartest, most effective exercise bike—and you're testament to this! It's scientifically proven to increase your cardio fitness by 12% in just 8 weeks. And the best part? you only need to work hard for 2x20-second sprints, 3x a week.
If you do re-consider creating a YouTube channel, we'll love to do a collaboration. In the meantime, happy riding!
Everything was great dealing with Carol…
Everything was great dealing with Carol Bike. The only negative was with the delivery company. We were set up for delivery on one date and a week and a half before that date the bike was setting outside in the rain.
As far as the rest of the experience, it has been great. A great product.
6 décembre 2024
Réponse de CAROL Bike
Daniel, thank you for your review and for providing your feedback.
We will investigate how this happened with our delivery providers and look to ensure this doesn't happen again to other customers.
Glad to hear you are having a great experience with your bike nevertheless. Happy riding!
Great customer service!
Bought a broken bike second hand. It was no longer under warranty or anything. I contacted carol and they helped me troubleshoot the bike and helped me order the correct part for it. The part came quickly and fixed the problem. Wonderful customer service!
24 octobre 2024
Réponse de CAROL Bike
James, thanks so much for your review.
Our bike is all about speed and effectiveness—and this translates across to our customer support team too. We're glad we could get you on your bike as quickly and effectively as possible.
Happy riding!
East buying process with lots of…
East buying process with lots of resources available online to make the purchase decision. Fast delivery. Easy self set up. Settling into a routine and feeling better already
16 décembre 2024
Réponse de CAROL Bike
Thanks so much for your review, Nora.
CAROL's short, effective workouts make it so easy to build a fitness habit that lasts, and great to hear you're already feeling the benefits of our science-backed workouts. Remember, just 3x5-minute REHIT workouts a week is scientifically proven to improve your VO2max by 12% in just 8 weeks!
Happy riding!
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