CAROL Bike Avis 

The company has been fantastic to work with. When their last-mile delivery company lost my bike, I notified them about the delay, and they promptly resolved the issue. To minimize further delays, they even shipped a second bike to me directly instead of using the same company. Their customer service has been exceptional. I also appreciate their offer of a one-on-one consultation with a fitness coach to learn how to use the bike. Although I haven’t used it yet, I plan to get a few more rides in before taking the coach’s advice.

I love this bike. However, there was a tech glitch in which the iPad that the bike comes with was not being charged by the bike. I had to take the iPad out and charge it externally. Tech-support was very responsive, and they were able to diagnose the issue over FaceTime. They are in the process of sending me some new parts for the iPad docking station, and they have told me that they will send a technical person out to fix this. As far as the bike itself, I love it. It is well built, sturdy, and a pleasure to ride. I love the software that comes with it. It’s great to know all these metrics about your ride and I love that the AI designs a workout that’s tailored towhatever your fitness level is.

Fantastic Bike and Incredible Support

The bike is pricey but worth the expense. It's well-made and fully-featured. The support team is fantastic. I've reached out with questions and support a few times, and they've always over-delivered. Love this bike and this company.

75 years old and using Carol, she is such a grinch, squawks at me every day, to help me recover from cancer treatment. I have had significant improvement in my overall cardiovascular conditioning even though my treatment has significantly affected my lean muscle mass. I love it.

Terrible Experience, do not recommend. We have requested the bike to be returned as we are not proceeding with any further repairs or fixes on this unit. Nearly a month has passed with an inability to use this bike in any meaningful way. At a price tag of $3,600+ cdn, we believe there are many other options that will offer substantially less problems. We will begin to seek those out.
There was a point that I was super excited when I purchased this bike and I couldn’t wait for it to arrive to give it a try. We bike daily in our family and I was so excited for what it might do. The bike we purchased took far longer to be delivered than promised, the shipping and communication was very poor and the office thought it was to be delivered right away but actually it wasn’t and no one knew where it was until one day it showed up. I received the bike in the first week of December, put it together, used it three (3) times then the power stopped working to the tablet where we could no longer turn it on. Guess what, you cannot use the bike at all without the tablet, not even a free ride as they say it can wreck the bike. The tablet simply flashes on and then turns off again. After many days of troubleshooting, they decided to send a new tablet which showed up right before Christmas. I’ve used the bike about five (5) times in total as it’s been unable to be utilized because of the tablet problems.
We received a new tablet and it works fine but I’m now locked out of ALL programs as I don’t have a membership that I apparently need to purchase for $25/month. We were promised, due to the problems we had, there would be a few months given for free yet nothing is on our account and we can’t ride at all without a membership. Tried to ride over the holidays and I cannot even do a free ride it the basic demos as the screen stays greyed out for everything. I can set up the program but then the start button stays greyed out not calling me to ride.
Overall, I couldn’t ride this enough to even give it proper reviews. The administration of Carol is terrible, their promises are empty, the tech support is subpar and I don’t think they do well with Canadian customers. Highly recommend you look at another provider as this is simply not worth the price or effort. I literally wanted to ride this all December to determine whether or not the 100 day money back guarantee was worth the effort, I’m glad they at least have that so I will be returning the bike as soon as they respond.

The service team at Carol reached out to me with a phone call the moment they knew the shipping company made an error with my delivery. Jim, Mario and the support team handled and resolved my issue with absolute professionalism. Thank you Carol Bike.

Jeff

I’ve owned a Carol bike for 5 years ( first generation!). Recently tried the new version at a conference and happy to say it was the same dynamic workout! Without reservation, the best cardio workout. I highly recommend for best fitness results in minimal time.

This bike is amazing. I use the 10 minute workouts whenever I need a quick fitness session due to my busy life. When I want to watch a podcast, I put it on free ride and I can ride for an hour or more. I can do Peleton classes with my sister. I love the freedom that this bike gives and I love what the ReHIT workouts do for my health. Work smarter not harder :)

very helpful to the point answered all my questions.
Greatly appreciated

Great response time while I was waiting to receive my bike. Customer service was excellent and so was the follow up.
P.s. I LOVE my Carol bike!

Very responsive and on point customer service, awesome product

I use it just two or three times a week, but it's good exercise.

Fast customer service response
Worth the investment
Thank carols

Great bike, it is doing everything that I expected.

Although I am not completely understanding the interface, I feel the bike is effective!

Bike received in Hawaii in great shape. Instructions were clear and so far just learning how to use it to its best potential.

Great customer service!

Great Bike and great follow and support services.

Easy delivery, easy unboxing and setup. I had a small problem a few weeks in and the support team was extremely responsive and accessible!