Carrie Elizabeth Jewellery  Avis 

1 137
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I contacted them about repairing a necklace I’ve had for 7 years and they couldn’t have been more helpful. They explained everything clearly, got back to my emails within a couple of days each time a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I decided to shop Carrie Elizabeth since seeing many advertisements of the Lydia Millen x Carrie Elizabeth collection. I have always followed Lydia anyways so when the charm bracelet started being tea... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really happy with my order! Fast delivery and super easy to order - lots of payment options. I got a charm with matching gift packaging and they even included a free ring sizer. Great quality, perfect... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Louise Thompson Chapters Luxe Chain Bracelet. From placing the order on the App to its dispatch and arrival, communication was good and it was easy to track my item. It arrived within a couple of days... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie
  2. aussi dans
  3. Bijoutier
  4. Joaillier

Écrit par l'entreprise

Carrie Elizabeth is a British Jewellery brand designed and based in London, England. Crafted in 14k gold vermeil, sterling silver and solid gold, our pieces are set with diamonds and semi precious stones giving them a beautiful and timeless finish. Our pieces are all ethically sourced and handmade in Jaipur India from the finest quality stones.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 56 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(1 137)

273 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

It’s hard to assess items online

The item that I ordered was listed as a charm but when it arrived, for the price of £150, it was absolutely tiny and wouldn’t have been suitable for that use. I contacted Carrie Elizabeth customer services and was told that I should have noted the photograph in the listing - which I had, it was shown as a pendant and somehow looked larger. I had to pay to return it and have since received an email asking me to give a review so here it is! My advice is to buy jewellery in person if you can but to check very carefully when buying it online as it’s expensive to return when you’re disappointed…

17 juin 2026
Avis spontané
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Réponse de Carrie Elizabeth Jewellery

Thank you for taking the time to share your feedback. We're so sorry to hear that the piece wasn't what you expected when it arrived. We understand how difficult it can be to judge size and scale when shopping online, and we're sorry for the disappointment this caused.

We really appreciate your comments and will take them on board as we continue to improve our product listings and customer experience. Thank you again for your support, and we hope to have the opportunity to provide you with a better experience in the future. Kindest regards, CE Team x

Noté 5 sur 5 étoiles

Everything was seamless and fast

Everything was seamless and fast. I received the earrings within a few days. They’re absolutely beautiful, thank you.

20 juin 2026
Avis spontané
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Réponse de Carrie Elizabeth Jewellery

Thank you so much for your lovely review and for placing your order with us. We're so glad to hear you're happy with your new earrings! Kindest regards, CE Team x

Noté 5 sur 5 étoiles

Highly recommended

I ordered a beautiful gemstone necklace as a gift and it's fantastic. It was shipped quickly and safely and arrived perfectly. The jewellery is unique, elegant and meaningful.

17 mai 2026
Avis spontané
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Réponse de Carrie Elizabeth Jewellery

Thank you so much for your lovely review and for placing an order with us. We're so glad to hear you had a great experience shopping with us. Kindest regards, CE Team x

Noté 5 sur 5 étoiles

Beautiful Rings Ordered

Beautiful rings ordered and received in a timely fashion. Box and wallets received in are lovely. One i purchased for a gift was loved. I would highly recommend the jewellery and the service received. Thanks very much.

8 juin 2026
Avis spontané
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Réponse de Carrie Elizabeth Jewellery

Thank you so much for your lovely review! We're so happy to hear you've had a great experience with us, thank you for shopping with us and we hope to welcome you back soon. CE Team x

Noté 1 sur 5 étoiles

If I could give no stars I would

If I could give no stars I would. I bought my wedding band from Carrie Elizabeth 2 years ago and its now completely tarnished and unwearable. It cost £100 and looks worse than rings I've bought from high street shops! I contacted customer service and they said that this is what happens with gold vermeil and I can pay an extra £30 to get it fixed 🤯

Terrible quality, complete rip-off!!

15 juin 2026
Avis spontané
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Réponse de Carrie Elizabeth Jewellery

Hello Luka,
We're so sorry to hear you're disappointed with your wedding band and appreciate you taking the time to share your feedback.

Your ring is crafted from gold vermeil, which is a layer of gold over sterling silver. While this offers the look of solid gold at a more accessible price point, the gold layer will naturally wear over time depending on factors such as daily wear and exposure. For this reason, we always recommend choosing solid gold for engagement and wedding bands, as they are designed to last a lifetime.

We understand this isn't the experience you were hoping for, and we're sorry for your disappointment. Our customer care team offered our re-plating service to help restore your ring, and we'd be happy to assist further if you decide you'd like to take advantage of this.

Thank you and kindest regards, CE Team x

Noté 5 sur 5 étoiles

Stunning

Beautifully packaged and incredible quality. A perfect gift.

15 juin 2026
Avis spontané
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Réponse de Carrie Elizabeth Jewellery

Thank you so much for your lovely review. We're so glad to hear you have had a great experience! Kindest regards, CE Team x

Noté 5 sur 5 étoiles

I got the noa moonstone rings, stunning.

I got the noa moonstone rings, one for me and my mum. They are stunning. I had to exchange one as got the sizes wrong and they couldn’t have been more helpful. Exchanged no problem.
Looking for my next ring already!

25 mai 2026
Avis spontané
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Réponse de Carrie Elizabeth Jewellery

Thank you so much for your lovely review and for shopping with us. CE Team x

Noté 5 sur 5 étoiles

Purchase of gold rings

Great website. Quick delivery. Items came well packaged, and look better in person as they do on the website. Extremely happy with my jewellery and will 100% order from Carrie in the future.

3 juin 2026
Avis spontané
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Réponse de Carrie Elizabeth Jewellery

Hello Charlotte, Thank you so much for this lovely review! We're so happy to hear you've had a great experience with us. Thank you so much for shopping with us and we hope to welcome you back soon. CE Team x

Noté 4 sur 5 étoiles

Love the jewellery, why so much plastic packaging though?

Love the jewellery, it looks good, is very wearable and a bit different. Also reasonably priced, and some real bargains when there's sales.
Why so much plastic packaging (bags within bags) with the online orders though? It really isn't needed.

5 juin 2026
Avis spontané
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Réponse de Carrie Elizabeth Jewellery

Thank you so much for your lovely review and for sharing your feedback with us. We completely understand your point around the packaging and really appreciate you raising it. We’re always looking at ways to reduce unnecessary packaging and improve the sustainability of our deliveries, so your feedback is genuinely valuable to us. CE Team x

Noté 5 sur 5 étoiles

Love my items

Very quick delivery. I ordered the Noa moonstone ring which was too big and the exchange has taken less than a week. Also ordered the moonstone dreamer necklace and I absolutely love it. Such good quality items and very reasonably priced

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

My necklace arrived quickly

My necklace arrived quickly . Unfortunately the clasp was broken but amazing customer service gave me a replacement without quibble which arrived only a couple of days later. Really impressed with both the lovely jewellery and the standard of customer service . Will definitely buy from this company again

1 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Disappointing Quality

I bought a ring from Carrie Elizabeth and never even got to wear it before the gold tarnished. The ring was intended to commemorate my 10 year anniversary with my partner. It’s now black and looks ugly and is unwearable. Really poor quality. I’m obviously really disappointed by this and won’t be shopping here again!

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Stunning ring and excellent customer service

I purchased a ring. Unfortunately it was the wrong size as its hard to know the sizing when buying from the Internet. However, customer services were very responsive helpful so that the process of exchanging for a ring that fits went smoothly. And this ring is absolutely stunning and worth getting right. It is absolutely beautiful. Thank you.

4 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

NEVER again will I order anything from…


NEVER again will I order anything from Carrie Elizabeth. Order was placed on may 1st for delivery to france within 14/15 working days. So far nothing has been delivered .Contacted customer service was told should have picked fast option delivery and that once in the hands of postal service not their fault.
However my order was debited from my account in less than 2 days postage was paid extra on top of sales price and extra customs fee of 25e was paid in france so why have I still received nothing? Dont promise 14/15 working days delivery if not true. VERY misleading especially if ordering for a birthday gift.

3 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely beautiful dainty little ring

I've been searching for a long tine for a dainty vintage ring, I saw this one on Carrie's website a number of months ago, and always went back to it. I'm always a bit dubious ordering jewellery online as I like to feel and touch a piece of jewelery.

Few weeks ago I was out and about and saw several vintage rings and tried on etc.but still.nothing compared to the one on Carrie's website, so last weekend I decided to just go for it and order the ring, knowing I had the reassurance that if it came and didn't suit me there was a returns service.

Well needless to say I sure wont be using the returns service, I am absolutely delighted with the ring, it is just gorgeous.

Ordering was simple, delivery was quick and ring was well packaged on delivery.

Thank you Carrie, I love it and glad ai went for it.

2 juin 2026
Avis spontané

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