Carrington Dean (Scottish Debt Advice) Avis 

Sandhya was very helpful and solved my issues very quickly!

Mikeal Dhalapah Was very friendly and knowledgeable. He answer my questions efficiently and didn’t have me hanging on for too long

Ruth was brilliant ! very helpful indeed with advice and very knowledgeable a great help

Since August, I have received automated emails incorrectly stating that my payments have been missed or declined on three consecutive occasions. Despite providing proof of payment, I continue to receive the same explanations about the direct debit setup or the system “not rebooting”. Neither explanation has resulted in a lasting resolution.

I have already escalated this matter officially to your complaints department and submitted all supporting evidence. However, your team refused to review that evidence, and I was effectively told that there would be no resolution because you were not accepting accountability. How can you fairly assess a complaint while refusing to examine the evidence supporting it?

There also appears to be a lack of communication between departments. I receive conflicting information over the phone and by email, leaving me repeatedly having to clarify matters that should already be accurately recorded.

You have also previously sent me details relating to another customer’s account. This raises serious concerns about your handling of confidential information.

How can you present yourselves as a reputable debt management company offering support when your repeated errors, inconsistent communication and refusal to address my evidence have caused me additional stress?

Very helpful

Firstly the help and advice I received from them especially akhilesh bagha who handled the procedure through it's entirety with a professional approach but also caring one took a weight off my mind as I had no idea how to deal with my financial issues but he advised me and pointed me in the right direction and guided me through everything and I'm forever grateful for his help assistance, I'd definitely recommend Carrington Dean if you have financial problems and especially akhilesh

Maveesha was very helpful and polite. 5 star customer service and a credit to the company

Called to get an update on my trust deed closure, also to enquire about a letter to permit me to get car finance in the meantime. Call was handled professionally by Sandhya Nowbuth, I left the call fully satisfied with the information provided.

Made a call to check on the status of my account which is nearing its end. Operative Neelesh Keesoondoyal was incredibly helpful, explaining what was still to be completed on my account, and what would happen afterwards once the account closes. He also sent me a new link for the online portal which I was having issues with. All round, excellent help.

Callwd carrington dean today and spoke to Mikeal Dhalapah. Mikael couldnt have been more helpful and helped me redolve my problem swiftly he was very polite and courteous thank you Mikeal

Excellent and efficient help from Harshikha Boodhun. Resolved my issue smoothly and professionally!"

Oops...I forgot the name of the Agent to whom it was great to chat. Mikeal Dhalapah...good chap! :)

Due to dedts becoming so overwhelming at the start of this year I turned to carrington dean and the advisor was amazing and really lifted a weight of my shoulders. The plan was affordable, unfortunately I required a crises break and after a phone call to carrington dean and speaking with Akhilesh who was really supportive and explained everything so articulately, I felt more calmer. I would very much recommend them.

I have been in a debt management scheme with Carrington Dean for a while now after coming into some financial difficulties. We arranged a monthly payment that was affordable and was able to pay my debtors off within 3 years (still paying this off) but can see it going down. I have had some unexpected costs this year and so have had to ask for some respite from the scheme. Dhishna Santoo has been so incredible at supporting me and helping me with options so I can manage without it affecting the repayment scheme. Dhishna has been prompt at replying, supportive and quick to help with solutions. I could not recommend them enough and their support has been so reassuring. I still have a way to go to pay the remaining debts off but I am confident with the help of Carrington Dean that I can get there before too long. During the set up process as well Kevin O'Leary was so supportive, reassuring that I was doing the right thing and never made me feel judged or ashamed that I needed support. I 100% recommend going with Carrington Dean if you need the support.

Always quick to assist with any issues and deal with them proficiently.

Sandhya Nowbuth Was amazing and excellent customer service in helping me with my query and being able to resolve it as well as was really worried.

I am warning every vulnerable consumer in Scotland to stay completely away from Carrington Dean. I am a single mother who was steered away from a safe Debt Arrangement Scheme (DAS) into a high-fee Protected Trust Deed. I have spent years fighting a multi-year nightmare that resulted in severe financial detriment, medical anxiety, and temporary council housing.
Following a formal investigation by the Scottish Government regulator, the Accountant in Bankruptcy (AiB) (Ref: 2022/505122), the truth is finally in writing on an official government document:
1. Misleading Pre-Contract Advice Confirmed: The AiB report explicitly states: "The trustee has acknowledged that this was not explained clearly and that the wording used may have led you to believe that you were not eligible for a DAS." The regulator concluded: "I accept that the explanation provided about DAS was not clear and may have led you to believe that you did not qualify for a DAS. The trustee has acknowledged that the wording used was not appropriate."
2. Falsification of Statutory Records: Carrington Dean manually logged a fake 110-month duration(over 9 years) onto my official Form 4 registry records without my signature, consent, or mandatory annual reviews. When caught red-handed by my evidence, they hid behind the excuse of a massive "administrative error."
3. The Financial Exploitation: The AiB report officially confirms that my true, verified unsecured creditor claims total only £8,202.73. Despite this, Carrington Dean used a legal Inhibition to seize £25,143.47 of my home equity from my house sale on 1st May 2026, and aggressively double-charged my wages that same month under a fake "DAS" payroll label.
They are holding onto over £21,000 of my capital surplus by refusing to execute a final adjudication date, trying to siphon off thousands in corporate fees. I have formally rejected the AiB's weak closure of this file and have escalated this text directly to the Financial Ombudsman Service (FOS) and the press to force the full return of my family's stolen equity.
If you are a vulnerable consumer, do not trust this firm. They rely on you not keeping your records.

Ruth was professional, clear and helpful when dealing with my request. Explained things properly with a gentle and patient manner. Got my issue sorted very quickly. Thanks :)

I have been with carrington dean for over 4 years, i have recently received my supervision and Audrey took her time to explain it all to me and has been great i have contacted her she is very knowledgeable and patient which a great asset to have in customer service

I was made to feel very comfortable with the advisor who was very patient and efficient Charlie mcteer was his name thank you