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Lisez les avis des autres

Noté 5 sur 5 étoiles

1st time ordering from Carsosa and was pleasantly surprised after reading other reviews. My experience couldn't have been better. Was kept upto date via WhatsApp and unit arrived before it was suppos... Voir plus

Noté 1 sur 5 étoiles

I bought a stereo for vw polo but unfortunately it is faulty and switches on by itself and drains the battery and it dosent turn on/off with iginition and bluetooth dosent work. This is coming from a... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Been trying to get in contact since March about my screen not working after only having it 6 months. the product was ideal at first, but seems to just be going downhill and no sign of help from the br... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

My daughter bought an apple car play from Carsosa. It didn't arrive with proper instructions and replacement kit. It had many cables therefore we weren't sure which cables were suitable for it. We... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Écrit par l'entreprise

Us at Carsosa truly take pride in providing a range of high quality Apple CarPlay, Android Auto and entertainment products aimed at improving your daily driving experience. Our brand was born out of a collective goal: providing a range of exciting, high quality units all on a convenient and easy to navigate platform.


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

125 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,9

Tous les avis

(125)

25 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Very poor so far

Very poor so far. 2-7 days postage - now 11 days and still had no response to emails when contacting customer service. Reading the reviews here sounds as though others may have had a better experience (if you believe they are real reviews), I certainly haven’t had good service to date but at least I paid on credit card so will chase them for a refund …

19 juin 2024
Avis spontané
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Réponse de Carsosa

Hi there,

I’m truly sorry for the delays and the lack of communication you’ve experienced. This is not the standard of service we aim for.

Due to an unexpectedly high volume of orders and customer inquiries recently, our response times and shipping have unfortunately been affected. We are actively working to improve our processes and handle these delays more effectively.

Please send us a direct message with your order details at +447438467362, and I will make sure our support team gets back to you as soon as possible.

Noté 5 sur 5 étoiles

Would definitely recommend

Would definitely recommend, the unit itself is amazing and operates smoothly. The customer service was excellent and I had no issues with the company at all. Highly recommended

19 mai 2024
Avis spontané
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Réponse de Carsosa

Hi Ben,

Thanks so much for the fantastic feedback! Really glad to hear you’re enjoying the unit and that everything went smoothly from order to setup. We truly appreciate the recommendation and your support.

Many thanks,
Rich @ Carsosa

Noté 5 sur 5 étoiles

Amazing customer service I honestly…

Amazing customer service I honestly recommend them so much. Big thanks to Rich.

9 mai 2024
Avis spontané
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Réponse de Carsosa

Hi Hussein,

Thank you so much for the kind words! Really glad to hear you’re happy with the service and that we could help get everything sorted for you. Appreciate the recommendation and your support.

Many thanks,
Rich @ Carsosa

Noté 5 sur 5 étoiles

DEFINITELY RECOMMEND

The entire experience was incredible service. Came across them on TikTok. Messaged them on insta and they replied asap with everything that would work well with my car. They came out and installed it within the hour and constantly kept me updated. We ended up realising that I had a previous issue with my sound system and on top of the installation they even sorted that out for me too. Definitely would recommend them to everyone!!

21 novembre 2023
Avis spontané
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Réponse de Carsosa

Hi Nadiya,

Thank you so much for the amazing feedback! Really glad to hear you had such a great experience from start to finish and that we could get everything installed and working perfectly for you. It was a pleasure helping out, and we really appreciate the recommendation!

Many thanks,
Rich @ Carsosa

Noté 5 sur 5 étoiles

Would definitely recommend Carsosa!

Would definitely recommend getting your new CarPlays from Carsosa! Great customer service, and very prompt delivery. If I had any issues with installation I had a very quick response on Instagram which was a great help. Amazing for my first car and very responsive system!

2 avril 2024
Avis spontané
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Réponse de Carsosa

Hi Ben,

Thanks so much for the brilliant feedback! Really glad to hear your CarPlay system arrived quickly and that our team could help you get everything set up smoothly. It’s great to know you’re enjoying the upgrade in your first car too!

Many thanks,
Rich @ Carsosa

Noté 5 sur 5 étoiles

WOULD RECOMMEND!!

WOULD RECOMMEND!!! Purchased a screen for my golf and just wow, installation took me less than 5 minutes! Brilliant customer service with regular updates, replies impressively fast, packaged well inside the box. Overall a very smooth purchase

2 avril 2024
Avis spontané
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Réponse de Carsosa

Hi Jake,

Thanks so much for the amazing review! Really glad to hear the installation was quick and easy and that you were happy with the updates and packaging. It’s great to know you had such a smooth experience from start to finish.

Many thanks,
Rich @ Carsosa

Noté 5 sur 5 étoiles

VW Golf Import Car Screen Replacement

I purchased my own Screen off eBay for my imported Japanese car and Carsosa were willing to fit this in. After showing both screens we opted for the Carsosa Screen for my VW golf as it was a lot smoother and fitted the car perfectly. Not only did Carsosa provide excellent customer service and respect to us but also went above and beyond with fitting both screens and showing us how they would look and also persisting with the wiring on aftermarket Japanese car screens. Highly recommend

31 mars 2024
Avis spontané
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Réponse de Carsosa

Hi Adam,

Thank you so much for the detailed feedback! Really glad to hear you were happy with both the service and the final result. It was a pleasure helping you find the right fit for your imported Golf and making sure everything looked and worked perfectly. Really appreciate the recommendation!

Many thanks,
Rich @ Carsosa

Noté 4 sur 5 étoiles

Bought this as wanted CarPlay in my…

Bought this as wanted CarPlay in my seat Leon they offered fit it as well due to them being local to me. Great unit and was great service works with my steering wheel buttons which is what I wanted

21 mars 2024
Avis spontané
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Réponse de Carsosa

Hi Matty,

We are extremely glad you are happy with your new unit! We take pride in what we do and a good customer service is our first priority.

Noté 5 sur 5 étoiles

I bought a cheap headunit for my vw…

I bought a cheap headunit for my vw polo (2012) before and it drained my battery and was a really bad piece of equipment, thought i’d try carsosa and trust me this is the real deal, the unit turns off with the ignition and doesn’t drain battery. Would absolutely recommend this product instead of getting a cheap alternative from ebay/amazon get this instead.

22 mars 2024
Avis spontané
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Réponse de Carsosa

Hi Leo,

Thank you for your positive feedback. Our focus has always been to supply customers with high quality, easy to fit and compatible products, and we are glad you can recognise that.

Noté 5 sur 5 étoiles

Purchased the screen for my Golf

Purchased the screen for my Golf, great to use, so many features and carsosa updated me with shipping and tracking, would definitely recommend purchasing from here if you're looking for a great entertainment system for your car.

14 mars 2024
Avis spontané
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Réponse de Carsosa

Hi Shaun,

Your positive review is truly appreciated! Thank you for taking your time to share your experience with us.

Noté 5 sur 5 étoiles

Perfect couldn’t fault !

I ordered a screen for my polo after seeing many videos on TikTok and was a bit weary at first as it was quite expensive . But i had no need to worry ! I received my item within 7 days and had regular delivery updates. The screen works perfect and I fitted it fine without any issues ! Definitely worth it and I’m glad I ordered it

7 mars 2024
Avis spontané
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Réponse de Carsosa

Hi Kia,

Thank you for trusting and choosing Carsosa! Up the leap of faith was worth it.

Noté 5 sur 5 étoiles

Skoda Fabia

The Carsosa Entertainment System exceeded all my expectations! Not only was it incredibly easy to fit, but the inclusion of TikTok videos for installation guidance was a stroke of genius. These videos made the process foolproof, ensuring I got everything right the first time. Once installed, the system worked flawlessly, delivering impeccable sound quality and intuitive controls that have truly enhanced my driving experience. From music to hands-free calls, the Carsosa Entertainment System has seamlessly integrated into my daily life, making everything easier and more enjoyable. I couldn't be happier with my purchase!

20 octobre 2023
Avis spontané
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Réponse de Carsosa

Hi Bentley,

We take true pride in what we do, and the fact that our product has not only met but has exceeded your expectations is part as to why we started Carsosa! We appreciate your enthusiasm in writing this review and please reach out if you require any further assistance :)

Noté 5 sur 5 étoiles

BMW 1 series

I ordered a radio and instillation process from this company. I seen many TikTok’s and finally decided to give it a go. Little did I expect how much it would exceed my expectations. The screen was so much better than I had anticipated and the staff members were amazing and polite. I had some concerns regarding the product and they were happy to tell me everything I needed to know there and then. Highly recommend! Thank you.

5 janvier 2024
Avis spontané
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Réponse de Carsosa

Thank you Regan for taking your time to review us! We are extremely glad you are happy with your new screen upgrade!

Noté 5 sur 5 étoiles

My experience with Carsosa was amazing…

My experience with Carsosa was amazing the screen fitted for my Ford fiesta is still working mint and is probably the best purchase I have done to car, it’s already nearly been a year and i have no regrets all working fine and if any problems carsosa is there to help.

25 mai 2023
Avis spontané
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Réponse de Carsosa

Hi Biniam,

Thank you so much for your positive review! We`re more than glad you chose us.

Noté 5 sur 5 étoiles

Great service

Great service, bought the screen came very quickly. Communication was easy and straightforward and had no issues with installation.

No complaints from carsosa thus far.

3 mars 2024
Avis spontané
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Réponse de Carsosa

Hello Bassam,

we truly appreciate your positive review and thank you for choosing Carsosa!

Noté 5 sur 5 étoiles

Amazing work

Amazing work, was very professional and sorted it out quite quickly also, very neat as well.

Highly recommend

16 février 2024
Avis spontané
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Réponse de Carsosa

Hi Ebenezer,

Convenience and professionality are things that we value highly, and we are glad you noticed! Thank you for choosing us!

Noté 5 sur 5 étoiles

Amazing screen really love it been…

Amazing screen really love it been using for more than a year and it’s the best thing I done for my car!!

3 mars 2023
Avis spontané
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Réponse de Carsosa

Thank you Bernardo, we are delighted you are enjoying your CarPlay screen!

Noté 5 sur 5 étoiles

Great customer service

Great customer service, I was able to get my screen fitted the same day it arrived. The screen was everything I expected and works really well. Definitely recommend if you want to give your car an upgrade!!

28 février 2024
Avis spontané
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Réponse de Carsosa

Hi Jada,

We truly appreciate your positive review and once again thank you for choosing Carsosa.

Noté 5 sur 5 étoiles

So happy with my CarPlay…

I am so happy with my CarPlay and the customer service has been nothing but excellent. Highly recommend this company.

10 octobre 2023
Avis spontané
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Réponse de Carsosa

Thank you trusting us Linda, we are pleased we were able to provide you great service.

Noté 1 sur 5 étoiles

Poor service from Carsosa

Poor service from Carsosa. Contacted them about the delay and they didn’t even bother responding to my multiple attempts. Didn’t even warn me I would have to pay extra fees to FedEx after purchasing the £299 screen. Don’t bother ordering with these guys.

12 février 2024
Avis spontané
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Réponse de Carsosa

Hi Salilah,

We actually do not sell any products for £299, so we are quite unsure which of our units you are referring to...

All our orders are provided with tracking info and we do our best to keep our customer updated regarding their orders. Any additional fees and customs charges are our responsibility and would never ask any of our customers to cover these. Since a return was never opened on your part, we will assume that you are satisfied with the product and would like to thank you for choosing Carsosa.

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