Carverse Avis 

Prompt service, friendly staff

Great little dealership out of Letchworth. Kane was great, good service and helpful.
Although the car didn't include a charging cable and I've got a few defects that need to be sorted, thankfully warranty is offered with any car sold by Carverse.

Found a car online and purchased it through Carverse. All process done nice and smoothly with Kane.

Thanks !!!

Picked up a car yesterday, paid the full price and they supplied it with no fuel, completely empty and they told me where I could buy fuel, plus the SERVICE LIGHT was on they hadn't even serviced it. I will be getting it serviced and billing them - so watch this space on whether they will do the honorable thing.

I had a very good experience with Carverse, Katie was exceptionally helpful from first call to see if the car was available, if you want surety of viewing a car make the reservation on line with the small refundable fee. From first viewing to collection the team were first rate, all my questions we answered in good time with supporting documents when requested. I would recommend Carverse to anyone looking for a personal service, this is lost on the main dealers now and you get this as a Carverse customer. Good job Katie.

Katie was extremely help and extremely friendly through the process of purchasing the car. Would highly recommended Carverse for peace of mind.
Thanks again

Started to sort my problems out and then stopped responding to my emails and calls, been 7 months since I’ve heard anything. Gave up in the end

Initially the acknowledgment was a little slow as members of staff thought we had been greeted.
However once greeted the service was exceptional. Katie was patient, informative and explained everything very well.
An excellent experience and would totally recommend this business.
Katie, you are a star

In adequate inspection of selling vehicles-have been sold a vehicle on the promises of sales representative and Sales Manager that both front seats adjustments and “unknowing” crack of the front car panel, electrical and car software updates will be fixed next time I will bring car to the garage, under the warranty. You don’t sell damaged dysfunctional car to customer on promises that we will fix it, which by the way advertised as a car in a VERY GOOD condition.
Final recheck, before handing over keys to customers non-exist. Before I decide to drive from the garage premises / car parking, I thought to myself "I need to look around one more time", to my surprice, I have identified an obvious crack appeared on the front car panel. I informed sales representative about identified damage. He stated that he was not aware of it since we took car for the test drive 2-3 days ago, before actual purchase. This suggests that sales representative did not conduct visual inspection prior handing over keys to purchaser.
Norton Way group partners - Carverse unaware of the refund process to customers. Sales representative and his manager reassured me as a customer that the refund will reach my bank account within 24 hours after processing contract cancellation documents. After my an additional phone call a few days later, another Manager of the Carverse garage esured my that he personally will follow up on this if I send him a copy of the new V5 document from DVLA recevied earlier the same day. I took a screen shot and sent him a copy of it via email, as we were talking on the phone. He ensured me that he will send to the Norton Way Group accounts instruction to refund balance of £££ to provided bank account immediately.
Five (business working) days later, I am still waiting for the amount to reach my account.

Customer minimum communication-systematically chasing seller for update constant excuses and changing formality dates instructed by customer.

Internal communication – group partners are unaware of established refund processes and the length of period it takes to process payment and to reach customer account. Inadequate instruction given from sales/customer services teams to accounts/finance to process payment based on presumptions.

Customer experience: below average.

Advise to other customers: if you can find similar vehicle from other provider/garage do not hesitate to do so, or think triple time before you sit down at the negotiating table. Avoid to use it at any costs.

Excellent customer service -Kamil and Tom were great in answering my questions. Thank you, guys!

I purchased an Audi etron from Carverse and my experience was excellent from the moment I contact the sales team. The purchase was all completed online and I simply picked up the car and drove away. The company uses the latest in IT systems which make the buying experience easy and simple. Big thanks to Katie and Tom for their constant care and support. I would highly recommend this company and I am lovin my new car!

Flo was extremely helpful and the whole process was hassle free

I was travelling some distance by train and Flo had someone pick me up from the Station which was a nice touch. They looked after me the whole time I was there and the process was fast and efficient. In whole, I was happy with my purchase.

Really looked after by Tom who was with me every step of the way up to collecting my new car. I was able to call and ask any questions and queries that I had and the other members of the team I spoke to were really helpful.

Very helpful and friendly advice from staff

We had a deal that made us both happy good customer service and care.

Highly recommended, Katie and Wayne at Carverse Stevenage went above and beyond to make sure that everything went as smoothly as it can and within less than 24 hours from enquiring about the car, we went there, got everything sorted and drove happily back home with it. Excellent service

Very good experience. Kamil provided an excellent service.

Good choice of cars, reasonable price. Knowledgeable and friendly staff

professional, the car is in excellent condition.