The Carwash Company  Avis 

879
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... Voir plus

Noté 5 sur 5 étoiles

Fantastic service, consistent every time. My car looks better than it did when it was new. Attention to detail is outstanding and the technicians are friendly and prompt.

Noté 3 sur 5 étoiles

Went to the Ealing boardway one, service is good, car cleaned properly. Need to pay for the shopping centre parking though, if booking the carwash online with a discount price.

L'entreprise a répondu

Noté 1 sur 5 étoiles

BRAEHEAD UPPER CARPARK An absolute scam of a business. I paid £25.00 for a half valet, and they left the inner barrels of my alloy wheels caked in thick, filthy brake dust. When I called out the inc... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Station de lavage automobile

Écrit par l'entreprise

We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

879 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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3,9

Tous les avis

(879)

295 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Ealing boardway, good service but neet to pay for parking

Went to the Ealing boardway one, service is good, car cleaned properly. Need to pay for the shopping centre parking though, if booking the carwash online with a discount price.

23 septembre 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good afternoon QZ,

Thank you for your review. We’re pleased to hear that you were happy with the service and that your car was cleaned properly.

I can see that you booked with us through our online booking system and used the 10% discount code that we currently have running. Unfortunately, this offer cannot be used in conjunction with our other offers, including the free parking offer.

We apologise that this was not clearly communicated to you on site and understand how this may have caused some confusion regarding the parking charge.

Thank you again for your feedback and we hope to see you again soon!


Many Thanks
The Car Wash Company Head Office Team

Noté 1 sur 5 étoiles

An absolute scam of a business AVOID!!!

BRAEHEAD UPPER CARPARK
An absolute scam of a business. I paid £25.00 for a half valet, and they left the inner barrels of my alloy wheels caked in thick, filthy brake dust. When I called out the incredibly lazy work, the staff aggressively tried to gaslight me—claiming the wheels are only cleaned properly if you shell out for their £75.00 package.Charging paying customers twenty-five quid to leave a car covered in grime isn't a service, it’s extortion. They hold your car hostage to push a dynamic where they do half a job, hit you with zero care or effort, and then try to upsell you to a £75 tier just to fix their own incompetence. An absolute disgrace of a company. Save your cash, avoid this rip-off, and go to an actual professional who takes pride in their work. If I could give zero stars I would!

22 septembre 2026
Avis spontané
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Réponse de The Carwash Company

Good afternoon Andria,

Thank you for taking the time to leave us a review following your visit to our site in Braehead.

We’re sorry to hear about your experience and are disappointed to learn that you were unhappy with the standard of the service provided.

We understand your concerns regarding the condition of your alloy wheels and the level of service you received from our team. We would appreciate the opportunity to look into what happened during your visit.

Please contact us at James@carwashcompany.org with your visit details so we can investigate this with the site team and address your concerns directly.

Kind regards,
The Car Wash Company Head Office Team

Noté 5 sur 5 étoiles

I had a really bad experience at…

I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car inside and out. I’m very fussy and particular. Can’t fault the job done. Also excellent customer service - couldn’t to enough for me. Very reasonably priced too. I will definitely return + highly recommend!

22 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, consistent every time. My car looks better than it did when it was new. Attention to detail is outstanding and the technicians are friendly and prompt.

21 septembre 2026
Avis spontané
Noté 2 sur 5 étoiles

Shocking - car left unattended when unlocked

I got the platinum service - car was nice & clean afterwards.
Giving a two star review because my car was left unlocked unattended. I was told to be back before 5pm as that is when they close. I arrived back at 4.50pm and the staff member was no longer there. My car had been left unattended unlocked which is unacceptable. I also was entitled to get free parking in the shopping centre but because the staff member had left I didn’t know how to do it so I also had to pay for parking.

18 septembre 2026
Avis spontané
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Réponse de The Carwash Company

Good morning Kira,

We’re pleased to hear that you were happy with the Platinum valet and that your car was nice and clean afterwards.

However, we apologise that your vehicle was left unlocked and unattended after you arrived back at 4.50pm. We completely understand why this would be concerning. We will be speaking with the staff on site regarding what happened to ensure this does not happen again.

With regard to the parking, our current free parking offer at our locations applies to Diamond and above valets. If a member of staff agreed to cover your parking as part of a Platinum valet, the usual process is for the parking cost to be deducted from the total cost of your valet.

If you could please contact us at James@carwashcompany.org with your booking or visit details, we would be happy to look into this further for you.


Many Thanks
The Car Wash Company Head Office Team

Noté 1 sur 5 étoiles

Pink car park car wash- absolute dogshit

I used the Car Wash company in Pink car park yesterday, I came back after 2 hours and £40 spent to find that they had done a half job of it. I only have a small car and have spent half of that price previously at other companies and they have done a much better job. They hadn’t of even touched my boot or back seats of the car, dirt still all over the carpets. The exterior still had patches of dirt on it too. Would not reccomend whatsoever!! They just seem to be rushing between cars and not even getting the proper job done!!

17 septembre 2026
Avis spontané
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Réponse de The Carwash Company

Good afternoon Mil,

Thank you for taking the time to leave us a review following your visit to one of our locations

We’re sorry to hear about your recent experience at one of our locations. We understand your frustration, particularly after spending £40 and waiting two hours, only to find that several areas of your vehicle had not been properly cleaned.

We would appreciate the opportunity to look into this further with the team at the site and see what happened on the day. Please contact us directly at James@carwashcompany.org with your visit details so we can investigate your concerns.

We apologise again that the service did not meet the standard you expected.


Many Thanks
The Car Wash Company Head Office Team

Noté 2 sur 5 étoiles

Car cleaned at Bluewater yesterday

Car cleaned at Bluewater yesterday. £40 for a car wash is not cheap but is convenient so sometimes worth double the cost of local car wash however the job was nowhere near as good, the boot was not hoovered at all, any little stains on outside were not given any attention, the same with the inside. Its a very basic, car wash for £40 but convenient with zero customer service, no thanks, no acknowledgement of me even getting in my car to collect it. If needs must your car will be clean ish.

16 septembre 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good afternoon Spencer,

We’re sorry to hear that your recent visit to our Bluewater site did not meet the standard you expected. We understand your frustration regarding the boot, exterior marks and areas of the interior that were missed.

We’re also disappointed to hear that you felt the customer service was lacking. Being acknowledged and treated courteously is an important part of the experience we aim to provide.

We would appreciate the opportunity to look into this further and see how we can address your concerns. Please reach out to us at James@carwashcompany.org with your details, and we’ll be happy to investigate this for you.

Kind regards,
The Car Wash Company Head Office Team

Noté 5 sur 5 étoiles

Honestly I’ve had my car cleaned once…

Honestly I’ve had my car cleaned once every month consistently. We stopped in at the oracle reading whilst shopping and the car was insanely cleaned and looks amazing. Thank you Shamir and team, great service. Highly recommended! We live in twyford area and will be coming here from now on!

12 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

My car looked brand new!

I used the car wash in the Red Car Park at Meadowhall and the service was fantastic. My car looked like brand new - immaculately clean and the guy who did it was lovely, really polite, friendly and great at his job - thank you, I’ll be back again. Highly recommend!

9 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Braehead - unacceptable

I visited the Braehead branch on Sunday and paid for the Deluxe Car Wash. Unfortunately, the overall result was disappointing. The cleaning itself was mediocre – for example, the inside of the windscreen was left smeared.

My main concern, however, was that a member of staff connected their own phone to my car’s Bluetooth system in my absence and without my permission. Whatever they did caused my infotainment system to lock up.

I’m sure this was probably done for the convenience of the staff member to play music, but that isn’t the point. A customer’s vehicle is private property, and there is no justification for pairing a personal device without consent. As a customer, I have no way of knowing what access was gained or what personal information may have been available through that connection. That uncertainty alone makes this completely unacceptable.

Before posting this review, I emailed the company to give them the opportunity to investigate and respond. Unfortunately, I received no acknowledgement or reply, which is why I’ve decided to leave this review instead.

I hope management takes this seriously, as it raises concerns about staff training, customer service, respect for customers’ property, and data privacy.

6 septembre 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good morning Martyn,

We’re sorry to hear about your experience at our Braehead branch and we apologise that Sam had not yet replied to your email to him on 7th September, he is currently away on annual leave.

Firstly, we apologise that the Delux Car Wash did not meet the expected standard, including the inside of the windscreen being left smeared.

We also want to reassure you that our staff member cannot gain access to your personal information by connecting their phone to your car’s Bluetooth system.
However, connecting a personal device to a customer’s vehicle without permission should never have happened, regardless of the circumstances, and we apologise for this.

We take your concerns seriously and will be raising this with the branch management team to ensure our staff understand that personal devices must not be connected without permission.

One of our colleagues has now reached out to you via email following this so that we can discuss this further.

Many Thanks
The Car Wash Company Head Office Team

Noté 1 sur 5 étoiles

Belfry Redhill car wash…

I have used the Belfry Redhill car wash before without any trouble but this time I was told my car had grown and was now a LARGE car and therefore cost £6 more than previously. I was told cash only despite there being a card payment option available. When I asked for a receipt they didnt know how to generate one and tried ringing their Manager for assistance but rudely declined to answer their call.

7 septembre 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good afternoon,

We’re sorry to hear about your recent experience at Belfry Redhill. We appreciate you bringing this to our attention, particularly as you have used our car wash previously without any issues.

We understand your frustration regarding the change in vehicle classification and the additional charge, as well as being told that payment had to be made in cash despite a card payment facility being available.
We also apologise that our team were unable to provide you with a receipt and, most importantly, that you felt the way your concerns were handled was rude and unhelpful.

This is not the level of service we aim to provide. We will be reviewing what happened with the team to ensure our pricing, payment options and receipt procedures are clearly understood and that customers are treated courteously at all times.

Thank you for your feedback, If you could reach out to us at James@carwashcompany.org we will be able to discuss this further with you to find a resolution.

We hope to hear from you soon


Many Thanks
The Car Wash Company Head Office Team

Noté 5 sur 5 étoiles

Ivan at the Palace car park did a 10/10…

Ivan at the Palace car park did a 10/10 job. I’ve got one of those matt black coloured cars so no wax etc. The car now looks like new. Great service, great price. Also the location is perfect as car park was rammed today so a win win. I’ll be back.

6 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Super friendly

Super friendly. Efficient and I was pleased with the car wash.
This was at the palace car wash in harlequin.

6 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent car wash service!
I had my car cleaned at the Car Wash in the Red Car Park at Meadowhall, and I’m very happy with the result. Gabbier did an excellent job — he was friendly, professional, and paid great attention to detail. My car looked spotless and like new when he finished.

Thank you, Gabbier for the great service! I would definitely recommend him and will be coming back again. 🚗✨

5 septembre 2026
Avis spontané

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